Business Development Executive

About Us:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+

businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer

communication through IVR, call tracking, recording, and virtual numbers, making business

interactions more efficient and scalable.

About the Customer Success Team:

The Customer Success team at  MyOperator is dedicated to ensuring our customers achieve their desired outcomes while using our product/service. We build strong, lasting relationships, acting as trusted advisors and advocates for our customers.

Role Overview:

We are seeking a passionate and experienced Team Lead - Customer Success to lead and inspire a team of Customer Success professionals. In this role, you will be responsible for guiding the team to deliver exceptional value to our customers, driving customer retention, and fostering a customer-centric culture. You will play a key role in shaping our customer success strategy and ensuring its effective execution.

Responsibilities:

• Team Leadership and Development:
• Lead, mentor, and motivate a team of Customer Success Managers/Associates.
• Set team goals and KPIs aligned with the overall customer success strategy.
• Conduct regular performance reviews, providing constructive feedback and coaching for professional growth.
• Foster a collaborative and high-performing team environment.
• Identify training needs and facilitate professional development opportunities for team members.
• Customer Success Strategy and Execution:
• Contribute to the development and implementation of customer success strategies, playbooks, and processes.
• Ensure the team effectively onboards new customers, drives product adoption, and maximizes customer value.
• Monitor and analyze key customer success metrics (e.g., churn rate, customer satisfaction, adoption rates) to identify trends and areas for improvement.
• Act as an escalation point for complex customer issues, ensuring timely and effective resolution.
• Client Relationship Management:
• Manage relationships with key or strategic customer accounts as needed.
• Understand customer objectives and align them with our offerings.
• Conduct regular check-ins and business reviews with customers to ensure satisfaction and identify growth opportunities.
• Gather customer feedback and work cross-functionally with product and other teams to advocate for customer needs.
• Process Improvement:
• Identify opportunities to improve customer success processes and tools.
• Contribute to the development of best practices within the Customer Success team.
• Reporting and Analysis:
• Track and report on team and customer success metrics to leadership.
• Provide insights and recommendations based on data analysis.

Qualifications:

• 4+ years of experience in a customer-facing role, such as Customer Success, Account Management, or a related field.
• 2+ years of experience in a team lead or supervisory role, with a proven track record of leading and developing successful teams.
• Strong understanding of customer success principles and best practices.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to build and maintain strong relationships with customers.
• Strong problem-solving and analytical skills.
• Experience with CRM and customer success software (e.g., Salesforce, Gainsight, etc.).
• Ability to work independently and as part of a team.
• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).

Responsibilities:

• Onboarding and Training:
• Guide new customers through the onboarding process, ensuring a smooth and efficient implementation.
• Conduct training sessions and provide educational resources to help customers maximize the value of our products/services.
• Relationship Management:
• Build and maintain strong, long-term relationships with assigned customers.
• Serve as the primary point of contact for customer inquiries and concerns.
• Proactively engage with customers to understand their needs and challenges.
• Customer Advocacy:
• Act as the voice of the customer within the organization, providing feedback to product and development teams.
• Identify opportunities to improve the customer experience and advocate for customer-centric solutions.

We are looking for a web designer who will be responsible for creating great websites for our clients. Primary duties include conceptualizing and implementing creative ideas for client websites, as well as creating visual elements that are in line with our clients' branding.

Responsibilities-

1.      Conceptualizing ideas with clients.

2.      Establishing design guidelines, standards, and best practices.

3.      Maintaining the appearance of websites by enforcing content standards.

4.      Designing visual imagery for websites and ensuring that they are in line with branding for clients.

Requirements-

• Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools.
• Proficiency in front-end development web programming languages such as HTML and CSS, JQuery, and JavaScript.
• Good understanding of content management systems.
• Up-to-date experience with international web protocols, standards, and technologies.
• Creative and open to new ideas.
• Adaptable and willing to learn new techniques.
• Excellent communication skills.

Additional information-

Job type- Full time- in office

Minimum experience- 1 year 

Roles & Responsibilities:

• You will be coordinating our enterprise account-specific teams called squads, consisting of members from engineering, machine-learning, and conversation-design teams.
• There are five working groups in the organization, (i) Business (ii) Research (iii) Solutions (iv) Product, and (v) Operations, where you will be joining the Solutions, working group.
• You will be collaborating with the sales team to design an appropriate solution to the customer's problems and help them showcase the value of the product.
• You will be collaborating with the operations team to ensure we are not compromising on our quality standards.
• You will also be co-working with the product working group to help them improve the overall platform and to prioritize the high-impact initiatives in the roadmap.

Work you will be doing:

• You will be building bespoke voice bots for enterprise clients using internal tools.
• You're expected to help build the Solutions stack whose goal is to reduce the amount of effort put into building our voice bots. 
• You will be involved in analyzing client calls where you're expected to use either data pipelines or SQL to get insights into caller behavior.

