Backtesting pro

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

Proficiency in Tailwind CSS for development.

Experience in troubleshooting and debugging frontend applications.

Solid understanding and hands-on experience with either Angular or React.

Strong communication skills with the ability to collaborate effectively within a team.

A keen eye for detail and a passion for creating seamless user experiences.

Experience: 5-10 years experience

Location: Bangalore

Required Skills and Experience:

• 5-10 years of experience in front-end development, with a strong focus on React.js.
• Proven experience with React.js and related technologies (e.g., Redux, React Router, Hooks, Context API).
• Strong proficiency in JavaScript, HTML5, CSS3, and modern front-end build tools (e.g., Webpack, Babel, etc.).
• Hands-on experience with RESTful APIs, Server Sent Events, WebSockets
• Hand’s on experience with web components, microfrontends
• Deep understanding of browser apis like history, intersectionobserver, event handling, virtual panes, drag and drop etc
• Ability to work on a complex and fast moving code base.
• Familiarity with TypeScript and its integration with React applications.
• Strong problem-solving skills and attention to detail.

We are looking for a result-driven BDM to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the the sales.

Sales Lead Requirements:

• A bachelor's or associate's degree in marketing, sales, or a related

field may be advantageous.

• Experience in sales is necessary.

• Strong sales ability, business acumen, and commercial awareness.

• Excellent communication, interpersonal, and customer service

skills.

• Strong leadership abilities.

• Good time management, strategic planning, and organizational skills.

Position: Team Leader

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Hybrid)

Company: JNJ Technologies & Services

Location: Vijayawada, Hyderabad

Language: English & Hindi

CLIENT:MNC (WFO)

ROLE: PHP LARAVEL DEVELOPER

EXP: 3 TO 6 YEARS

LOCATION:BANGALORE.

NOTE:NOTE:Serving notice period (30days/immediate joiner.

Candidates from Bangalore location only apply.

Responsibilities:

 Discussing project aims with the client and development team.

 Designing and building web applications using Laravel.

 Troubleshooting issues in the implementation and debug builds.

 Working with front-end and back-end developers on projects.

 Testing functionality for users and the backend.

 Ensuring that integrations run smoothly.

 Scaling projects based on client feedback.

 Recording and reporting on work done in Laravel.

 Maintaining web-based applications.

 Presenting work in meetings with clients and management.

Requirements:

 A degree in programming, computer science, or a related field.

 4+ years of Experience working with PHP, and Laravel, performing unit testing, and

managing APIs such as REST.

 A solid understanding of application design using Laravel.

 Knowledge of database design and querying using SQL.

 Proficiency in HTML and JavaScript.

 Practical experience using the MVC architecture.

 A portfolio of applications and programs to your name.

 Problem-solving skills and critical mindset.

 Great communication skills.

 The desire and ability to learn.

Job Description: Angular Developer

We are looking for an Angular Developer responsible for the client side of our service. Your primary focus will be to implement a complete user interface in the form of a mobile and desktop web app, with a focus on performance. Your main duties will include creating modules and components and coupling them together into a functional app. The artistic design will be delivered to you, together with a few HTML templates, but we will ask for your help in regard to animations, CSS, and final HTML output. You will work in a team with the back-end developer, and communicate with the API using standard methods. A thorough understanding of all of the components of our platform and infrastructure is required.

Responsibilities

· Delivering a complete front end application

· Ensuring high performance on mobile and desktop

· Writing tested, idiomatic, and documented JavaScript, HTML and CSS

· Coordinating the workflow between the graphic designer, the HTML coder, and yourself

· Cooperating with the back-end developer in the process of building the RESTful API

· Communicating with external web services

Experience Required: Minimum 2 – 4 years.

Skills and Qualifications:

· Proficiency with JavaScript , HTML5, Core Java and Angular (6 and above)

· Professional, precise communication skills

· Deep knowledge of Angular practices and commonly used modules based on extensive work experience

· Creating self-contained, reusable, and testable modules and components

· Ensuring a clear dependency chain, in regard to the app logic as well as the file system

· Ability to provide SEO solutions for single page apps

· Extensive knowledge of CSS and JS methods for providing performant visual effects and keeping the framerate above 30fps at all times

· Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system

· Validating user actions on the client side and providing responsive feedback

· Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed

· Creating custom, general use modules and components which extend the elements and modules of core Angular

· Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to using a custom wrapper around $resource

· Experience with building the infrastructure for serving the front-end app and assets

· Architecting and automating the build process for production, using task runners or scripts

· Documenting the code inline using JSDoc or other conventions

· Writing extensive unit tests using automated TDD tasks

· Creating e2e test suites for all components, and running them with Protractor (or a well-reasoned alternative)

· Creating configuration, build, and test scripts for Continuous Integration environmen

At Alyve Health, we are building an AI powered digital health ecosystem which helps our members achieve outcomes. This is an opportunity to be a part of the founding team and work with senior founders who come from excellent professional pedigree. More importantly, this is an opportunity to significantly impact our members’ lives.

Work @ Alyve Health
In our prospective hires, we not only look for technical skills but also a culture fit. Everything we do is targeted at improving health outcomes of our customers – we are obsessed with this one thing and it guides all our decision making. We have no “pryamids” – if you join us, you will be trusted with the same information and degree of freedom that our founders have. We are a team of do-ers and creators. Finally, we take a lot of pride in having the courage to do things which perhaps nobody else would have done in the past; we look to innovate every minute of every day and decide boldly as well as quickly.

Your responsibilities:
• Working on end-to-end product development, from conceptualisation stage till the final product release
• Design and develop overall web app architecture
• Ensuring timely and continuous integration and deployment
• Ensuring responsiveness and efficiency of application
• Troubleshoot, debug and upgrade software as and when required
• Ensure complete and proper documentation of the product features and releases
• Adhere to the industry best practices, and ensure all data security and data protection measures are met
Develop responsive applications compliant with multiple browsers, platforms and devices

We look for:
• Experience in building web views and apps for Android & iOS platforms using any of the following tools/technologies- MEAN/MERN Stack, JQuery , CSS3, SCSS, Bootstrap, HTML, HTML5, XML, JSON, Angular JS, JQuery, Mobile, Android SDK with Android Studio, XCode, Swift framework etc.
• Possess working knowledge of web and mobile UX/UI. Adhere to design systems and apply to coded pages, screens and states
Experience in developing customer facing mobile web applications in Health-Tech space will be added advantage.