Engineering Manager

We are looking for enthusiastic and technically candidate to join our Technical Support team. The role involves providing L1 technical support, troubleshooting customer issues, and assisting in product implementation and maintenance under guidance.

L1 EXPERIENCE COMPULSORY

• Provide L1 technical support via ticketing system, email, and remote sessions.
• Troubleshoot basic technical issues related to installation, configuration, and usage.
• Assist senior engineers in debugging, testing, and customer support activities.
• Follow defined support processes, documentation, and SOPs.
• Maintain proper case notes, troubleshooting steps, and resolutions.
• Ensure timely responses and adherence to SLA.
• Learn and develop technical expertise on enterprise IT and security products.

Required Skills and Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• Basic understanding of Windows, Linux, networking, and troubleshooting concepts.
• Good communication and problem-solving skills.
• Willingness to learn enterprise security and IT products.
• Ability to work in shifts and handle customer interactions professionally.

Essentials

- Communicate clearly and confidently so customers immediately understand what is happening.

- Show empathy, stay professional, and treat every issue with respect.

- Take full ownership of tickets instead of passing responsibility.

- Manage time effectively by prioritizing issues based on impact and urgency.

- Pay close attention to details to avoid repeat questions or mistakes.

Job description

We are seeking a highly skilled and experienced IT Department Head with strong communication skills, a technical background, and leadership capabilities to manage our IT team. The ideal candidate will be responsible for overseeing the organization's IT infrastructure, ensuring the security and efficiency of our systems, and maintaining compliance with relevant industry standards. The role requires an

in-depth understanding of cloud technologies , server management, network security, managed IT services, and strong problem-solving capabilities.

Key Responsibilities:-

The Information Technology Manager is a proactive and hands-on IT Manager to oversee and evolve our technology infrastructure

· In this role, the Manager will manage all aspects of our IT operations, from maintaining our current tech stack to strategizing and implementing future developments

· This position will ensure that our technology systems are modern, secure, and efficient, aligning IT initiatives with our business goals

· IT Strategy & Leadership: Develop and execute an IT strategy that supports the company's objectives, ensuring scalability and security

· Infrastructure Management: Oversee the maintenance and optimization of our Azure Cloud infrastructure, AWS Cloud, and Cisco Meraki networking systems

· Software & Systems Administration: Manage Microsoft 365 administration.

· Cybersecurity: Enhance our cybersecurity posture using tools like Sentinel One, Sophos Firewall and other tools

· Project Management: Lead IT projects, including system upgrades and optimizations, ensuring timely delivery and adherence to budgets

· Team Leadership: Mentor and guide a small IT team, fostering a culture of continuous improvement and professional development

· Vendor Management: Collaborate with external vendors and service providers to ensure optimal performance and cost-effectiveness

· Technical Support: Provide high-level technical support and troubleshooting for IT-related issues across the organization and client in USA Other duties as needed

· IT Audit & Compliance: Conduct regular audits to ensure IT processes are compliant with security regulations and best practices (GDPR, SOC2, ISO 27001), ensuring readiness for internal and external audit.

· Documentation: Maintain thorough and accurate documentation for all systems, processes, and procedures to ensure clarity and consistency in IT operations.

Preferred Skills:-

. Experience with SOC 2, ISO 27001, or similar security frameworks.

. Experience with advanced firewall configurations and network

architecture.

Job Type: Full-time

Benefits:

• Paid sick time

Shift:

• Day shift

Work Days:

• Monday to Friday

Experience:

• IT management: 2 years (Required)

Work Location: In person

Validus is looking for Proactive React and React Native Developers.

• Do you want to be part of a team that creates tomorrow?
• Chance to be part of a fast-growing start-up and next success story?
• Want to enjoy a diverse work culture with benefits on health, lifestyle, financial security, and others?
• Want to implement elegant solutions to tomorrow’s industry challenges?
• Want to find and pursue your passion and purpose?
• Want to get an accelerated career progression?
• Care for a competitive base salary and equity?
• Assured of attractive perks and incentives?

Job Description

We are looking for highly Proactive React and React Native gurus. The candidate should be well versed in building high-performance web and mobile apps.

As a React / React Native developer, you will be responsible for building apps on the web and/or both IOS & Android. You need to collaborate with other developer and non-developer teams to ensure attractive web/mobile apps with compelling features.

Responsibilities

• Write code that people love to beg, borrow or steal.
• Build pixel-perfect, buttery smooth UIs across both mobile platforms. You will have ample assistance from the UX team.
• Leverage native APIs for deep integrations with both platforms.
• Work with third-party dependencies and APIs
• Work with Redux architecture to improve the performance of the websites/mobile apps
• Work with tools, and apply methodologies that can proactively diagnose and fix bugs and performance issues.
• Maintain code and write automated tests to ensure the product is of the highest quality.