• Professional experience of at least 1 year.
• Has experience with integrating or building HTTP APIs
• Has hands-on experience working with Python
• Good communicator

Optional Requirements:

• Has experience working in any of Django Rest Framework, Redis, Celery

Skit uses a microservices architecture where we employ both HTTP and GRPC to communicate between our services

Preferred Experience:

• 2-3 years of industry experience in software development.
• Experience working with medical data
• Experience and familiarity working in development teams and team-based development practices including scrum/agile, code review, etc.
• Knowledge and experience working with NoSQL databases such as MongoDB, CouchDB, Raven DB, etc.
• Knowledge of RDBMS concepts and experience with Microsoft SQL Server, MySQL, etc.
• Knowledge and experience working with Node.js and related frameworks such as Express.js.
• Knowledge and experience working with web application frameworks such as Angular, AngularJS, or React and related frameworks such as Ionic.
• Familiarity with FHIR APIs and experience working with REST APIs.
• Experience working on full-stack projects.
• Familiarity with CI/CD pipelines

• Desired skills:

  • Bachelor’s degree or equivalent combination of education and experience in Computer Science.
  • Ability to establish priorities, goals/objectives and timelines.
  • Possess strong planning and time management skills.
  • Demonstrated ability to delegate and oversee assignments to ensure successful and timely completion as well as to obtain the cooperation of others within and outside the unit. Works in a collaborative manner to achieve results.
  • Ability to effectively present technical topics to internal groups with potentially varied levels of technical sophistication. Strong communicator with excellent ability to work in a team environment.

Job Title: US/Senior Recruiter
Shift: 6:30pm IST - 3:30am IST
JOB DESCRIPTION:

• Should have 6+ months of experience into End to end IT, Non IT, Pharma, Healthcare/Pharma, Engineering Recruitment
• Candidates should have experience in Contract staffing(C2H) or fulltime Recruitment
• Sourcing candidates from job portals, social networking sites, references - Screening & short-listing suitable profiles against the requirement
• Interviewing candidates to check for their communication skills, technical skills as per clients" needs & their suitability
• Coordinating with the clients to get the requirements and following up with them for the feedback of the processed profiles
• Scheduling telephonic and F2F interviews for the short-listed candidates
• Salary negotiations and fixation of the selected candidates
• Preparing and maintaining various recruitment details & database

Perks and Benefits: 5 days Working, Medical Benefits, Rewards & recognition, 4% Recurring Incentives (best in the market), Attractive Rewards & Recognition, Eminent Base Salary, Cab Facility and Meal facility for onsite candidates

Candidate should have their own laptop/Desktop (6 GB ram) with Proper internet Connection.

About company:

US Tech Solutions was founded in 2000 and today we are counted among the largest yet the fastest growing staffing firm; all achieved organically.

We are a global organization offering talent solutions to 150+ customers including 20% of the Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. Headquartered in New Jersey, we operate with 40 global locations across the U.S., Canada, Europe, and India.

As a certified Minority Business Enterprise, we embrace diversity as a core component of our culture, our approach to business, and the opportunities we provide to our clients and our employees. We are proud to be rated as The Top Business in the U.S. by Diversity Business since 2011.

Working as your strategic talent partner, our team of expert and specialized individuals act as a catalyst for enhanced operational efficiency and increased productivity.

we have 3600 active employees, 40 global locations, 150+ reputed clients

Awards

• Staffing Industry Analyst – ‘Largest Staffing Firms’ in the U.S., 2017, 2016
• Staffing Industry Analyst – ‘Fastest growing staffing Firm’, 2017
• Staffing Industry Analyst ‘Largest Diversity Firm Award’
• KellyOCG Supplier Excellence Award 2016, 2015, 2013, 2012
• Deloitte ‘Technology Fast 500’, North America – 2015, 2014, 2013, 2012
• Diversity Business ‘Top U.S. Business’ (multiple awards)
• INC 500 ‘Fasting Growing Firm’ in North America (multiple awards)
• TAPFIN 100 – ‘Top Diversity Supplier’
• Randstad Sourceright Premier Partner – ‘Top 20 Supplier’ across all Randstad MSP Programs
• Volt Consulting Group ‘Supplier of the Year’ (multiple labor categories)
• Strategic Supplier Award for Allegis Global Solutions.

For more details you can login to http://www.ustechsolutions.com/" target="_blank">http://www.ustechsolutions.com/

Note:

U.S. Tech Solutions, Inc. is an Affirmative Action, Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.

• Very strong knowledge in Embedded C including
• Data structures
• Function pointers
• Bitwise operations
• Experience with Finite State Machine (FSM) software design
• Required experience in AVR microcontrollers and projects to demonstrate it
• Familiarity with ARM 32 bit microcontrollers (Cortex M or any other)
• Required experience with common communication protocols like SPI, UART, I2C etc.
• Comfortable with reading datasheets and basic hardware schematics
• Comfortable with linux development environment including the use of GCC, gdb, makefile

Soft Skills

• Good communication skills
• Self-driven
• Passion for embedded engineering