NebuLogic Technologies
https://nebulogic.comAbout
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Role Summary
We are looking for a business analyst with proven experience delivering enterprise-class customer relationship management (CRM) and customer experience (CX) solutions across local, state, and other public sectors.
The ideal candidate should be comfortable owning end-to-end delivery from requirement to deployment.
Key Responsibilities
- Lead requirement-gathering sessions, stakeholder discussions, and functional analysis.
- Manage end-to-end delivery of CRM/CX implementations including case management, service requests, workflows, dashboards, and agent desktop functionality.
- Configure and maintain CRM/CX platform modules- translate business rules into workflows, queues, and cross-channel routing logic.
- Coordinate with business stakeholders, development, QA, and support teams to ensure smooth project execution and delivery.
- Manage escalations, defect tracking, issue resolution, and proactive client communication throughout the project lifecycle.
- Plan and support UAT, regression testing, release validation, and production go-live activities.
- Track project activities and issues using JIRA or similar tool in an Agile/Scrum environment.
Skills & Qualifications
- 4 + years of experience in Business Analysis and project coordination, preferably on enterprise CRM or CX platform implementations.
- Hands-on experience with an enterprise CRM/CX platform covering case management, workflows, dashboards etc
- Familiarity with cross-channel service delivery such as web, social, and service channel integration within a unified CRM/CX environment.
- Exposure to enterprise application ecosystems (ERP, cloud infrastructure, or related platforms) is a strong advantage.
- Proven ability to manage escalations, defect lifecycles, and cross-functional coordination independently.
- Proficient with JIRA, Zoho, or similar tools for Agile/Scrum tracking; strong documentation and written communication skills.
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Deep Tech Startup Focusing on Autonomy and Intelligence for Unmanned Systems. Guidance and Navigation, AI-ML, Computer Vision, Information Fusion, LLMs, Generative AI, Remote Sensing
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About the company
We’ve achieved 300% growth in the cybersecurity field. We’ve partnered with the most impactful organisations - whether it is the largest cybersecurity company or the fastest growing unicorn. We're building an amazing place to work and we invite you to join us.
Engineering Centric Culture
At Metron, we strive to maintain and cultivate a developer-centric culture. Here’s what this means in action:
Meaningful and ever-evolving work
We’ve built integrations and custom solutions for 200+ security platforms and keep adding more to the list. You will be constantly learning about new platforms, acquiring new skills, and being exposed to cutting-edge security technology and other tools.
Work directly with clients and end-users
We encourage our developers to have a client-facing approach. At Metron, you will be able to demonstrate and discuss your code with the people who will be using it on a regular basis.
A balanced workspace
Everyone has a personal life outside of the office. We do not expect you to work weekends or overtime (and actively encourage you not to do so). We also aim to provide you with all the required perks and benefits to keep you in good health and spirits.
A level hierarchy
There are only 2 roles in the organisation - Development and QA. Every employee will either be writing code or testing for quality. We don’t believe in helicopter managers who hover above you and do not understand your work.
Hybrid work mode
Like to work at the office? We can accommodate you. Prefer to work from home? No problem! Need a combination of both? Whatever model works for you, works for us.
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