Business Analyst

Job Title: Hotel Operation Trainee

Location - Gurgaon ( Sec 32 )

Shifts - Rotational & Roster off

Required Candidate - 1

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: Fresher
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

About Us

 - Bootstrapped itself till IPO

- 2nd Largest OTA

Easy Trip Planners Limited commenced operations in 2008. We have a certificate of accreditation from the International Air Transport Association, approval as a travel agent from the Ministry of Tourism, Government of India, and are an allied member of the Indian Association of Tour Operators. We operate across three distinct distribution channels of B2B2C (business to business to customer), B2C (business to customer), and B2E (business to enterprise) providing us access to a diversified customer base. We have offices across Delhi, Mumbai, Noida and Bengaluru in India and USA, Philippines, Singapore, Dubai, Thailand and UK. Our shares are listed on the National Stock Exchange and the BSE. We provide end-to-end travel solutions for all travel needs such as Airline Tickets, Taxi & Private, Cab Booking, Travel Insurance, Rail and Bus Tickets, Activities and Attraction Tickets, Hotel Booking, Customized Holiday Packages, and Visa Processing Services, under one roof with a click of a button. Read more at: https://www.easemytrip.com/about-us.htm.

Full stack .NET developer provides custom web application development using the .NET Framework, C#, VB.NET, ASP.NET, SQL Server, Angular and other advanced components of Microsoft technology and provide training to programmer analysts who support the web services manager' responsibilities.

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

Sarcon is a leading edge VIrtual Events company. We are looking for a driven, result-oriented, seasoned sales executive to accelerate growth.

You would be responsible for the international sales of our B2B SAAS products. The products are cloud based and can be sold remotely in any geography.

Typical Responsibiliies

• Reach out to prospects via LinkedIn, Email, Calls etc
• Set up Appointments, and present product demo
• Send over proposals and successfully close deals
• Take ownership of your sales pipeline and maintain meticulous logs of sales activity
• Guide customer into customer success in partnership with the Customer Success team
• We work in the event technology space so connections with event organizers/ event managers is a big plus.
• Prior experience with B2B Software sales - a must.
• Bonus - Prior experience in managing teams
• You must atleast have 4 years of experience in B2B SaaS sales experience or have connections in the events space to be considered.

Role: You need to sales the company software product services ( SaaS product ) over phone, email, and social touches to the corporate companies, it's B2B Sales role

• Experience: 1 to 3 Years
• Mandatory: Exp. in SaaS product sales
• Annual CTC: Up-to 6 LPA
• We are looking Immediate joiners (Not more than 30 days- Notice period, unless exceptional)
• It's an office work, we are not providing work from home facility

We are looking for a highly motivated Inside Sales Representative to help us grow revenue. We are on pace to double in size this year but need an increased flow of qualified leads for our inside sales team. This is an exciting opportunity for someone who is looking to start a sales career on the ground floor of an exciting software-as-a-service (SaaS) business.

Note: You need to sales the company software product services (SaaS product ) over phone, email, and social touches to the corporate companies, it's B2B Sales role

The Right Candidate Will:

• Qualify prospects based on their current business challenges and needs using targeted and relevant questions.
• Schedule discovery calls for our sales team.
• Be proficient at using a sales development platform to execute the outreach process consisting of phone, email, and social touches.
• Engage with prospects and demonstrate our SaaS product.
• Meet or exceed qualified lead/demos quota every month.
• Strive to continuously improve your sales development process and demonstrate a willingness to learn best practices.
• Update CRM on daily basis without any gap & provide reporting.
• Represent and demonstrate our company values, brand, and mission.

Top characteristics and traits for a successful:

• Ability to speak with CEOs, CFOs, Logistics Heads, Supply chain Heads, IT Heads, Business Heads, Controllers at early stage and growth businesses and ask intelligent questions.
• Genuine customer empathy
• Organized and possess strong time management skills.
• Excellent written & verbal communication
• Self-motivated with ability to work in fast paced, changing environment.
• A thirst for knowledge and growth in a start-up environment
• A sense of urgency and persistence
• 1-3 Years of sales development experience in SaaS Industry

Job Perks :

• Competitive salary and incentive bonus structure
• Opportunity to work in a fast moving, high growth SaaS company.
• Casual dress all-day, everyday
• Strong, results-oriented culture

Skills:

• Should have Extensive command of the English language.
• Deep understanding of content marketing principles, approach, and execution.
• Should be able to work and deliver quality SEO-based content in a fast-paced and dynamic environment
• Should be able to develop and implement a content strategy that encourages high levels of engagement.

Looking for a passionate, self-driven creative Sr. UX Designer to join our team and lead experience design efforts across Mobile, Web, Smart TV, and Print media 

Mandatory Skillset:
• Experience in Enterprise Application Experience Design
• Expertise in wireframe and prototype tools
• Extensive experience with mobile-first design.
• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval 

Good to have: • Certification in Human Factors or Interaction Design 

Education: B.Des, M.Des, BFA, MFA, Design background from any Top tier design institute will be plus point 

Experience: 5 to 10 years