Business Development Executive

Roles and Responsibilities:

• Provide a full range of customer service and technical support for products in a prompt, efficient, and professional manner.

• Install software programs and troubleshoot operating systems, software, hardware, email, modem, and home networking issues.

• Understand customer needs and recommend appropriate, effective solutions.

• Diagnose PC hardware, software, OS, internet/IP, cable modem, and cabling issues across Windows and Macintosh platforms.

• Maintain accurate problem-call tracking using the helpdesk ticketing system.

• Troubleshoot and escalate advanced technical issues to higher-level support teams when necessary.

• Prepare and process work orders for maintenance requests, determine if field visits are required, and ensure appropriate follow-up procedures are completed.

• Follow up on all daily shipments to ensure on-time dispatch.

• Accept, verify, and process paperwork for incoming customer returns as per standard procedures.

• Receive incoming shipments and coordinate filing of receipts, freight bills, and invoices with the accounting department.

• Adhere to standard packaging procedures, including weight, dimensions, pallet requirements, and carrier regulations.

• Make recommendations for packaging improvements to meet carrier and compliance guidelines.

• Perform accurate data entry, maintain up-to-date system information, and ensure documentation integrity.

• Stay updated on new technologies, products, tools, and support methodologies.

• Review reasons for customer returns/complaints and implement corrective actions.

• Ensure regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as required.

• Consistently achieve or exceed defined performance expectations (KPI/MPS).

• Perform other duties and responsibilities as assigned. Qualifications and Education Requirements

• Tertiary qualification in Electrical/Electronic Engineering preferred.

• Training in handling customer calls is an advantage.

• Call center experience is desirable.

• Experience in product design, development, or product management is an added advantage.

Preferred Skills:

• Deliver best-in-class technical support with a focus on customer satisfaction, consumer trends, and continuous improvement.

• Respond to technical queries from customers and identify root causes with appropriate corrective actions.

• Process warranty, RMA, and spare-parts orders efficiently and accurately.

• Manage warranty service jobs, including scheduling labour and dispatching materials.

• Build and maintain strong relationships with service agents; authorize service invoices and resolve disputes.

• Liaise closely with internal departments on technical policies, processes, and product training.

• Assist in planning and organizing technical training requirements for customer service teams.

• Ensure all incoming technical calls and emails are handled promptly and professionally.

• Provide technical literature, product information, and documentation to customers as needed.

Position Overview

We are seeking an experienced Solutions Architect to lead the technical design and implementation strategy for our finance automation platform. This role sits at the intersection of business requirements, technical architecture, and implementation excellence. You will be responsible for translating complex Statement of Work (SOW) requirements into comprehensive technical designs while mentoring implementation engineers and driving platform evolution.

Key Responsibilities

Solution Design & Architecture

1. Translate SOW requirements into detailed C4 architecture models and Business Process Canvas documentation

2. Design end-to-end solutions for complex finance automation workflows including reconciliations, book closure, and financial reporting

3. Create comprehensive technical specifications for custom development initiatives

4. Establish architectural standards and best practices for finance domain solutions

Technical Leadership & Mentorship

1. Mentor Implementation Engineers on solution design, technical approaches, and best practices

2. Lead technical reviews and ensure solution quality across all implementations

3. Provide guidance on complex technical challenges and architectural decisions

4. Foster knowledge sharing and technical excellence within the solutions team

Platform Strategy & Development

1. Make strategic decisions on when to push feature development to the Platform Team vs. custom implementation

2. Interface with Implementation Support team to assess platform gaps and enhancement opportunities

3. Collaborate with Program Managers to track and prioritize new platform feature development

4. Contribute to product roadmap discussions based on client requirements and market trends

Client Engagement & Delivery

1. Lead technical discussions with enterprise clients during pre-sales and implementation phases

2. Design scalable solutions that align with client's existing technology stack and future roadmap

3. Ensure solutions comply with financial regulations (Ind AS/IFRS/GAAP) and industry standards

4. Drive technical aspects of complex implementations from design through go-live

Required Qualifications

Technical Expertise

● 8+ years of experience in solution architecture, preferably in fintech or enterprise software

● Strong expertise in system integration, API design, and microservices architecture

● Proficiency in C4 modeling and architectural documentation standards

● Experience with Business Process Management (BPM) and workflow design

● Advanced knowledge of data architecture, ETL pipelines, and real-time data processing

● Strong programming skills in Python, Java, or similar languages

● Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies.

