Sales Team Leader

Sales Strategy and Revenue Management

Develop and implement company-wide sales strategies to achieve revenue, gross profit, and profitability targets.

Set and monitor sales budgets, targets, and performance objectives across all branches and sales teams.

Identify sales gaps and implement corrective actions to improve performance and achieve company objectives.

Sales Team Leadership and Performance Management

Lead, coach, and develop Sales Managers, Branch Managers, and sales personnel to achieve individual and team targets.

Conduct regular sales performance reviews, provide direction, and identify training and development needs.

Promote a high-performance sales culture focused on accountability, customer service, teamwork, and results.

Business Development and Market Expansion

Identify and pursue new business opportunities, major accounts, projects, and strategic partnerships.

Develop strategies to expand the company’s market presence across Papua New Guinea.

Monitor market trends, competitor activities, customer requirements, and emerging opportunities to guide sales initiatives.

Key Account and Customer Relationship Management

Build and maintain strong relationships with key corporate, government, and institutional customers.

Support branches and sales teams in major quotations, tenders, negotiations, and strategic account development.

Ensure high standards of customer service and timely resolution of significant sales and customer concerns.

Sales Forecasting, Pipeline and Reporting

Maintain accurate company-wide sales forecasts and monitor the sales pipeline, quotations, tenders, and major opportunities.

Review branch and sales team performance against budget and provide regular sales reports and recommendations to senior management.

Ensure accurate and timely reporting of sales activities, results, margins, and business opportunities.

Product, Pricing and Margin Management

Work closely with management and relevant departments on product positioning, pricing, promotions, and sales campaigns.

Ensure sales teams understand the company’s ICT solutions, copiers, hardware, furniture, appliances, and other product offerings.

Monitor sales margins and ensure transactions support the company’s profitability objectives.

Cross-Functional Coordination and Compliance

Work closely with Branch, Operations, Service, Software, Stocks, Accounts, and Purchasing teams to support customer requirements and business objectives.

Ensure sales activities comply with company policies, procedures, approved pricing, credit requirements, and applicable standards.

● Handle inbound and outbound leads and convert them into paid enrollments ● Conduct detailed counselling sessions to understand learner goals and recommend the right program ● Drive the complete sales cycle: lead qualification → demo → follow-ups → closure ● Maintain high conversion rates and meet revenue targets ● Manage CRM updates, track leads, and ensure timely follow-ups ● Coordinate with operations and support teams for the smooth onboarding of learners ● Build strong relationships with prospects to improve trust and conversion

Job Summary

We are looking for a motivated and result-oriented Sales Consultant to drive business growth through both virtual and direct sales channels. The role involves identifying potential customers through our application, understanding their requirements, presenting suitable solutions, building strong client relationships, and converting prospects into customers.

The ideal candidate should be confident in communicating with customers through phone, video calls, email, and in-person meetings, with a strong focus on achieving sales targets.

Key Responsibilities

1. Lead Generation & Prospecting

• Identify and generate new business opportunities through online and offline channels.
• Contact prospective customers through calls, emails, WhatsApp, social media, and other digital platforms.
• Maintain and regularly update the sales pipeline.

2. Virtual / Inside Sales

• Conduct sales discussions through phone calls, video conferences, email, and other digital platforms.
• Understand customer requirements and recommend appropriate products/services.
• Conduct online product/service demonstrations and presentations.
• Follow up with leads regularly and move prospects through the sales cycle.
• Handle customer queries and provide timely information.
• Provide support in packaging of ecommerce orders.

3. Direct / Field Sales

• Meet prospective and existing customers in the outlet by fixing the appointment to understand their business requirements.
• Conduct face-to-face presentations, demonstrations, and negotiations.
• Attend business meetings, networking events, exhibitions, and other sales activities as required.

Required Skills & Competencies

• Excellent communication skills.
• Strong interpersonal and relationship-building skills.
• Good presentation and negotiation abilities.
• Confidence in conducting both virtual and face-to-face sales meetings.
• Strong persuasion and customer-handling skills.
• Ability to understand customer requirements and recommend suitable solutions.
• Good follow-up and time-management skills.

Qualification

• Any Degree.

Experience

Preferred: 1–4 years of experience in sales, business development, inside sales, field sales, or a customer-facing role.

Freshers with strong communication, confidence, and a willingness to learn may also be considered.