Business Development Executive

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects.
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

We are looking for a motivated and enthusiastic Intern Executive to support daily business operations and gain hands-on experience in a professional work environment. The intern will assist various departments, learn organizational processes, and contribute to ongoing projects under the guidance of senior executives.

Key Responsibilities

• Assist executives and team members with daily operational tasks
• Support documentation, data entry, and report preparation
• Coordinate meetings, schedules, and follow-ups
• Communicate with internal teams and external stakeholders when required
• Conduct basic research and data analysis
• Maintain records, files, and office databases
• Support HR, marketing, finance, or operations tasks as assigned

Required Skills & Qualifications

• Currently pursuing or recently completed a degree/diploma in any discipline
• Good communication and interpersonal skills
• Basic knowledge of MS Office (Word, Excel, PowerPoint)
• Willingness to learn and take initiative
• Strong organizational and time-management skills

Preferred Skills

• Basic knowledge of business operations or administration
• Familiarity with email and office tools

We are seeking highly skilled .NET Developers with 5+ years of experience and expertise in Azure API Management to join our team. The ideal candidates will have a strong background in .NET Core, C#, and hands-on experience with cloud-based solutions leveraging Microsoft Azure services.

Candidates with a focus on Azure APIM will work on designing, developing, and managing API solutions, while those with an emphasis on Azure DevOps will be responsible for CI/CD pipeline management, automation, and cloud infrastructure deployment.

Required Skills & Experience:

• Hands-on experience in .NET development with C# and .NET Core, exclusively focused on API development.
• Experience with SQL databases and NoSQL solutions
• Hands-on experience with Azure Functions, Logic Apps, and Data Factory
• Proficiency in Azure API Management and GitHub Actions for CI/CD
• Expertise in cloud security best practices using Azure Key Vault
• Experience working with event-driven architecture using Azure Service Bus & Event Grid
• Ability to work with containerized applications and Azure Container Registry
• Strong problem-solving and debugging skills in cloud-based applications

Key Responsibilities:

• Design, develop, and maintain scalable applications using .NET Core and C#
• Develop and deploy serverless applications using Azure Functions
• Build and optimize Azure APIM Pipelines for CI/CD automation
• Implement GitHub Actions and version control strategies
• Work with cloud-based SQL and NoSQL databases
• Develop and manage Azure Logic Apps, Azure Data Factory, and Azure Service Bus Queues
• Ensure secure application development using Azure Key Vault and Azure Application Insights
• Manage containerized applications using Azure Container Registry
• Implement Azure Event Grid for event-driven workflows
• Utilize Azure Storage Accounts for scalable data storage solutions
• Work on batch processing using Azure Batch Accounts
• Troubleshoot, optimize, and monitor applications for performance and security

Responsibilities of a Senior Software Engineer (Backend):

• You will be a guide in the entire application lifecycle including research, design, development, testing (dev owns quality), along with continuous deployment and delivery
• Lead design with a major focus on best user experience, performance, scalability and future expansion
• You will act as a mentor for less-experienced peers through both your technical knowledge and leadership skills to bring in continuous improvements and implement best practices.
• You will apply the latest technology thinking from our tech radar, adopt best design practices to solve complex problems and ensure our product is the best in usability.
• You will work directly with the CEO and the cross functional product teams, align on the needs of the products and operations.
• You will analyze business, technology challenges and suggest solutions
• Build an “Awesome” team