Financial Domain Knowledge

● Deep understanding of finance and accounting principles (Ind AS/IFRS/GAAP)

● Experience with financial systems integration (ERP, GL, AP/AR systems)

● Knowledge of financial reconciliation processes and automation strategies

● Understanding of regulatory compliance requirements in financial services

Leadership & Communication

● Proven experience mentoring technical teams and driving technical excellence

● Strong stakeholder management skills with ability to communicate with C-level executives

● Experience working in agile environments with cross-functional teams

● Excellent technical documentation and presentation skills

Preferred Qualifications

● Master's degree in Computer Science, Engineering, or related technical field

● Experience with finance automation platforms (Blackline, Trintech, Anaplan, etc.)

● Certification in enterprise architecture frameworks (TOGAF, Zachman)

● Experience with data visualization tools (Power BI, Tableau, Looker)

● Background in SaaS platform development and multi-tenant architectures

● Experience with DevOps practices and CI/CD pipeline design

● Knowledge of machine learning applications in finance automation.

Skills & Competencies

Technical Skills

● Solution architecture and system design

● C4 modeling and architectural documentation

● API design and integration patterns

● Cloud-native architecture and microservices

● Data architecture and pipeline design

● Programming and scripting languages

Financial & Business Skills

● Financial process automation

● Business process modeling and optimization

● Regulatory compliance and risk management

● Enterprise software implementation

● Change management and digital transformation

Leadership Skills

● Technical mentorship and team development

● Strategic thinking and decision making

● Cross-functional collaboration

● Client relationship management

● Project and program management

Soft Skills

● Critical thinking and problem-solving

● Cross-functional collaboration

● Task and project management

● Stakeholder management

● Team leadership

● Technical documentation

● Communication with technical and non-technical stakeholders

Mandatory Criteria:  

● Looking for candidates who are Solution Architects in Finance from Product Companies.

● The candidate should have worked in Fintech for at least 4–5 years.

● Candidate should have Strong Technical and Architecture skills with Finance Exposure.

● Candidate should be from Product companies.

● Candidate should have 8+ years’ experience in solution architecture, preferably in fintech or enterprise software.

● Candidate should have Proficiency in Python, Java (or similar languages) and hands-on with cloud platforms (AWS/Azure/GCP) & containerization (Docker/Kubernetes).

● Candidate should have Deep knowledge of finance & accounting principles (Ind AS/IFRS/GAAP) and financial system integrations (ERP, GL, AP/AR).

● Candidate should have Expertise in system integration, API design, microservices, and C4 modeling.

● Candidate should have Experience in financial reconciliations, automation strategies, and regulatory compliance.

● Candidate should be Strong in problem-solving, cross-functional collaboration, project management, documentation, and communication.

● Candidate should have Proven experience in mentoring technical teams and driving excellence.

Job Title: Sales Associate

Location: Andheri East

Department: Sales Development

Reports to: VP Sales

Job Summary:

As a Sales Associate, you will be the first point of contact for prospective

clients and play a key role in growing the customer base. You will be responsible for

managing inbound leads, conducting centre tours, closing sales for smaller inventories, and

building relationships with online aggregators and clients. This role demands a customerfocused

mindset, effective communication skills, and a passion for flexible workspace

solutions.

Key Responsibilities:

1. Tours & Product Demonstration

 Conduct centre tours and effectively communicate the value proposition of Quest

Coworks to prospective clients.

 Demonstrate the benefits of various workspace options, highlighting amenities and

services.

2. Inbound Lead Management

 Handle online and telephonic inquiries in a timely and professional manner.

 Convert inquiries into centre visits and ensure consistent follow-up.

