Business Development Executive

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

At Toast, our Site Reliability Engineers (SREs) are responsible for keeping all customer-facing services and other Toast production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople who apply sound software engineering principles, operational discipline, and mature automation to our environments and our codebase. Our decisions are based on instrumentation and continuous observability, as well as predictions and capacity planning.

About this roll* (Responsibilities) 

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplift
• Balance feature development speed and reliability with well-defined service level objectives

Troubleshooting and Supporting Escalations:

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Diagnose performance bottlenecks and implement optimizations across infrastructure, databases, web, and mobile applications
• Implement strategies to increase system reliability and performance through on-call rotation and process optimization
• Perform and run blameless RCAs on incidents and outages aggressively, looking for answers that will prevent the incident from ever happening again

Do you have the right ingredients? (Requirements)

• Extensive industry experience with at least 7+ years in SRE and/or DevOps roles
• Polyglot technologist/generalist with a thirst for learning
• Deep understanding of cloud and microservice architecture and the JVM
• Experience with tools such as APM, Terraform, Ansible, GitHub, Jenkins, and Docker
• Experience developing software or software projects in at least four languages, ideally including two of Go, Python, and Java
• Experience with cloud computing technologies ( AWS cloud provider preferred)

Bread puns are encouraged but not required

Core Responsibilities:

• You would have the opportunity to work with a number of leading edge technologies.
• Write test cases to test code using automation frameworks, as well as create and continuously improve our test automation environment.
• Develop & maintain automated test scripts covering functional correctness using Object Oriented programming concepts, for both new features & Regression testing of existing functionality
• Understand software internals, debug code, automate repetitive tasks, and implement new tools and frameworks needed to streamline our QA process.
• Work directly with both Software Development Engineers and Product Managers to understand features, review technical implementations, and implement testing strategy.
• Plan, create and manage the overall Quality Planning strategy, design documentation for automation processes

Skills and Expertise:

• Minimum 3 Years' Experience
• Knowledge and proficiency in the use of various automated tools that are used in the
• Automated testing procedures.
• Execute interactive test procedures.
• Proficient in writing Automation scripts.
• Sound knowledge of programming and/or scripting languages. Java and Java script
• Good knowledge of SQL queries. Practical knowledge of web-based technologies
• Proven experience with Web-application Automation testing, Mobile apps testing.
• Understanding of OO concepts & its application to Automation framework
• Willingness to proactively engage in continuous process improvement
• Ability to communicate clearly with different areas of the business.
• Clarity of written communication when describing and issue or QA failure
• Experience in working with an Agile Development Methodology like Scrum
• Keen eye for detail and a commitment to excellence

About Tacnik:

Tacnik is an award-winning technology startup founded in 2016, Tacnik’s USP is its ability to combine myriad technologies — Virtual Reality, Augmented Reality, IoT, Gesture Technology, App Development & Game Development— to create holistic experiences for clients. 

Job Description:

We are looking for a tenacious Client Relations Specialist to become the face of the organization by being the first point of contact for incoming & outbound leads. The ideal candidate will have excellent communication skills and can understand the jargon of technical teams and clients' needs, helping to facilitate communication among those groups. The core responsibility will include lead nurturing & onboarding clients along with closely working on the CRM tool and strategizing based on various parameters such as clients' demographics. Experience of working within a sales team (for technology-based products) and a track record of working closely with product managers and clients (directly) is preferred.  

Skills:

Excellent written and verbal communication skills

Excellent technology skills and use of web-based applications

Confident speaker & a passion for relationship building

Highly creative with a focus on problem-solving

Excellent organizational skills

Good data analysis skills

Strong grasp of MS Office

Resilience and persistence

Results orientated

Responsibilities:

Pre-Sales:

Handling and directing sales enquiries.

Nurturing incoming deals and leads into prospective clients - Providing product demos & answering client’s questions & concerns.

