Business Development Executive

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

What You’ll Do:

As a Sr. Data Scientist, you will work closely across DeepIntent Data Science teams located in New York, India, and Bosnia. The role will focus on building predictive models, implementing data-driven solutions to maximize ad effectiveness. You will also lead efforts in generating analyses and insights related to the measurement of campaign outcomes, Rx, patient journey, and supporting the evolution of the DeepIntent product suite. Activities in this position include developing and deploying models in production, reading campaign results, analyzing medical claims, clinical, demographic and clickstream data, performing analysis and creating actionable insights, summarizing, and presenting results and recommended actions to internal stakeholders and external clients, as needed.

• Explore ways to create better predictive models.
• Analyze medical claims, clinical, demographic and clickstream data to produce and present actionable insights.
• Explore ways of using inference, statistical, and machine learning techniques to improve the performance of existing algorithms and decision heuristics.
• Design and deploy new iterations of production-level code.
• Contribute posts to our upcoming technical blog.

Who You Are:

• Bachelor’s degree in a STEM field, such as Statistics, Mathematics, Engineering, Biostatistics, Econometrics, Economics, Finance, or Data Science.
• 5+ years of working experience as a Data Scientist or Researcher in digital marketing, consumer advertisement, telecom, or other areas requiring customer-level predictive analytics.
• Advanced proficiency in performing statistical analysis in Python, including relevant libraries, is required.
• Experience working with data processing, transformation and building model pipelines using tools such as Spark, Airflow, and Docker.
• You have an understanding of the ad-tech ecosystem, digital marketing and advertising data and campaigns or familiarity with the US healthcare patient and provider systems (e.g. medical claims, medications).
• You have varied and hands-on predictive machine learning experience (deep learning, boosting algorithms, inference…).
• You are interested in translating complex quantitative results into meaningful findings and interpretable deliverables, and communicating with less technical audiences orally and in writing.
• You can write production level code, work with Git repositories.
• Active Kaggle participant.
• Working experience with SQL.
• Familiar with medical and healthcare data (medical claims, Rx, preferred).
• Conversant with cloud technologies such as AWS or Google Cloud.

Skills: Gas/steam Turbine, Aero Engine, UG NX/NX, GD&T– All these skills are must in resume.

Domain: Look CVs in Aerospace Industry

Location: HYD

Experience: 2+ years

• Strong programming skills in JavaScript
• Experience with Angular JS
• Experience with frontend frameworks like bootstrap, Jquery
• Object Oriented concepts
• Good knowledge in HTML5, CSS, CSS3
• Experience in working with RESTful APIS
• Experience with HTTP, HTTPS and WebSockets
• Building responsive design
• Knowledge in version control- Git, Subversion
• Good problem-solving skills 

Brief 🔍

Looking for a passionate product designer to build a breakthrough sports platform. We are a small team with plenty of growth opportunities. Looking for leaders!

About Turf Town 🌀

Turf Town is a sports network that helps people find places to play at and players to play with.

We are looking to change the way you organise and play the sports you love.

We believe in building products that are designed and crafted with a care and attention to detail. We are looking for individuals who share our passion for building incredible products!

The Role 💻

• We are looking for a creative product designer who can help ideate and bring out our suite of products and features.
• You'll be working on both mobile and web based apps.

Skill Requirements 🖌

• Knowledge and experience in designing in Figma.
• Experience in working with design systems
• Experience in motion design and transitions

What we are looking for 👀

• Product focused. We believe products are the centre piece of our company and we are looking for designers who take every effort to ensure our designs are beautiful and modern, yet intuitive.

Bonus Points 💯

• An interest in playing or actively following any sport.
• A kickass portfolio
• Experience in building SaaS.
• Experience in creating icons and illustrations

Our Offer 🤝

• Very competitive and growing pay scale.
• An opportunity to scale with a team at a growing startup.
• All the equipment you'll ever need.

Interested to work with us? Please apply with your portfolio link in your resume.

