Regional Sourcing Manager

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Company Profile -  https://kpmg.com/in/en/home.html

Job Description

Position: US Tax Content Subject Matter Expert (SME)

Overview:

We are seeking experienced US Tax Content SMEs to join our expanding US Tax Content team in Bangalore, India. This role is pivotal in understanding, configuring, and testing annual US tax updates, focusing on Tax Form Graphic development, and tax product-specific feature enhancements.

Education Qualification: US CPA/post-graduate.

Experience:  1-2 and 3-4 years in US tax (corporate, partnership, fiduciary sectors). Interest in Canadian tax is a plus.

Technical Skills: Understanding of US tax law and comfort with technology. Experience with tax tools like CCH, Lacerte, TurboTax, etc. is advantageous.

Location:  Bangalore

Employment Type:  Contract basis

Responsibilities:

• Support in identifying and documenting the US tax updates
• Configure and test annual tax updates in tax tools
• Support in developing and updating visual representations of tax forms
• Support in implementation of implement changes to barcode systems for efficient data capture.
• Understand changes to forms/instructions, make changes in the software, then test and release the software.
• Supporting in enhancing and adding new features to the tax softwareUSA 

A desktop support engineer provides technical assistance by installing, configuring, maintaining, and troubleshooting hardware, software, and network issues for end-users to ensure smooth and productive operations. 

Request for Proposal (RFP): AI Receptionist for Helvetica Incoming Broker Calls

Company Overview

Helvetica Group is a direct commercial real estate lender and investment bank, specializing in providing alternative financing solutions for complex real estate transactions. We focus on fast, innovative, and common-sense underwriting to serve brokers, investors, and borrowers nationwide.

Website: helveticagroup.com

Project Overview

We are seeking an experienced AI Engineer to design and implement an AI Receptionist using Retell AI and Make (formerly Integromat). This AI Receptionist will handle incoming broker calls, collect loan request details, integrate with Salesforce, and automate follow-up communications.

Scope of Work

The solution should:

1. Receive Incoming Calls

• Integrate with our phone system and Retell AI to answer broker calls professionally.
• Detect caller intent and initiate a structured loan intake conversation.

1. Prompt Loan Request Details

• Use natural language conversation to gather key loan scenario data:
• Borrower and broker information
• Property type, location, value
• Loan amount requested, purpose, and timeline
• Any special circumstances (e.g., foreclosure bailout, BK buyout, etc.)

1. Data Handling & Automation

• Send collected call details to Salesforce as a new Lead.
• Email a summary of the loan request to our broker group.
• Send an automated confirmation email to the caller.
• Send an SMS confirmation text to the caller with a thank-you and next steps.

1. Integration Requirements

• Use Retell AI for call handling and voice interactions.
• Use Make for workflow automation (Salesforce, email, SMS).
• Ensure all data flows securely and complies with applicable regulations.

Deliverables

• Fully functional AI Receptionist integrated with our systems
• Retell AI call flow design and scripts tailored to Helvetica's lending guidelines
• Make (Integromat) scenarios for:
• Salesforce lead creation
• Email notifications (internal and external)
• SMS confirmation to caller
• Documentation for setup, maintenance, and future scaling
• Optional: Dashboard for call analytics and performance monitoring

Skills Required

• Experience with Retell AI (or similar conversational AI voice platforms)
• Expertise in Make (Integromat) or similar workflow automation tools
• Strong knowledge of Salesforce API integrations
• Experience with Twilio or other SMS/email APIs is a plus
• Understanding of secure data handling and compliance (preferred)

Proposal Requirements

Please include in your proposal:

• Relevant experience with Retell AI, Make, and Salesforce integrations
• Portfolio of similar AI automation projects (voice + CRM)
• Estimated timeline for project completion
• Proposed budget and pricing structure
• Any additional recommendations to enhance this solution

Timeline

• Proposal Submission Deadline: [Insert Date]
• Project Kickoff: [Insert Date]
• Expected Completion: Within 4-6 weeks from kickoff

Budget

We are open to proposals with fixed price or hourly rates. Please provide a clear breakdown of your pricing.

How to Apply

Submit your proposal directly through Upwork, including all requested details.

Would you also like me to include:

• Sample call flow conversation script (to attract engineers who understand the flow)?
• Technical architecture diagram (for clarity on integrations)?
• I can draft both to include in your posting. Shall I proceed?

• Web Development: Creating and implementing the technical aspects of websites and web applications

• This involves working with programming languages such as HTML, CSS, and JavaScript to build the front-end (user interface) and back-end (server-side logic)

• Web Design: Collaborating with designers and using design tools to translate mockups and wireframes into functional web pages that align with the visual and user experience (UX) design

• Front-end Development: Focusing on the client-side of the application, ensuring responsive and interactive user interfaces, optimizing for various devices and screen sizes

• Back-end Development: Dealing with the server-side logic and databases to handle data storage, retrieval, and manipulation

• This may involve working with technologies like Node.js, Python, PHP, and more.

