Business Development Executive

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Position Responsibilities :

1. Prime focuses on installation, testing, and configuration for Oracle, ASM, backup/recovery, security, monitoring, maintenance, logging, HA, and DR setup.
2. Managing hundreds of Oracle databases using more innovative routines/tools to identify the opportunities for better security and availability 
3. Setup and manage Oracle OEM
4. Analyze, solve, and correct issues in real time
5. Bring standards across environments and products by developing SOPs.
6. Optimize day-to-day operations and bring efficiencies
7. Plan and implement industry best practices for the best utilization of available resources
8. Perform duties in compliance with Deltek, industry, and regulatory security and compliance standards as defined
9. Work with cross-functional teams to assist in application and hosting optimization
10. Respond effectively to high-priority issues and incidents when needed
11. Provide Technically expertise and training to internal and external teams for Oracle Administration
12. Work independently and with a global team on highly specialized projects
13. Provide on-call support as required
14. Perform duties in compliance with Deltek, industry, and regulatory security and compliance standards as defined.

Qualifications :

1. 10+ years of Oracle DBA experience, at least 4 of which are in 12c or newer with multitenancy in a virtualized environment, AWS is preferred
2. In-depth knowledge and extensive hands-on experience with Oracle, Grid, ASM, OEM, Fleet Management, RMAN, Data Guard, TDE, CMU, Patching, and other critical components of Oracle
3. In-depth knowledge of Pluggable Databases, Virtualize Platform, Linux OS environments, and operating system Internals
4. Thorough understanding of configuration options, configurable components, concepts, and technologies
5. Strong expertise and hands-on with installation, configuration, backup, and restoration of all data
6. Extensive experience in troubleshooting and maintaining 100+ database instances using a variety of tools
7. Experience with large-scale database management designs, best practices, and issues
8. Good experience with database scripting Shell/python scripting to manage effort-consuming tasks in a more innovative way
9. Excellent verbal and written communication skills
10. Excellent time management and prioritization skills with an ability to escalate concerns or questions
11. Data-driven solid analytical skills, ability to create reports and present decision-supporting data/patterns
12. A plus is knowledge and experience in OCI (Oracle Cloud Infrastructure), Snowflake, and Rubrik.
13. Individuals will be working European hours to support Denmark. 
14. Perform duties in compliance with Deltek, industry, and regulatory security and compliance standards as defined.
15. Improves and contributes towards the team's delivery process and raises change requests appropriately. Can estimate the effort required and ensure priority & urgency are understood. Ensures appropriate monitoring is in place.
16. Displays good skills in executing and creating solutions for toil reduction and efficiency. Exercises abilities in troubleshooting, critical thinking, and problem-solving.
17. I can handle all incidents and lead incident response with appropriate communication. I take a systematic approach to problems and see them through to the conclusion. 
18. Deliver business value by improving functional/product knowledge by executing best practices and contributing ideas toward innovation.
19. Ability to exercise analytical and technical thinking across multiple areas of responsibility.
20. When delivering tasks, collaborating, and managing feedback, the sphere of influence influences the supervisor, peers, clients, and other teams. Decisions' impact affects a wide range of teams or areas of responsibility and facilitates the crafting and implementation of strategies.

Skills / Requirements

· Experience: 2-5 years

· Must Have: HTML / CSS / JavaScript

· Must Have: Angular development, Exposure to NodeJs

· Good to Have: Ionic

Essential Job Duties and Responsibilities

· Work with the Project Architects & Business owners to understand requirements

· Create performant, efficient code

· Design and development of features/modules

· Code review, Testing and Deployment

· Manage, Guide and Mentor team resources.

Desired Attributes

· Understanding of good system design, reusable components, extensibility etc.


· Excellent written and spoken communication skills


· Proven working experience in web and server-side programming.

· Experience with any MVC Framework

· Hands on knowledge of any source control Git

· Understanding of web applications including security, session management, and best development practices

· Experience working in an Agile / Scrum development process will be a bonus

· Exposure to testing frameworks for the Unit test, Integration test, and automated testing

Qualification

B.E / B.Tech / M.E / M.Tech in Computer Science or Electronics & Communication / BSC IT / BCA/ MCA.

Employment Type

Full time.

Responsibilities

- Building and maintenance of resilient and scalable production infrastructure 

Improvement of monitoring systems

- Improvement of monitoring systems

- Creation and support of development automation processes (CI / CD)

- Participation in infrastructure development 

- Detection of problems in architecture and proposing of solutions for solving them 

- Creation of tasks for system improvements for system scalability, performance and monitoring

- Analysis of product requirements in the aspect of devops

- Incident analysis and fixing

Skills and Experience

- Understanding of the distributed systems principles 

- Understanding of principles for building a resistant network infrastructure 

- Experience of Ubuntu Linux administration (Debian-like will be a plus)

- Strong knowledge of Bash

- Experience of working with LXC-containers 

- Understanding and experience with infrastructure as a code approach 

- Experience of development idempotent Ansible roles

- Experience of working with git

Preferred experience

 Experience with relational databases (PostgeSQL), ability to create simple SQL queries 

- Experience with monitoring and metric collect systems (Prometheus, Grafana, Zabbix)

- Understanding of dynamic routing (OSPF) 

- Knowledge and experience of working with network equipment Cisco

- Experience of working with Cisco NX-OS

- Experience of working with IPsec, VXLAN, Open vSwitch

- Knowledge of principles of multicast protocols IGMP, PIM

- Experience of setting multicast on Cisco equipment

- Experience administering Atlassian products

Qualification & Experience:

• Bachelor of Engineering, preferably in Computer Science/or related fields or Masters, from a premier college
• 2 to 6 years overall software development experience
• Proven hands-on Software Development experience
• Ability to work with an agile mindset
• Having a polyglot mindset to think beyond one programming language/framework to choose the right tech stack for the right problem and exhibit learnability to pick up new technologies
• Proven working experience in Java development/Python development with reasonable exposure to Python/Java respectively or willingness to learn Python/Java
• Hands on experience in designing and developing applications using Java EE platforms/Python Frameworks
• Object Oriented analysis and design using common design patterns
• Good Understanding of Data Structures & Algorithms
• Hands on multi-threading
• Experience in the Relational Databases, SQL and ORM technologies (e.g. JDBC, JPA2, Hibernate, Django ORM)
• Experience with test-driven development