Business Analyst (Banking Domain|SQL|Excel)

Job Title: State Sales Head

Experience Required: Minimum 7+ years of experience in franchise sales profile, preferably in FMCG, Cement, Paint, Insurance and all Retail, or Franchise Business.

Job Type: Full Time & Hybrid (Office Field Work)

Job locations : Karnataka / Hyderabad / Raipur / Nagpur / Navi Mumbai / Orissa

Role Overview:

The State Sales Head will be responsible for driving state-level sales growth through effective management of Area Sales Managers. The primary responsibility will be to appoint, guide, and monitor

Area Sales Managers to ensure smooth execution of business objectives. The role involves recruiting and expanding Management Role Franchises as well as Shop Franchises under Genericart.

The State Sales Head will act as a key driver to achieve revenue targets, maintain strong franchise relations, and ensure consistent growth in line with company goals.

Key Responsibilities:

• Appoint, train, and supervise Area Sales Managers to deliver on state-level sales and business objectives.

• Drive recruitment of Management Role Franchises and Shop Franchises in alignment with

Genericarts expansion strategy.

• Ensure achievement of state-wise revenue targets through effective planning, execution, and monitoring.

• Develop and maintain healthy business relations with all Management Role Franchises to maximize revenue generation.

• Create strategies for continuous franchise growth, support, and business development.

• Track performance of Area Sales Managers and franchises through KRA (Key Result Areas) and

KPI (Key Performance Indicators).

• Provide regular reporting and market feedback to senior management.

• Resolve franchise-related issues proactively to maintain smooth operations.

• Ensure compliance with company policies, standards, and ethical practices.

Key Performance Indicators (KPIs):

• Achievement of monthly, quarterly, and annual revenue targets.

• Number of new Management Role Franchises and Shop Franchises appointed.

• Performance and productivity of Area Sales Managers.

• Franchise satisfaction and retention rate.

• Growth in state-wide business penetration and brand presence.

Required Qualification & Skills:

• Bachelors/Masters degree in Business Administration, Marketing, or related field.

• Minimum 7-10 years of sales leadership experience, preferably in FMCG, Cement, Paint and all Retail, or Franchise Business.

• Strong team management and leadership skills.

• Proven track record in meeting and exceeding sales targets.

• Excellent communication, negotiation, and relationship management skills.

• Entrepreneurial mindset with problem-solving ability.

• Willingness to travel extensively within the state.

Job Title: IAM & AI Engineer (Identity & Access Management + AI Automation)

Experience: 5–8 Years

Location: Bengaluru (Onsite/Hybrid)

Employment Type: Full-Time / Contract

About the Role

We are seeking a highly skilled IAM & AI Engineer with hands-on experience in Identity & Access Management (IAM), AI/ML technologies, LLMs, Copilot solutions, Agentic AI, and workflow automation. The ideal candidate should have experience designing secure AI-driven solutions while ensuring compliance, governance, and seamless integration with enterprise systems.

Mandatory Skills

• Identity & Access Management (IAM)
• AI/ML, Large Language Models (LLMs)
• Microsoft Copilot / GitHub Copilot / AI Copilot Solutions
• Agentic AI Frameworks (LangGraph, LangChain, CrewAI, AutoGen, Semantic Kernel, or equivalent)
• Workflow Automation using APIs, Scripts, Connectors
• REST APIs & Webhooks
• Python or PowerShell Scripting
• Privileged Access Management (PAM)
• ServiceNow (ITSM)
• AI Security, Compliance & Data Governance
• Experience building AI-powered products or enterprise AI solutions

Key Responsibilities

• Design, implement, and manage enterprise Identity & Access Management (IAM) solutions.
• Develop AI-powered assistants, Copilots, and Agentic AI workflows for enterprise automation.
• Build secure integrations using REST APIs, webhooks, connectors, and scripting.
• Automate IT and business processes using AI, APIs, and workflow orchestration tools.
• Implement and manage Privileged Access Management (PAM) solutions.
• Integrate IAM workflows with ServiceNow for identity lifecycle management.
• Develop AI-enabled automation for user provisioning, access reviews, and approval workflows.
• Ensure AI applications comply with enterprise security, privacy, and governance standards.
• Implement AI security controls, prompt security, data protection, and model governance.
• Collaborate with security, infrastructure, cloud, and application teams to deliver scalable AI solutions.
• Monitor, troubleshoot, and optimize AI and IAM platforms.
• Create technical documentation, deployment guides, and best practices.

