Roles & Responsibilities:
Responsible for managing + executing content for social media platforms like Instagram,
LinkedIn, YouTube, etc. Build and execute social media marketing strategies. Working with our
marketing team to design and create the campaign test to communicate the results to using the
data to inform future business decisions.
Collaborate with other departments (marketing, video team, etc.) to create engaging social
media content (Stories, posts, reels, etc).
Planning, Creation, and Publishing of Instagram Reels.
Managing ORM of IIDE s Social Media.
Creating the entire campaign, shooting it out, monitoring it, and analyzing it.
Measure output and revise social media strategies from time to time.
Takedown any other activities from your reporting manager as and when required.
Flexibility and willingness to go beyond the call of duty (a go-getter).
Required Experience and Qualifications:
Basic Shooting skills using the phone
Basics of Adobe design & Video tools - Illustrator, Photoshop & Premiere Pro
Shubham Vishwakarma
Full Stack Developer - Averlon
About BIGSCAL TECHNOLOGIES PVT LTD.
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We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.
Work Mode
• Work at the office - Bangalore Location
• 6 days/week
• Rotational shifts between 7:00 AM – 10:00 PM
Job Description:
Key Responsibilities
• Lead, mentor, and manage a team of senior and junior customer support associates
• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures
• Handle escalations with a customer-first mindset and ensure resolution end-to-end
• Maintain high standards of customer communication (clarity, empathy, accuracy)
• Plan and manage rosters, shift coverage, and hybrid team coordination
• Track productivity, adherence, attendance, and overall team performance
• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets
• Identify recurring issues and drive process improvements to reduce repeat tickets
Key Result Areas
• SLA adherence: Consistent response and resolution performance
• Ticket closure & backlog: High closure rate and reduced aging/pending tickets
• Customer experience: Improved CSAT and reduced repeat contacts/escalations
• Escalation handling: Faster resolution and better ownership on critical cases
• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps
• Team performance: Regular coaching and measurable improvement in productivity/quality
• Stakeholder coordination: Faster dependency closure and better cross-team collaboration
Mandate Skills :
• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)
• Strong people management skills (handling senior + junior associates)
• Excellent written and verbal communication with a customer-first mindset
• Proactive ownership, strong time management, and ability to multitask
• Comfortable with rotational shifts, rosters, and hybrid team management
• Strong stakeholder management and ability to drive closure across teams
• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus
Job Summary:
We are looking for a highly skilled and hands-on QA Lead with deep expertise in WebdriverIO, Automation Testing, and Manual Testing using JavaScript and TypeScript. The ideal candidate will lead QA efforts across projects, mentor team members, and ensure product quality across all stages of development.
Key Responsibilities:
> Lead the QA team in planning, designing, and executing test strategies (both automation and manual).
> Build and maintain test automation frameworks using WebdriverIO, JavaScript, and TypeScript. > Ensure thorough testing of web applications across different browsers and devices.
> Identify test requirements and track quality assurance metrics (e.g., defect densities and open defect counts).
> Collaborate with cross-functional teams (Developers, Product Owners, DevOps) to define quality standards.
> Drive continuous improvement in testing strategies and processes. > Review and analyze system specifications and identify areas of risk.
> Prepare detailed test reports and dashboards for leadership visibility.
Required Skills & Experience:
> 8+ years of QA experience with a minimum of 2+ years in a QA Lead role.
> Strong hands-on experience with WebdriverIO for automation testing.
> Proficiency in JavaScript and TypeScript.
> Solid understanding of both Manual and Automation testing practices.
> Experience in CI/CD integration for test automation pipelines.
> Familiarity with API testing tools like Postman or REST Assured is a plus.
> Strong knowledge of Agile/Scrum methodologies.
> Excellent communication, leadership, and mentoring skills.
project management.
Must have 2-3 Project implementation and more than one support experience in Oracle EBS R12
Expert level knowledge of Oracle Applications Framework, Oracle Workflow, Oracle Forms, Oracle Report, XML
Report, PLSQL
Functional knowledge in financial module like, GL,AP, AR PO, Project is must
Extensive use of oracle APIs and interfaces
Experience in performance tuning of the code
Experience in shell scripting.
Worked on Oracle Alert, AME, OAM ,DFF etc
Good to have ADF experience
Good to have ORDS experience
Good to have exposure in cloud technology.
Responsibilities
Act as a senior liaison between Business partners and IT communities
Facilitate cross-functional teams through business process and application initiatives from requirements definition
to prototyping, design, development, testing, training, and deployment.
Create technical designs to support business requirements.
Lead the development of technical solutions.
Communicate project status and escalate issues to management.
Develop and execute system test plans and scenarios.
Assist in preparing training materials for deployment of applications, modules, enhancements and bug fixes.
Assist in developing baseline datasets and reports to support testing of technical solutions
Our efforts are focussed on fortifying brands with their own dedicated Artificial Intelligence cloud, transforming their journey from end-to-end. Beginning at Ideation, navigating through Execution, right upto Analysis, every stage is backed by an adaptive AI framework.
Be it novices or experts, Our client helps all marketers navigate the ever-changing marketing landscape.
Its an intelligent system that accumulates the data, understands your target group's behavior with help of the data accumulated, creates the ad and targets at the right time with the right content, which means unique Ads for unique customers' relevance mapped on one to one basis.
