BDE (IT sales)

Technology/Technical Team Lead

Department - Technology / Software Development

Work Mode - Work From Home (WFH), Full Time

Experience - Minimum 10 Years (Development Background)

Location - Tier-1 Cities Only (Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Pune, Kolkata)

Time Zone - Candidate should be comfortable working in US time zone overlap and attending client calls accordingly.

ABOUT ARDEM

ARDEM Incorporated is a leading Business Process Outsourcing (BPO) and Automation company serving USbased clients across diverse industries. Our Technology Team builds and maintains in-house applications that power data processing pipelines, automation workflows, internal platforms, and domain-specific training modules all engineered to deliver operational excellence at scale. To our clients, we provide cloud-based platforms to assist in their day-to-day business analytics. Our cloud services focus on finance, logistics and utility management.

ROLE SUMMARY

We are looking for a seasoned Technology/Technical Team Lead with a strong development foundation to lead our technology initiatives. This role bridges client management and technical execution you will own endto-end delivery of multiple concurrent projects while supporting a high-performing remote team.

KEY RESPONSIBILITIES

Project & Delivery Management

• Own and manage multiple concurrent technology projects from initiation to production release
• Define project scope, timelines, milestones, and resource allocation plans
• Distribute tasks effectively across a team of developers, QA, and support engineers
• Track assigned work daily, follow up on progress, and proactively remove blockers
• Ensure all projects meet deadlines and quality benchmarks without compromise
• Participate actively in production activities and take full accountability for live deployments

US Client Management

• Serve as the Technology single point of contact for all assigned US clients
• Attend and lead client calls that are focused on an ARDEM Technical Solution. This may include discussions related to future clients or existing clients (US time zone overlap required)
• Resolve client queries, manage escalations, and ensure high client satisfaction
• Showcase company-developed applications and software demos confidently to clients
• Translate complex client requirements into clear technical deliverables for the team

Team Leadership

• Lead, mentor, and performance-manage a distributed remote team of technical members
• Foster accountability, ownership, and a high-delivery culture within the team
• Conduct sprint planning, stand-ups, retrospectives, and performance reviews
• Identify skill gaps and work with HR/training teams to bridge them

Process & Operations

• Deeply understand ARDEM's internal processes and align project execution accordingly
• Ensure development standards and best practices are followed across all projects
• Manage crisis situations with composure, identify root causes and drive swift resolution
• Coordinate with cross-functional teams including HR, Operations, Training, and QA
• Maintain project documentation, status reports, and risk registers

REQUIRED EXPERIENCE

• 10+ years of total experience in software development and project management
• 5–7 years of hands-on coding experience in one or more technologies listed below
• 2–3 years in a team management or tech lead role overseeing 5+ members
• Proven experience managing multiple simultaneous projects in a remote/WFH environment
• Prior experience working with US-based clients strong understanding of US work culture and expectations

TECHNICAL SKILLS

• Python: scripting, automation, data processing, backend services
• JavaScript / Node.js: server-side development, REST APIs, async workflows
• NET Core: enterprise application development and service integration
• SQL Databases: query optimization, schema design, stored procedures
• Familiarity with CI/CD pipelines, Git workflows, and deployment processes
• Ability to review code, understand architectural decisions, and guide the team technically

SKILLS & COMPETENCIES

• Exceptional verbal and written communication skills in English client-facing confidence is a must
• Strong crisis management and conflict resolution ability under tight deadlines
• Highly organized with a structured approach to planning, prioritization, and execution
• Self-driven and accountable capable of operating independently in a remote environment
• Strong presentation skills able to demo software to non-technical stakeholders
• Empathetic leadership style with the ability to motivate and align diverse team members

QUALIFICATIONS

• Bachelor's or master's degree in computer science
• PMP Certification: Preferred (candidates without PMP must demonstrate equivalent project management rigor)
• Agile / Scrum certifications (CSM, PMI-ACP) are an added advantage

LOCATION PREFERENCE

• Candidates must be based in a Tier-1 city: Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, or Kolkata
• This is a full-time Work From Home role: reliable internet, a dedicated workspace, and availability during US business hours are mandatory

As a Visual & Motion Design at Team Pumpkin, you will have the opportunity to work on creative projects that enhance brand storytelling and engagement. You will assist in creating visually compelling content for various digital platforms, helping to elevate our clients' marketing initiatives.

Key Responsibilities:

• Visual Design Creation:
• Assist in designing graphics for social media, websites, email campaigns, and promotional materials.
• Collaborate with the creative team to develop visually appealing layouts and concepts.

• Motion Graphics Development:
• Create engaging motion graphics and animations for video content, advertisements, and social media.
• Help edit video footage and incorporate visual effects that enhance the overall message.

• Branding Support:
• Assist in maintaining brand consistency across all visual content.
• Support the development of branding materials, including logos, brochures, and presentation decks.

• Creative Collaboration:
• Work closely with copywriters, Account Manager and other designers to brainstorm and execute creative concepts.
• Participate in team meetings to present design ideas and gather feedback.

• Research & Trend Analysis:
• Stay updated on design trends, techniques, and tools to contribute fresh ideas and approaches.
• Conduct research on competitor visual strategies to inform and inspire new designs.

