Business Development Executive

• Handle incoming customer calls professionally and efficiently.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Update customer information in the database during and after each call.
• Collaborate with other team members to address customer needs effectively.
• Meet or exceed individual and team performance targets.
• Follow communication scripts and guidelines to ensure consistency.
• Stay updated on product knowledge and industry trends.
• Escalate complex issues to the appropriate department or supervisor.
• Proven experience in a customer service or voice process role.
• Excellent verbal communication skills in English+ Hindi.
• Strong active listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills.

Primary Skills – SDA, DNAC, Cisco ISE, Routing and switching and Troubleshooting NAC, 802.1x, Supplicant configuration, 

Switching Skills- IOS upgrade, SNMP, VLAN, STP, VSL

Routing Skills-OSPF, BGP, ISIS

Network Monitoring Tools- Cisco Prime (Integration, monitoring, and troubleshooting)

1. Must have hands on experience in Implementing NAC,802.1x (Wired & Wireless)
2. Strong knowledge on CAMPUS LAN Architecture and implementation
3. Hands on experience in Routing, Switching, Cisco SDA, DNAC, Cisco ISE, Assurance
4. Working experience in Cisco prime infra, Monitoring, Integration and Heat map generation
5. Should have detailed technical understanding, troubleshooting of STP protocols (STP, PVST, RSTP, MSTP)
6. Perform IOS upgrades on Switches and WLCs
7. Troubleshoot skills on Quality of Service, Multicast and HSRP, Dot1x protocols, IPSLA
8. Troubleshooting skills on Cisco VSS, VSL and stacking technologies 
9. Should have detailed technical understanding, troubleshooting and support of, Routing protocols (OSPF, BGP), MPLS in an enterprise environment.
10. Perform root cause and troubleshoot network outages
11. Should be proficient in Wireless technology, implementation, and troubleshooting
12. Deliver reports on the actions performed.
13. Hands-on experience with the networking products Like Cisco 6800, 9500,9400,9300, 3800, 2960x and 3650 switches. Juniper EX8200,EX4200,EX3300 and EX2200 switches
14. Strong ability to troubleshoot complex network issues and Identify, diagnose, and resolve different types of network problems.

Secondary Skills –

1. CCNP Certification
2. Project Management: Managing individual network projects within the scope of the Network Team
3. Excellent technical and business communication skills, both oral and written

Experience Level: Minimum 5 years

About Pace

Started in 1995 by first-generation entrepreneurs from IIMA & FMS Delhi, PACE has evolved from a fledgling NSE Broker to a premier boutique financial conglomerate over the last 25 years. Headquartered in New Delhi, we maintain offices at more than 300 locations in more than 75 cities across India, and our customer base is spread over 34 countries. We have also been consistently nominated as one of the best Investment Advisors in India by ICRA & CNBC. At PACE we are continuously innovating and building highly scalable backend systems and strategies that give a seamless experience to our customers. We are aggressively pursuing Fintech innovation now and working on the ambitious and potentially disruptive Fintech product ‘Pocketful’—a one-of-a-kind stock-broking platform.

About Pocketful (Fintech Division of Pace)

Founded by IIM-Ahmedabad, Yale, and Columbia alumni, Pocketful is a new-age Fintech broking platform, aimed at making financial markets accessible for all. We're constantly innovating and working on a disruptive platform. The team is highly skilled, young, and extremely hungry and we are looking for folks who fit this persona. We are backed by one of India's leading stock brokers Pace Stock Broking Services.

Overview:

• We are seeking an experienced Engineering Manager or Tech Lead to join our dynamic team in the fintech industry, focusing on stockbroking solutions. The ideal candidate will have a strong technical background and leadership experience, with proficiency in our tech stacks: React.js, Flutter, Golang, and MongoDB.
• Responsibilities:
• Lead and manage a team of engineers, providing guidance and mentorship.
• Oversee the design, development, and deployment of high-quality software solutions.
• Collaborate with cross-functional teams to define, design, and deliver new features.
• Ensure best practices in coding, architecture, and security are followed.