This opportunity is for you if,

• You have 4-6 Years of work experience in building highly-interactive applications using Java, Spring MVC, Spring JMS, Spring JDBC, Spring IOC, Spring Boot, MySQL, MiBatis, ReactJS, Java Script, jQuery, AWS, JMS and have knowledge on wide range of web technologies, tools and Frameworks.
• You have experience in working with Restful webservices
• You have strong knowledge and understanding of design patterns and domain driven design
• You understand fundamental design principles behind building scalable, resilient, and maintainable applications 
• You have functional knowledge of inclusive design: accessibility, and related tooling
• You have consumer web development experience for high-traffic, public facing web applications
• You have knack for writing clean, readable, re-usable code
• You have good knowledge on TDD and CI/CD practices.
• You have experience in managing and publishing releases using Git branching and tools like NPM and YARN.
• You have penchant for learning
• You are a great analytical & logical thinker and someone who loves solving problems
• You are passionate, energetic, enthusiastic and a go-getter
• You are “ FUN @ Work “

**About jhana**

jhana is an early-stage, seed-funded startup that builds intelligent practice tools for the

law across research, drafting, and document management. At jhana.ai, we are

transforming the legal industry with India’s first AI-driven Paralegal. Our product delivers

critical legal insights through advanced AI, producing outputs like redlines, memos, and

risk assessments to streamline workflows for legal teams. Recognized as the Best Legal

Tech Startup in Asia and Oceania by ALITA, we are on a mission to empower professionals

with technology that drives efficiency and excellence.

**Position Overview**

We are looking for a dynamic and driven Account Manager with **3-5 years of experience 

in legal ecosystem,** account management, sales and client relations. **A background in 

law is mandatory;** candidates with a passion for client success, excellent communication 

skills, and the ability to manage multiple accounts will excel in this role. The Business 

Account Manager will be responsible for supporting client relationships, ensuring client 

satisfaction, and driving growth within assigned accounts. This position involves regular 

travel for client interaction, both virtually and in-person.

**The day-to-day**

Client Relationship Management

● Serve as a key point of contact for assigned clients, building and maintaining strong relationships to ensure satisfaction and long-term engagement.

● Proactively communicate with clients to understand their needs, resolve issues, and provide solutions that align with their goals.

● Provide exceptional client service, consistently striving to exceed expectations and deliver value. Account Growth & Retention

● Support account growth by identifying upsell and cross-sell opportunities within assigned client accounts.

● Collaborate with the sales team to develop strategies for renewal and expansion, assisting in the preparation of proposals and presentations.

● Monitor account performance and proactively address any potential risks to client retention. Process & Operations Support

● Assist in implementing account management processes, ensuring efficient workflows and accurate reporting.

● Track and document client interactions, account activities, and progress using CRM tools and account management software.

● Provide insights and feedback on internal processes, helping to identify areas for improvement in client engagement and service delivery. Collaboration with Cross-Functional Teams

● Work closely with internal teams, including sales, marketing, and customer success, to ensure a seamless client experience.

● Coordinate with the product team to relay client feedback, contributing to product enhancements and helping tailor solutions to client needs.

● Participate in team meetings and share updates on client progress, challenges, and opportunities.

Client Meetings & Engagements



● Conduct virtual and in-person meetings with clients to present updates, review performance, and discuss upcoming needs.

● Represent the company at industry events and conferences as needed, enhancing client relationships and expanding professional networks.

**Qualifications & Skills**

● Education:**** Bachelor’s degree in Law.**** An advanced degree in 

Business is a plus. 

● Experience:** 3-5 years of experience in Legal ecosystem. **

● Good to have: 2 years of experience in account management, client 

relations, or sales. Experience in SaaS, or B2B sectors is a plus. 

● Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and confidently.

● Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple accounts and priorities simultaneously.

● Customer-Focused: Passionate about delivering value to clients and ensuring a positive client experience.

● Tech Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Preferred Experience

● Experience in the legal industry or with legal tech products.

● Demonstrated success in managing client relationships and meeting account growth or retention goals.

● Knowledge of project management tools and client success strategies. Additional Requirements

● Travel: Travel would be required for client meetings and events. 

● Adaptable & Self-Driven: A proactive attitude and the ability to adapt in a fast-paced, dynamic environment.

