Purchase Executive

CUSTOMER CARE EXECUTIVE (Non - Voice, WFH)

Job Title: Customer Service Representative (Work From Home) 

Location: Remote (Work From Home)

Employment Type: Contractual (as per client requirement)

Monthly CTC: ₹23,000 (Approx. ₹18,000 Take-Home)

Shift: Rotational shift (6 days a week job)

About the Role

We are hiring enthusiastic and customer-focused individuals to join as a Customer Service Representatives for a leading e-Commerce client. 

Key Responsibilities

Handle customer queries efficiently and professionally via chats or emails.

• Eligibility CriteriaEducation: Graduate in any discipline or candidates with higher qualifications are also welcome to apply.
• Experience: 1 year exp is mandatory in chat or mail.
• Languages: Good communication skills in English and Hindi.
• Age Limit: Maximum 32 years. Applicants beyond 32 years are not eligible for this role.

Work From Home Requirements

Applicants must have a computer or laptop with the below-mentioned configuration to be eligible:

• Core i5 7th Gen or above processor
• Minimum 8 GB RAM
• Functional camera (mandatory during working hours)
• Stable internet connection: minimum 20 Mbps
• USB headset with noise cancellation
• UPS backup for power stability
• EDR (Endpoint Detection and Response) software installed

 If you do not have any of the above specifications, you are not eligible for this role.

Job Responsibilities

1) Capable of editing with the ability to meet tight deadlines.

2) Edit marketing, promotional video edit, and location-style videos.

Animation and motion graphics creation through After Effects,

3) Edit high-quality short-form and long-form video projects.

4) Work collaboratively with other video content team members and developers to complete department goals.

5) Marketing video, explainer video, and stock-gathering content.

6) Create multiple theme videos down to cohesive marketing pieces with b-roll storytelling.

Basic Qualifications And Skills

1) Bachelor’s degree required

2) Must be proficient with (After Effects, Premiere Pro, Photoshop, Illustrator

3) Archive video projects through various linear editing platforms according to department standards.

Location

DBS Business center, Bengaluru, Karnataka-560052

Culture alert: For TransFunnel, culture plays a major role. We believe in the power of ONE. We know that company culture can make or break your work experience and so we have a team that puts the human connect before anything else. Whether we work from office, home or anywhere -- we keep the connection going with plenty of fun activities. Also, we have a flat hierarchy. Hit apply if you think exploring this role would be work with fun!

Role –Infra Management Tech Consultant

This is for you, if you:

• Love technology and have an innate interest in coding and building products.
• Aren’t afraid of taking ownership and accountability. You love challenges and won’t stop till you haven’t found a solution.
• Possess knowledge of Software development industry best practices.
• Have hands-on experience and expertise on the technical competencies needed for the job, so that you can work independently.
• Are passionate about the travel/hospitality space and can understand the nuances of hotel operations.
• Know how to have fun and smile often

Certifications Required

• AWS DevOps Engineer (professional) - equivalent or higher
• AWS Solution Architect (professional) - equivalent or higher
• AWS Developer (associate) - equivalent or higher

What will you do?

• Responsible for infrastructure for all engineering activities, manage and oversee.
• Creation & maintenance of Dev, QA, UAT, CS, Sales, Prod (cloud + private).
• Backup & Restore underlying resources for failover.
• Manage connectivity, access & security for all environments.
• Upgrade environment for OS / software / service updates, certificates & patches.
• Upgrade environments for architecture upgrades.
• Upgrade environments for cost optimisations.
• Perform Release activity for all environments.
• Monitor (& setup alerts for) underlying resources for degradation of services.
• Automate as many infra activities as possible.
• Ensure Apps are healthy - log rotation, alarms, failover, scaling, recovery.
• Ensure DBs are healthy - size, indexing, fragmentation, failover, scaling, recovery.
• Assist in debugging production issues, engage with Development team to identify & apply long term fixes.
• Explore source code, databases, logs, and traces to find or create solution.

