Business Developer

1. Candidate should have a consultative approach not just pre sales call approach. 

2. Must be from B2B SAAS, MarTech or SalesTech but product based company only

3. Should be able to prepare pitch decks for the clients

4. 3 to 5 years of experience in a Solutions Consultant, Pre-Sales Engineer, Technical Consultant, or similar customer-facing technical role

5. Solid technical foundation with the ability to explain complex concepts clearly

6. Exceptional communication and presentation skills, with the ability to articulate value and technical information effectively

7. Expereince between 3 to 6 years will only be considered. More than 6 years candidates are not applicable

About SmartQ

A leading B2B Food-Tech company built on 4 pillars-great people, great food, great experience, and greater good. Solving complex business problems with our heart and analyzing possible solutions with our mind lie in our DNA. We are on the perpetual route of serving our clients wholeheartedly. Armed with the stability of an MNC and the agility of a start-up, we have spread across 17 countries, having collaborated and executed successfully with 600 clients. We have grown from strength to strength with a blend of exuberant youth and exceptional experience. Bengaluru, being our headquarters, is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world's largest foodservice company – Compass group which has an annual turnover of 20 billion USD.  

Roles and Responsibility:

1. Lead product design strategy

Set the vision for all the products (India Region) and develop Product strategy in collaboration with Director of Design, Product director and Engineering head

Create innovative designs which effectively respond to briefs and solve for the challenge presented. (Deliverables include—but not limited to—high-level and/or detailed user flows, wireframes, and mock-ups to effectively communicate design ideas).

2. Enable growth in Collaboration with Key Stakeholders

• Collaborate with multiple stakeholders to understand the current product suite and leverage the research to build the effective product suite.
• Communicate design intent to cross teams and stakeholders with clear rationalization and justification for design work prioritising advocacy for users' needs.
• Actively work with product trio foster with a data-driven, strategic design approach to achieve product goals in a timely manner.
• Derive key metrics and performance indicators and measure, track and continuously optimise to achieve the overarching goal.
• Partner with product managers, engineers, marketing team, and designers to oversee the user experience of a product from conception until launch and sustenance.

3. Lead & mentor the team

• Guide the team of Product Designers to conceptualize/ Design flows and experiences that are incredibly simple to use but elegant and Impactful to experience.
• Sparks thoughts/ innovative ideas in the team and bring the best of the teammates by nurturing, mentoring, and leading them in the right path
• Work closely with operations and business teams to better understand the business and ground reality through users' point of view, and with marketing, tech operations teams to launch products that communicate effectively.
• Practice design thinking process throughout the product life cycle and guide the team with focus on fundamentals of the design thinking process and deliver best products to the world
• We are looking for a person who has been there and done that; someone who has built products from scratch and scaled it across multiple platforms (Android, iOS), devices (Large form factors), countries and cultures
• Experience designing enterprise products for 8-10 years preferably in F&B (Food & Beverage) industry/ B2B (Business 2 Business) service industry. Should have bachelor's degree in design (e.g., interaction, graphic, visual communications, product or relevant), or equivalent practical experience.

Qualifications:

• Extensive experience in visual design, Interaction design, in-depth understanding of designing, wire-framing, prototyping tools to demonstrate how a particular flow or interaction will work.
• Evidence of strategic product thinking with the ability to develop product goals, identify opportunities, and make decisions based on the impact to people and the company
• Experience in building relationships with outstanding written and verbal communications skills and the ability to influence both internally and externally.

What is in it for you?

Ability to perform in a truly flexible environment: the agility of a start-up and the Stability of an MNC.

Good career growth with a high impact Job. Your designed Product will be implemented across India and will become reference for 13 other countries where other SmartQ products are implemented.

Role: Pre Sales Executive

Exp: 4+ Years

CTC: up to 6 LPA

Key Responsibilities:

· Act as the first point of contact for incoming customer leads and inquiries.

· Conduct product presentations, site walkthroughs, and client meetings.

· Understand customer needs and tailor solutions accordingly.

· Coordinate with the sales and marketing teams to ensure seamless lead handovers.

· Maintain updated records of client interactions and follow-ups in CRM.

Key Requirements:

· Languages: Fluency in Marathi, Hindi, and English is mandatory.

· Experience: Minimum 4 years of pre-sales experience in a reputed organization.

· Industry: Preference for candidates from real estate or financial services (e.g., American Express, banking, insurance).

· Location: Willingness to work full-time from the Songbirds Sales Office.

· Strong interpersonal skills with a customer-first mindset.

· Self-motivated, goal-oriented, and excellent in follow-up and communication.

We are hiring a Site Reliability Engineer (SRE) to join our high-performance engineering team. In this role, you'll be responsible for driving reliability, performance, scalability, and security across cloud-native systems while bridging the gap between development and operations.

