Sales Executive

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and Corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Associate Project Manager

Experience Level: 2+ years

Location: Bangalore, Onsite

Roles & Responsibilities:

● Coordinate with the client and the development team making sure the smooth flow of (WordPress, MEAN / MERNSTACK) projects.

● Being the One Point POC for clients & handling their issues.

● Delegating the projects to the Team.

● Should have exposure to handling Website clients.

● Following up to ensure projects run smoothly within the given timeline.

● We are looking for someone who has handled projects from scratch.

● Handled a team of about 15 (developers, UI/UX, content writer).

● Should have experience of client interaction daily.

● Set project milestones and monitor progress to ensure timely delivery.

● Handle and resolve technical queries from clients regarding project aspects.

● Ensure client satisfaction through effective resolution of issues and proactive communication.

● Cater predominantly to the domestic market, understanding specific needs and requirements.

● Document the scope of work clearly and comprehensively to guide the development process.

● Ensure all documentation is up-to-date and accessible to relevant stakeholders

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
• Proven 2 to 12 years of professional experience in Node.js development
• Strong proficiency in JavaScript, including ES6+ syntax
• Expertise in designing and developing RESTful APIs and microservices architecture
• Experience with popular Node.js frameworks such as Express.js, Nest.js, or Hapi.js
• Experience in modern front-end technologies (e.g., HTML, CSS, JavaScript frameworks like React, Angular, or Vue.js)
• Solid understanding of asynchronous programming, event-driven architecture, and design patterns
• Extensive knowledge of database systems, both SQL and NoSQL (e.g., MongoDB, PostgreSQL, MySQL)
• Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform
• Familiarity with containerization technologies (e.g., Docker, Kubernetes)

Responsibilities:

• Data science model review, run the code refactoring and optimization, containerization, deployment, versioning, and monitoring of its quality.
• Design and implement cloud solutions, build MLOps on the cloud (preferably AWS)
• Work with workflow orchestration tools like Kubeflow, Airflow, Argo, or similar tools
• Data science models testing, validation, and test automation.
• Communicate with a team of data scientists, data engineers, and architects, and document the processes.

Eligibility:

• Rich hands-on experience in writing object-oriented code using python
• Min 3 years of MLOps experience (Including model versioning, model and data lineage, monitoring, model hosting and deployment, scalability, orchestration, continuous learning, and Automated pipelines)
• Understanding of Data Structures, Data Systems, and software architecture
• Experience in using MLOps frameworks like Kubeflow, MLFlow, and Airflow Pipelines for building, deploying, and managing multi-step ML workflows based on Docker containers and Kubernetes.
• Exposure to deep learning approaches and modeling frameworks (PyTorch, Tensorflow, Keras, etc. )

Front-end Developer with a passion for sustainability

• Git
• Angular
• Bootstrap, Material-UI, TailwindCSS or any other widely-adapted CSS library/framework
• Sass or other css preprocessors
• NgRx or other state management libraries
• StorybookJS
• Jest or other Javascript unit testing libraries

• Solid understanding and experience
• Cross-browser compatibility
• Front End optimisation
• Frontend architecture
• REST APIs and integrations
• Object Oriented Programming concepts
• Design Patterns
• TDD (Test Driven Development)
• Agile

• Any cloud provider services (AWS/Azure/Google Cloud etc.,)
• Docker or any other virtualization technology
• NodeJS (ExpressJS, LoopbackJS, HapiJS etc.,)
• Interface design tools like XD, Figma
• Developing REST APIs

Responsibilities :

·      You will manage a team of backend engineers to deliver a valuable and delightful product for our users.

·      You will be responsible for liaising with external stakeholders such as product, acquisition and retention teams to come up with a charter for a certain vertical(game), and then execute on it. You will be responsible for the evolution of an already bleeding-edge tech stack and keep it current.

·      You will be responsible for setting the correct set of processes in engineering that help you get very high efficiency in the organisation.

·      You will be required to make decisions quickly, and work under strict timelines.

·      You would need to demonstrate an ability to stay objective while creating an appropriate decision-making framework for the entire organisation.

·      You will believe in measure-ability of the success of the tech stack and processes adopted.

Requirements:

·      B.E/MS in Computer Science or equivalent

·      10+ years or more of progressive software technology experience with at least 3 years in management role.

·      Completely hands on with technology and architecture. Start-up experience is a huge plus.

·      Excellent and robust understanding of scalable product system architecture(s), platforms and core technologies

·      Demonstrated problem-solving and leadership skills to pursue correct engineering process in adverse conditions. Ability to embrace and demonstrate leadership beyond ownership

·      Provide thought leadership to setup and manage processes.

·      Ability to work in a very agile, fast-paced environment with changing requirements.

·      Ability to work efficiently in an entrepreneurial and in a start-up environment

·      A good understanding of Java/Spring/Akka, Javascript or Golang.