Requirements:

• Proven experience as an Engineering Manager or Tech Lead.
• Strong technical expertise in React.js, Flutter, Golang, and MongoDB.
• Excellent leadership and communication skills.
• Experience in the fintech industry, particularly in stockbroking, is a plus.
• Ability to work in a fast-paced, agile environment.

Qualifications:

• Minimum of 5+ years of experience in a technical management role.
• Bachelor's degree in Technology
• Strong project management skills, including the ability to prioritize and manage multiple tasks simultaneously.
• Excellent leadership and communication skills.
• Problem-solving and decision-making abilities.
• Results-oriented with a focus on delivering high-quality solutions.

Other details

Expected CTC: Depending on Experience & Skills

In-Person based out of Okhla, New Delhi

Culture

We’re still early-stage and we believe that the culture is an ever-evolving process. Help build the kind of culture you want in the organization. Best ideas come from collaboration and we firmly believe in that. We have a flat hierarchy, flexible with timings and we believe in continuous learning and adapting to changing needs. We want to scale fast but sustainably, keeping everyone’s growth in mind. We aim to make this job your last job.

As a Tech Lead at RaptorX.ai you will lead our development team through the planning, execution, and successful delivery of cutting-edge, scalable, and high-performance web applications. With your extensive experience in both front-end and back-end technologies, you will drive the architectural decisions, mentor junior developers, and ensure the technical excellence of our projects. Your role will be pivotal in fostering innovation, implementing best practices, and contributing to the strategic direction of our technology stack.

Key Responsibilities:

• Technical Leadership:
• Architect, design, and develop complex full-stack applications, ensuring robustness, scalability, and performance.
• Lead the technical planning and architecture discussions, making strategic decisions on technology stack, frameworks, and tools.
• Conduct code reviews, ensuring adherence to coding standards and best practices.
• Stay abreast of emerging technologies and trends, integrating them into projects to enhance innovation and efficiency.
• Project Management:
• Collaborate with project managers, business analysts, and stakeholders to define project scopes, goals, and deliverables.
• Create detailed project plans, timelines, and roadmaps, ensuring timely delivery and alignment with business objectives.
• Manage risk assessment and mitigation strategies throughout the project lifecycle.
• Team Leadership and Development:
• Mentor and coach developers, fostering a culture of continuous learning and improvement.
• Lead by example, promoting a collaborative team environment that encourages open communication and innovation.
• Facilitate knowledge sharing sessions and technical workshops to enhance team skills and expertise.
• Quality Assurance:
• Implement and oversee rigorous testing frameworks and methodologies to ensure the delivery of high-quality solutions.
• Collaborate with the QA team to define test strategies, review test plans, and ensure that applications meet functional and non-functional requirements.
• Stakeholder Engagement:
• Communicate effectively with stakeholders, translating technical concepts into business language and vice versa.
• Gather and analyze feedback from end-users and stakeholders to inform continuous improvement of applications.
• Participate in client meetings, presentations, and proposal development.
• Operational Excellence:
• Ensure the reliability, security, and maintainability of applications.
• Oversee the deployment and operation of applications, including performance monitoring and optimization.
• Implement best practices for source control, continuous integration, and continuous deployment.

Prior Experience and Skills Required:

• Minimum 10 years of experience in full-stack web development.
• Proven track record of leading development teams in delivering complex web applications.
• Expertise in front-end technologies (e.g., JavaScript, React.js, HTML5, CSS3) and back-end technologies (e.g., Node.js, Python, Java).
• Strong experience with database design and management (SQL and NoSQL).
• Proficiency in cloud technologies and services (AWS, Azure, GCP).
• Experience with containerization and orchestration technologies (Docker, Kubernetes).
• Familiarity with Agile methodologies and ability to adapt to changing priorities and deadlines.
• Excellent problem-solving, analytical, and technical troubleshooting skills.