Required Experience

• 5–8 years of experience in Identity & Access Management (IAM).
• Hands-on experience with Azure AD (Microsoft Entra ID), Okta, SailPoint, Ping Identity, ForgeRock, CyberArk, or similar IAM/PAM platforms.
• Experience building AI applications using OpenAI, Azure OpenAI, Anthropic, Gemini, or similar LLM platforms.
• Practical experience with LangChain, LangGraph, CrewAI, AutoGen, Semantic Kernel, or equivalent Agentic AI frameworks.
• Strong knowledge of REST APIs, authentication protocols (OAuth 2.0, OpenID Connect, SAML, JWT), and workflow automation.
• Experience integrating AI solutions with enterprise systems such as ServiceNow, Microsoft 365, Azure, AWS, or GCP.
• Experience implementing AI governance, compliance, responsible AI practices, and secure AI deployment.
• Strong understanding of cloud security, Zero Trust, RBAC, ABAC, and least-privilege access models.

Preferred Skills

• Microsoft Azure AI / Azure OpenAI Services
• Microsoft Power Platform (Power Automate)
• AWS or Azure Cloud Security
• Kubernetes & Docker
• CI/CD Pipelines
• RAG (Retrieval-Augmented Generation)
• Vector Databases (Pinecone, Chroma, FAISS, Azure AI Search)
• Prompt Engineering and AI Evaluation
• DevSecOps practices

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Relevant certifications are a plus:
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Azure AI Engineer Associate
• Okta Certified Professional
• SailPoint IdentityIQ
• CyberArk Defender/Sentry
• SC-300, AZ-104, AI-102

• Building instranal dashboards to measure execution success of programs
• Identifying and build automated solutions for manual processes using data insights
• Supervising efficient working of all phases of product development.
• Administering the lifecycle of products from conceptualization to implementation, analyzing all business requirements and translating it into production
• Working closely with design, operations, engineering and testing teams in an agile environment to launch products with new features. 
• Determine the product requirements through user engagement, translate requirements to detailed, crisp business requirements and user stories that can be used to create product specifications and architecture. 
• To drive strategic projects aimed at improving the adoption of products/ services or their individual features 
• Driving operational efficiency by continually refining operational processes and influencing Product/engineering teams to enable automation and scale
• Providing directions to the team on technical, deployment procedures, operational process & communication areas.
• Analyzing reports and following up process and results, and monitoring meetings to identify and suggest product improvements and trends
• Managing different teams and complex business processes and working across internal and external stakeholders
• Suggest product enhancements to improve user experience
• Perform quality assurance controls on products
• Prioritize the implementation of new features and set specific timelines
• Create support and training documents for internal and external users

CRM Functional Consultant

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

As a CRM Business Analysis Consultant, you are responsible for identifying, developing, and deploying end-user solutions in Customer Relationship Management (CRM) system. Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.

Responsibilities:

Translate business requirements into CRM business solutions

Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope

Contribute to requirements management, including approval, communication, traceability, and re-use

Contribute to transfer of functional requirements to development and test team members- Leverage CRM workflow technology to automate business processes

Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements

Stay informed on updates and new releases in CRM technologies

Educates end users on CRM functionality, as needed

Skills:

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.  You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges.

Requirements:

At least 3 years of relevant work experience including CRM

Strong knowledge of CRM Systems and business solution implementation

Demonstrable experience in Business Process Reengineering (BRP)

Strong knowledge of CRM issue diagnosing and troubleshooting

Working with Microsoft Dynamics 365 Customer Engagement as a Functional Consultant

Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries

Experience consulting with external clients on complex projects

Experience working with global teams on CRM technology implementation and maintenance projects

Experience working with offshore teams to facilitate project work

Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

Job Description :

- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.

- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.

- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.

Responsibilities :

- Take proactive ownership of regional implementation health.

- Create scalable processes and definitive scope around implementation services

- Implement systematic processes for tracking and reporting on the implementation status

- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output

- Direct the activities of the implementation team to meet client needs and create successful partnerships

- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards

- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.

- Own execution of the roll-out within the allotted implementation timeframe

- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase

- Provide support to Account Executives & Sales Engineers during the Sales cycle

- Ability to speak knowledgeably on all technical integration options available within an implementation

- Facilitate hand-off from Sales to Implementation

- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed

- Monitor the progress of each account at a deeper level

- Ensure all metrics are accurate and up-to-date

- Advocate customer needs/issues cross-departmentally

- Understand and manage escalations efficiently and appropriately

- First point of contact for all inquiries on project status from executive leadership

- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed

- Partner with global teams on solutions, process enforcement, and overall regional health

Qualifications :

- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company

- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports

- Bachelor's degree;

- Previous experience as a Manager, Implementation for enterprise software

- Proven track record of successful implementation with enterprise clients

- Highly developed project management skills

- Ability to influence and guide clients through complex implementations

- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team

- Demonstrated presentation and client-facing skills

- Superior presentation skills; experience with presenting to C-level Executives

- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners

- Analytical skills to determine root causes and develop solutions

- Understanding of sales, marketing, client relations roles, and their interdependence

- Demonstrated ability to adapt to a fast-paced and changing the technical environment

- Self-starter seeks out challenges

- Flexible