Salesforce QA Tester

Title: QA Tester

Location: Remote (India)

Shift: US Shift (Full-time)

Experience: 6 months–2 years

About Master-O

Master-O is a gamified microskill learning and sales enablement platform designed to help frontline teams learn faster, perform better, and stay motivated. Powered by AI and game mechanics, we work with enterprise clients to drive real behavior change at scale — not just content consumption.

As we continue to scale our B2B SaaS platform globally, quality, reliability, and user experience are non-negotiable. We’re looking for a detail-obsessed QA Tester who enjoys breaking things and cares deeply about seamless product experiences.

Key Responsibilities

🔍 Quality Assurance & Testing

• Perform functional and exploratory testing across the Master-O platform
• Identify, log, track, and validate bugs with expected behavior
• Test gamification flows such as quizzes, leaderboards, rewards, challenges, and progress tracking
• Collaborate closely with Product Managers and Developers to understand requirements and edge cases
• Ensure UAT releases meet quality benchmarks before production deployment
• Validate fixes and ensure no regressions post-release

💬 Customer Support (Freshchat)

• Handle Freshchat queries from end users during US business hours
• Troubleshoot platform issues, clarify product behavior, and escalate bugs when required
• Maintain high SLA adherence for response and resolution times
• Act as the bridge between users and the product team by sharing recurring issues and insights
• Document FAQs, common issues, and resolutions to improve support efficiency

Required Skills & Experience

• 6 months–2 years of full-time experience in QA/testing roles
• Experience testing B2B SaaS platforms (strongly preferred)
• Familiarity with testing gamified products, learning platforms, or interactive applications
• Experience using bug tracking tools (Jira or similar)
• Excellent attention to detail and a strong user-first mindset
• Clear written communication skills (especially while logging bugs and handling chat support)
• Comfortable working US shift timings in a remote setup

What You’ll Love About Working at Master-O

• Work on a high-impact, gamified product used by enterprise sales teams
• Direct ownership of product quality and user experience
• Remote-first culture with real accountability and trust
• Opportunity to collaborate with global clients and users
• A fast-growing product environment where your voice actually matters

Palcode.ai is hiring Software Tester – QA Manual Tester

Position: QA Manual Tester

Experience: 1 Year

Location: Remote

Employment Type: Full-time

About the Role: We are looking for a detail-oriented QA Manual Tester with around 1 year of hands-on experience to join our Quality Assurance team. The ideal candidate should have strong testing fundamentals, good analytical skills, and the ability to work collaboratively with developers and product managers to ensure high -quality product delivery.

Responsibilities:

Create and execute test cases for web/mobile apps. Perform functional, regression, and UI testing.

Report and track bugs using tools like JIRA.

Collaborate with developers and product teams in an Agile/Scrum setup.

Ensure proper test documentation.

Requirements:

1 year of manual testing experience.

Understanding of SDLC, STLC, and testing types.

Familiarity with bug tracking tools (e.g., JIRA).

Basic SQL knowledge is a plus.

Strong communication and problem-solving skills.

What We Offer:

Opportunity to work on challenging real-world projects.

Collaborative and growth-focused work culture.

Learning opportunities with exposure to automation tools

Manual Tester with Airlines Cargo domain experience

•       Experience: 5–12 Years

•       Locations: Chennai, Bangalore, Trivandrum, Cochin

•       Notice Period: Immediate to <30 days

Skillset and Responsibilities of Agile QA

Skillset:

• Experienced test analyst or consultant with 6-10 years of experience in software testing

• Robust knowledge and prior experience in Airline Cargo domain

• Prior work experience in Agile scrum or SAFe 

• Experience in requirement understanding and user story grooming 

• Ability to understand the functionality of the application under test

• Testing Tools: Microfocus ALM, JIRA, ReadyAPI, Enterprise Architect

• Prior experience in backend service testing with ReadyAPI or Postman, API debugging/root cause analysis

• Working knowledge of microservice architecture and cloud database

• Working knowledge of CI/CD pipeline (GIT etc)

• Working experience in defect management process and tools 

• Working knowledge or experience in automation tools (Cypress, Selenium) will be nice to have

 Responsibilities:

 • Define the functional and technical approach to the implementation of the tests

• Help estimate the scope and size of the testing effort for each user story/product backlog within the PI Planning

• Analyze user stories and design/develop Test Models and Test cases

• Review test model and test cases with BA / Product Owner

• Develop backend test suites in readyAPI for user story testing 

• Identify frontend regression test cases and handover to TA team for automation

• Develop and maintain automated test suites for microservices 

• Execute automated backend regression test suites in pipeline for iterations and PROD releases