Education:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

Language Skills:

• Strong command of Business English, both verbal and written.

Other Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• High level of personal accountability and responsibility.
• Ability to think strategically and execute tactically.

Salary:

• Competitive, based on experience and market standards.

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

What we are looking for:

● 3+ years’ experience developing Data & Analytic solutions

● Experience building data lake solutions leveraging one or more of the following AWS, EMR, S3, Hive& Spark

● Experience with relational SQL

● Experience with scripting languages such as Shell, Python

● Experience with source control tools such as GitHub and related dev process

● Experience with workflow scheduling tools such as Airflow

● In-depth knowledge of scalable cloud

● Has a passion for data solutions

● Strong understanding of data structures and algorithms

● Strong understanding of solution and technical design

● Has a strong problem-solving and analytical mindset

● Experience working with Agile Teams.

● Able to influence and communicate effectively, both verbally and written, with team members and business stakeholders

● Able to quickly pick up new programming languages, technologies, and frameworks

● Bachelor’s Degree in computer science

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers.

• Documenting the financial transactions of the organization in a timely and accurate manner and monitoring spending and budgets
• Maintaining and updating account books and systems
• Being a part of handling monthly, quarterly and annual closings
• Ensuring timely bank-related payments, calculating taxes and also preparing tax returns
• Reconciling accounts receivable and accounts payable
• Compiling and reporting financial statements and records to the management in regular intervals
• Ensuring compliance with laws and regulations while recording, maintaining and reporting financial statements
• Responding to various inquiries, as communicated by the management, on a timely-manner

Desired Candidate Profile

• BCom is a must and relevant work experience of 2 – 3 years as an Accountant
• Advanced MS Excel skills as well as strong knowledge and experience in Tally
• Good communication skills, excellent attention to detail and good analytical skills
• Experience of maintaining confidential data    

You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.

• Strong knowledge of PHP, MySQL, JavaScript, jQuery, AJAX, HTML5, CSS3.

• Write clean , well-designed code

• Produce detailed specifications

• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality

• Contribute in all phases of the development lifecycle

• Follow industry best practices

• Develop and deploy new features to facilitate related procedures and tools if necessary

• Proven software development experience in PHP

• Demonstrable knowledge of web technologies including HTML, CSS, JavaScript, AJAX

• Good knowledge of relational databases, version control tools and of developing RESTful web services

CTO Job Description

We are seeking a highly-skilled CTO with a storied history in the technological sector. CTO's will be tasked with making executive technology decisions on behalf of the company, including managing a technology budget and making investments to align the company with its vision for its technological needs. You should be a strategic thinker, an effective communicator, and an expert in technological development.

You will work directly under the Founder and will act as both a technology and business expert, making decisions that will impact the current and future operations of the company.

CTO Responsibilities:

• Setting a vision for how technology will be used in the company.
• Ensuring that technological resources meet the company's short and long-term needs.
• Outline the goals for research and development.
• Creating timelines for the development and deployment of all technological services.
• Making executive decisions on behalf of the company's technological requirements.
• Acting as a mentor to team members.
• Maintaining a consumer-focused outlook and aiding in the delivery of IT projects to market.
• Managing technology budgets and time frames.
• Staying on top of technology trends and developments.
• Ensuring all technology practices adhere to regulatory standards.

CTO Requirements:

• Masters degree in computer science or related field.
• MBA preferred.
• The applicant must possess entrepreneurial experience.
• Exposure to startup/ internet industry preferred
• 8+ years working in a technological role.
• 5 years of managerial experience.
• Advanced technological skillset and a demonstrated history with technology.
• Exceptional team management skills.
• Excellent verbal and written communication.
• Ability to delegate efficiently.
• Extensive industry knowledge with an eye toward the future.