Technical Competencies you’ll possess:

• E./B.Tech/MCA or equivalent
• 3+ years of meaningful work experience in Dev ops handling complex services
• AWS DevOps Engineer/Architect/Developer certification
• Expertise with AWS services including but not limited to EC2, ECS, S3, RDS,Lambda,VPC,OpsWork,CloudFront,Route53,CodeDeploy,SQS,SNS.
• Hands on experience in maintaining production databases - including creatingqueries for identifying bottlenecks, creating/maintaining indexes where required, de-fragmenting db
• Handsonexperience(andstrongunderstanding)onLinux&WindowsbasedOS
• Expertise with Docker and related tools
• HandsonexperiencewithinfrastructureascodetoolslikeAWSCloudFormation/Terraformandconfigurationmanagementtoolslike PuppetorChef
• Strong grasp of a modern stack protocols / technologies like –
  • Headers, Caching
  • IP/TCP/HTTP(S), WebSockets, SSL/TLS
  • CDNs, DNS, proxies
• Expertise in setting-up and maintaining a modern stack like (on AWS & cloud)
  • Version Control Systems like TFS, SVN, Gitlab servers, etc
  • Application & proxy servers like Nginx, HAproxy, IIS, etc
  • Database servers like MSSQL, MySQL, Postgres, Mongo, Redis, Elasticsearchetc
  • Monitoring tools like Grafana, Zabbix, Influx, Prometheus, etc
• Experience in Python coding preferred
• Good understanding and experience in continuous integration/continuous deployment tools

• As a DevOps Engineer, you need to have strong experience in CI/CD pipelines.
• Setup development, testing, automation tools, and IT infrastructure
• Defining and setting development, test, release, update, and support processes for DevOps operation
• Selecting and deploying appropriate CI/CD tools
• Deploy and maintain CI/CD pipelines across multiple environments (Mobile, Web API’s & AIML)

• 3+ years of experience as DevOps Engineer and strong working knowledge in CI/CD pipelines
• Experience administering and deploying development CI/CD using Git, BitBucket, CodeCommit, Jira, Jenkins, Maven, Gradle, etc
• Strong knowledge in Linux-based infrastructures and AWS/Azure/GCP environment
• Working knowledge on AWS (IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, etc)
• Experience with Docker containerization and clustering (Kubernetes/ECS)
• Experience on Android source(AOSP) clone, build, and automation ecosystems
• Knowledge of scripting languages such as Python, Shell, Groovy, Bash, etc
• Familiar with Android ROM development and build process
• Knowledge of Agile Software Development methodologies

Job Description

As a Solutions Architect you will be responsible for analyzing, designing and developing viable solutions as per the client needs. You will work with internal and client teams to translate customer needs and business requirements into detailed technical solutions, in both project and proposals scenarios. You will be working in a fast-paced environment solving unique and challenging software problems and developing innovative solutions.

Key Responsibilities

• Analyze customer technology, define business and technical requirements;
• Define & drive end-to-end technical solutions. Expected to be hands-on as and when required
• Evaluate potential solutions and systems architecture to ensure that they meet all requirements;
• Contribute to project plan and participate in all project phases (feasibility study, requirement definition, implementation and configuration, user acceptance tests);
• Hold and lead meetings with internal and customers teams to review requirements, address open issues/questions, close gaps;
• Develop technical presentations, proposals and perform customer presentations;
• Work with different teams on planning activities as well as delivery;
• Provide thought leadership to the team around new approaches and workflows and technologies
• Take complete bottom line responsibility of technical designs, code development, and test executions to demonstrate alignment to the functional specification.
• Collaborate with a project team comprised of talented employees with

diverse and complementary skills.

Professional Skill Requirements

• Overall 10 to 12 yrs of IT experience.
• A proven track record of successful project/product implementation with

minimal of 3 years of Continuous Integration, Continuous Delivery, Pair

programming and Test-Driven Development.

• Expert Knowledge of architecture/design frameworks and patterns
• Experience of delivering complex software products relaying on Front End technologies such as Angular JS, React or similar is beneficial
• Experienced on backend web technologies & frameworks as Spring, Spring Boot or equivalent . nodejs is beneficial
• Exposure to Microservices Architectures, Containers & Cloud is appreciated
• Experience with RESTFull design, API First approach and best practices in API definition
• Exposure on JavaScript 6, Typescript, Redux, Redux Middleware & Redux

Axios

• Clear concepts on HTML5, CSS3, JavaScript, jQuery
• Exposure on testing frameworks like Jasmine, Karma, Protractor
• Experience developing on both mobile and web platforms
• Exposure to Agile based execution processes
• Proven skills in improving quality and performance tuning

Roles and Responsibilities
Responsibilities
1. Learning about our products and implementing minor features using PHP .
2. Ability to answer customer queries and provide them with satisfactory answers.
3. Do extensive QnA with customers to clarify issues.
4. Coordinate with senior engineers to have resolved bugs/issues fixed.
5. Take end to end responsibility to closing support tickets
6. Generating new ideas, insights, products improvements and documenting them.
7. After due experience start shipping new features
8. Maintain jovial relationship with clients

Requirement
PHP Experience: Must Have
Excellent Communication Skills.

Note:
Candidates having gap in their career with strong PHP experience can apply for this position.Graduate

Location-Jankpuri (Delhi)