ORGANIZATION

Launched in 2014, Oxit has continually focused on true innovation in IoT services through the creation
of solutions and products for an adaptive global business marketplace. Our diverse list of clienteles,
ranging across a multitude of industries, has grown to recognize and trust Oxit in partnering in all
aspects of Smart Technology capabilities from designing to prototyping, development and carefully
launching their ideas

ROLE

Proficient in connected objects, an IoT embedded engineer develops innovative solutions that help
users to receive, control and manage information.
Conceptualizing, designing, developing, & managing IoT end devices, middleware, interfaces, and
connectivity

RESPONSIBILITIES

PRIMARY RESPONSIBILITIES
● Analyze, discuss and understand user/business requirements
● Translate business requirements to optimizer solutions, system & firmware specifications
● Design & Implement firmware/software as per specifications and conduct unit tests
● Managing & building end devices and middleware (Gateway development)
● Connectivity solutions, protocol implementation, stack development (ex: Lora)
● Perform integration, acceptance tests, troubleshooting, and debugging
● Work in collaboration with other team members, leadership, and other departments towards
solution implementation and delivery
● Adhere to organization/project process standards and guidelines
● Handling internal (team, departments, and leadership) and external (customers & partners)
interactions
● Collaborate with and support Hardware team towards HW design & development
● Collaborate with and support Software team towards backend development, API definition &
interfacing, Mobile, Cloud, & Web application definition

SECONDARY RESPONSIBILITIES
● Researching, creating, and testing IoT solutions
● Designing platform solutions that are cloud-compatible and work with IoT applications
● Providing solutions to issues related to the connection of networks and platforms
● Contribute to improving quality, accelerating development and deployment - process improvement
and tools improvement
● Showcase ability to play different Agile roles and manage small teams
● Supporting management with client interactions and at times leading it

SKILLS

PRIMARY SKILLS
● Hands-on programming experience in C/C++/Python in Embedded/IoT environment
● Good working knowledge of Linux internals & application development
● Good working experience of RTOS & bare metal programming
● Hands-on experience in device driver development
● Hands-on experience with protocol implementation (wired & wireless)
● Experience in executing projects in an Agile/Waterfall model
● Exposure to Gateways, web/cloud computing technologies, APIs, sockets, & related tools
● Exposure to JavaScript, Node.js, and typescript is an added advantage
● Proficient in C, C++, and Python programming, Java script added advantage
● Good understanding of Linux internals, Linux System programming, and application development
on Linux
● Hands-on experience with Container technologies (LXD, Docker and/or Kubernetes)
● Working knowledge and experience implementing FUOTA, Device management
● Working knowledge of Security - Encryption, Decryption, Flash management
● Working knowledge of Web architecture, Interfacing (APIs, MQTT, etc.)
● Hands on experience with Yocto, Ubuntu Core
● Experience with R Pi or similar platforms
● Working Knowledge and experience with LoRaWan on both Gateway and Devices

● Prior experience working on IoT Gateways

SECONDARY SKILLS
● Firm understanding of IoT architecture and principles
● Knowledge of device and data security
● AWS or related cloud architecture, tools & setup, API development
● LoRa stack experience, Network gateway functionality, networking: TCP/IP, DNS, DHCP, HTTP
● ESP32 architecture, Free-RTOS experience
● Work and collaborate well with others
● Strong communication skills
● Strong analytical and problem-solving skills

WORK ENVIRONMENT
● Minimum 3 years of prior experience
with embedded, firmware, & IoT
● Available full time (40 hours a week)
● Remote working infrastructures
● Flexible remote work (work from
anywhere)
● Certain overlap with EST business hours
● Full time (Mon-Fri, 8 hrs/day)
● Agile way of working & mindset
● Team work, frequent interaction &
collaboration with team & leadership
● Collaborations & meetings through
video conferencing
● Friendly & collaborative environment

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full stack developers are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.

Full stack developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

• Degree in computer science.
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
• Proficiency with server-side languages such as Python, Ruby, Java, PHP, and .Net.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.
•