Business Development Manager

Responsibilities:

• Lead implementation of companies in key partner institutes
• Own the entire process of onboarding a partner institute
• Define custom made' offerings for the parents of a particular institute
• Single point of contact between the company institute partnerships team, institute management and companies inside sales team
• Account management: Be responsible for anything and everything' in the partner institutes
• Be responsible for parent outreach in the institutes
• Strategize and execute plans for customer acquisition along with the management - events, referrals etc.
• P& L; owner of key accounts
• Take lead in selling and implementing companies full suite of financial and payment solutions in the partner institutes
• Lead the ideation, planning, and execution of these initiatives / projects while working directly with the founding team
• Own execution from strategy design and setup to pilot and eventual scale-up
• Work closely with different teams within the company (sales, marketing, strategy, and product) to execute the project
• Build and lead high-performing teams to scale these initiatives

Requirements:

• Degree from top tier colleges (IITs, IIMs, ISB, BITS etc. ) and 2-6 years of experience in project management, product development, growth, new initiatives at top startups
• Track record of out performance / over-achieving targets in previous work places
• Experience in leading initiatives and delivering results in a time-bound manner
• Prior experience in early stage startups or as a founder is a huge plus
• Prior exposure to B2C or understanding of financial services is a plus

BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

Responsibilities and Duties

• Provide world-class client support by working with clients to establish critical goals.
• Take ownership of the customer’s operational needs and steward throughout the organization as required.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Responsible for customer onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
• Ensure CSATs and NPS scores are maintained Assisting Sales Team
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Patient and active listener.
• Passion for service.

Qualifications and Skills

• High computer literacy and ability to learn new software.
• Knowledge of Technology and Software Solutions.
• Bachelor’s degree or equivalent education in Computer Engineering preferred.
• Job experience of 6 months to 2 years would be preferred.
• People from the Gurgaon location would be preferred.

About Us
Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.

Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling
our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!

Department: Customer Experience

Role: Customer Experience Executive
Location: We are location agnostic & operating in a hybrid model
Core Responsibilities

•  Resolve customers’ queries and issues through voice, email, social, social media channels following the defined process in specified timelines.
• Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.
• Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.
• To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.

What are we looking for?

• Willing to work in rotational shifts and weeks off (24*7 environment). Initially, it will be 6 days (but will be changed to 5 days a week later).
• Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi).
• Should have a minimum of 1-3 years of work experience as a CX executive preferably in E-commerce, Consumer Tech, Hospitality, ITES, Gaming domain.
• Should have managed - Emails/Calls/Chat/Social Media queries.
• Ability to multi-task, and must have excellent communication skills.

Pre-assessment Test Link:- https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ" target="_blank">https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ

• At least 4 to 6 years of experience in developing web applications in Angular and has worked/knowledge of Angular 11
• Ability to create components and module hierarchy for a moderately complex application, along with their interactions
• In-depth knowledge of the Angular framework and Expert in Typescript, HTML 5, CSS 3
• Should have understanding of CSS pre- processors such as SCSS
• Must have understanding of unit testing frameworks such as Jasmine, Karma
• Hands-on experience on State Management using NgRx
• Ability to understand and put to use data grids such as AG Grid
• Any Certification in Angular [ Level 1(Junior) or Level 2(Intermediate) or Level 3(Expert) ] would be an advantage
• Below is the Technology stack that the development environment is planned on:

• Good understanding of front-end optimization techniques. Proficiency in browser rendering behavior and performance
• Experience in developing Touch screen applications
• Prior experience in modernization projects
• Knowledge of .net

• Excellent debugging skills; able to debug complex technical issues involving multiple system components
• Experience with Agile methodologies

Process Skills:

• Excellent understanding of business complexity and project interdependencies
• Effective problem-solving skills

Behavioral Skills:

• Result oriented player
• Excellent communication skills and ability to communicate with people from various backgrounds is essential
• Self-motivated, result oriented, and a team player
• Good command over English language

• Excellent troubleshooting skills

Academic Qualification:

• Graduate: Required

About the practice/ Project:

Job Role- Senior Developer - Full Stack with Front End Focus

Location- Remote (WFH)

Experience- 6+ years

Work Shift- Uk Shift

Salary Budget- 15-30 Lakh(open for the right candidate)

Note- must have a strong command of both written and spoken English.

We are looking for a number of strong developers - full stack, with strong front-end experience.

We are a full-service Digital Agency & Software Development Company based in UK. We develop high end bespoke software & applications, mobile apps and websites across all sectors, both commercial and not-for-profit.

• 6+ years professional experience
• Proficiency in building REST based APIs, using Laravel (PHP 7+) for complex workflow systems.
• Expertise building component-based web apps/SPAs in JavaScript / ES6 and TypeScript using Vue.js / Vue 2 & 3. 
• Excellent knowledge of CSS and experience in writing stylesheets in SASS
• Proficient understanding of git
• Node.js and npm
• Strong troubleshooting, debugging, and problem-solving skills.
• An ability to quickly get to grips with new systems; whether that be shiny new tech or existing/legacy developments.

• Zend Framework 1, 2 & 3
• Docker
• Mobile app development
• React Native
• ElasticSearch
• Redis
• DevOps
• GitLab pipelines
• Swagger / OpenAPI
• Severless
• Good understanding of core AWS components and how best to utilise them in projects i.e. S3, SQS, SES, Cloudfront etc.

• Working closely with your team to develop and deliver high-end solutions using Agile.
• Coding and deploying new features.
• Ensuring our web applications and components are accessible, responsive, performant, and bug-free for recent versions of web browsers across all popular platforms.
• Ensuring all code is readable, well documented and testable.
• Working with a fantastic group of individuals in a busy but relaxed working environment. 
• Working on some new developments, some significant enhancements to existing system and some support activities

1) Hands on experience with Tivoli - ITM v5.1 troubleshooting.                                  

2) Familiar with Web Sphere Application Services                             

3) Familiar with Active Directory configuration                                   

4) Knowledge on LDAP, SSO.. Etc                              

5) Knowledge on Identity & Access Management process                 

     Qualiification:

• BTECH or Equivalent degree.
• 6 to 8 years of total experience.