Skills

• A complete understanding of the full mobile app development lifecycle right from prototyping
• Knowledge of type checking, unit testing, typescript, prop types, and code debugging.
• Experience working with REST APIs, document request models, offline storage, and third-party libraries
• Strong understanding of web technologies like JavaScript, HTML, and CSS
• Knowledge of user interface design and responsive designs
• Firm grasp of the JavaScript and variants including its nuances, ES6+ syntax, and the like
• Knowledge of both functional and object-oriented programming
• Ability to write well-documented, clean JavaScript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with all popular build tools, including developer productivity tools
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites like Jest or Mocha.
• Significant experience working with React web and mobile along with tools like Flux, Flow, Redux, etc.
• In-depth knowledge of JavaScript, CSS, HTML, functional programming, and front-end languages
• Strong knowledge of React fundamentals such as Virtual DOM, component lifecycle, and component state
• Well-versed in a variety of React Native software and technologies such as Jest, Enzyme, ESLint, and so on

Other skills

• Strong knowledge of software development approaches, principles, and flows
• Experience working on large, complex web and mobile apps
• Ability to create and maintain smooth continuous integration and continuous delivery pipeline of React / React Native applications
• Understanding of React / React Native best principles and design aesthetics
• A positive mindset and continuous-learning attitude
• Stay updated with new updates, technologies, and news about React Native
• Ability to solve issues and contribute to libraries as and when needed
• Experience working in an agile development environment
• Strong verbal and written communication skills to communicate strategy
• Familiarity with modern front-end tools and building pipelines
• A collaborative approach to building apps and solving complex problems
• Attention to detail and problem-solving skills
• Client-focused approach with a goal of creating user-centric designs
• Good interpersonal, communication, and collaboration skills
• Ability to write clean, well-documented code that follows good coding practices.

Knowledge of Python, SQL Alchemy, FAST API, and Postgress will be a definite plus.

Work benefits

1. Vibrant work culture: Flexibility, Mobility, and Team diversity
2. Learn and grow: Excellent skill and personality development opportunities
3. Healthcare and Wellness programs
4. Medical and life insurance: Comprehensive insurance coverage
5. Wealth creation: Attractive ESOPS

Experience with Microsoft Exchange Server and Office365. 

  Working experience in VMWare/Hyper-V.

  Working knowledge of Firewalls, VPN Technologies, Network routers, Wi-Fi Access points, Port forwarding

  Sound understanding of DNS, DHCP, Active Directory servers.

  Excellent troubleshooting and analytical skills.

  Hands-on experience on Backups

  Desktop troubleshooting experience

  hands-on experience on Firewalls.

THIS IS FOR YOU, IF YOU:

1. Love technology and have an innate interest in coding and building products.
2. Aren’t afraid of taking ownership and accountability. You love challenges and won’t stop till you haven’t found a solution.
3. Possess knowledge of Software development industry best practices.
4. Have hands-on experience and expertise in the technical competencies needed for the job, so that you can work independently.
5. Are passionate about the travel/hospitality space and can understand the nuances of hotel operations.
6. Know how to have fun and smile often.

JOB RESPONSIBILITIES:

1. Identify potential product ideas/features based on market research and discussions with
   customers and other stakeholders.
2. Design and drive the roadmap for the product – vision & strategy, feature definition, and milestones.
3. Manage end to end product – from concept, to design, development, testing to deployment/launch.
4. Manage Product Backlog
5. Competitive Benchmarking
6. Define success criteria for products and review usage/metrics.
7. Be responsible for Product Improvement and Innovation based on technology and market trends, as well as customer needs and feedback.

QUALIFICATION AND EXPERIENCE:

1. B.E./B.Tech + MBA (preferred but not mandatory).
2. At least 10+ years of total experience with 5+ years of relevant experience.
3. Excellent communication skills (active listening, verbal and written) - ability to comprehend and translate vague requirements into clear, detailed documentation.
4. Exceptional analytical and conceptual thinking skills.
5. Excellent planning, organizational, and time management skills.
6. Solid understanding of technology. Preferably past experience working as an engineer.

What you need to have:

• Total of 3-5 years of experience building cutting-edge products.
• Must have a degree in Computer Science or a related field. Strong understanding of object-oriented programming, concurrency, and fundamentals of computer science.

• Technically Hands-on, prior experience with scalable Architecture.
• Bring 3-5 years of software engineering and product delivery experience, with a strong background in algorithms.
• Excellent command over Data Structures and Algorithm Proficiency in implementation of algorithms and use of advanced data structures to solve problems in computing
• Exceptional coding skills in an Object-Oriented programming language (Python preferred with Django framework).
• Strong problem-solving and analytical skills.
• Experience with web technologies Java/Python, Linux, Apache, MySQL, solr, memcache, redis.
• Experience in architecting & building real-time, large-scale e-commerce applications.
• Experience with high-performance websites catering to millions of daily traffic is a plus.

• Java/ Python, MySQL, Redis, ElasticSearch, Problem Solving, Scalability, Design Patterns, Distributed System

• Develop complex software products that include scale, algorithmic complexity, and a huge amount of data.
• Build cutting-edge scalable systems by writing simple and efficient code.
• Code, develop, design, and architect features related to the existing application. We expect you to own modules end to end and take pride in the work products you ship
• Contribute to all aspects of an agile software development lifecycle including design, architecture, development, documentation, testing, and operations.
• Design, implement, and maintain highly scalable, multi-tier, distributed server software applications
• Deliver across the entire app life cycle, design, build, deploy, test, release to app stores, and support
• Working directly with developers and product managers to conceptualize, build, test, and release products
• Take responsibility for performance and stability for all server functions
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Responsibilities and Duties
You'd be responsible to:

• conceptualize new content ideas,
• research on the assigned topics,
• and create high-quality content around mobile games.
•  

Qualifications and Skills

• Impeccable written and verbal command over English is a must.
• Graduate/post-graduate in English literature or Technology would be a plus.
• Must NOT be over 28 years old in age.