Business Analyst (Banking Domain|SQL|Excel)

• Handle incoming customer calls professionally and efficiently.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Update customer information in the database during and after each call.
• Collaborate with other team members to address customer needs effectively.
• Meet or exceed individual and team performance targets.
• Follow communication scripts and guidelines to ensure consistency.
• Stay updated on product knowledge and industry trends.
• Escalate complex issues to the appropriate department or supervisor.
• Proven experience in a customer service or voice process role.
• Excellent verbal communication skills in English+ Hindi.
• Strong active listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills.

▪ Acting as relationship manager for the Paid customers of NoBroker.

▪ Building sustainable relationships and trust with customer accounts through open and interactive

communication.

▪ Identifying and assessing customers’ needs.

▪ Servicing customer in finding the right tenant /house as per the requirement of customer.

▪ Dialing outbound and attending inbound calls from customers and leads.

▪ Using internal tools and methods to provide best possible service to the customer.

▪ Negotiating with leads on behalf of customers.

▪ Keeping customers up-to date on the progress of his account.

▪ Following communication procedures, guidelines, and policies.

▪ Going the extra mile to provide excellent customer service.

What you need to have:

As technical lead, you will be responsible for complete product development including 

1. Identification of technology
2. Shaping engineering practices
3. Hiring engineering team
4. Shaping up the product

• Proficient in .NET technology preferred (C#) & MS SQL WWF/WCF/WPF.
• Proficiency in.NET Framework & NET Technology preferred (C#) is necessary.
• Knowledge and working experience in MS SQL2008,2012,2014
• Good understanding of object-oriented programming (OOPs).
• Expertise in designing and working with MVC architecture is necessary.
• JQuery, AJAX, Bootstrap, Web API
• Knowledge of security implications of web applications and have experience designing secure
  web applications.
• Ability to document all development related activities.
• Provide support for all Technical requirements to include problem identification, reporting, analysis and resolution.
• To work independently on Entire Architecture Design.
• Priority will be given having Experience in third Party Integration.
• Proficient understanding of code versioning tools such as Git / Mercurial / SVN
• Azure certification(s) of any kind.
  
  

DESIRED PROFILE

• She/he should be enthusiastic in the job role and a good team player.
• Self-motivated with a passion to code and willing to meet aggressive timelines.
• Strong Logical ability thinking skills to meet Client Requirements in specified time.

• 10+ years developing and designing software products, and demonstrated experience with full software development lifecycle, ideally in a regulated industry
• Strong computer science fundamentals in OOAD, design patterns, data structures, and algorithms
• Fluency in a high-level object oriented programming language (e.g. Java, C#, Golang, C++)
• Strong understanding of professional software engineering best practices for the full SLDC including coding standards, code reviews, source control, build processes, testing, and operations.
• Experience designing and developing scalable, highly available distributed systems / services
• Expertise with services and microservices solution design and delivery covering API design, containerization, and application integration / messaging.
• Expertise with design and delivery of cloud native solutions on any of the major cloud platforms (AWS, Azure, GCP).
• Expertise with algorithm development in one or more of the following areas: numerical & statistical analysis, signal processing, image processing, regression, and machine learning.
• Practical experience with SCRUM, SaFe or other applicable agile framework in regulated environments.
• Experience in design, engineering, and testing of software contained in medical devices developed under the FDAs regulations for 510(k) or PMA products is preferred. 
• Superior communications skills (oral & written)
• Outstanding interpersonal skills, and effective collaboration

Primary Job Function:

• Works in a lead role in one or more aspects of the overall software development process (such as software design, code development) under a disciplined product development process that meets FDA requirements.
• Works independently on identifying new technologies and creating systems designs for implementation into new product development and process improvements.
• Exercises independent judgment in identifying, recommending and implementing significant and/or complex new tools/process improvements to meet company objectives in areas of new product development, product testing, process improvement and compliance with regulatory requirements.
• Readily adjusts priorities and works within team environment for timely completion of common objectives for multiple projects.
• Resolve significant and/or complex technical issues to meet company objectives.

Main Responsibilities:

• Technical leadership in cloud services / systems software development (such as software design, code development, design review, code review, and testing) including project scheduling activities.
• Reliably deliver high quality software within schedule constraints.
• Provides technical ownership of software products.
• Actively participates in product development teams for the development of new products and services.
• Interacts with QA engineers to ensure that software products are robust and of very high quality.
• Research technical issues and propose technical approaches that achieve product and quality requirements.
• Participate in the full life cycle of development, from specification and design through implementation, testing, and support.
• Work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
• Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

Minimum Education:

• Bachelors in Computer Science, Software Engineering, or related engineering or scientific field.

Minimum Experience:

• 10 years relevant experience and a Bachelors degree or 5 yrs with MS degree. Will receive additional 2 years experience credit for PhD.
• Good knowledge of software engineering principles.
• Excellent written and verbal communication skills are essential..
• Excellent troubleshooting skills are a must. Strong debugging techniques and experience on using debugger is required and/or use of testing tools to ensure high level of quality of software product.
• Strong working knowledge of the principles of quality software engineering as described by software lifecycle development processes that are consistent with ISO, IEEE, or other FDA recognized standards.
• Experience w/ distributed computing / services (preferably cloud native) software design and development is highly preferable. 

PRAXINFO Hiring DevOps Engineer.

Position : DevOps Engineer

Job Location : C.G.Road, Ahmedabad

EXP : 1-3 Years

Salary : 40K - 50K

Required skills:

⦿ Good understanding of cloud infrastructure (AWS, GCP etc)

⦿ Hands on with Docker, Kubernetes or ECS

⦿ Ideally strong Linux background (RHCSA , RHCE)

⦿ Good understanding of monitoring systems (Nagios etc), Logging solutions (Elastisearch etc)

⦿ Microservice architectures

⦿ Experience with distributed systems and highly scalable systems

⦿ Demonstrated history in automating operations processes via services and tools ( Puppet, Ansible etc)

⦿ Systematic problem-solving approach coupled with a strong sense of ownership and drive.

If anyone is interested than share your resume at hiring at praxinfo dot com!

#linux #devops #engineer #kubernetes #docker #containerization #python #shellscripting #git #jenkins #maven #ant #aws #RHCE #puppet #ansible