Word Press Developer

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Job Title: Business Development Associate (Soft Sales)

Experience: Freshers to 3 years

Location: Gurgaon

Employment Type: Full Time, Permanent

Education: Undergraduate / Graduate

Working Days: 6 days a week (Rotational week off between Monday to Friday)

Job Description

Growing Stars Consulting Pvt. Ltd. is hiring Business Development Associates. This role focuses on converting users with free subscriptions into paid subscribers — no cold calling involved. We are looking for energetic, driven, and customer-focused individuals who can deliver exceptional results through consultative selling and effective communication.

Key Responsibilities

• Engage with new and existing users through outbound calls to explain products, pricing, and subscription options.
• Convert free plan users into paid subscribers through effective persuasion and product knowledge.
• Maintain follow-ups to ensure successful conversions and address any user queries.
• Handle customer concerns regarding product understanding and usage.
• Follow approved communication scripts and workflows during interactions.
• Ensure excellent customer experience and consistently achieve sales targets.

Required Skills

• Excellent verbal and written communication skills.
• Confident, persuasive, and customer-centric communication style.
• Strong follow-up, negotiation, and closing abilities.
• Ability to perform under pressure and meet deadlines.
• Basic understanding of the stock market or financial products (preferred).

Why Join Us

• Fixed salary with attractive monthly incentives (up to ₹25,000).
• Supportive and youthful work environment.
• Ample growth opportunities based on performance.

We are looking for a Stay Acquisition Executive to expand our listings by identifying and onboarding unique stays onto the Homly platform. Your primary responsibility will be to connect with property owners, explain the benefits of listing on Homly, and ensure high-quality accommodations are added to our platform.

• Job Description:

MySQL Database Administrator (DBA) who will be responsible for ensuring the

Performance, Database Tuning, Database Cleanup, Database Migration, Database Availability, and Security of Clusters of MySQL

Instances. The candidate will also be responsible for Orchestrating Upgrades,

Backups, and Provisioning of Database Instances. The candidate will also work in

tandem with the other teams, documentation, and specifications as required.

.

• Key Responsibilities:

✓ Provision MySQL instances, both in Clustered and Non-Clustered Configurations

✓ Ensuring the Performance, Database Tuning, Database Availability, and Security

of Clusters of MySQL Instances

✓ Development of Database Schema

✓ Development of ERD

✓ Find the Root Cause of Database related issues & Database Clean-up

✓ Migrating Data from Customer Database to Serosoft Product Database

✓ Prepare Documentation and Specifications

✓ Handle common database procedures, such as upgrade, backup, recovery,

migration, etc.

✓ Profile server resource usage, optimize and tweak as necessary

✓ Collaborate with other team members and stakeholders

• Skills and Qualifications:

✓ Strong proficiency in MySQL database management

✓ Decent experience with recent versions of MySQL

✓ Understanding of MySQL’s underlying storage engines, such as InnoDB and

MyISAM

✓ Experience with replication configuration in MySQL

✓ Proficient in Database Clean-up and Migrations

✓ Knowledge of De-Facto Standards and Best Practices in MySQL

✓ Proficient in Writing and Optimizing SQL statements

✓ Proficient in Table Scan, Row Scan, Query Execution Plan, SQL Profiler, etc.

✓ Should be able to decide when to create Views (Standard Views, Indexed views,

and Partitioned views)

✓ Knowledge of MySQL features, such as its Event Scheduler

✓ Ability to plan Resource requirements from High-Level Specifications

✓ Familiarity with other SQL/NoSQL databases such as PostgreSQL, MongoDB, etc.

✓ Knowledge of limitations in MySQL and their workarounds in contrast to other

popular relational databases

✓ Proficient understanding of code versioning tools such as SVN / Git

✓ DBA Certification would be added advantage

Looking for Lead Azure Engineer | Bangalore to join a team of rockstar developers. The candidate should have a minimum of 8+ yrs. of experience.

There are multiple openings. If you're looking for career growth & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report into IIT'ans/BITS grads with 10+ years of development experience + work with F500 companies (our customers).

Company Background - We are a multinational software company that is growing at a fast pace. We have offices in Florida & New Delhi. Our clientele spreads across the US, Australia & APAC. Here's the link to our website (codevyasa.com). To give you a sense of our growth rate, we've added 70+ employees in the last 6 weeks itself and expect another 125+ by the end of Q1 2024.Qualifications:Bachelors degree in Computer Science, Information Technology, or a related field.

