
Role Summary
We are looking for a business analyst with proven experience delivering enterprise-class customer relationship management (CRM) and customer experience (CX) solutions across local, state, and other public sectors.
The ideal candidate should be comfortable owning end-to-end delivery from requirement to deployment.
Key Responsibilities
- Lead requirement-gathering sessions, stakeholder discussions, and functional analysis.
- Manage end-to-end delivery of CRM/CX implementations including case management, service requests, workflows, dashboards, and agent desktop functionality.
- Configure and maintain CRM/CX platform modules- translate business rules into workflows, queues, and cross-channel routing logic.
- Coordinate with business stakeholders, development, QA, and support teams to ensure smooth project execution and delivery.
- Manage escalations, defect tracking, issue resolution, and proactive client communication throughout the project lifecycle.
- Plan and support UAT, regression testing, release validation, and production go-live activities.
- Track project activities and issues using JIRA or similar tool in an Agile/Scrum environment.
Skills & Qualifications
- 4 + years of experience in Business Analysis and project coordination, preferably on enterprise CRM or CX platform implementations.
- Hands-on experience with an enterprise CRM/CX platform covering case management, workflows, dashboards etc
- Familiarity with cross-channel service delivery such as web, social, and service channel integration within a unified CRM/CX environment.
- Exposure to enterprise application ecosystems (ERP, cloud infrastructure, or related platforms) is a strong advantage.
- Proven ability to manage escalations, defect lifecycles, and cross-functional coordination independently.
- Proficient with JIRA, Zoho, or similar tools for Agile/Scrum tracking; strong documentation and written communication skills.

About NebuLogic Technologies
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- Strong understanding of data structures, algorithms, and memory models
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- Strong ownership of production systems
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Location: Pune, India
Experience: 5 to 9 years
Job Description:
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Required Skills:
- Python: Advanced proficiency with extensive experience in building data pipelines.
- AWS: Hands-on experience with AWS services such as S3, Lambda, Redshift, Glue, and EMR.
- Spark: Proficient in using Apache Spark for large-scale data processing.
- Scala: Working knowledge of Scala for Spark programming.
- Strong understanding of data warehousing concepts and ETL processes.
- Experience with SQL and relational databases.
- Familiarity with data governance and security best practices.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
- Azure Integration Developer (Azure Functions, Azure LogicApp, Azure APIM)
Job Responsibilities:
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Job Summary:
We are looking for a talented CRM/ERP Developer to join our team and help us build and customize CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) solutions. The ideal candidate will have a strong background in software development and experience working with CRM and ERP systems. You will be responsible for designing, developing, testing, and deploying custom modules, integrations, and enhancements to meet the specific needs of our organization and clients. If you are passionate about leveraging technology to optimize business processes and improve customer experiences, we want to hear from you.
Responsibilities:
- Collaborate with stakeholders to understand business requirements and translate them into technical solutions within CRM and ERP systems.
- Design, develop, test, and deploy customizations, extensions, and integrations for CRM and ERP platforms.
- Customize and configure CRM and ERP systems to meet specific business needs, including workflows, user interfaces, reports, and dashboards.
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- Stay up-to-date with the latest trends and best practices in CRM and ERP development and integration.
- Collaborate with cross-functional teams, including business analysts, system administrators, and end-users, to ensure successful project delivery.
- Provide technical support and assistance to internal teams and clients as needed.
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Proven experience as a Software Developer or Software Engineer, with specific experience in CRM and/or ERP development.
- Proficiency in programming languages commonly used in CRM and ERP development, such as JavaScript (for CRM customization), C#, Java, or Python.
- Experience with CRM platforms such as Salesforce, Microsoft Dynamics CRM, or Zoho CRM.
- Experience with ERP systems such as SAP, Oracle E-Business Suite, Microsoft Dynamics 365, or NetSuite.
- Strong understanding of CRM and ERP concepts, including data models, business processes, and integration mechanisms.
- Experience with web services and APIs for integrating CRM and ERP systems with other applications and data sources.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
- Ability to work independently and as part of a team.
- Certification in relevant CRM and ERP platforms is a plus.
Benefits:
- Competitive salary
- Opportunities for professional development and career growth
- Dynamic and collaborative work environment
- Flexible work arrangements
If you are passionate about CRM and ERP development and want to contribute to the success of our organization and clients, apply now with your resume and cover letter.
Primary Responsibilities
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- Creativity to approach sales and build customer relationships in ground-breaking new ways
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- Excellent presentation and creativity skills
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