NebuLogic Technologies
https://nebulogic.comAbout
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Jobs at NebuLogic Technologies
Role Summary
We are looking for a business analyst with proven experience delivering enterprise-class customer relationship management (CRM) and customer experience (CX) solutions across local, state, and other public sectors.
The ideal candidate should be comfortable owning end-to-end delivery from requirement to deployment.
Key Responsibilities
- Lead requirement-gathering sessions, stakeholder discussions, and functional analysis.
- Manage end-to-end delivery of CRM/CX implementations including case management, service requests, workflows, dashboards, and agent desktop functionality.
- Configure and maintain CRM/CX platform modules- translate business rules into workflows, queues, and cross-channel routing logic.
- Coordinate with business stakeholders, development, QA, and support teams to ensure smooth project execution and delivery.
- Manage escalations, defect tracking, issue resolution, and proactive client communication throughout the project lifecycle.
- Plan and support UAT, regression testing, release validation, and production go-live activities.
- Track project activities and issues using JIRA or similar tool in an Agile/Scrum environment.
Skills & Qualifications
- 4 + years of experience in Business Analysis and project coordination, preferably on enterprise CRM or CX platform implementations.
- Hands-on experience with an enterprise CRM/CX platform covering case management, workflows, dashboards etc
- Familiarity with cross-channel service delivery such as web, social, and service channel integration within a unified CRM/CX environment.
- Exposure to enterprise application ecosystems (ERP, cloud infrastructure, or related platforms) is a strong advantage.
- Proven ability to manage escalations, defect lifecycles, and cross-functional coordination independently.
- Proficient with JIRA, Zoho, or similar tools for Agile/Scrum tracking; strong documentation and written communication skills.
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Founded in 2014 by two passionate individuals during their second year at Christ College, Bangalore, Moshi Moshi is a young, creative, and committed communication company that encourages clients to always "Expect the EXTRA."
Our diverse team of over 160+ people includes Art directors, Cinematographers, Content and copy writers, marketers, developers, coders, and our beloved puppy, Momo. We offer a wide range of services, including strategy, brand design, communications, packaging, film and TVCs, PR, and more. At Moshi Moshi, we believe in creating experiences rather than just running a company.
We are amongst the fastest growing agencies in the country with a very strong value system.
Below are the five of the nine principles we believe in strongly.
- Communicate Clearly.: Prioritize clear and open dialogue.
- Doing things morally right.: Uphold integrity in all endeavors.
- Dream it, do it.: Always Embrace optimism and a can-do attitude.
- Add logic to your life.: Ensure that rationality guides our actions.
- Be that fool.: Fearlessly challenge the impossible.
Come find yourself at Moshi Moshi.
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Company: BXI – Barter Exchange of India
About Us: BXI (Barter Exchange of India) is a Barter Market Place Platform, it is a B2B Community of Brands | Business Units | Organisation and works on the Philosophy of " Give What You Have - Take What You Need " It works on membership model as one stop Digital platform from various categories Who Come and Exchange with Other Members for their Barter Needs. BXI Evaluates your Business Entity and Immediately issue you tokens which can be used to Shop What you Want from the Market Place and You can Network with Other Members Present there.
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We are a data, AI, and cloud-focused consultancy with a consultant-led, customer-first approach.
Our Purpose:
To transform businesses, creating a smarter, more connected world through the power of data and technology. With offices in the UK (London), US (New York, Washington DC, Denver, CO and Atlanta, GA), India (Bengaluru) and Australia (Sydney, Canberra, Brisbane, Melbourne), we offer a truly global network of expertise.
For Our Customers:
We deliver impactful, data-driven experiences that set new customer-centric standards in the global tech consulting industry. Our world-class expertise tackles the most complex challenges, driving your success and competitive edge.
For Our Consultants:
You will be empowered, valued for your expertise, and trusted to work autonomously. You’ll have the opportunity to collaborate with the best minds in the business, supported by our industry-leading training platform that ensures continuous development. It’s about the journey, not just the destination.
Get in Touch:
To work with us or join our journey, contact us at [email protected].
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