Business Development Associate

Role Description

This is a full-time remote role for a SFMC Developer at Cloudsheer. The SFMC Developer will be responsible for implementing projects, optimizing performance, and ensuring reliability in digital solutions. Day-to-day tasks include coding, testing, and maintaining Salesforce Marketing Cloud platforms.

Qualifications

• Proficiency in Salesforce Marketing Cloud (SFMC) development
• Experience in coding, testing, and maintaining SFMC platforms
• Knowledge of SQL, AMP script, and HTML for SFMC implementation
• Understanding of digital marketing strategies and automation
• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Ability to work independently and in a remote team environment
• Bachelor's degree in Computer Science, Information Technology, or related field

Organisation: An Insurtech platform. It is an InsureTech player revolutionizing embedded insurance with its API based technology solutions.We embed relevant insurance offerings in the value chain of various industries ranging from e-commerce, retail, OTAs, NBFCs, MFIs, healthcare, and so on. Thriving on the B2B2C business model, we connect with insurance companies and facilitate bespoke insurance products for varied businesses.

We are a 11-year old organization, with key investors as Tiger Global, Blume Ventures, Creaegis, ICICI Ventures and Bessemer Ventures.

Today, we are present across the country. We are on a fast growth trajectory and hiring across roles and geographies.

Role Review

We are looking for ambitious and energetic Business Development Leaders for creating new B2B partnerships and alliances for our Insurtech-as-a-Service (IaaS) product suite. The goal for the individual is to hunt new businesses, develop strategic alliances, drive revenue sources and own end-to-end P&L of these accounts for our business expansion across the country.

The ideal candidate would have a proven track record as a business leader and well networked with CXOs, Directors, decision makers and influencers in BFSI and digital economy industries. S/He would be experienced in B2B/SaaS business models and have a thorough understanding of embedded finance use cases in these ecosystems esp. Insurance/Insurtech.

Roles and Responsibilities

● Executing our organization’s digital B2B sales plans by building and securing new partnerships and alliances with companies operating in the BFSI and digital economy industries domains esp Banking, NBFC, MFI

● Identifying, preparing, negotiating and driving deals to closure incl. documentation (Contracts/Agreements/MoUs etc.)

● Creating and managing business development pipeline and vetting B2B opportunities, deals and right partners.

● Launching business operations and expanding the company’s products and services in new markets/geographies across the partners’ ecosystem.

● Establishing sustainable financial growth of the portfolio through effective and efficient management of ongoing relationships.

● Proposals and solutioning for new and existing clients to maximize opportunity win rates.

● Working with internal and external stakeholders incl. Business, Product, Tech, Marketing

etc. teams on program launch, project management and associated initiatives.

● Chipping into the organizational thought leadership as a subject matter expert on

Insurance/Assurance/Insurtech trends in the BFSI and digital economy industries.

● Becoming an expert in the company’s products and services and where they sit in the larger

BFSI and digital economy ecosystems.

● Conducting Market Research, GTM and Competition Mapping studies.

Prerequisites

● Overall experience of 8 yrs with B2B Sales & BD experience of 3+ yrs.

● Experienced and accomplished in working closely with CXO/Executive/Management level

relationships for business development

● Good handle on P&L development, engagement planning, analytical problem solving and

client reviews.

● Excellent communication skills (both written and verbal), negotiation and interpersonal

skills.

● Willing to travel extensively to business development meetings, industry conferences etc.

across the country.

● Self-motivated, ambitious and open to working independently on organizational and

customer needs

● Understanding of SaaS/APIs/Tech based business models

● Graduate (Any); Post Graduate (Any)

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Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

• 2-5 years of work experience, preferably in a startup
• An engineering degree preferably, from a top-tier school (or equivalent experience)
• Hands-on experience in developing end-to-end applications using Node.Js, ReactJs,
• Knowledge of HTML/CSS, web standards, best practices
• Experience of working with databases - MySQL, MongoDB
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• An experience in writing clean, semantic code with cross-browser compatibility in mind
• Proficient understanding of code versioning tools, such as Git/SVN
• Excellent coding and debugging skills
• A passion and the ability to make beautiful, smooth, delightful web experiences
• A Will-Do attitude

• A team of aces, from top-tier schools and startups, to work with
• A fast-paced, data-driven, and fun work environment
• A huge appetite for new, disruptive, creative and implementable ideas
• An open work culture

• Competitive salary
• Great working environment, opportunity to work directly with the founders on very exciting real-life problems.
• Opportunity to grow really fast.
• Opportunity to hire a team & mentor them in the future.
• ESOPs

• Shortlist
• Intro call of 15min
• 1-2 Tech rounds
• HR round
• Offer rollout