3. Sales & Revenue Generation

 Drive sales of Flexi Desks, Dedicated Desks, and Private Cabins (up to 20 seats).

 Participate in training programs to gradually handle larger inventory deals.

 Actively promote alternate seat revenue products like Meeting Rooms, Virtual

Offices, Day Passes, and Training Rooms.

4. Sales MIS & Reporting

 Maintain accurate and up-to-date records of all leads, proposals, and conversions in

the Sales MIS.

 Ensure timely submission of proposals and reports.

5. Aggregator & Broker Management

 Map and manage relationships with coworking aggregators and brokers such as

Qdesq, MyHQ, Cofynd, etc.

 Drive lead generation through these platforms and explore new partnerships.

6. Client Relations & Retention

 Liaise with the operations team to ensure quick resolution of client issues within

defined TATs.

 Maintain high client satisfaction through excellent post-sales support and relationship

management.

Job Title: DevOps Engineer

Location: Bangalore, Karnataka

Job Type: Full-time

Experience: 3-5 years

Notice Period: Immediate or within 15 days

About Us:

Wissen Technology is a dynamic and forward-thinking organization that thrives on innovation and excellence. We are looking for a talented DevOps Engineer passionate about Linux, networking, and cloud technologies to join our team. If you enjoy solving complex problems, automating everything, and working in a fast-paced environment, we want to hear from you!

Key Responsibilities:

• Linux Mastery: Utilize your solid understanding of Linux systems to manage, monitor, and maintain our infrastructure. Your expertise in Linux is crucial for ensuring system stability and performance. You are good at Linux troubleshooting of virtual machine resources like CPU and memory.

• Networking Proficiency: Leverage your networking knowledge to design, deploy, and troubleshoot network infrastructure, ensuring secure and efficient communication between systems and services.

• Cloud Management: Working knowledge of cloud technologies (Azure, AWS, GCP) and Kubernetes to deploy, manage, and scale our services. Your role will involve ensuring our cloud infrastructure is reliable, cost-effective, and scalable.

• Automation and Scripting: Ability to automate smaller repetitive tasks either in Unix shell script or Python. Develop and maintain CI/CD pipelines using tools like Jenkins and Argo to automate deployments and improve our software delivery process. Automate repetitive tasks to streamline operations and improve efficiency.

• Collaboration: Work closely with development teams to ensure smooth integration of new software and services. Provide guidance on best practices for system architecture and deployment.

Qualifications:

• Mandatory: Strong understanding of Linux and Unix systems.
• Networking: Solid knowledge of networking concepts, including DNS, TCP/IP, VPN, firewalls, and load balancing.
• Cloud: Experience with at least one major cloud platform (AWS, Azure, GCP) and Kubernetes.
• Strong scripting skills (Bash, Python, etc.) are highly desirable.
• Familiarity with containerization technologies like Docker and Kubernetes is a bonus.
• Experience with automation tools like Ansible, Puppet, or Chef is a plus.
• Excellent problem-solving skills and the ability to work in a fast-paced environment.

Why Join Us:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Work with cutting-edge technologies and a talented team.

• frames and using Agile methodology.
• Basic Azure server administration - Provide technical help during testing, development, and production.
• Discover, evaluate, and implement new technologies to maximize development efficiency - Design and implement complex, optimized algorithms with minimum time and space complexities

Requirements.

• Experience in .Net web development - Experience with C#, Angular Js, Angular2, SQL.

• Sound understanding of MVC design Pattern 

• Strong knowledge/understanding of OOPS concepts

• Experience with tools like Visual Studio, SQL Server, Git

• Good analytical and logical skills.

• Good written and verbal communication skills

• Passion for new technologies and innovations.

• Ability to grasp new concepts quickly.

• Takes initiative to uncover/develop solutions to potential problems

•  Ability to take on new projects and easily transition between tasks

• Team player who is receptive to coaching and adaptive to change

• Desire to excel and grow each day

• Strong knowledge of Web APIs, Typescript, ES6, ngrx

Nice to Have 

• Experience with of LESS, SASS, GULP and GRUNT. 