• Analyze of test results, defect logging and retest

• Work closely with developers to assess and advise on testability

• Test throughout the sprint

• Work collaboratively and productively with the product owner /Business owner and the customer to form acceptance criteria, Help to define definition of done (DoD)

• Present tested feature within iteration reviews and system demos 

• Attend and actively participate in PI Plannings  

• Participate all sprint planning , pre- and post sprint release ceremonies

• Meet with developers and BAs for short hand-off demonstrations and share the iteration demos with the devs 

• Attend sprint retrospectives and ART retrospectives 

• Help in Determining and advising which tests should be automated at which layer

• Help the developers or the TA team in writing automated tests and analyze the results of the automated tests

Requirements:

Location: Ahmedabad (Temporary WFH)

Designation: QA Engineer

Experience: Fresher to 3 Years

Salary: As per market standards

Responsibilities

1-Should have played a vital role in Setting up Automation Frameworks, Processes, and Standards.

2-Expert proficiency in automation scripting using Java or other scripting languages.

3-Experience in using automation tools like Selenium/Webdriver, Sikuli, Junit/JMeter, etc.

4-Good expertise in System, Regression, Smoke, Sanity, Ad-Hoc, Browser Compatibility, and Interface testing.

5-Prepare test case for Functional, Non-Functional, Integration and Usability, UI.

6-Experienced with a defect and bug tracking tools like Bugzilla, JIRA, etc.

7-Hands on experience in Test Planning, Test designing, and Test Execution, Defect Tracking & Defect Reporting.

8-Experience working in an agile development environment and scrum methodologies.

9- Involvement in setting up Test Environments, Requirements Management, Requirement Analysis.

10-Good understanding of database.

11-Should have experience in API testing.

12- Should have knowledge of payment gateway testing.

13- Good Knowledge of Performance Testing, Regression Testing, DataBase testing, Android Testing.

Qualifications

Education: B.E/B.Tech BCA/MCA

• Helps Test Lead to prepare the Test Plan and coordinate with Test Engineers during Testing Phase
• Performs Bug Analysis, understands the client requirement and help Test engineer to prepare the test cases
• Ability to multi-task/handle several projects effectively and deliver within timeline
• Peer Reviews the test cases, understands the Test Plan and write Automation test cases
• Able to write Scripts in languages like Java, Ruby, Python, etc.,
• Able to review the Scripts written, able to run the Maintenance / New Scripts and identify the issues
• Knowledge on automation test reports (TestNG, Allure, JUnit reports etc)
• Define onboarding documents for technology and domain for the teams
• Train/Mentor and evaluate juniors on testing specializations
• Exihitbit strong expertise in one of Load Testing - Jmeter (or similar tools) or Api Testing - Rest client/postman or DB testing
• Perform cross Browser / device compatibility testing using automation
• Understand and contribute to sprint release cycle process, ensure 100% test coverage and follow JIRA hygiene
• Besides the job specific responsibilities strictly adheres to the policies and procedures of the organization

• Excellent communication (verbal and written) - Articulates clearly, concisely  and with context at all times, High confidence and assertiveness skills
• Has a cordial work relationship with peers and manager
• Speaks his/her mind even during challenging situations, Proactively seeks help /assistance when in need
• Ability to Develop self and others - Takes feedback positively and works on it seriously, Is not afraid of making mistakes as part of learning
• Open to working across projects and technologies, Good analytical and logical skills
• Understands requirements quickly and accurately
• Proactively thinks through the solution and seeks clarification before coding
• Explores the root causes of problems before taking action
• Quickly learns the latest developments in technology and is able to apply it to the projects
• Good Interpersonal Skills - Builds good working relationship with team members and customer stakeholders (Product owners and Scrum master etc)
• As a QA person - Show extreme attention to details and nuances

• Review and analyze system specifications
• Collaborate with QA Engineers to develop effective strategies and test plans
• Execute test cases (manual) and analyze results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle

• Proven 3+ years of experience as a Quality Assurance Tester or similar role
• Experience in project management and QA methodology
• Ability to document and troubleshoot errors
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills.

Job Aim

 To perform software tests to ensure quality

Responsibilities

 Review of software requirements

 Preparation of test cases

 Automating responsive layout

 Reporting of defects

 Preparation of test reports

Essential Skills

 Load testing

 Identify Security vulnerabilities

 Teamwork

 Programming knowledge for automation testing

 Selenium Web Driver