Desired Skills and Qualifications:

• Degree in Graphic Design, Motion Design, Multimedia Arts, or a related field.
• Proficiency in design software, including Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro).
• Strong understanding of design principles, typography, color theory, and composition.
• Basic knowledge of animation and motion design techniques is a plus.
• Creative mindset with a passion for visual storytelling and design.
• Strong attention to detail and ability to manage multiple projects.
• Excellent communication and collaboration skills.

What We Offer:

• A dynamic and creative work environment within the digital marketing industry.
• Opportunities to develop your skills in visual and motion design while working on real client projects.
• Mentorship and guidance from experienced design professionals.
• Potential for future employment opportunities based on performance.

Job Summary: We are seeking enthusiastic and reliable individuals to join our dynamic team as International Voice Process Executives. The role involves handling inbound and outbound calls from/to international customers, providing excellent customer service, resolving queries, and ensuring customer satisfaction.

Responsibilities:

• Handle inbound and outbound calls from international customers.
• Provide information about products and services, respond to customer queries, and resolve issues effectively.
• Ensure timely and professional follow-up on customer issues.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with team members to achieve individual and team goals.
• Adhere to company policies and procedures to maintain operational efficiency.
• Strive to achieve customer satisfaction and ensure positive feedback.

Requirements:

• 1-year bond commitment required
• Minimum 6 months of Experience required in an International BPO/ Call centre.
• Excellent communication skills.
• Customer Centric &Logical thinking and need to be enough spontaneous
• Ensure Timely& Professional Responses to all queries.
• Analytical & Probing skill.
• Strong ability to multitask and take fast decisions independently.
• Night shift only.
• The shift timings will be 7.30 PM to 4.30 AM.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Fixed shift
• Night shift
• US shift

Work with Business Analyst/end users to understand business requirements

2. Develop Prototype, Design documents.

3. Develop code in Java spring framework and Angular to meet requirements.

4. Involve in Testing cycle and track until the Production migration.

5. Follow Quality procedures and develop documents as per SDLC methodology.

6. Receiving support calls from MES Users and generation of tickets (manually or through system)

7. Resolution of the calls

8. Routing unresolved and higher level (L2 & L3) calls to central MES teams

9. Keeping track of SLAs

10. Maintaining ticket resolution track and Resolves change request also assigned time to time.

• Handle end to end recruitment activities - starting from job posting, talent sourcing, prescreening, assessment, interview, offer management and onboarding process for the assigned hiring requisition alongside ensuring best in class candidate and Hiring Leader experience.
• Working with members of the senior leadership team, management and candidates to identify and attract talent.
• Handle stakeholder relationships and drive the recruitment processes, which includes talent branding, sourcing strategies and overall recruitment related responsibilities.
• Manage relationships with external resources such as recruiting agencies as needed.
• Regular communication with hiring managers to discuss candidates and drive the recruitment process
• Understand business, hiring leaders’ needs and delivering value by crafting right solutions.
• Execute sourcing strategy and talent pipelining for hiring across all levels to source top talent through social media, job boards, Internet sourcing, and Employee Referral Program & Internal job posts.

• Produce clean code and automated tests
• Align with enterprise architecture frameworks and standards
• Be the role-model for all engineers in the team in terms of technical competency
• Research, assess and adopt new technologies as required
• Be a guide and mentor to the team members and help in ramping up the overall skill-base of the team.
• Produce detailed estimates and optimized work plans for requirements and changes
• Ensure that features are delivered on time and that they meet the business needs
• Strive for quality of performance, usability, reliability, maintainability, and extensibility
• Identify opportunities for process and tool improvements
• Use analytical rigor to produce effective solutions to poorly defined problems
• Follow Build to Ship mantra in practice with full Dev Ops implementation
• 10+ years of core software development and product creation experience in CPaaS.
• Working knowledge in VoIP, communication API , J2EE, JMS/ Kafka, Web-Services, Hadoop, React, Node.js, GoLang.
• Working knowledge in Various CPaaS channels - SMS, voice, WhatsApp, RCS, Email.
• Working knowledge of DevOps, automation testing, test driven development, behavior driven development, server-less or micro-services
• Experience with AWS / Azure deployments
• Solid background in large scale software development.
• Full stack understanding of web/mobile/API/database development concepts and patterns
• Exposure to Microservices, Iaas, PaaS, service mesh, SaaS and cloud native application development.
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• Understanding of Agile Scrum and SDLC principles.
• Containerization and orchestrations:- Dockers, kuberenetes, openshift, consule etc.
• Knowledge on NFV (openstack, Vsphere, Vcloud etc)
• Experience in Data Analytics/AI/ML or Marketing Tech domain is an added advantage
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MUST Have

• 4-6 years of experience in application software development ( UI stack development )
• Sound knowledge of computer science fundamentals
• Proven ability to design and implement a complex (scalable and distributed ) application software on linux platform
• Hands on any of the language reactjs, Javascript
• Expert in software processes and tools ( Agile, CI/CD, Git, Jenkins )

Good to Have

• Experience in application migration to cloud