Business Development Executive

Location:

This is a 100% remote opportunity for applicants residing in India.

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com. 

Who You Are: 

The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified Customer Support Representative possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry.

What You’ll Do:

Today: 

• Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
• Use judgment within defined practices and procedures.
• Work directly with other support team members of all levels, as needed.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Be accessible and available to multiple customers.
• Establish priorities and communicate rationale and time-frame clearly to customers.
• Suggest articles to the knowledge base in an effort to promote self-help for our customers.
• Be readily available with camera on to assist customers via Zoom video calls and address their questions or concerns.

Soon:

• Receive and record incident-related information over the phone, chat, email (and other) channels using a variety of tools, techniques, and procedures.
• Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
• Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
• Work directly with team members to resolve customer issues and request enhancements for our products.
• Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
• Participate in the testing of new product releases.

Eventually:

• Resolve or recommend resolutions to customer problems.
• Other duties may be assigned and/or modified as business needs change.

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

• 2+ years of prior technical support experience in a product based organization preferably B2B SaaS fielding and resolving technical inquiries in a well-structured professional manner
• Strong technical aptitude, analytical and troubleshooting skills.
• Demonstrated ability to maintain self-control while defusing stressful customer situations.
• Excellent customer service attitude.
• The ability to be a team-player as well as work independently. 
• Excellent note-taking skills.
• Experience with ticketing systems.
• Experience working with a combination of inbound calls, chats, and follow up emails to the customer for exceptional customer service.

Additional Skills Required: 

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Key Responsibilities:

· Present our technology products and services to potential clients, clearly articulating the benefits and value proposition.

· Develop and maintain strong, long-lasting relationships with clients to ensure customer satisfaction and retention.

· Stay updated on industry trends, market conditions, and competitors to provide insights that help shape our product offerings and marketing strategies.

·  Work closely with our product and marketing teams to align customer needs with product development and marketing strategies.

· Prepare and maintain detailed sales reports, forecasts, and pipeline updates for management.

 Qualifications:

·  0-2 years of sales or business development experience

·  Bachelor’s degree in Business, Marketing, or a related field.

·  Excellent Communication Skills (both written and verbal)

·  Proactive, confident and Self-motivated.

·  Ability to Convincing and influencing.

·  Able to work independently as well as in team.

·  Ability to build and maintain client relationships.

·  Comfortable using technology tools and platforms for sales and reporting.

• Architect, build & maintain beautiful, world-class, enterprise-grade mobile apps
• Build for multiple platforms (iOS, Android) using a single code base (ReactNative, Expo
  and CSS)
•  Collaborate with cross-functional teams to design, develop & ship new features
• Build and maintain tools and infrastructure to support the rapid development and testing of mobile apps

• Passionate about developing mobile apps for iOS and Android using JavaScript
• A mindset to do what it takes to not just get the job done but go above and beyond
• Quick learning mindset and a humble attitude
• Strong fundamentals in JavaScript, ES6, React, and CSS
• Good understanding and working knowledge of using REST APIs and handling errors
• Knowledge of functional programming.Understanding of how to build performant, decoupled, testable, maintainable code.
• Experience in writing native code for android and iOS to write bridges whenever required.
• Bonus: Entrepreneurial spirit and the mindset of challenging the status quo is a big plus
• Bonus: Experience with modern testing frameworks (e.g., Jest, react-testing-library).

Be part of Floatr's Founding Team Member. As a Tech Sr/Lead developer at this early stage you will get opportunity to work as well as shape up the product to a world class AI driven tech solution. Opportunity to learn, drive, mentor and be part of the success. An attractive stock options plan will ensure you are well rewarded for your contribution.

A strong candidate for this role will be responsible for all aspects of mobile and web development, and expected to work closely with the team to shape and evolve our core products. You will be encouraged to come up with innovative ideas to help build a robust solution.

Key Responsibilities

• Develop high-performance, scalable software for mobile and the server-side to deliver interfaces and APIs.
• Work with team to prioritise, scope, and deliver on key initiatives and features

Requirements

• 5+ years’ experience in Hybrid Mobile App development
• Expert in React Native & NodeJs development
• Web fundamentals like HTML, JavaScript, and CSS
• Skilled in Database technologies like MySQL, NoSQL and Postgres
• Excellent analytical and problem solving skills
• Willing to work from office in Bangalore (HSR Layout)

We are Hiring Windows Developers

Experience : 4+years

Primary Skills : Experience with MVVM,WPF,XAML,C# .net

Job Code : "PR1009"

Location : Pan India

NP- Immediate to 15 days

#Windows #wpf #winforms #mvvm #C#