Business Development Associate

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

• Proven at least 2 to 3 years of work experience as a Front-end developer
• Hands-on experience with markup languages
• Experience with JavaScript,Next.Js and Tailwind is a must
• Familiarity with browser testing and debugging
• In-depth understanding of the entire web development process (design, development and deployment)
• Understanding of layout aesthetics
• Excellent analytical and multitasking skills
• Engineering Graduates preferred

Role: Functions Developer (Embedded c - Algorithm / Driving Functions Development)

Location: Hyderabad

Duration:Fulltime
Job Description:

• Design and development of automotive feature/function software/components (ACC, AEB, TSR, LKA etc.) for ADAS/AD systems
• Coordination and regular interaction with different stakeholders and teams like testing, requirements, leads etc.
• Participate in SW requirement generation, SW architecture, detailed design etc.

Requirement:

• 3-7 years of experience in development of Algorithm & Functions for advance driver assist systems (ADAS), Autonomous driving (AD)
• Development experience with safety critical systems
• Experienced in development using MATLAB Simulink, TargetLink, Stateflow
• Experience in modelling and validation of control systems
• Knowledge of SIL, Performance Test, Functional testing
• Embedded software development using C, C++
• Issue management and version control
• Knowledge of ASPICE processes, Static analysis, MISRA checks etc.
• Strong written and verbal communication skills
• Proactive approach for problem solving

Good to have:

• Knowledge of ADAS/AD functions (ACC, TSR, AEB, LCA etc), Data Analysis
• Experienced in managing and authoring of function specification requirements
• Familiarity with AUTOSAR RTE

Nice to have:

• AUTOSAR, Functional Safety (ISO26262) exposure
• Scripting Knowledge - Python, MATLAB
• Working knowledge of automotive protocols like CAN, Ethernet etc.

Job Details: 

• Three plus years of experience in IT systems analysis and application program development
• Experience in an Object Oriented Programming language such as Java is a must
• The candidate must be a hands-on coder doing active development
• Extensive experience programming in Java Application Development & RESTful API
• Experience in AWS Cloud technologies is optional but good to have
• Proficient in Object-Oriented Programming (OOP) concepts, workflows, and design patterns

MTX Group Inc. is seeking motivated Senior Consultants (SDFC) to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform, mavQ, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The mavQ Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

The Senior Consultant (SDFC) role is responsible for Leading a Development Team. This role adheres to and promotes MTX Group, Inc’s company’s values by performing respective duties in a manner that supports and contributes to the achievement of MTX Group, Inc’s company’s goals.

Responsibilities:

• Develop end to end Salesforce solutions using Lightning Web components, Lightning Aura components, Force.com APEX Class, Triggers, Visualforce pages, components etc
• Play a technical lead role in evaluating new CRM technologies/add-ons and developing plans for their implementation into Salesforce org
• Provide technical support for existing custom APEX code being used on the Force.com platform
• Integrate applications with salesforce leveraging SOAP/REST-based solutions
• Train other development resources on Salesforce development practices
• Maintain alignment with Salesforce development best practices
• Build future integration points between Salesforce and Custom Applications

What you will bring:

• 4+ years of extensive experience in Apex and Lightning development
• 1+ Years of experience in LWC
• Prior experience of working as technical lead on the projects 
• Skills: Lightning Web Components, Lightning Aura components, Bitbucket / Continuous Integration, Jenkins, Modern Javascript, Salesforce Lightning Design System(SLDS)
• Hands-on experience with Web services and integration
• Extensive experience in developing Lightning Components - both within the Salesforce Lightning Design System and by writing custom Lightning Components
• Strong communication skills -- both verbal and written
• Experience creating Workflow, process builder and Approval process
• Experience with developing data models within Salesforce
• Understanding of UX and UI design principles
• Experience with interacting with external systems via Salesforce callout
• Good experience of SOQL (Salesforce Object Query Language) and SOSL (Salesforce Object Search Language)
• Functional knowledge of Salesforce Sales, Services & community cloud modules
• Should have exposure to version control and continuous integration via Bitbucket or Github

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others

***

• Should have a good experience selling IT sales services in the USA/Europe region
• Should have knowledge of IT services like Web services, Cloud Services, Mobile Technology.
• Experience working in B2B Sales
• Create and implement sales strategies in line with the company's growth objectives
• Managing prospective client relationships through all phases of the sales cycle
• Developing and maintaining strong professional relationships with global accounts, to maximize sales
• The ability to write reports and proposals
• Comfortable working in different time zones to connect with our target audience
• Experience working with end-to-end sales from lead generation to lead conversion.
• Proven track record for closing new deals with both large and mid-size companies
• Knowledge of Demand generation
• Lead generation skills for IT services projects
• Develop and execute strategies to expand inbound lead/demand generation
• Must have good working experience in Upwork, Freelance.com, PeoplePerHour
• Good communication skills verbal as well as written is must

Business Development Executive

We are looking for an energetic, well-spoken business development executive to contribute and join the growth of our company.

Business Development Executive Responsibilities:

• Familiarizing yourself with all services offered by our company.
• Conducting market research and identifying potential clients.
• Procuring new clients through direct contact, word-of-mouth, referrals, cold calling, email campaigns, and social media campaigns
• Write a pitch for email and social media 
• Schedule appointments with interested clients
• Crafting business proposals and contracts to draw in more revenue from clients.
• Collating and maintaining client information in the database.

Business Development Executive Requirements:

• Experience with lead generation and prospect management
• Able to professionally and confidently communicate with C-Level Executives
• 3 - 5 years of relevant work experience in business development or similar field preferred.
• Extensive sales experience.
• Intuitive and insightful, particularly regarding human behavior.
• Ability to generate revenue by identifying pain points and suggesting suitable services.
• Great networking skills.
• Demonstrated and proven sales track record

Nice to Have

• Degree in marketing, business administration, or similar.
• Strong IT Skills and knowledge of Cloud

Perks and Benefits 

• Unparallel incentives!
• Growth (Guess what? You need not wait for a year to grow. Perform Well, Grow
• Soon!)