Project Manager

Job Overview: This position will play a pivotal role in driving the company's finance department functions. You will responsible for overseeing financial operations, strategic planning, and compliance within the company.

Required Experience & Skills:

• Hands-on experience with accounting software. Taking care of all books of accounts like Journals, Ledger,etc
• Experience with general ledger functions.
• Strong control over revenue through various means and channels and reconciliation
• Working knowledge of GST India provisions for input credit, HSN/SAC codes, tax rates, invoicing rules, GST monthly, Yearly filings, and 2B reconciliations.
• Day-to-day banking operations and fund planning & reporting to management.
• Preparing Bank Reconciliation revenue reconciliation
• Taking care of Vendors' bill approvals, advance, and payment.
• Working knowledge of provisions of TDS- different sections under which TDS is deducted, TDS returns, and various TDS rates. Experience in quarterly and year-end E-TDS filings.
• Statutory compliances, including verification, calculation payment & filing of return, e.g., GST, TDS, etc.
• Vendor Management. Creation of vendor registration, asset creation, and purchase. The primary point of contact for all vendor-related transactions.
• Possess strong work ethics and good interpersonal and communication (written & oral) skills.
• Good analytical skills, embrace challenges & changes, initiative and have a positive working attitude

Role and Responsibilities:

• Responsible for all accounting matters such as AR, AP, GL to ensure the accounting books accurately reflect the company's financial position in accordance with GAAP/Ind-AS.
• Controlling Accounts Payable and Account Receivables.
• Responsible for implementing Finance Policies set by the management/Corporate Office.
• Company Vendor Management. Creation of vendor registration, asset creation, and purchase. The primary point of contact for all vendor-related transactions.
• Receivable and payable management, Liquidity management, and periodic cash flow management

Skills & Qualification:

Experience: 1-3 years in core accounting & finance 

Education: CA inter / M.com/ MBA / Graduate

Industry Type: IT Services & Consulting

Location: Lower Parel

Job Type: Full-Time

Requirements & Skills:

Experience: Minimum 1 year of experience in real estate sales or telesales, preferably with a CP (Channel Partner) company.

Sales Success: Ability to meet or exceed sales quotas.

Lead Conversion: Strong skills in generating leads and converting them into clients.

Communication: Proficiency in English and excellent interpersonal skills.

Resilience: Ability to handle rejection and stay motivated.

Negotiation: Strong negotiation skills to close deals and resolve client issues.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

• Proven software development experience and Android skills development
• Proven working experience in Android app development and
• Have published at least one original Android app
• Experience with Android SDK
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle

Linarc is a Silicon Valley startup and has an engineering office in Chennai, India. We are building the first integrated project management and operations support platform for the field services industry.

We are looking for an experienced backend engineer to build the heart of our platform and services. We value skills over credentials, building things rather than what college or company you worked at and expertise over experience.

What does an ideal candidate look like?

• You have worked in a team to develop complex apps. Experience building SaaS apps is a strong plus. You can work on both backend and frontend, and you specialise in frontend engineering.
• You have 3+ years of full stack development experience, a large part of which is deep frontend development.
• You have extensive knowledge of one of Vue.js, React or Angular. We use Vue.js, but are open to working with people who have worked on modern JS stacks.
• You have extensive experience of working with RESTful APIs.
• Deep understanding of Git and other collaboration tools. Do you know and use git-flow? Do you have strong opinions about git branching and release strategies? Do you use CI? Good, we would love to talk to you.

• We would love it if you have experience with one or more of Firebase/Redis/Mongo/Postgres and other backend experience, but this is not required.
• We would love it if you have experience with AWS OR other public cloud providers, but this is not required.
• High capacity for precision and attention to detail
• Ability to meet tight deadlines
• Can work independently and  should have experience in managing a  team of front end developers.

1. Experienced iOS Developer with full-time work experience in developing iOS apps for iPhone, iPad, iPod.
2. Should be proficient in Swift and Objective C and use Xcode, Cocoa libraries, and other third-party libraries to develop apps.

Netris is looking for a badass senior netops/network engineer excited to challenge the status quo of automatic network operations. Join us in revolutionizing the world of network engineering. 

As senior netops/network engineer, you will:

• Firsthand experience cutting edge networking technologies
• Collaborate with a like-minded team of architects and developers building automatic network operations systems
• Provide network design guidance to customers rolling out automated networks all around the world
• Troubleshoot/RCA(root cause analysis) complex networking problems
• Evaluate network designs, scenarios, use-cases
• Stresstest newly baked networking features in a lab environment

To be successful in this role, you’ll need:

• BA/BS in Computer Science, Computer Engineering, or related technical discipline or equivalent industry experience.
• Confident knowledge of networking fundamentals (BGP, Routing, EVPN/VXLAN, L2/L3 forwarding, etc…)
• 4+ years of experience deploying and operating mission-critical networks
• Comfortable working in a Linux environment
• Demonstrate the ability to troubleshoot outages
• Superb communication skills, both written and verbal.
• Passionate about solving complex infrastructure challenges.
• Be excited about delivering a reliable, high-quality product.
• Highly motivated, smart, independent person. Who thrives in a fast-paced, innovative environment
• Intensely eager to meet the needs of our customers and deliver best-of-breed solutions
• Passion for system, application and business metrics