Business Developer

10+ years of relevant sales experience, including managing SDR and AE functions

with a proven track record of exceeding quotas. ● Proven experience selling B2B SaaS products.

● Track record of selling directly to CTOs, CIOs, VPs of Engineering, Heads of

Product, Operations, and Digital Transformation leaders.

● Experience navigating enterprise and mid-market sales cycles.

● Prior experience selling into the US market (preferred) and comfortable working

across US time zones.

● Deep understanding of Workflow Automation, AI Platforms, and Developer Tools.

● Comprehensive knowledge of sales principles and practices, with a passion for

coaching and mentoring team members.

● Strong analytical and quantitative skills; ability to leverage hard data and metrics to

support assumptions and drive action.

● Strong problem-solving abilities, issue-resolution skills, and high attention to detail in

a deadline-driven environment.

● Proven ability to execute strategies that drive revenue growth across both India and

US markets.

Competencies Required

● Excellent interpersonal skills

● Strong written and verbal communication

● Exceptional leadership abilities

● Unwavering focus on results and customer experience

● Entrepreneurial orientation

● Innovation mindset and openness to continuous learning

Strong Key Account Management / Customer Success Profiles

2

Mandatory (Experience) – Must have 2+ years of hands-on experience in Key Account Management / Customer Success, with atleast 2+ years in managing complex, high-value client relationships and delivering measurable growth/retention targets.

3

Mandatory (Skill 1) – Must have strong commercial acumen, negotiation, and strategic problem-solving, with a clearly analytical, data-driven approach to managing accounts.

4

Mandatory (Skill 2): Must have proven experience in renewals, retention, upsell, cross-sell, and expansion within assigned accounts

5

Mandatory (Skill 3): Must have experience handling contract renewals, pricing discussions, and negotiation ownership

6

Mandatory (Skill 4) – Must have startup / lean-team experience and demonstrated ability to handle high pace and high account volume

7

Mandatory (Tool) – Proficiency with CRM tools, project management, and data analysis.

8

Mandatory (Industry) – Must come from a product-based tech company in the D2C commerce-enablement ecosystem (checkout/payments, fintech, engagement/retention SaaS, WhatsApp commerce, loyalty, logistics, or commerce ops), with direct hands-on experience in D2C retention and account expansion.

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Mandatory (Market) – Must have exposure to the Indian market, with at least the most recent 2 years spent working in the Indian market. Purely global/international market experience will not be considered.

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Mandatory (Note) – CTC is inclusive of 20 percent variable

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Preferred (Background) – Engineering / technical background, or strong technical fluency explicitly valued by the client

12

Preferred (Functions) – Hands-on with QBRs, account strategy/forecasting (revenue, retention, satisfaction), and upsell/cross-sell-led account expansion.

We're Hiring | Sales Executive (B2B Sales)

Position: Sales Executive

Experience: 1–5 Years

Location : Thane Waghe Estate

Qualification: Any Graduate / Postgraduate

What You'll Do:

Generate new business opportunities through B2B sales

Build and maintain strong client relationships

Conduct market mapping and identify potential customers

Prepare proposals, quotations, and close business deals

Coordinate with operations for seamless customer onboarding

Achieve monthly and quarterly sales targets

Preferred Industry Background:

Waste Management

Environmental Services

Facility Management

Industrial Services

Recycling

Water Treatment (STP/WTP/ETP)

Industrial B2B Sales

We're Looking For:

✔ 1- 6 years of B2B sales experience

✔ Excellent communication and negotiation skills

✔ Target-driven and self-motivated professional

✔ Willingness to travel for client meetings and business development

Role & responsibilities

• Design, develop, test, and deploy high-quality Java applications.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Write well-designed, testable, and efficient code using best practices.
• Troubleshoot production issues and provide timely solutions.
• Work with databases, APIs, and third-party services.
• Ensure security and performance of applications.
• Participate in Agile/Scrum processes, including sprint planning and stand-ups.

Required Skills & Qualifications:

• Strong proficiency in Core Java, OOPs, and Java 8+ features.
• Experience with Spring Framework (Spring Boot, MVC, Security, etc.).
• Excellent debugging and problem-solving skills
• Familiarity with RESTful APIs and Microservices Architecture.
• Experience with JPA/Hibernate and SQL/NoSQL databases.
• Knowledge of Maven/Gradle, Git, and CI/CD pipelines.
• Exposure to cloud platforms (AWS, Azure, GCP) is a plus.
• Familiar with unit testing frameworks (JUnit, Mockito, etc.).
• Understanding of design patterns and software engineering principles.
• Bachelor's degree in computer science or related field.

Preferred candidate profile

• Frontend experience with Angular/React.
• Exposure to containerization (Docker, Kubernetes).
• Experience in performance tuning or profiling Java applications.
• Familiarity with message brokers (Kafka, RabbitMQ).

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

• Writing scalable, robust,, testable, efficient, and easily maintainable code

• Translating software requirements into stable, working, high performance software

• Playing a key role in architectural and design decisions, building toward an efficient micro services distributed architecture

• (Add other relevant responsibilities here)

• Strong knowledge of Go programming language, paradigms, constructs, and idioms

• Knowledge of common Goroutine and channel patterns

• Experience with the full site of Go frameworks and tools, including:

  • Dependency management tools such as Godep, Sltr, etc.
  • Go’s templating language
  • Go’s code generation tools, such as Stringer
  • Popular Go web frameworks, such as Revel
  • Router packages, such as Gorilla Mux

• Ability to write clean and effective Godoc comments

• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

• The ideal candidate must have experience in enterprise application design, system performance and scalability
• 5+ year experience in web services, distributed systems, and highly available and scalable applications.
• Strong object-oriented programming skills in Java
• Very good knowledge of Core Java and J2EE and should have worked on high availability, low latency platforms.
• Ability to question status quo and identify bad design/code patterns which can impact performance and maintainability of the code.
• Excellent understanding of system design and design patterns.
• Previous experience with the Agile methodology.
• Experience in developing robust RESTful services is desirable.
• Have very good communication skills
• Have strong experience in the Spring framework.
• Good experience in SQL/Oracle
• BS degree in computer science or related fields. MS degree desired