·      Hands on knowledge of some of these technologies - MySQL, NodeJS, message brokers such as Kafka/RabbitMQ, NoSQL datastore such as Mongo, Cassandra, Arango, distributed caches such as Redis/memcached, container technology such as Docker and Kubernetes etc. is a big plus.

·      Great proficiency in distributed systems design, with an ability to make the right trade-offs for creating future-proof solutions.

·      Ability to build a product end-to-end with the help of multiple engineering teams.

•SaaS platform, and from a marketing background preferable.

• Conducting market research to identify selling possibilities and evaluate customer needs.

• Actively seeking out new sales opportunities through calling, networking and social media.

• Designing and implementing marketing plans for the company products.

• Answering to client queries about product specifications and uses.

• Develop relationships with existing customers and keeping touch with them.

• Work with other team members to ensure customer satisfaction.

• Find new business opportunities and customers.

• Contact potential customers to showcase company products or services.

• Use of social media like LinkedIn, after connecting to customers dropping emails like an introductory template or a pdf, scheduling demos and sending proposals and sales.

 •Preferred: Females

Syook is an established startup headquartered in Bengaluru, working in the B2B space. We are currently on the path of high growth and productivity, and great culture building (because we know the two go hand in hand)! We are looking for folks who will ask questions like why/why not, what can I do to make this better, how can I help the company and most importantly, what can the company do to help you.

Our flagship product Syook InSite allows businesses to visualize their operations, providing information that can easily translate into measurable impact on the bottom-line. InSite is an Industrial Internet-of-Things (IIoT) solution that uses Bluetooth Low Energy (BLE) beacons to generate highly-accurate location data of all your resources (both assets and people), at much lower costs than https://syook.com/rfid-vs-ble-vs-uwb-vs-wi-fi/">comparable technologies. The result: Quick RoI and Improved Operational Performance. It’s Industry 4.0, ready for deployment!

First and foremost, we're looking for people who are excited about what we're doing -- you don't need to know anything about IoT, but should be excited to learn. We're building in an entirely new space, so you'll be able to use creativity to help us solve problems and delight our customers.

Our product stack is MERN (React, Node + Express, MongoDB) with a few services also written in Java and Go and we use React Native on mobile.

We’re looking for someone who has always loved to be on the creative side of things and enjoys creating user experiences that are inviting, intuitive and impactful. You must enjoy designing the layouts of the product, the navigation and the complete look and feel of it. 

A day in your role will involve any of the following (or a combination):

• Develop new user-facing features
• Build reusable UI components and libraries for future use (for web and mobile)
• Ensure the technical feasibility of UI/UX designs
• Optimize application frontend (web and mobile) for speed and scalability
• Ship out bug free code using TDD
• Work towards more stability & scalability of the frontend
• Understand the requirements and give adequate time estimates for the features
• Coordinate with QA for every feature and make sure releases are bug free

This list is not exhaustive at all, and you'll have a lot of autonomy over your work.

This is a full time position based out of Bengaluru with the option of working remotely few days of the week. During the interview, you'll be able to share what you're most interested in.

1. We're working to solve a massive global problem and help organizations be more competitive. We love solving problems using technology and are bridging a massive gap in the operations excellence domain.
2. We're small, so you'll be able to contribute efficiently and without bureaucracy. You'll quickly have responsibility over big areas of our product.
3. Our team has a wide range of experiences (Oilfield, Telecom, Psychology PhD, etc.) and are excited to learn from you, too.
4. You'll be able to work independently and set your own schedule. We don't micromanage and will help you do great work. We trust our people and believe that each person here puts their best foot forward.
5. We'll mould your role to shape a career you're excited about. We care a ton about your satisfaction and job happiness, and will help prep you for whatever you're looking for in the future.
6. We work hard and also highly value balanced work/life. We care about family and your own personal development, and don't expect for you to be always engaged with work.

1. We're small (35+ people in the company now), so if you like more established companies, it's not (yet) the right time. You'll help build our company's culture.
2. Since we're an early stage startup, projects and priorities may shift.
3. Our customers love us, and there's a lot we can improve. It's a great place to be, but it means there's some jank. (Nothing too scary! 😃)
4. We can't (yet) provide constant close mentorship for junior developers. As we grow, we'll get a lot better at this.
5. Since you'll have a lot of responsibility and creativity over projects, they may not be defined perfectly initially. You'll be expected to bring your own experience and perspective to help us do the right things, and raise flags if you think we should do things differently.

None of these are requirements, but do describe the kinds of people that we think would be most effective at Syook right now.

1. Love thinking broadly about problems and thinking creatively about how to solve them efficiently.
2. Happy to try things out to validate new features, and move on if they no longer solve a problem.
3. Excited for a front-row seat into a fast growing, early stage company. Things will change a lot!
4. Enjoy thinking through trade-offs, with both mindfulness of short-term needs and our long-term direction.
5. Happy writing documentation so that others can ramp up super easily and you're never a single-source-of-failure. We're a bit too small to have silos.
6. You are driven and care about doing a good job and improving your craft.
7. You have a growth mindset, can keep up with the latest technology changes and trends and suggest enhancements based on these 
8. Most importantly, you’re the kind of person who is friendly, approachable, ready to help others and personally driven to put your best foot forward.

