Business Development Executive

Develop and implement quality standards

• Develop and implement quality control systems

• Monitor and analyze quality performance metrics

• Inspect and test materials, equipment, processes, and products to ensure quality specifications are met

• Collaborate with operations managers to design and implement controls and improvements

• Ensure workflows, processes, and products comply with safety and regulatory standards

• Investigate and troubleshoot product or production issues

• Develop corrective actions, preventive measures, and continuous improvement solutions

• Review codes, specifications, technical documents, and processes to maintain quality consistency

Experience: 

6+ years of experience in project management large and medium sized engagements 

Key Responsibilities: 

• Demonstrate excellent project management skills, inspire teamwork and responsibility with team members, provide project management expertise and leadership in the execution of complex software projects. 
• Accountable and responsible for managing and reporting project schedule, cost, quality, human resources, communication, risk and procurement for the project. 
• Consistently apply the defined project management standards and methodologies defined by the organization to assigned projects. Establish project management principles, processes, and artefacts as necessary. 
• Drive appropriate organizational change influencing stakeholders as required to ensure the successful program/project execution. 

• Ensure appropriate involvement of all stakeholders on the project as necessary 
• Plan and direct schedules, monitor budget/spending, resource allocation and utilization for the project from initiation through closure.  
• Manage project schedule and budgets – Track project metrics data (e.g., completed and in-progress work, schedule and cost variances, resource health, risks and issues etc.) and other project specific information and regularly communicate it to the project stakeholders 
• Report progress and health of the project and incorporate feedback from all stakeholders 
• Manage project communications and meetings (Daily Stand-Up Meetings, Project Reviews, AdHoc Requests) 

• Proactively manage or project risks, action items, issue resolutions, key decisions and stakeholder feedback 
• Understand dependencies and organize the activities ensuring successful completion of the project  
• Communicate regularly with the project sponsor and the team 
• Proactively identify and manage risks and issues pertaining to the project. 
• Ensure project governance practices are in place to monitor and control the project 

Experience/ Qualifications 

• PMP or similar certification with good understanding of project management and methodologies such as Waterfall and Agile 
• Strong stakeholder management skills 
• Excellent communication skills (written and verbal) 
• Solid decision making and prioritization skills 

• Good understanding of budgeting, estimation, and project financial management 
• Experience of working in shared resources environment with teams based across different time zones 
• Knowledge of MS Project for overall project tracking, Jira for tracking agile development and SharePoint as collaboration tool 
• Bachelors degree 

Job Description:

We are looking for a highly capable Node.js developerto optimize our web-based application performance. Collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.

Full Stack Responsibilities:  Developing and maintaining allserver-side network components.  Ensuring optimal performance of the central database and responsivenessto front-end requests.  Collaborating with front-end developers on the integration of elements.  Designing customer-facing UI and back-end servicesfor various business processes.  Developing high-performance applications by writing testable,reusable, and efficient code.  Implementing effective security protocols, data protection measures, and storage solutions.  Running diagnostic tests,repairing defects, and providing technicalsupport.  Documenting Node.js processes, including database schemas, as well as preparing reports.  Recommending and implementing improvementsto processes and technologies.  Keeping informed of advancementsin the field of Node.js development.

Requirements:  Bachelor's degree in computerscience, information science, orsimilar.  At least two years of experience as aNode.js developer.  Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.  Knowledge of front-end technologiessuch as HTML5 and CSS3, Angular, Reactjs.  Superb interpersonal, communication, and collaboration skills.  Exceptional analytical and problem-solving aptitude.  Availability to resolve urgent web application issues outside of business hours

Experience: 2 to 5 years

Annual CTC: Rupees 6,00,000 to 10,00,000

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

Node JS Developer
JD:

• In depth knowledge of Node.js (with framework, probably Sails.js or at least Express.js)

• Thorough understanding of relational databases such as MySQL or similar technologies.

• Complete knowledge on MongoDB database.

• Excellent coding skill in Node.js, JavaScript

• AWS Hosting.

• Knowledge working closely with git.

• Experience with the Express.js framework.

• Proficiency in Linux environment.

• Agile/Scrum development cycle understanding.

• Excellent communication skills and being able to work independently or in a full team.