Negotiating deliverables, commercials & timelines with clients.

Manage confirmed projects: o Review and approve proposals or requests, providing supporting material.

Align product team and client on expectations, deliverables & timelines.

Build, update & manage insightful analytical reports for clients & for the company to evaluate ROI.

Product Improvisation:

Understand client expectations & challenges of technologies to negotiate possible deliverables. Perform competitor analysis to understand features and improve product.

Others:

Managing & maintaining deals & projects on our cloud-based CRM system.

Communicating internally to brief colleagues on opportunities and pipeline status. 

YARDI Software Developer

The ideal candidate will have an application development background with strong technical skills in MS SQL Server, SSRS, YSR, and experience with Yardi Real Estate Software Modules. The candidate will be an expert multi-tasker with excellent problem-solving skills and a can-do attitude. They tackle tasks head, looking for opportunities to assist teams and create efficiencies. Yardi Technical Developer designs, develops, debugs, tests and implements software enhancements. Responsibilities include correcting defects in existing applications; documenting defect resolutions; planning implementation; solution customizations, configurations and enhancements.

Key Accountabilities & Tasks

§  Designs and develops front-end and back-end web application features

§  Performs maintenance programming for existing versions

§  Analyzes and documents reasons for test failure, and revises/debugs assigned programs and/or procedures as necessary

§  Uses corporate approved sourced control applications to maintain code changes

§  Understands application and uses standards

§  Adheres to department policies, procedures and standards in the development and implementation of software

§  Collaborate with all the key stakeholders to find alternatives and solutions to business challenges. Seek out systems solutions (either internal to client or external 3rd party solutions) that can be leveraged to meet business requirements.

§  Act as primary liaison with Business Solution Manager during the development lifecycle, from needs analysis and bug tracking to UAT and rollout.

§  Develop and manage working relations with Business Solution Manager, and subject matter experts to ensure the business solutions are aligned with their goals and priorities, and how process automation through IT solutions will help them reach their goals.

§  Create and maintain a cohesive, coordinated plan to deliver solutions that meet the stakeholders’ priorities within budgetary and product requirements.

§  Execute on project plans and assist others in executing on project plans across the various groups.

§  Analyze and document requirements and use appropriate techniques to refine, review and validate requirements.

§  Provide pro-active consulting in Technology and Operations Business Process design and re-engineering to uplift Nakheel Malls services to the tenants and end consumers.

§  Provide Yardi client support and technical issue resolution via Ticket System/Portal, E-Mail, phone and other electronic medium.

§  Create and enhance management reports utilizing Yardi

§  Oversee source control for report repository.

Qualifications, Experience, & Skills

§  Bachelor’s degree in Information Technology or equivalent.

§  Minimum 3 years of YARDI software development experience in the similar role.

§  Ability to understand and communicate complex business requirements in technical terms.

§  Strong project management skills.

§  Experience in organizing, planning, and executing large scale IT projects from vision through implementation, involving internal personnel, contractors, and vendors.

§  Must be able to research, write and edit content for various projects.

§  Excellent interpersonal skills to relate and communicate to all levels of the IT members.

§  Ability to take initiative and an aptitude for creative problem-solving.

§  Displays a positive attitude and works well with others.

§  Planning & Project Management skills.

§  Prioritization, Organizing & Time management skills

§  Team Player

§  Flexible and adaptability skills

§  Source control management systems, multi-threading and concurrency

§  Debugging, performance profiling and optimization

§  Strong knowledge in Voyager database Schema

§  Able to develop Columnar reports, YSR and correspondence reports 

§  Experience in YARDI international, commercial and residential modules 

§  Knowledge in YARDI AR, AP, GL, ABF and FA

§  Experience in YARDI commercial cafe & Rent Cafe

§  Experience in YARDI Voyager, YARDI commercial cafe and YARDI Rent Cafe Implementation process.

§  Technical Knowledge in YARDI Orion BI Report Writing.