Big Data Engineer + Spark

About role:

A focused and quality driven Content Writer having capacity to write clear and effective content for online and offline media for ultra-luxury segment multi-class assets in Real Estate.

Roles & responsibilities:

·       Research industry-related topics (combining online sources, interviews and studies)

·       Write clear marketing copy/content to promote our products/services.

·       Actively manage and promote existing and new product/services regularly through producing various content types, including brochure, emailers, social media posts, and blogs etc. as per the marketing and business plans

·       Coordinate with marketing and design teams for content marketing campaigns/ideation and creatives to drive leads and subscribers

·       Conduct simple keyword research and use SEO guidelines to increase web traffic

·       Prepare supers for video, updating website content, emailers and other interactive content.

·       Coordinate with different departments to receive detailed information required for preparing creatives, emailers, content as per the need

·       Ensure all-around quality and consistency (style, fonts, images and tone)

·       Update website content as needed

Requirements:

·       Post Graduate/Bachelor’s degree in English, Journalism or related field.

·       A minimum of 2-3 years of experience writing content for online/offline media

·       Knowledge of digital marketing tactics, including SEO, email marketing and web analytics

·       Excellent writing skills, as well as the ability to communicate and collaborate effectively

Experience in ultra-luxury/luxury segment or product line is preferred.  

MySQL Database Developer

Strong development knowledge in DB Design & development with 6+ Years’ to 10 Years experience (MySQL DB) – Mandatory

Strong hands on writing complex PGSQL, procedure and Functions & prevent blocking and Deadlocks

Conduct SQL objects code review & Performance tuning(Mandatory)

having hands on Microsoft SQL and Postgres DB is anadvantage.

Strong knowledge in RDBMS and NoSQL Concept with strong logical thinking and solutions

Expert in transaction databases (OLTP) and ACID property with handling large scale application databases

 Technical Customer Support

• Ability to work in team environment
• Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
• Ability to work flexible hours ,including evenings and weekends.
• Earlier experience into chat and call support process.(Technical support experience)
• Customer oriented approach and ability to adapt different situations 
• Hands on experience on MS office suite.
• Ability to multitask and problem solving skills
• 0-2 years of experience 
• Excellent communications skills written and verbal.

Responsible for :

1. Respond to customer queries via chat or phone in a timely and professional manner.
2. Proactively responding on tickets or issues.
3. Resolve customer queries or issues with required solutions 
4. Coordinate with internal teams for query resolution.
5. Provide required information about products and services offered by Provakil.
6. Update customer information and issue details in ticketing platform
7. Analysing the challenges faced by clients and passing the details to technical team.
8. Should be aware of product feature updates.
9. Flexible in working shifts

Requirement: 

1. Respond to customer queries or technical issues via email in a timely and professional manner.
2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
3. Should have knowledge of API integration, cloud based tool.
4. Interact with cross team to get the issues resolved.
5. Hands on experience on CRM or any ticketing system.
6. Should be able to lead meetings and training sessions.
7. Worked in customer facing environment.
8. Troubleshoot technical issues at level 1 and level 2 .
9. Handled customer escalations and worked on escalation matrix 
10. Provide weekly status on ticket received and resolved 

Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.

Bachelor’s degree in CS or IT or related field.

• Required education qualifications: MBA
• Past experience: Consumer Tech companies with 1-3 years experience/ 5-7 years’ experience
• Exp. level -5-8 Yrs/MBA from Premium institute and from Consumer tech companies only

Customer Obsession:

• Understand the customer needs and personas
• Seek input from users and Identify stated/unstated needs and opportunity areas
• Deep dive on identified opportunities to establish Product Market Fit
• Develop mechanisms to have a regular connection with users of the product
• Active listener who pays attention to detail

Innovation:

• Use data/anecdotes to generate new product/feature ideas against organizational goals
• Translate intangible ideas in ambiguous environments to tangible product definitions
• Curious to try a host of features; rigor to iterate even if ideas do not pick up

Execution excellence:

• Manage the Product roadmap and strive to meet key milestones
• Ability to slice ideas into epics and stories
• Prioritize the stories into backlog
• Partner with Design for product/feature definition & Engineering to deliver stories in a timely manner
• Track launched features against intended objectives/metrics and drive adoption
• Continuously iterate to improve the product incrementally but rapidly

Stakeholder Management-

• Seek inputs from relevant stakeholders for backlog creation and prioritization
• Align internal stakeholders on product prioritization, backlog and roadmap
• Anchor the Go-To-Market planning along with internal stakeholders to manage a smooth launch

• Identifying, generating, and qualifying leads of Educational Institutes through a mix of cold calls by using social media tools at the general disposal
• Fixing a virtual meeting with these potential prospects, identifying their pain points, presenting
• Companys offerings to them and ultimately onboarding them as our partners.
• Thus, the incumbent will be responsible for the entire sales cycle- Right from lead generation to onboarding the educational institutes.
• Once an institute is onboarded, the incumbent will act as a relationship manager and will ensure a seamless customer experience throughout his association with the company.
• Constantly identifying the potential to upsell to existing clients through giving the BEST post-sales service to the client.

What’s there for you?

• The chance to live a true startup life and do things from scratch thereby gaining an enriching experience.
• Platform to showcase your talent as a city lead and grow into a state head in no time
• Lucrative incentives are paid EVERY MONTH and not at the end of a quarter or a year.
• An opportunity to work directly with FOUNDERS OF the company and thereby be a part of the foundation/core team.

Key Competencies:

• EXCELLENT interpersonal, presentation, and communication skills.
• GO-GETTER ATTITUDE.
• Extremely high passion for sales.
• High resilience- Ability to bounce back instantly even after multiple rejections.
• Potential and Mindset to live a true- startup life.
• Ability to build and maintain Client Relationships.
• Strong Negotiation Skills.
• Ability to prospect and identify potential opportunities.
• Passion for Education and Technology.

Evaluation Buckets:

The candidate would be evaluated on the following criteria:

• MINDSET
• INTENT
• Sales Acumen
• Presentation and Communication Skills
• Stability
• Flexibility
• Past Experience

This position is open for freshers & experienced Business Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for Business development executive to work on our product Faveo Helpdesk

• Prospect for potential new clients and turn this into increased business from across the world.
• Most of the clients will be from outside India. Manage your work time efficiently to cover different timezones.
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients.
• Set up meetings between client decision makers and company’s practice leaders/Principals.
• Plan approaches and pitches.
• Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Participate in pricing the solution/service.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
• Use a variety of styles to persuade or negotiate appropriately.

• Present new products and services and enhance existing relationships.
• Work with technical staff and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
• Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

• Submit weekly progress reports and ensure data is accurate.
• Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
• Forecast sales targets and ensure they are met by the team.
• Track and record activity on accounts and help to close deals to meet these targets.
• Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
• Ensure all team members represent the company in the best light.
• Present business development training and mentoring to business developers and other internal staff.
• Research and develop a thorough understanding of the company’s people and capabilities.
• Understand the company’s goal and purpose so that will continual to enhance the company’s performance.

• Business development management positions require a bachelor’s degree preferably Engineering.
• 2-5 years of sales or marketing experience.
• An MBA is preferred.

Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office.

• You are invited to send us your complete resume
• Attach previous work or portfolio or project details
• Resume should have candidate photograph in it
• Mention Linkedin Profile URL in the resume
• Do go over our company website http://www.ladybirdweb.com/" target="_blank">www.ladybirdweb.com | http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com & LinkedIn profile before applying