• Developing front-end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

• Degree in computer science.
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as React(mandatory/preferred), Angular JS, and Amber.
• Proficiency with server-side languages such as Node.js(mandatory/preferred), Java, PHP.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

• Work closely with the Delivery Manager and Sales team to understand client and project requirements and define the scope of the project.
• Prepare test strategy to deliver to the agreed scope within agreed timelines and budgets.
• Work with Delivery Manager and Resource Management Group to build the necessary team, either from the available internal pool or support hiring.
• Work with the Delivery Manager to develop the testing strategy.
• Understand the project delivery governance framework and ensure test planning, execution, and closure are done in accordance with the delivery framework.
• Prepare test plans to include timelines for activities and key milestones.
• Lead a team of 4-5 test engineers and work alongside test architects and SMEs.
• Work allocation to team members and monitoring performance and ensure completion of tasks by team members to agreed timelines.
• Coordinate system/application understanding sessions for team members with relevant client team member(s).
• Work with test architects to design, develop and maintain test automation framework, where required.
• Develop test automation suites, along with team members.
• Review output of team members for test coverage (functional) and in case of test automation framework and suites, review for adherence to good and efficient coding practices and coding standards, reusability, avoid redundancy and duplicity.
• Raise PRs and check-in code and in the process resolve any conflicts and sync issues.
• Ensure efficient versioning and maintenance of test automation code.
• Assist in troubleshooting and resolving technical and non-technical challenges and blockers faced by team members.
• Coaching and leading in practices like Pair Programming, Test-Driven Development (TDD), Behaviour-Driven Development (BDD), Continuous Integration (CI), Continuous Delivery (CD).
• Be the go-to person / first point of contact for any project-related queries or concerns, for both client and internal stakeholders.
• Preparation and distribution of periodic project progress mails and reports to the client and internal stakeholders.
• Risk management – early identification of risks and mitigation, and where required invoke relevant and timely escalation and support.
• Preparation and/or review of documentation, required across all phases of the project.
• Mentor and guide team members in helping them grow professionally.
• Provide feedback about team members to the Delivery Manager for periodic performance appraisal.

Qualification and mandatory experience

• Graduate or Post-graduate, an engineering graduate is desirable but not mandatory.
• Minimum 7 years of total experience in manual and automation testing of which at least 3 years as a hands-on Test Lead with proven experience of leading at least a 3-member team.

Mandatory Skills

• Knowledge of software QA methodologies, processes, and tools for manual and automation testing.
• At least 3 years proven experience of leading a minimum 3-member team in manual and automation testing.
• Experience of working in an Agile environment and delivering in sprints.
• At least 3+ years designing, developing, and maintaining Test Automation frameworks and solutions across various technology stacks and applications for web, mobile, API, and data validation.
• Expert level experience in at least one programming language, Java is preferable but not mandatory
• Expert level experience in debugging.
• Expert level experience in developing web UI test automation suite using Selenium or mobile UI test automation suite using Appium.
• Expert level experience in developing API test automation suite using Rest Assured.
• Raise PRs and merge test automation code.
• Knowledge of CI/CD tools and pipelines.
• Experience in at least one build tool like Jenkins, Maven or Gradle and setting up a build pipeline and integrated testing.
• Code management using Github or SVN.
• Test and defect management using JIRA or any other tool.
• Preparation of test documentation across various phases
• Preparation and distribution of periodic progress reports to internal and external stakeholders
• Excellent verbal and written communication are quintessential.

Desirable Skills

• Junit and TestNG for unit testing.
• Espresso for Android app automation.
• XCUI test for iOS app automation.
• Experience in non-functional testing, e.g., load/soak/performance, security, and accessibility, by using standard and new testing techniques.
• Experience in testing applications across eCommerce, banking, and fintech domains.

Hi,

Greeting from Acess Meditech Pvt Ltd. is into providing of business process outsourcing services for Insurance industry.

Job Title: Dot Net developer

Year of Experience: 1- 4 years

Location: Hyderabad

Job Responsibility

• Should have minimum worked in .Net fw >=4.0.

• Should have experience in VB.Net

• Should have used 1+ experience in .Net 3.5 using minimum Visual Studio 2008 or >= Visual Studio 2010.

• Should have worked with SQL Server ver. >= 2010. Should have extensive knowledge in developing stored procedures using TVP, XML. should have worked with SQL Server Functions, Triggers, creating and modifying scripts based on business requirements.

• Should have worked knowledge in developing web-services.

• Should have hands on experience of at-least 1year in Build and Release management.

• Should have minimum 1+ years experience in Web Api’s

Key Skills:

Asp.Net,

VB.Net,

C#,

SQL server

Web API