Key Responsibilities

• Design and implement scalable, resilient infrastructure on AWS
• Take ownership of the SRE function – availability, latency, performance, monitoring, incident response, and capacity planning
• Partner with product and engineering teams to improve system reliability, observability, and release velocity
• Set up, maintain, and enhance CI/CD pipelines using Jenkins, GitHub Actions, or AWS CodePipeline
• Conduct load and stress testing, identify performance bottlenecks, and implement optimization strategies

Required Skills & Qualifications

• Proven hands-on experience in cloud infrastructure design (AWS strongly preferred)
• Strong background in DevOps and SRE principles
• Proficiency with performance testing tools like JMeter, Gatling, k6, or Locust
• Deep understanding of cloud security and best practices for reliability engineering
• AWS Solution Architect Certification – Associate or Professional (preferred)
• Solid problem-solving skills and a proactive approach to systems improvement

Why Join Us?

• Work with cutting-edge technologies in a cloud-native, fast-paced environment
• Collaborate with cross-functional teams driving meaningful impact
• Hybrid work culture with flexibility and autonomy
• Open, inclusive work environment focused on innovation and excellence

Profile: Software Developer

Experience: 5 +Years

Location - Ahmedabad

Key skills: .NET Core, Angular, MVC & MYSQL

KEY RESPONSIBILITIES

• Design, build, and maintain high-performance, reusable, and reliable code.
• Can work solely or as a team player for existing and upcoming projects.
• Ability to work independently and within a team
• Understanding of the Software Development Life cycle.
• Good understanding of object-oriented design principles
• 
  

SKILLS AND EXPERIENCE

• At least 5 yrs. of experience in Web application
• At least 5 yrs. of experience in MS SQL Server
• Expert in Angular, Web APIs
• Knowledge of object-oriented programming, SOLID principles, and design patterns
• Excellent problem-solving skills
• Must communicate in English effectively
• Analyze the existing codebase
• Design and implement solutions
• Collaborate with other developers to refactor and improve the efficiency of the code.
• Ensure that the software adheres to best practices in coding and architecture.
• Guide and mentor junior developers in performance optimization techniques.
• Should have understanding and experience of software development best practices/clean coding practices/clean coding practices
• Attention to detail and commitment to high-quality/error-free deliverables
• Conduct code reviews and provide feedback to ensure code quality and performance.
• Time Flexibility
• Stay up to date with the latest trends and technologies in software development and performance optimization.
• Familiar with Jira and Bitbucket
• Familiarity with cloud-native Dev Ops automation & building CI/CD pipelines

 Location: Bangalore, Pune, Noida, Hyderabad and Chennai

Experience: -10- 16 Years

Notice period: immediate Joiner.

Job Description :

1)SAP FI Consultant Chartered Accountant or MBA from premier institutions.

2)Knowledge of IAS/US GAAP/IFRS preferred8- 10 years of relevant SAP Experience.

3)Should have worked on at least 3 end to end implementations or 2 end to end implementations and 1 roll out projects Relevant domain experience and in his domain he should have worked in finance function in a manufacturing vertical Good knowledge in SAP Financial and Managerial Accounting solution.

4)Working experience in New GL, AP, AR, AA, CCA, PCA, Product Costing and COPA Experience in supporting Accounting: Month-End-Closing and Year-End-Closing Strong understanding of integration with other modules controlling, Cash Management and/or Project System Deliver of New Business Request/ Change Request with good quality, the defined timeline and the defined budget.

5)Experience of IDOC ,Interfaces ,LSMW, BAPI ,workflow knowledge & Analyse clients business needs & opportunity to propose the matching solution to client Good verbal and written communication skills.

6)Poses consultancy, problem solving and analytical skills Strong client facing Demonstrate the ability to plan, run, and manage and sustain the operation support service delivery according to agreed SLA with quality and customer satisfaction by following ITSMSAP Certification in Financials desirable Leading the team(s) they are assigned to, in functional capacity, adding value to the project and to the final deliverables Ready to travel for assignments (short term and long term)Minimum 4 Global project experience is must

Mandatory skills -  SAP FI

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

Fixed Shift time: 9 PM – 6 AM

Prior Experience:

7 to 15 years of hands on technical experience System administration, Backup and Storage using Avamar

Skills / Project Experience - required:

• Backup and Storage – EMC Avamar
• VMWare, Virtualization Experience,
• storage tool- EMC SAN ( Unity, VNX) -
• VMWare and SAN management and concepts
• Expert in Shell, Perl, and/or Python scripting
• IN depth knowledge of Linux: RedHat, CentOS, Debian, etc.
• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP
• Additional Linux certifications (RHCT, RHCE and LPIC) will be considered an advantage
• Strong problem solving and communication skills
• Experience with Linux servers in virtualized environments
• Familiarity with the fundamentals of Linux scripting languages
• Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, etc.
• Familiarity with load balancing, firewalls, etc.
• Knowledge on Patching, Security, EMC 5800, EMC VNXe, Nimble, Xtreme IO, Unity, EMC Storage, SAN Concepts and Dell MD
• Hands on experience with MySQL and/or MariaDB
• Proficient with network tools such as iptables, Linux IPVS, HAProxy, etc.
• Knowledge of servers and switches
• Experience with virtualization technologies, such as Xen
• Ability to build and monitor services on production servers

Skills / Project Experience - good to have knowledge on:

• RedHat, CentOS, Ubuntu, SUSE, etc.