Business Developer

**Hiring for International BPO Sales Executive for Inbound Process**

Must have experience in sales for at least 1 yr in any International Outbound BPO

Process - Travel Sales (US Shift)

Role: Need to handle inbound calls related to Flight booking, car rentals, hotel booking from US customers and convert those calls into sales

Location: Ecospace Business Park (Kolkata)

Salary - upto 25k plus Incentives upto 1 'lac

**Looking for immediate Joiner**

**Ready to work in Night Shift**

**Must have exp in US Sales Process**

Interested one can connect Uzma

We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should also be able to handle customer complaints and requests. 

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value. 

Customer Success Manager Responsibilities: 

• Develop and manage client relationships. 

• Develop and manage relationships with the project team/internal team. 
• Analyze customer data to improve customer experience. 
• Act as a liaison between the customer and the delivery team  
• Identify, troubleshoot and proactively solve customer problems  
• Create positive relationships with customers to turn them into brand advocates  

• Responsible for growing customer accounts by identifying new opportunities in existing accounts.  
• Meet with customers on a regular basis  
• Manage billing disputes and upgrade/downgrade requests  
• Provide feedback to the Delivery team on how customers challenges  
• Ensure all contractual obligations are kept up to date, including payment terms. 

• Minimize customer churn. 

Customer Success Manager Requirements: 

• Highly organized and able to multi-task. 
• Self-driven and proactive nature. 

• Excellent communication and interpersonal skills. 
• Demonstrate leadership qualities. 
• Ability to identify and manage risks 
• Deep understanding of technology 
• Knowledge of customer success processes. 

• Experience in document creation. 
• Patient and active listener. 
• Passion for service. 

Title: Salesforce Developer/ Architect
Location: Hyderabad/Vizag
Experience: 4+ years  
Required Skills:
4+ years of enterprise consulting experience in spanning large organizations and enterprise platforms of Salesforce.
4+ years of experience as a Senior Architect and/or technology leader in a mid-to-large sized organization.
min 1 or 2 projects in Non-Profit Or Architect with Salesforce community implementation with more than 10K users.
Involved in minimum 4 end-to-end implementation  Involved in minimum 1 end-to-end community cloud implementation 
Experience with key areas of enterprise architecture including Cloud, Integration Technologies, Master Data Management.
Hands-on experience with Agile Implementation Frameworks.
Proven ability to analyze, design, and optimize business processes via out-of-the-box product, technology and integration.
Success in guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
Excellent communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
Able to multitask in a fast paced environment and exercise a high degree of initiative in resolving issues and developing process enhancement recommendations.
Excellent team player able to work with virtual and global cross functional teams and lead through influence.
Salesforce Certified Nonprofit Cloud Consultant Lead a team of 5-8 developers 
Prepare Technical Design based on business requirements for SALES,Service Cloud Perform Build and Unit test of Salesforce modules based on technical designs, following best practices, ensuring expected code quality 
Conduct peer review, guide team members  Status reporting of the tasks complete by team as per agreed schedule
Must be proficient with Salesforce Apex, lightning,LWC and batch classes.

Job Description :

• Develop and define product roadmaps and feature concepts
• Work with engineering, design, marketing, business sales, and QA team to come up with time estimates and adhering to external commitments
• Identify new products, gather requirements, build and ship new products.
• Scope and prioritize activities based on business and customer impact
• Talk regularly with our customers and improve the product based on the feedback
• Define and continuously analyze metrics for the success of the product
• Be familiar with industry best practices for product management and explore improving processes at KredX
• Engage with multiple stakeholders within the organization
• Identifying all barriers to feature adoption (awareness, legal, regulatory, training, customer usage) and ensuring systematic elimination of the same
• Manage project delivery to ensure timely product launches
• Identify and unblock short term issues and hurdles while always keeping eyes on the long term prize

Requirements :

• 3+ years of product management experience
• First-principle thinking
• Prior experience in working on web and mobile apps
• Relentless focus on customer experience
• Ability to pull data using basic SQL queries and ask the right questions of data
• Ability to hack solutions using low-code / no-code approaches (like Zapier, Zoho Creator, AWS Honeycode, or any of such 100s of tools etc..)
• Keen interest in financial and investment landscape of India
• Prior experience in Fintech or Finance/Investment domain is a plus but not mandatory