Technically these are some of the things we would like for you to have to be able to contribute effectively in this kind of a position:

1. You are fluent working with client-side scripting and JavaScript frameworks, in particular React and React Native along with state management libraries like Redux. 
2. You are proficient in understanding of web markup, including HTML5, CSS3
3. You have knowledge of developing mobile apps 
4. You can write non-trivial programs in Javascript
5. You can write clean, modular code in either Object-Oriented style or Functional style
6. You are comfortable with Test Driven Development
7. You are fluent in using the tools of the trade: Testing, Editors, Git, Command line, Slack

Apart from the above it would be a plus if you also have

• Knowledge of Docker
• Open source contributions 

Since we're an early-stage startup, we constantly have to ask "what gets the most value, cheaply, to validate our assumptions?" We build some things to last a long time, and others as prototypes.

We use linting, e2e testing, CI CD, observability logging, and production probers. We've documented both our web and mobile apps so that you should be able to get started easily—and if you need help, we'll absolutely improve our docs—and contribute your first day.

We recognize the value of maintainability and keeping our developer experience nimble. Our sprints are for 2 weeks and we push releases to production as per this schedule.

You'll help push us to be our best, and we're excited for recommendations and insights you have as you join. You'll be an owner and contribute towards how we work.

We want you at your best, and won't be giving you gotcha-style algorithms questions. We want to get to know you, hear about what you're interested in, and learn about what you hope to do in the future.

You'll first talk to Sarlaksha or someone from the People Services team (over phone or video) and won't need to prepare anything in advance. The goal of this conversation is to get to know you and mutually explore if we might be a good fit for each other. You'll learn more about Syook and have a chance to ask any questions about our company, team culture, and product.

The conversation will also revolve around your technical experience. We'll talk about frameworks you've used, how you make technical decisions, types of problems you like to solve, etc. You won't need to prepare anything in advance.

This is primarily used to get a better feel for your experience, how you work, and where you may fit in. It'll be used to design the rest of the interview process.

Through this and the next steps, you'll meet more people in the company so we can get to know each other.

Everyone has different strengths, and we want you to do your best. Our goal is for you to clearly demonstrate your technical aptitude. We're open to accommodating what would work best for you.

We can choose mutually between several different options:

1. A live pair coding session where we'll work through some problems.
2. Working through similar problems independently as a take home challenge.
3. Presenting any previous work you've done (example: open source, side project, or even another interview you did).

We will talk to a few people you've worked with before to learn more about how we can best work with you. We expect to hear great things, so this is primarily so we can work with you as effectively as possible.

You’ll be our: Interaction Design Manager

You’ll be based at: IBC Knowledge Park, Bengaluru

You’ll be aligned with: Customer Experience Lead

You’ll be the member of: Customer Experience Team

What you’ll do :

As a design leader, you will be working with Product managers, Experience managers and Engineering teams to define strategies and lead the creation of great unparalleled customer experiences

You will be owning & driving the quality of Customer and Business-facing interfaces designed across customer journeys

You will be designing how designers design. Dream, explore, create, and nurture other designers’ skills and processes, identifying areas for improvement through collaborating across functions at company

Involve yourself in increasing the effectiveness of the entire team by helping to define and adapt design processes that elevate the productivity and well-being of the Interaction Design Team

Manage communication and documentation within the interaction design team, partner with other functions, external contacts, and contribute to a company-wide understanding of the role of design

Introduce new ideas, new processes, and new tools to best support an efficient process, creative work, and consistently high-quality execution

Facilitate project scheduling, establish deadlines, ensure the team is aware of key milestones, lead team meetings, and coordinate creative/design reviews throughout the entire product lifecycle

Here’s what we are looking for:

6-9 years in Interaction Design, with an emphasis on digital product design

Experienced in managing design team and comes with a deep understanding of design methodology and the creative process

Experienced in collaboration and building relationships - interfacing with Research, Product, Marketing, and Engineering teams

Experienced in scoping, managing, and facilitating design sprints and workshops with large interdisciplinary teams

Must be driven by outcomes and committed to continuous learning

Experience in working with rapid-growth companies or startups is an added advantage

What you'll bring :

Degree in design from Tier 1 Design schools would be preferred but is not a mandate

6-9 years of relevant experience

We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.

• Make sure customer queries are solved quickly with a high degree of satisfaction
• Handle customer complaints across email, phone, social media, and live chat
• Maintain and improve customer service SLA’s
• Look for ways to improve our service quality via root-cause analysis
• Help build a customer-centric company culture
• Collaborate closely with our teams

• Bachelor's Degree
• Excellent English writing and speaking skills
• Detail-oriented
• Active on social media
• Hindi, Marathi or Kannada language skills a plus
• A love of photography