Business Development Executive

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Position Overview:

Versatile Commerce empowers all organizations with innovative technology, enabling them to thrive and succeed with our bespoke solutions. Our tailored solutions not only simplify complex obstacles but also ensure unwavering reliability, positioning our clients at the center of every innovation. As a .NET Developer, you will be responsible for designing, developing, and maintaining web applications and systems that support Versatile Commerce digital presence. You will work with technologies such as .NET, ASP.NET, C#, SQL Server, MVC, Sitefinity CMS, and Azure to deliver high-performance and scalable solutions.

Key Responsibilities:

• Develop, enhance, and maintain web applications using .NET, ASP.NET, C#, and MVC.

• Design and optimize database solutions using SQL Server.

• Work with Sitefinity CMS to manage and develop content-driven websites.

• Deploy and manage applications on Microsoft Azure, ensuring scalability and security.

• Collaborate with cross-functional teams, including designers, testers, and project managers, to deliver high-quality solutions.

• Ensure application performance, security, and scalability by following best practices.

• Troubleshoot, debug, and optimize existing applications.

• Stay up to date with emerging technologies and industry’s best practices. 

Required Qualifications:

• Proven experience in .NET development, including ASP.NET, C#, and MVC.

• Strong knowledge of SQL Server, including database design and optimization.

• Experience with Sitefinity CMS or other content management systems. • Familiarity with Microsoft Azure services for hosting and deployment.

• Understanding of RESTful APIs, web services, and third-party integrations.

• Knowledge of front-end technologies such as HTML, CSS, JavaScript, and jQuery is a plus.

• Strong problem-solving skills and attention to detail.

• Excellent communication and teamwork abilities.

• Knowledge of DevOps practices, CI/CD pipelines, and cloud security.

• Certifications in Microsoft Azure or Sitefinity are a plus

ROLES AND RESPONSIBILITIES

Essential Functions:

• Handle a portfolio of projects and clients in parallel from Fortune 1000 companies and across geographies.
• Plan for a quarter ahead and develop an execution plan for projects and people in the team. Need to be ahead of both client and internal resources in planning and execution.
• Establish and maintain strong relationships with product delivery, the sales team, client and account managers.
• Make sure that the projects are achieving promised business value/RoI and figure out ways to achieve it if there is a gap.
• Build Rapport with clients and manage those effectively, high end consulting touch would be required
• Manage escalations, variations, complexities in projects effectively.
• Able to effectively use the established frameworks in project execution, client handling, resource utilization, resource mentoring etc.
• Directly supervises functional consultants, solution architects; conducts employee performance reviews/evaluations and career development discussions
• Manage up- Make sure to keep the higher management honest and able to strike a right balance between issues/items that are to be escalated vs that are to be handled.

REQUIREMENTS AND QUALIFICATIONS

Education:

• Bachelor's or Master’s Degree (preferably from a top reputed university) 
• Strong presentation and facilitation skills with small and large groups
• Strong analytical skills with the ability to understand Fortune 1000 client business complexities and handle those

Experience:

• Overall 8+  years of professional services experience with extensive experience in customer facing  roles and involved in requirements gathering, gap analysis, feasibility study etc.
• Minimum 2 years of experience as Project manager or equivalent role demonstrating management and leadership experience, preferably in a fast paced consulting / professional services set-up.
• Minimum 1 year of experience managing large portfolio, leading cross-functional teams and tracking the project progress against the plans
• Experience in leading and mentoring people as part of the project life cycle.
• Experience in following the established processes/standards/templates to achieve successful results.
• Experience with Invoice-to-Cash related business process is desirable

Critical Knowledge, Skills, and Abilities Requirements:

• Excellent communication and presentation skills
• Team management and collaboration skills
• Strong organizational skills and detail oriented
• Ability to negotiate with stakeholders and have challenging discussions
• Proven problem solving, risk mitigation and analytical skills
• Excellent team and interpersonal skills
• Strong ownership to drive the projects from start to finish with maximum client delight

Company Description

Established in the year 2000, KGiSL Educational Institutions is the brainchild of Dr. Ashok Bakthavathsalam, founder and managing director of KG Information Systems Private Limited (KGISL).

Branded as the pioneers in industry-embedded education in the region, KG Group of Institutions at Saravanampatti boasts of being the only campus that fosters the perfect integration of institute – industry infrastructure in an environment of perfecting learning.

Role Description

This is a full-time on-site HR Internship role located in Coimbatore. The intern will assist in day-to-day HR operations, support the development and implementation of HR strategies and policies, and work on employee engagement initiatives. Tasks may include updating employee records, coordinating recruitment activities, organizing training sessions, and contributing to personnel management processes.

Qualifications

• Knowledge and understanding of Human Resources (HR) and HR Management
• Familiarity with HR Policies and Employee Benefits
• Skills in Personnel Management
• Strong organizational and communication abilities
• Ability to thrive in an on-site collaborative environment
• Master's program in HR mandatory

Candidates in Coimbatore are preferred

Only female Candidates are preferred

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Are you a creative and innovative content writer looking to join a company on the rise and make a difference? Are you passionate about expressing ideas and thoughts through writing and eager to acquire new skills and experiences? If yes, then this internship opportunity at Strode Experiences would be an ideal fit for you.

Day-to-day responsibilities include:

1. Crafting inspiring and engaging content for our various channels

2. Creating attention-grabbing copy for our social media platforms

3. Writing and editing blog posts and other web content

4. Proofreading content for tone, style, grammar, and accuracy

5. Researching content topics and tracking industry trends

Skills & Requirements:

1. Our ideal candidate must have excellent writing and editing skills

2. Excellent command of the English language

3. Strong knowledge of social media platforms, and creativity

Must have experience on Java, Spring MVC / Boot, Hibernate / MyBatis 

- Must have experience on building large scale application 

- Must have experience on RESTful Web-Services 

- Must be good in problem solving, Data structures and Algorithms. 

- Strong understanding of Web Architectures, E-commerce solutions 

- Strong understanding of any MySql / Postgresql 

- Strong understanding of any Redis / Memcached / Mongodb / Elasticsearch 

- Hands-on experience on GCP / AWS would be an added advantage 

- Hands-on experience on Kubernetes / Docker would be an added advantage 

- Basic knowledge of version control system like Git / Mercurial / Bitbucket 

- Writes well managed and clean codes 

• Bachelor’s degree in Computer Science, Software Engineering, or a related discipline
• 4+ years experience working in an IT environment
• 4+ years of Object-oriented design, functional programming
• Node JS API Development (Firebase API development is a plus)
• Angular or VUE or React JS Front end Development (VUE Js Experience is a plus)
• HTML / CSS responsive development
• Experience using any database
• Experience developing in an Agile / SCRUM Environment
• Experience developing mission-critical applications
• Strong business and technical acumen
• Excellent verbal and written communication skill