• Database Management: Creating and maintaining databases that store website/application data efficiently and securely

• Testing and Debugging: Identifying and fixing technical issues, ensuring the website or application functions smoothly across different browsers and devices

• Website Optimization: Improving website/application performance, load times, and overall user experience

• Version Control: Using version control systems (e g, Git) to manage code and collaborate with other developers

• Security: Implementing security measures to protect websites and applications from potential threats and vulnerabilities

• Collaboration: Working closely with designers, other developers, and stakeholders to ensure project requirements are met and deadlines are followed

• Continuous Learning: Keeping up with the latest web technologies, trends, and best practices to improve skills and stay current in the rapidly evolving web development landscape

• Deployment and Maintenance: Deploying websites/applications to servers and performing regular updates and maintenance to keep them running smoothly

• Troubleshooting: Investigating and resolving technical issues that arise from user feedback or testing

•

•

Desired Candidate Profile

• Engineering graduate (BE/B.Tech) or BCA/MCA from a reputed university.

• Ability to develop and manage e-commerce websites and web applications.

• Good understanding of fundamentals and concepts of PHP Scripting language.

• Good understanding of Smarty language.

• Hands-on experience in front-end technologies such as JavaScript, HTML5, jQuery and CSS3.

• Knowledge of OOPS & Database.

• Strong written and oral communication skills.

• Attention to detail and excellent organizational skills.

• Alternate Saturday and all Sunday will be fixed off

Job Description

Technical lead who will be responsible for development, managing team(s), monitoring the tasks / sprint. They will also work with BA Persons to gather the new requirements and change request. They will help solve application issues and helping developers when they are stuck.

Responsibilities

·       Design and develop application based on the architecture provided by the solution architects.

·       Help team members and co developers to achieve their tasks.

·       Maintain / monitor the new work items and support issues and have to assign it to the respective developers.

·       Communicate with BA persons and Solution architects for the new requirements and change requests.

·       Resolve any support tickets with the help of your team within service timelines.

·       Manage sprint to achieve the targets.

Technical Skills

·       Microsoft .NET MVC

·       .NET Core 3.1 or greater

·       C#

·       Web API

·       Async Programming, Threading, and tasks

·       Test Driven Development 

·       Strong expert in SQL (Table Design, Programing, Optimization)

·       Azure Functions

·       Azure Storage

·       MongoDB, NoSQL

Qualifications/Skills Desired:

·       Any Bachelor’s degree relevant to Computer Science. MBA or equivalent is a plus

·       Minimum of 8-10 years IT experience and managing a team(s) out of which 4-5 years should be as a technical/team lead.

·       Strong verbal and written communication skills with the ability to adapt to many different personalities and conflict resolution skills required

·       Must have excellent organizational and time management skills with strong attention to detail

·       Confidentiality with privacy-sensitive customer and employee documents

·       Strong work ethic - demonstrate good attitude and judgment, discretion, and maintain high level of confidentiality

·       Previous experience of customer interactions

Key Responsibilities:

1.Take ownership of the entire product stack , which includes multiple android applications and backend modules.

2.To enhance each of them while bringing in innovation and latest market trends.

3.Bridge the gap between tech team and non tech team (operations, support, finance etc)

4.create automation and efficiency in the company.

5.Create detailed user stories and product principles via discussions with relevant owners and team.

6.Work with the Project Management team and assign tasks to the 50-member tech team and determine deadlines.

7.Work with UI-UX team to ensure wire framing and visual prototypes are captured as part of story board approval.

8.Drive product launches including working with the operations team to ensure knowledge transfer and training

9.Take deep understanding of Grabs business across all verticals to build a robust product line.

Eligibility:

1.Proven work experience in product management or as an associate product manager

2.Proven track record of managing all aspects of a successful product throughout its lifecycle

3.Proven ability to develop product strategies and effectively communicate recommendations to management

4.Strong problem solving skills and willingness to roll up ones sleeves to get the job

5.Skilled at working effectively with cross functional teams in a matrix organization

6.Excellent written and verbal communication skills

7.Education qualification from premier institute preferred

• Architect new systems and improve existing ones by instrumenting best practices and technologies.
• Identify and build automated tools for release management, deployment, monitoring and reporting
• Identity and implement latest technologies and frameworks for application system stack, deployments, automation, capacity management, resource orchestration and availability.
• Responsible for fixing support escalation cases and conducting post-incident reviews / Root Cause Analysis.