Business Development Executive

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

Candidate must have 6+ years of backend engineering experience, with 1–2 years leading engineers or owning major systems.

Must be strong in one core backend language: Node.js, Go, Java, or Python.

Deep understanding of distributed systems, caching, high availability, and microservices architecture.

Hands-on experience with AWS/GCP, Docker, Kubernetes, and CI/CD pipelines.

Strong command over system design, data structures, performance tuning, and scalable architecture

Ability to partner with Product, Data, Infrastructure, and lead end-to-end backend roadmap execution.

Prockured is a leading hospitality procurement company that specializes in providing a comprehensive range of products and goods for Hotels, Restaurants, and Cafes (HoReCa). We are dedicated to simplifying procurement processes and optimizing supply chain management for our clients in the hospitality industry.

Job Location: Jaipur

Responsibilities:

• Conduct market research to identify potential clients in the hospitality industry.
• Assist in developing and implementing sales strategies to reach target customers.
• Generate leads through various channels, including online research and cold calling.
• Collaborate with the sales team to create compelling product presentations and proposals.
• Attend meetings with potential clients to showcase Prockured's offerings.
• Build and maintain positive relationships with clients and key stakeholders.
• Provide support in managing the end-to-end sales process.
• Work closely with the marketing team to align sales efforts with promotional activities.
• Participate in training sessions to enhance product knowledge and sales skills.

Qualifications:

• Currently pursuing a degree in Business, Sales, Marketing, or a related field.
• Strong communication and interpersonal skills.
• Enthusiastic and self-motivated with a passion for sales.
• Ability to work in a fast-paced and dynamic environment.
• Basic understanding of sales principles and customer relationship management.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office applications.

Benefits:

• Opportunity to gain hands-on experience in sales within the hospitality procurement industry.
• Exposure to a dynamic and innovative work environment.
• Training and mentorship from experienced professionals.
• Networking opportunities within the hospitality sector.
• Potential for future employment opportunities based on performance.

Prockured is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About PlanetSpark:  

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers  amongst kids and young adults. We are a Series B funded, global company impacting over 13 countries  through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top  1% teachers.

Your Roles and Responsibilities: 

Business Development is a critical aspect of our platform business.  

1. Actively seeking out new sales opportunities through cold calling, networking and social media. 

2. Calling 65-70 leads everyday 

3. Setting up meetings with potential clients (parents) 

4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes 

5. Negotiate/close deals and handle complaints or objections 

6. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis (3L revenue  per month) 

7. “Go the extra mile” to drive sales

Mission Statement 

1. In your training of 1st month, we shall actively probe you through the process using Training Decks,  Live Experiences, Re-Training Programs that aims to give you an overall Learning experience along  with you paid stipend along the journey. 

2. We create career oritented BDCs in this 1 month whose skill becomes unmatched across the sector.  

3. You are required to use right sales strategy and accomplish 1 Lac of revenue in the training period,  hence making a way to achieve License to Sell (L-2-S)  

4. You will be entitled for training stipend of Rs.21428 fixed + incentives 

5. Post 1L Revenue achievement, you will be entitled for below CTC  

India Shift (10:30am to 8:30 pm) - INR 6.6 LPA (4.23 LPA Fixed + 2.4 LPA Variable)  US/ Canada Shift (8:00 pm to 5:00 am) - INR 7.10 LPA (4.83 Fixed + 2.3 LPA Variable)  

What are we looking for? 

1. Proficiency in English 

2. Thorough understanding of marketing and negotiating techniques 

3. Fast learner and passion for sales 

4. Self-motivated with a results-driven approach 

5. Proven experience in sale or relevant role is a plus 

6. A friendly and energetic personality with customer service focus 

Criteria 

1. Willing to work 5 days in a week in a fast paced startup 

2. Ready to work from Office and join immediately. 

3. Week-off on Wednesday, Thursday or Thursday, Friday

What are the behavioral attributes that we are looking for? 

- A keen desire to bring growth for a fast-growing Series B funded startup 

- An apparent Founder's mindset  

- The candidates should be able to work in a high paced ever-changing digital environment. The   role  will require you to be resourceful, proactive and an expert communicator. In turn it offers immense  learning and growth. 

- Don't forget to carry along a dash of humor. It never hurts. And we are fun loving people

• DevOps Pre Sales Consultant

Ashnik

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

For more details, kindly visit www.ashnik.com

THE POSITION Ashnik is looking for experienced technology consultant to work in DevOps team in sales function. The primary area of focus will be Microservices, CI/CD pipeline, Docker, Kubernetes, containerization and container security. A person in this role will be responsible for leading technical discussions with customers and partners and helping them arrive at final solution

RESPONSIBILITIES

• Own pre-sales or sales engineering responsibility to design, present, deliver technical solution
• Be the point of contact for all technical queries for Sales team and partners
• Build full-fledged solution proposals with details of implementation and scope of work for customers
• Contribute in technical writings through blogs, whitepapers, solution demos
• Make presentations at events and participate in events.
• Conduct customer workshops to educate them about features in Docker Enterprise Edition
• Coordinate technical escalations with principal vendor
• Get an understanding of various other components and considerations involved in the areas mentioned above
• Be able to articulate value of technology vendor’s products that Ashnik is partnering with eg. Docker, Sysdig, Hashicorp, Ansible, Jenkins etc.
• Work with partners and sales team for responding to RFPs and tender

QUALIFICATION AND EXPERIENCE

• Engineering or equivalent degree
• Must have at least 8 years of experience in IT industry designing and delivering solutions
• Must have at least 3 years of hand-on experience of Linux and Operating system
• Must have at least 3 years of experience of working in an environment with highly virtualized or cloud based infrastructure
• Must have at least 2 years hands on experience in CI/CD pipeline, micro-services, containerization and kubernetes
• Though coding is not needed in this role, the person should have ability to understand and debug code if required
• Should be able to explain complex solution in simpler ways
  · Should be ready to travel 20-40% in a month
• Should be able to engage with customers to understand the fundamental/driving requirement

DESIRED SKILLS

• Past experience of working with Docker and/or Kubernetes at Scale
• Past experience of working in a DevOps team
• Prior experience in Pre-sales role

Salary: upto 20L

Location: Mumbai

• SAP Real Estate Management (SAP REM)/ RE-FX
• SAP REM – need a very strong senior-level SAP Real Estate experience immediately
• Should be able to identify, design and configure SAP Real Estate management. Can act as a lead and run client workshops. # of resources required = 1
• SAP Flexible Real Estate Management (REFX) module – configuration and enhancement, integration with SAP FI/CO/PM/PS, Record & Case Management, reporting in BW system.
• Integration of RE-FX/FI-AA/PM with Geo enablement & maps.
• ABAP development: SAP Data Dictionary, SAP Functions (local and RFC), BAPI, custom ALV reports and data upload programs, User Exits, BAdI, Adobe PDF forms.