• Knowledge of VueJS

• .Net Framework and/or .Net Core
• Angular 2+, preferable Angular 10
• Experience with tools like Visual Studio, SQL Server, Git
• Material framework
• SASS
• Good technical aptitude
• Restful APIs
• Data structures and Algorithms
• Azure experience including Azure functions etc.
• Azure Devops

Technical:

• Expertise in WordPress customization, development and knowledge of plugins and API integration Should be well versed in WordPress.
• Must have knowledge to create their own theme and able to do customization in existing/premium theme.
• Must have experience of plugin customization and also aware about a new plugin development.
• Must have the Knowledge of existing WordPress’s functions, hooks, plugins.
• Experience in WordPress is mandatory, other Open Sources/frameworks experience would be considered as an added advantage.
• WordPress integration directly from PSD/AI/Sketch would be considered as an added advantage.
• Must have knowledge of basic php and MYSQL concepts.

Non-Technical:

• Interpersonal skills
• Good communication
• Decision making
• Good Team player
• Good Listener

Roles & Responsibilities:

• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping to formulate an effective, responsive design and turning it into a working theme and plugin.

𝐖𝐡𝐚𝐭 𝐜𝐚𝐧 𝐲𝐨𝐮 𝐞𝐱𝐩𝐞𝐜𝐭?

You will be part of the founding team at LDU and will be responsible for the end-to-end technology of the company including:

- Formulate long-term technology & product strategy along with implementation roadmap, while envisioning the tech-stack required to scale the business 100X

- Architecting and engineering solutions across the entire technology stack including front-end, back-end, infrastructure, architecture, server-side engineering, UI, etc. in line with the company's strategy.

- Plan and collaborate with the other teams including marketing/ growth, customer success/ sales, design, operations, etc. to implement new product features, growth hacks/ initiatives identified through user interviews/ insights, etc in a timely manner.

- Build processes/mechanisms to track the KPIs across product/ technology and ensure religious execution of the targets

- Build and lead the technology team including the engineering team, product team, Quality Assurance, etc.

- Awesome work-culture (flexible work timings; no need to wear formals; awesome snacks to name a few)

𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝐰𝐞 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫?

We are looking to onboard a Senior Software Engineer, who has a founder's mindset including the following traits:

- Experience of full stack development across web & mobile based technologies and should have scaled a business 

- Ability to build scalable products/ platforms, fully redundant fault-tolerant infrastructure while working on modern technologies.

- Stronghold in both front-end & back-end development/ algorithms with experience of building agile, highly scalable, data-driven platforms from scratch

- Ability to be hands-on with coding across big data, mobile apps, AI & ML, analytics, DevOps, business intelligent solutions, etc. apart from strategically guiding/ mentoring the team

- Ability to manage end-to-end delivery of large-scale initiatives from concept, scope, planning, estimation, project management, and deployment.

- Stronghold in executing stuff on the ground and hustle around to “Get things done”

- Ability to think and see the big picture while focusing on short term goals and deliverables

- Leadership qualities to hire and build a kick-ass technology/ product team going forward

- Experience as a founder/ being part of founding team is huge plus but not mandatory

- Experience in the Fashion/ Apparel industry is a plus but not mandatory

𝐀𝐛𝐨𝐮𝐭 𝐋𝐃𝐔:

- LDU is has been selected as one of the top 17 startups (amongst 1200+ startups in South-East Asia) by Lightspeed Venture Partners, one of the top VCs in the world. We are building India’s version of Stitch Fix – Personalized clothing (your size, your style) at Scale. We personalize the user experience by building a Designer layer for the user through technology. Also, we leverage technology to aggregate the highly unorganized and broken supply side of tailor-units/ boutiques/ small manufacturers etc.

- LDU is a pre-series A start-up and has closed two rounds of funding. We are backed by India's top VC and angels.

𝐅𝐀𝐐

- Full time role.

- Location: Gurgaon

- CTC : INR 24 Lacs (with hansome Esops/ Equity)

- Experience: Preferably 2-5 years