3D Modelling and Texturing Artist.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

The programmer must have 2-3 years plus work experience with:

Visual Basic .NET and Visual Basic 6, including the use of program “classes” and creation of DLL’s

 SQL Server databases, SQL, ADO.NET

 Crystal Reports Experience with the following is desirable but not required:

 ASP.NET

 MS Word, MS Excel, MS Exchange

 Networking/LANs, TCP/IP protocol

Job Summary:

The position of a Software Developer is a full time VB6 Programmer role. He will be primary responsible for maintaining and developing code. As a VB 6 programmer you will be responsible for to plan program code, enhancements and changes. Job Responsibilities: 1. To create, test and maintain software product codes. 2. Provides assistance to technical staff when they are unable to resolve a program, SQL database. 3. To resolve customer queries as assigned to resolve a problem. 4. Perform all other duties as needed or required to maintain and grow profitable business within the assigned areas.

1. SAP SD(Sales and Distribution) - HANA Sales of S/4 HANA

2. O2C(Order To Cash ) business process expertise,

3. SAP SD Implementation/Support/Development project expertise.

4. Exposure to SAP SD configurations (O2C processes, Pricing Procedure, Revenue account determination, Credit Management, Rebate Processing, Batch Management, Consignment, Stock transport orders)

5. S/4 Migration/Implementation/AMS experience

About our Client

Our client is a B2B2C tech firm backed by India’s largest retailer and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech

It aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.

The company currently powers closed-loop loyalty programs for all different brands under its parent retail group. Currently, it has 20Mn+ registered customers and 3Mn MAU across 8 brands. Its vision is to be at the center of D2C Brands and the consumer consumption ecosystem

Job Location -Bangalore

Requirement

4+ years ​of experience building frontend for ​consumer facing​ products

2+ years​ experience on   ​React .Jsand core principles

 Good to have experience with popular React.native

​Team Lead/Management ​experience

Develop all user-facing products in React

Thorough understanding of ​architecting​ the frontend system with ​Server Side  Rendering –

Familiarity with modern front-end build pipelines and tools

Understands ​app development cycle

Flexibility and deadline driven

Regards
Team Merito

Primary Responsibilities

• Design, architect and develop advanced software solutions in a cross functional Agile team supporting multiple projects and initiatives
• Collaborate with product owners and/or the business on requirements definition, development of functional specifications, and design
• Collaborate on or lead development of technical design and specifications as required
• Code, test and document new applications as well as changes to existing system functionality and ensure successful completion
• Take on leadership roles as needed

Skills & Requirements

• Bachelor’s Degree required, preferably in Computer Science or related field
• 3+ years of software development experience using GoLang/Java programming language
• Experience with cloud technologies (AWS/Azure/GCP/Pivotal Cloud Foundry/any private cloud) and containerization is required
• AWS - experience in extensive use of AWS offerings like Redis, Kafka etc.
• Experience with a micro-services architecture is a plus
• Excellent communication, collaboration, reporting, analytical and problem-solving skills
• Experience with PostgreSQL or other Relational Databases
• Test-driven development mindset and a focus on quality, scalability, and performance
• Strong programming fundamentals and ability to produce high quality code
• Solid understanding of Agile (SCRUM) Development Process required

Job Roles

Responsibilities

• Installing and configuring Informatica components, including high availability; managing server activations and de-activations for all environments; ensuring that all systems and procedures adhere to organizational best practices
• Day to day administration of the Informatica Suite of services (PowerCenter, IDS, Metadata, Glossary and Analyst).
• Informatica capacity planning and on-going monitoring (e.g. CPU, Memory, etc.) to proactively increase capacity as needed.
• Manage backup and security of Data Integration Infrastructure.
• Design, develop, and maintain all data warehouse, data marts, and ETL functions for the organization as a part of an infrastructure team.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Develop and interpret organizational goals, policies, and procedures.
• Evaluate the organization's technology use and needs and recommend improvements, such as software upgrades.
• Prepare and review operational reports or project progress reports.
• Assist in the daily operations of the Architecture Team , analyzing workflow, establishing priorities, developing standards, and setting deadlines.
• Work with vendors to manage support SLA’s and influence vendor product roadmap
• Provide leadership and guidance in technical meetings, define standards and assist/provide status updates
• Work with cross functional operations teams such as systems, storage and network to design technology stacks.

Preferred Qualifications

• Minimum 6+ years’ experience as Informatica Engineer and Developer role
• Minimum of 5+ years’ experience in an ETL environment as a developer.
• Minimum of 5+ years of experience in SQL coding and understanding of databases
• Proficiency in Python
• Proficiency in command line troubleshooting
• Proficiency in writing code in Perl/Shell scripting languages
• Understanding of Java and concepts of Object-oriented programming
• Good understanding of systems, networking, and storage
• Strong knowledge of scalability and high availability