Business Development Executive

The Brand Concierge is a Delhi-based digital marketing agency looking for social media enthusiasts to join our team. It's a multi-faceted role with a prime focus on executing digital/social media content, influencer marketing and performance marketing.

Responsibilities:

• Content Creation - Develop engaging content (posts, reels, stories) using creative tools, AI tools, and apps like Canva, Inshot, CapCut, etc.
• Social Media Strategy - Assist in designing and executing brand-specific social media strategies to grow communities organically.
• Brand Management - Coordinate with designers, performance marketers, and web developers to ensure cohesive brand communication across platforms.
• Influencer Marketing & Collaborations - Identify and collaborate with influencers and brand partners to build awareness and recall.
• Client Servicing - Support day-to-day communication with clients and ensure timely deliverables.

Skills required:

• Minimum 1 year of experience in social media/digital marketing.
• Strong creative eye with comfort in using design + AI-based content tools.
• Excellent writing, communication, and organizational skills.
• Ability to work seamlessly within a team and coordinate across departments.
• Self-driven, proactive, and eager to grow in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) is a plus.
• Must bring your own laptop.

• Minimum 2 year experience
• Fluency in Microsoft Office suite (Excel, Word, PowerPoint, etc.)
• Self-motivated and proactive
• Strategic and creative thinker
• Strong communication skills
• Savvy with creating content on apps like Canva, Inshot, etc
• Own laptop to bring to office

Job Title: Hotel Operations Executive

Experience: 6 Months to 1+ Years

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: 6 Months to 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

• Develop, implement and manage our social media strategy
• Define most important social media KPIs
• Manage and oversee social media content
• Measure the success of every social media campaign
• Stay up to date with latest social media best practices and technologies
• Use social media marketing tools such as Buffer
• Attend educational conferences
• Work with copywriters and designers to ensure content is informative and appealing
• Collaborate with Marketing, Sales and Product Development teams
• Monitor SEO and user engagement and suggest content optimization
• Communicate with industry professionals and influencers via social media to create a strong network
• Hire and train other in the team
• Provide constructive feedback
• Adhere to rules and regulations
• Present to Senior Management

Welcome to Thrillophilia ! 7 Million users come every month to plan their trips on Thrillophilia . We are your one stop solution to book your tours, activities, staycations and much more.

What should you be like?

• You are someone who can take ownership of things and deliver the assigned feature on time.
• You are always finding out new ways to optimize your code.
• You cannot live without writing tests for your feature.
• You always look forward to learning new technologies. Someone who would love spending his weekend hacking and learning new things.
• You never give up when you don’t find answers on StackOverflow, but go deeper into the Rails source code to exactly understand how a feature is working. 
• You have a passion for travel and an interest in building systems that will help fellow travelers.

Requirements:

• Good CS fundamentals and problem-solving skills
• 4+ years of experience in building scalable and maintainable web apps including 
• 2+ years of experience in Ruby on Rails
• 2+ years of experience in React.js
• Profound knowledge of HTML/CSS/JS
• Proficient in Git
• Solid knowledge of databases such as PostgreSQL, MYSQL
• Experience in designing database schema with proper use of indexes, constraints, triggers, etc.
• Hands-on experience with in-memory databases like Redis, Memcache, etc.
• Well-versed in writing raw SQL queries (not via ActiveRecord :P)
• Have worked with background job processing systems such as Sidekiq, Delayed Jobs, etc
• Solid Foundation and Understanding of REST APIs and have built robust, scalable APIs
• Hands-on experience in writing automated tests using RSpec or any other framework.
• An ability to communicate and work in a team

Bonus if:

• You have ever built a Ruby Gem or a JS library
• You have hands-on experience in DevOps
• You have hands-on experience with ElasticSearch/Redis
• You have used GCP services earlier 

Angular Developer

Key Responsibilities:

Responsible for coding the execution of complex designs and interactions that reflect the creative and art direction provided within the established technical framework

Responsible for creation of all coded UI deliverables

Able to shift between a creative and a technical focus depending on the project need and/or the type of project

Establishes presentation layer requirements

May need to rapidly produce interim deliverables (such as style guide components, technical specifications, browser and market analysis, prototypes, proofs of concept, etc.) in addition to the final live application

Participates in scoping and planning work

Participates in writing detailed technical and functional specifications documentation

Able to take initiative to research and learn emerging technologies

Required Skills:

Expertise in angular 4+ & above is highly preferable

Hands-on experience in Typescript, JavaScript, visualization libraries like D3

Experience in consuming REST services and implementing dynamic UIs.

Understanding of design patterns commonly used in large-scale web applications.

Experience in building high-performing and maintainable web applications.

Understanding of CI/CD will be preferred.

Knowledge of CSS pre-processors like SASS.

Proficient understanding of version management tools like SVN, Git.

Education

• Bachelors or master’s degree in Computer Science or related field

Relevant Experience

• 4 to 6 years

This is a remote position.

About Company

Our client is angle funded,  growth stage B2B SaaS startup that enables a seamless and streamlined collaboration between big pharma, bio-techs and their external manufacturing partners.

Job Profile

• Develop all user-facing products in React.JS
  
• Build reusable components and front-end libraries for future use.
  
