Area sales manger

What You Need: 

✅ Strong experience in backend development using Python (Django, Flask, or FastAPI). 

✅ Hands-on experience with Azure Cloud services (Azure Functions, App Services, AKS, CosmosDB, etc.). 

✅ Experience leading a development team and managing projects. 

✅ Expertise in designing and managing APIs, microservices, and event-driven architectures. 

✅ Strong database experience with MongoDB, PostgreSQL, MySQL, or CosmosDB. 

✅ Knowledge of DevOps practices, including CI/CD pipelines, Docker, and Kubernetes. 

✅ Ability to develop Proof of Concepts (POCs) and evaluate new technology solutions. 

✅ Strong problem-solving and debugging skills. 

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

A candidate with 2 to 6 years of relevant experience in Snowflakes Data Cloud.

Mandatory Skills:

• Excellent knowledge in Snowflakes Data Cloud.

• Excellent knowledge in SQL

• Good knowledge in ETL

• Must have working knowledge of Azure Data Factory

• Must have general awareness of Azure Cloud

• Must be aware of optimization techniques in Data retrieval and Data loading.

• Collaborate with a team of developers and designers to create a web application run on multiple platforms
• Create reusable, effective, and scalable JavaScript code
• Design the data and presentation layer of the web application’s front-end
• Use additional JavaScript libraries such as Redux to manage the web application’s state, derive computed data from the state of the system, and make asynchronous API calls

• English language proficiency
• 2+ years of professional experience in Native React
• Highly proficient in rendering components with Native APIs
• Highly proficient in JavaScript, modern JavaScript, HTML, 
• Highly proficient in one or more libraries (e.g. Redux, React Router, etc) for state managing and routing in addition to React.

Selected intern's day-to-day responsibilities include:

• Requirement gathering for web and app development projects.
• Managing a client’s portfolio.
• Understanding & drafting of Business Proposals.
• Identifying potential clients by researching their industries and competitors.
• Identifying industry trends and recommending changes to existing business strategies.
• Handling customers' pre-sales and post-sales queries.

Skills Required

Should have a Positive attitude.

Should be able to make reports and presentations.

Should be interested in writing blogs/forum.

Should be excellent at communication skills (written and verbal).

Should have knowledge of web & app technology.

• Thorough understanding of React Native and its core principles- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Experience in React Js, Javascript, Ruby on Rails (preferred)- Experience with popular React workflows (such as Flux or Redux)
• Familiarity with newer specifications of ECMAScript (ES6 & ES5 )- Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs- Experience with relational databases (PostgreSQL preferred)
• Working knowledge of git for version control- Understanding of Unix tools
• A user-centric mentality for building products

Roles and responsibilities:

•  Proficient in SQL, NoSQL, relational database design and methods for efficiently retrieving data 
•  Experience building complex and non-interactive systems batch, distributed, etc.
•  Be responsible for the technical design and experience in guiding/mentoring others.
•  Strong OOPS knowledge, including experience with design patterns
•  Experience with relational databases like MySQL/Oracle
•  Experience with enterprise application servers like Tomcat/Weblogic/Websphere.
•  Exposure to Web Services SOAP and RESTFUL
•  Exposure to Agile/Scrum, TDD, and Continuous Integration tools like Jenkins, Bamboo etc.
•  Excellent analytical aptitude and problem solving skills.
•  Excellent communication and customer interfacing skill

Designation- Customer Service Representative

Job Location- Kaikondrahalli, Sarjapur Road, Bangalore

Educational & Skill-Set Qualifiers:

Education - Graduation/HSC qualified,

Excellent verbal and written communication skills.

Good Interpersonal skills, and numerical and analytical ability.

Decision-making skills.

Languages -

English & Hindi mandatory, Kannada/Tamil/preferred

6 days a week and the week-off will be on weekdays.

Specific Responsibilities:-

• Handle Inbound and Outbound calling for customer service.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive
•  
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Conduct follow-ups to ensure complete resolution of issues.
• Keep records of customer interactions and process customer accounts.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Remunerations- Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive

• Build efficient, testable, and reusable PHP modules
• Write all clean object-oriented PHP as well as efficient SQL
• Integrate features and improvements that can support our large-and-growing SAAS product.
• Take initiative and contribute to technical solutions, R&D.
• Contribute to internal tools/processes that help us manage the product and QA cycle
• Perform Unit testing.
• Opportunity to learn and work on interesting solutions like Application Scaling, Microservices, Batch Processing, Javascript frameworks like ReactJS.
• Keep abreast of new trends and best practices in web development
• Adhere to milestones assigned

Skills:

• Must require solid programming proficiency with Core PHP.
• Strong knowledge of OOPS and how to apply it in application code is a must.
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Familiarity with SQL databases and their declarative query languages.
• Exposure to designing and building APIs (REST/HTTP/Soap) is highly preferred.
• Understanding the fully synchronous behavior of PHP
• Experience with any MVC framework is an added advantage.
• Proficient understanding of software testing
• Understanding of code versioning tools, such as Bitbucket, Git is an advantage
• Understanding of product development environments and methodologies like Agile highly preferred
• Good problem-solving skills.

Desired Profile:

• Minimum 1.5 years of experience developing web applications and understanding modern PHP standards.
• The candidate should be willing to work with a startup/mid-size company.
• The candidate must love to code and must possess a thorough knowledge of web technologies.
• Motivated and ambitious to learn new technologies, grow as a leader in quick time.
• Good communication skills - must be able to explain work and provide answers in English