Currently our solution is revolutionizing marketing for brands like Swiggy, Amazon, Rapido, HDFC bank, TATA AIG, Yes Bank, GoAir, Livspace, MPL Gaming, etc. with an average upside of about 50% to reductions(to current values brands hold) on CPL,CPI CPC, CPM and also resulting in significant enhancement in acquired LTV of customers.
testing
• and deployment, maintenance and improvement efforts
• Establish roadmap and architecture based on latest proven technologies and our
needs
• Lead & mentor engineers and demonstrate best engineering practices with the
team
• Lead the team to follow software development process including writing unit tests, •
performing code reviews, doing daily standups, setting OKRs and milestones, etc.
• Manage team priorities, deadlines and deliverables
• Write well-crafted, well-tested, readable, maintainable code
• Design and build core components of our backend infrastructure
• Stay on top of state-of-the-art technologies and apply them
• Be extremely hands-on. This is 80% coding + 20% management type of role.
• Experience in building & managing high performance teams
• Experience with Agile/Scrum development and deployment
• Prior experience with AWS, GCP, Azure, Digital Ocean, webservers like nginx.
• Sound knowledge on engineering KPIs and resource loading & utilization.
• Strong leadership skills; ability to influence without authority
Technologies:
Expert in Angular.JS, Python, Django ReactJS,
NodeJS (good to have)
CBs :
MongoDB, Postgres, Maria, MySQL, Firebase, RabbitMQ, Redis, Kafka, REST API Development, Micro services
Role and Responsibility – Inside Sales Executive
• Act as relationship manager for the Paid customers of NoBroker.
• Build sustainable relationships and trust with customer accounts through open and
interactive communication.
• Identify and assess customers’ needs.
• Service customer in finding the right tenant / house as per the requirement of customer.
• Dial outbound and attend inbound calls of customer and leads.
• Use internal tools and methods to provide best possible service to the customer.
• Negotiate with leads on behalf of customer.
• Keep customer up-to date on the progress of his account.
• Follow communication procedures, guidelines and policies.
• Go extra mile to provide excellent customer service.
HTML/CSS
Adobe Illustrator
Java
NodeJS (Node.js)
Python
React.jsA Solutions Architect is responsible for validating the logical models, ensuring standards, driving consolidation of redundant data, and enforcing the strategic vision through data models. The Architect role has an in-depth understanding of both our business capabilities and how it aligns to our enterprise data models. Partners with Enterprise Architecture to consult on and develop domain models. Consults with project teams and functional units on the design of important projects or services. consults with business leadership on the design of systems and projects. May consult with leadership on emerging technologies.
To be successful as a solution architect, you should be able to integrate any updated specifications and requirements into the systems architecture. An outstanding solution architect should be able to explain complex problems to management in layman’s terms.
Responsibilities:
Building and integrating information systems to meet the company’s needs.
Assessing the systems architecture currently in place and working with technical staff to recommend solutions to improve it.
E2E accountability of solution design across multiple products, integrations and technologies that deliver successful business outcomes which meet reliability, availability, serviceability needs.
Experience working with the latest emerging tehnolgies and Programming Languages like - Java, .Net, MERN Stack, MEAN Stack, Angular, React, VueJS, NodeJS, Block Chain, GoLang, ML, Data Science related areas, etc
Provide detailed specifications for proposed solutions
Resolving technical problems as they arise.
Providing supervision and guidance to development teams.
Continually researching current and emerging technologies and proposing changes where needed.
Informing various stakeholders about any problems with the current technical solutions being implemented.
Assessing the business impact that certain technical choices have.
Providing updates to stakeholders on product development processes, costs, and budgets.
Work closely with Information Technology professionals within the company to ensure hardware is available for projects and working properly
Propose and establish framework for necessary contributions from various departments
Account for possible project challenges on constraints including, risks, time, resources, and scope
React.js
JavascriptHTML/CSSWho are we? 👋
Toplyne is a global SaaS product built to help revenue teams, at businesses with a self-service motion, and a large user-base, identify which users to spend time on, when and for what outcome. Think self-service or freemium-led companies like Figma, Notion, Freshworks, and Slack. We do this by helping companies recognize signals across their - product engagement, sales, billing, and marketing data.
Founded in June 2021, Toplyne is backed by marquee investors and angels (we'll be happy to tell you how much we've raised, and from whom on call). We are building out our founding team as we speak and we'd love to chat with you!
And you are? 👩🏻🔧
You taking a lot of pride in writing scalable, readable & maintainable code. You have a product bent of mind. You like working in a fast paced environment and ship code most days of the week. You enjoy working cross functionally in a collaborative environment with designers, PM's to build the best product possible. You don't mind getting on customer calls to understand their perspective to build a better product or help them with issues they might be facing.
You're hungry, ready to hustle, and keen to learn!
What will you get to work on? 🏗️
As a founding member of the core engineering team, you will:
- Work with the founders in co-creating the product with early believers (read: customers)
- Develop massive, complex software systems that scale globally.
- Build and own a substantial part of the product and help build the culture of engineering within Toplyne
What do we expect from you? 🙌🏻
- Strong first principles
- Hustle! We're young, lean, and in our early days. You'd have to set up your own shop, work with design customers to find generalisable use cases, and build them out.
- Ability to collaborate with cross-functional teams to build and ship new features
- 2-6 years of experience
- Good understanding and experience working with javascript frameworks such as React.
- Work closely with developers and UX designers to ensure that the presentation layer is implemented in accordance with best above best practices and UX specifications.
What do we not expect from you? 🙅🏻♂️
- Not looking for a 10x engineer. We are ok if you are 1x but are really good at what you, a good human being & work well in a team.
Flutter
Git• Strong command over the Flutter SDK, and the ability to write idiomatic Dart
• A good grip on Git
Data Science
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Full Stack Developer - Averlon