BPMN

We are seeking an experienced and proactive Employee Relations (ER) Specialist to join our team. The ideal candidate will focus on fostering and maintaining positive relationships between employees and the organization to ensure a harmonious and productive workplace environment.

Key Responsibilities:

• Build and maintain strong relationships with employees at all levels to promote trust and open communication.
• Address and resolve employee concerns or grievances in a timely and professional manner.
• Collaborate with HR and management teams to implement policies and practices that support a positive workplace culture.
• Conduct investigations into employee complaints, ensuring fairness, confidentiality, and compliance with company policies.
• Provide guidance and support on employee engagement, performance management, and conflict resolution.
• Work closely with leadership to ensure alignment of ER practices with organizational goals.
• Contribute to creating a safe, inclusive, and motivating environment where employees feel valued and supported.

Qualifications:

• Proven experience in Employee Relations or HR roles.
• Strong interpersonal, communication, and problem-solving skills.
• Knowledge of labor laws and regulations.
• Ability to manage sensitive situations with discretion and professionalism.

This role plays a vital part in creating a satisfied workforce, ultimately leading to improved business outcomes.

Job Description: Customer Success Manager- APAC

Role Details

Position: Customer Success Manger

Location: Bangalore

Shift timings : 10am- 7pm IST

About SCRUT Automation

Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.

Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.

Overview of the Job Profile

Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.

Responsibilities

● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.

● Onboard customers with Integration support and drive adoption of the product.

● Represent the voice of the customer and influence the product development roadmap.

● Empathise with every aspect of the customer experience, putting customer's needs first.

● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk.

● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.

● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).

Requirements

● Bachelor's degree in Business, Operations Management or a related field.

● Have 2-5 years of experience in Customer Success or Account Management at a SaaS company.

● Have experience in the cybersecurity or compliance industry.

● Have clear and thoughtful communication skills, with a strong critical thinking ability.

● Problem-solving ability and customer-centric outlook.

● Be comfortable with talking through technical concepts with a technical audience.

● Have a keen ability to multitask.

● Have an outstanding work ethic and know when/how to ask for help when you need it.

Why should this job excite you?

● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India.

● A high-performing action-oriented team.

● Immense exposure to the founders and the leadership.

● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas.

● The competitive compensation package, benefits, and employee-friendly work culture.

Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

• Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus;Good computer skills (MS Office)Proficiency in EnglishWell-organized and responsible with an aptitude in problem-solvingExcellent verbal and written communication skillsA team player with high level of dedication

Role & responsibilities

• Senior Java developer with 6 to 10 years of experience having worked on Java, SpringBoot, Hibernate, Microservices, Redis, AWS S3
• Contribute to all stages of the software development lifecycle
• Design, implement, and maintain Java-based applications that can be high-volume and low-latency
• Analyze user requirements to define business objectives
• Envisioning system features and functionality
• Define application objectives and functionality
• Ensure application designs conform to business goals
• Develop and test software
• Should have good experience in Code Review
• Expecting to be 100% hands-on while working with the clients directly
• Performing requirement analysis
• Developing high-quality and detailed designs
• Conducting unit testing using automated unit test frameworks
• Identifying risk and conducting mitigation action planning
• Reviewing the work of other developers and providing feedback
• Using coding standards and best practices to ensure quality
• Communicating with customers to resolve issues
• Good Communication Skills 

Full Stack Developer - Responsibilities:

1. Perform design, development and support of existing and new products.
2. Understand product vision and business needs to define product requirements and product architectural solutions.
3. Develop architectural and design principles to improve performance, capacity, and scalability of product.
4. Work with Product Manager in planning and execution of new product releases.
5. Consult business management team to clarify objectives and functional requirements for new or modified products.
6. Work with domain, product management and product engineering teams in the solution engineering efforts.
7. Work with pre-sales and product management teams in solution demonstrations.
8. Maintain product roadmap and architectural standards that assure product development projects optimally align with business objectives.
9. Define product validation policies so as to deliver products that meet system and project expectations.
10. Facilitate the creation, review, and sign off of project deliverables.
11. Provide support for production escalations and problem resolution for customers.
12. Assist technical team with issues needing technical expertise or complex systems knowledge.
13. Develop broad knowledge about current and future product features.
14. Analyze market segments and customer base to develop market solutions.
15. Define product requirements that address market opportunities.

Skills:

Spring, Spring Microservices, Spring Data, SPRING BOOT & HIBERNATE, Java, JPA Oracle Certified Professional (Desirable), Java SE 8, SQL, AWS, JavaScript, Angular, ElasticSearch

Conduct thorough research on mental health topics, including but not limited to depression, anxiety, stress management, self-care, mindfulness, therapy techniques, and other related subjects. Develop compelling and well-researched content based on the latest industry trends and scientific findings.

Readmore our website : <a href="https://hwscenter.com/">https://hwscenter.com/<;/a>

Role 

We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead to identify and establish DevOps practices in the company.

You will also help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.

This would be a hybrid role and the person would be expected to also do some application level programming in their downtime.

Responsibilities

• Deployment, automation, management, and maintenance of production systems.
• Ensuring availability, performance, security, and scalability of production systems.
• Evaluation of new technology alternatives and vendor products.
• System troubleshooting and problem resolution across various application domains and platforms.
• Providing recommendations for architecture and process improvements.
• Definition and deployment of systems for metrics, logging, and monitoring on AWS platform.
• Manage the establishment and configuration of SaaS infrastructure in an agile way by storing infrastructure as code and employing automated configuration management tools with a goal to be able to re-provision environments at any point in time.
• Be accountable for proper backup and disaster recovery procedures.
• Drive operational cost reductions through service optimizations and demand based auto scaling.
• Have on call responsibilities.
• Perform root cause analysis for production errors
• Uses open source technologies and tools to accomplish specific use cases encountered within the project.
• Uses coding languages or scripting methodologies to solve a problem with a custom workflow.

Requirements

• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.

• Prior experience as a software developer in a couple of high level programming languages.

• Extensive experience in any Javascript based framework since we will be deploying services to NodeJS on AWS Lambda (Serverless)

• Extensive experience with web servers such as Nginx/Apache

• Strong Linux system administration background.
• Ability to present and communicate the architecture in a visual form.
• Strong knowledge of AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, NAT gateway, DynamoDB)
• Experience maintaining and deploying highly-available, fault-tolerant systems at scale (~ 1 Lakh users a day)
• A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
• Expertise with Git
• Experience implementing CI/CD (e.g. Jenkins, TravisCI)
• Strong experience with databases such as MySQL, NoSQL, Elasticsearch, Redis and/or Mongo.
• Stellar troubleshooting skills with the ability to spot issues before they become problems.
• Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.
• Time and project management skills, with the capability to prioritize and multitask as needed.