• Translate designs and wireframes into high quality code
  
• Focus on code maintainability and performance of application.
• Provide technical advice and assists in solving programming problems

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Good foundation in design and a knack for designing interactions and elegant interfaces
• Thorough understanding of React.js and its core principles
• Good to have experience with popular React.js workflows (such as Flux or Redux)
• Experience with data structure libraries
• Familiarity with RESTful APIs
• Familiarity with modern front-end build pipelines and tools
• A knack for bench-marking and optimization
• Familiarity with code versioning tools (such as Git)
• Proficient in industry standard best practices such as Design Patterns, Coding Standards, Coding module, Prototypes etc.
• Experience in using debugging tools used for profiling/optimizing performance
• Experience in debugging, tuning and optimizing UI components

We are building for the future of work by changing the way the world looks at information and data paradigms. The Meaning Engine by India-based Needle Innovision enables building solutions by processing meaningful data out of anything stored anywhere - structured, unstructured data types, distributed, at scale and more. 

In our quest to do more, we are looking for an exceptionally creative, and technically brilliant Lead React Engineer to join us in a hybrid setting from New Delhi. For us 2 key green flags (read as must-haves) are 

🟢 A need to evolve complete solutions with visibility of end to end modules and not just work on tasks in the next leg of their careers. Basically the excitement to architect.

🟢 Preparedness to move into enterprise-ready environments but as part of a smaller team, so more responsibility to deliver + lead.

This could be an awesome launching pad for someone who enjoys working towards big-picture goals, has a keen interest in leadership, and is excited about aesthetic and useful products, Our teams are sustained on values of care and we offer a generous number of vacation days, the opportunity to craft your calendar with flexible schedules and very soon an insurance plan for you and your loved ones. We offer a starting salary range of 11-15LPA.

What you will do: 

• Work with the product team to understand project requirements.
• Perform technical documentation – Designing architecture, flow diagrams, documenting technical implementation approaches and pseudocode.
• Develop and implement pixel-perfect and highly-responsive user interface components using React.js & ReactNative concepts.
• Oversee development process compliance and CI activities.
• Set and evolve standards and best practices for our application development team
• Guide/Mentor junior developers and empower them on React and related trends.

What you will bring: 

• Today - has a portfolio of beautiful engineered frontend UI. At least some of which they can show us. (🟢 #3)
• Can articulate at least one reason of switch which does not only say growth etc but growth's metric (🟢 #4)
• 3 years minimum detail-oriented experience as a Senior Web Developer creating React.js based solutions and expert-level knowledge of ReactJS, ReactNative ecosystem and ES6.
• Demonstrated experience in B2B application development for large enterprises.
• Ability to review specifications documents and provide technical inputs on successfully implementing business solutions.
• Proficient understanding of build tools and code versioning tools, such as Git/SVN.
• Experience using async RESTful services, CSS preprocessors, bundlers and associated libraries, as well as working knowledge of isomorphic React.

As a Lead React Engineer, you would be expected to understand business requirements, represent Needle to external stakeholders, and have experience in working in agile teams.

If leading a squad that implements real-world impacting digital transformation at the intersection of data science and AI excites you and if our awesome bite-sized team inspires you to be a part of our quest, we think you could be the one to help build the impact, we are looking to building here. 

Responsibilities:

• Design, develop, and maintain software applications.
• Go the extra mile to identify customer needs and pain-points. 
• Relentless focus on delivering high quality, bug-free code.
• Help and mentor those around you to achieve the team and company goals.
• Closely work with the SRE and DevOps team to set up microservices infrastructure. 
• Maintaining and auditing code/design quality as per set guidelines and standards in assigned projects.
• Testing of completed tasks in ongoing projects in the team before sending updates to reporting authority/client.
• Participate in application design, code reviews and documentation.

Requirements:

• Experience in agile development process.
• Excellent knowledge of HTML5, CSS3.
• Excellent knowledge of JavaScript.
• Experience with cross-browser, cross-platform and design constraints on the web
• Good understanding and experience of working on Vue.js/React.js.
• Prior experience building REST APIs
• Hands-on experience with Node.js/Golang/Java + Redis + Elasticsearch.
• Experience with AWS/GCP is a plus
• Knowledge of version control systems like GIT.
• Experience in developing automated unit and functional tests
• 1+ years of experience with a Bachelor's in Computer Science or related field

If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along. 

We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.

Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.

Your Primary Responsibilities

• Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc) 
• Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow. 
• Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
• You will get opportunities to learn & develop on different technologies and platforms. 
• Understand the business requirement as to prioritize data sources and objects.
• Conduct workshops with customers to break the requirement in smaller & achievable format.
• Create an implementation framework to capture and decide what are all the data that is required
• Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
• You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
• Resolve customer issues, with or without collaboration with other teams; 
• Build strong customer relationships by maintaining high levels of engagement and communication.
• Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
• Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
• Pass Feedback to Product Management
• Work with the Support & CustomerSuccess team to coordinate and prioritize open items.  

What experience will you gain?

• Tech – Learning about huge enterprises tech stack
• Tech – Understanding enterprise technical architecture and implementation
• Tech - Understanding of APIs/JS/analytics
• Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
• International Customer exposure – Talking to industry leaders

What Makes You The Right Fit

• Any experinece where you have done some Customer facing role. 
• Is hands on with BI tools. (good to have)
• Has an understanding of the B2B SaaS ecosystem & tools usually companies use. 
• Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
• Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology
  
  

What This Is Not

• This is NOT a 9 to 5 job.
• We don't offer or encourage any hierarchical structure.
  
  

Compensation

• Among the best in the industry.
• Cash, Incentives

Why CustomerSuccessBox?

CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.

In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.

CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.

Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.

People and Culture

CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019. 

At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.

As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.

In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.

CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.