Senior Product Manager

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

We are looking for an SEO Executive to coordinate SEO efforts, including onsite and offsite optimization and keyword expansion research. You’ll also oversee paid search campaigns to ensure their success.

Roles & Responsibilities –

·        Develop and execute successful SEO strategies.

·        Conduct keyword research to guide content teams.

·        Review technical SEO issues and recommend fixes.

·        Optimize website content, landing pages and paid search copy.

·        Direct off-page optimization projects.

·        Collect data and report on traffic, rankings and other SEO aspects.

·        Work with social media and PPC teams to optimize campaigns.

·        Keep abreast of SEO and integrated marketing trends.

Requirements –

·        Proven experience as SEO EXECUTIVE, SEM EXECUTIVE or similar role.

·        2+ years of proven experience in relevant field.

·        Knowledge of standard and current SEO practices.

·        Excellent communication skills.

·        Strong organizational and leadership skills.

Dear Candidates,

Greetings from AxionConnect.

This is Shweta from the recruitment team of AxionConnect.

As per your profile on the job portal, currently, we have openings for SAS professionals.

• Experience in SAS development.
•   Should have strong experience on Base SAS.
•   Should have strong experience in SQL.
•   Should have experience in Data Integration Studio (must have).
•   Should have strong experience in Enterprise guide.
•   Should have good communication skills.
•   Exposure to BASE SAS, SAS MACROS, SAS Advance, and SAS Enterprise Guide.
•   Banking or financial reporting experience.

Primary Skills

• SAS DI Studio (SAS Data Integration Studio) (Mandatory)

• SAS Eg (Enterprise Guide)

Experience: 3-5yrs

Location: Mumbai (onsite)

Metalpace.com is seeking a talented UX Designer to join our team. As a UX Designer, you will be responsible for creating exceptional user experiences across all of our digital platforms. The ideal candidate has a strong background in user-centered design principles and methodologies, as well as a keen eye for detail.

Responsibilities:

• Work with cross-functional teams to understand business and user needs and create design solutions that are visually appealing and intuitive to use
• Develop and maintain wireframes, prototypes, and user flows that effectively communicate design concepts and solutions
• Conduct user research, testing, and analysis to inform design decisions and validate design solutions
• Collaborate with front-end developers and other stakeholders to ensure designs are implemented as intended
• Continuously monitor and iterate on the user experience to ensure it aligns with business objectives and user needs

Requirements:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), or related field
• 3+ years of experience in UX design for digital products
• Proficiency with design and prototyping tools such as Sketch, Figma, Adobe Creative Suite, InVision, etc.
• Strong portfolio showcasing previous UX design work with clear explanations of design decisions and outcomes
• Experience conducting user research, testing, and analysis
• Excellent communication skills and ability to work collaboratively with cross-functional teams

At Metalpace.com, we value diversity and are committed to creating an inclusive environment for all employees.

We offer competitive compensation packages, opportunities for career growth, and a fun and dynamic work culture. If you're passionate about creating exceptional user experiences and want to be part of a talented team, we encourage you to apply for this exciting opportunity.

Requirements:

• 4+ years of experience in developing database applications and reports
• Expert in SQL in various databases with good exposure to MySQL
• Hands on experience in query tuning for applications, APIs and reports
• Expertise in developing database procedures, triggers and events.
• Experience in AWS Aurora.
• Excellent communication skills.

• Designing emailers, social media (LinkedIn, Facebook, Instagram) posts
• Creating blog headers and blog images
• Working with content creator and content writer to plan and deliver the weekly tasks
• Coming up with creative ways to showcase the message given by content writers and creators
• High-quality and attention-grabbing images that grab the users’ attention and improving the brand’s credibility
• Visually compelling infographics that present valuable information about the company in a compelling way
• Quoting graphics that reflect the vision and message of the brand, enabling followers to relate and build a relationship with the business
• Being the single point of contact for all the graphic design needs in the product

Desired Candidate Profile

• Minimum 1-2 years of experience in graphic designing using various tools
• Hands on experience in Adobe Illustrator, Photoshop
• Hands on experience in various tools (After effects, Premiere pro)
• Ability to work methodically and meet deadlines
• Portfolio of illustrations or other graphics
• Excellent communication skills
• Ability to design and develop graphics and various graphical content to connect with the audiences that are most relevant to us, in a way that’s relevant for them and ensuring the communication is specific and meaningful
• Abilities to balance the WOW (be noticed), HOW (engage and educate) and NOW (drive action) of content marketing
• An undistracted mind, an aspiration for holistic growth, humility, discipline, clear and adequate communication and self confidence to learn and do anything    

• Role:- SDET 2
• A Software Engineer Test (SDET) at Zupee is a master of all. It combines the "building" aspect of software engineering with the "breaking" aspect of software test engineering. You’ll be writing code that automatically verifies the quality of the product.
• Reporting Managers:- SDET Lead
• Location:- Agnostic/Work from anywhere
  
  

• Experience in Manual Testing & Automation - UI and Functionality.
• Experience in Database using any ETL tool.
• Good knowledge in writing SQL Queries and understanding of Complex SQL Queries.
• Experience in Functionality, Compatibility, Integration and Regression Testing.
• Experience in preparing Test scenarios and writing Test cases for UI, Functionality, API and Database testing.
• Hands Experience in ,white box testing, Test Case execution, result generation, status reporting and Defect reporting, Regression Testing, JIRA
• Experience in API testing using POSTMAN or any REST API testing tool.
• Good knowledge on any automation tool and Framework
• Technical Documentation - Test case, Test Plan, Matrixes and Reporting.
•  

• Has the ability to think clearly, analyse quantitatively, communicate coherently, organize effectively, prioritize and ideate.
• They have metric-driven, fast paced, attentive to detail, data-driven and
• self-motivated.
• Has analytical, creative, curious, a problem solver and can influence stakeholders
• Good analytical, reasoning and problem-solving skills required
• Good communication skills - both verbal and written

• Experience in Java/Python programming (testing area)
• 1-4.5 Years of experience with acumen for Automation Testing
• Experience in back end testing (ETL, API, Services, Data Center Automation etc)
• Experience in Frontend and/or RPA testing (Selenium, Robot Framework)
• Experience in designing and managing test suites for aforementioned use cases
• Experience in testing Android/iOS apps and performing ui automation for either is a plus
• Prior experience in using tools like Testrail, jira and confluence is a plus
• Good analytical, reasoning and problem solving skills required.
• Work well in a collaborative, team based environment (both work autonomously and as part of a team)