Application level programming on Linux but must know and experience in azure edge IotHere is what we have on offer for you:

• Glassdoor's rating of 4.8
• Free healthcare
• Laser-sharp focus on upskilling our employees
• Diverse & Inclusive teams
• Industry-par compensation & benefits
• Great work-life balance

HYPERION EPM, HYPERION FINANCIAL REPORTING, oracle EPM, EPBCS, ODI, EPM, FCCS, DMEE, EPMA, SQL, PYTHON SCRIPTING, MAXL, MIGRATION, OPTIMIZATION, DRM, XMLA, smart view, IMPLEMENTATION

This is NOT a creative writing position

Your Responsibilities:

• Create Brand Identity for Testing Ground
• Produce Testing Ground’s marketing material
• Produce other content-based collateral based on our clients’ project brief
• Research competitors /industry clients and extract exact pointers for us and our clients.
• Work according to briefs for the branding needs and guidelines
• Write clear, persuasive, original copy designed to get customers to BUY from us

Skills Required:

• Strong copy editing and proofing skills.
• Experience in creating publicity/marketing collaterals
• Attention to small details 
• Strong communication skills and team spirit.
• ·Strong organizational skills and the ability to meet strict deadlines, often while working independently.
• Perfect in English.
• Independent learner, can conceptualize available information into good quality content 

This is a full-time role (9am-6pm, Mondays to Fridays), with a monthly salary of 363 USD.

The Company:

Testing Ground is disrupting the way new business ventures develop and grow in the different industries. We help founders and innovation leads in companies figure out where their new business vertical, test demand for it from customers across Asia and help them scale it up. We hand the new to the world and new to market products and solutions which will change the way the industry operates. We also work towards creating a workforce who is able to help other companies test and grow their business model.  

Testing Ground is a Singapore based startup with early satellite bases in Indonesia, Malaysia, India, Bangladesh, China and Vietnam. Joining us means that you will get the opportunity to learn from the founding members. Our founder has deep experience building and mentoring start-ups across Southeast Asia. His previous startup counts Eduardo Saverin, Co-founder of Facebook, as one of their investors. Our co-founders are experts in community and partnership development in China and Singapore as well as skilled in future oriented capabilities such as digital marketing, viral growth, content marketing and latest innovation strategies.

At Testing Ground, we want our team to be made up of people who have the ability to become the best. We practice Lean Startup and Agile. We do stand-ups and run experiments often. We have an open work culture but yet we are very focused and very energetic.

If you would like to learn and get your hands dirty in doing the work related to the latest innovation and methodology to creating a sustainable business model, this is the place for you. 

As a startup, everyone in the team are do-ers and want to make a name for themselves. We are driven and open to new ideas. Join us and have a chance to craft out your own growth as well as the company’s growth. 

The Opportunity:

As a copywriter at Testing Ground, you will have the opportunity to architect the copy of our collaterals, as well as play a part in envisioning the direction for our company and our clients. We are looking for someone who is always hungry to learn new tools and skills to develop great content that communicate key messages in a clean, simple way. Apply now if you thrive on watching your content come to life while bringing out the spirit of our brand. 

This Role is evaluated on:

• Aptitude in contributing to our projects and proactively honing your English Language skills

• Ability to contribute effectively in a fast-paced, deadline-driven and collaborative environment

• Ability to take ownership of projects through all phases, from start to end

• Ability to problem solve, keeping in mind the end goal
  
  

Why You Will Love Working with Testing Ground:

• If you have been thinking of starting your own business, this position will give you an in-depth insight to what works and doesn’t in the different industries and countries across Asia.   
• The firm believes that it is critical to encourage personal development to have a successful team. As such, we have a variety of online learning courses which you can use to pick up different skills and capabilities. 
• You will be exposed to different platforms and tools to help you become more efficient in doing your job.

Requirements:

At least Diploma in English-related/Communications-related backgrounds

What we’re looking for in you:

• Desire to learn and adapt to new technologies
• Able to work independently and proactively in a team
• Strong communication skills to liaise with marketing team and external vendors
• Ability to prioritize and manage multiple projects deadlines
• Positive attitude and willingness to learn
• Keen eye for detail