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B2C Operations Executive role in EdTech (0–2 years experience)
B2C Operations Executive role in EdTech (0–2 years experience)
learners point.org's logo

B2C Operations Executive role in EdTech (0–2 years experience)

Partha Sarathy's profile picture
Posted by Partha Sarathy
0 - 2 yrs
₹4L - ₹4.9L / yr
Bengaluru (Bangalore)
Skills
Student Lifecycle Management
Service Fulfillment
Customer Support & Escalations
Live Session Coordination:
CRM & Data Maintenance
MS Excel/Google Sheets

Job Description (JD)

Role Objective:

To manage end-to-end B2C operational processes, ensuring a seamless journey for individual learners. You will serve as the bridge between sales, product, and the customer, focusing on service delivery, retention, and operational efficiency. 


Key Responsibilities:


  • Student Lifecycle Management: Manage the end-to-end B2C process from lead onboarding to course completion, including enrollment and fee reconciliation.
  • Service Fulfillment: Coordinate with sales and academic teams to ensure timely delivery of course materials, login credentials, and session schedules.
  • Customer Support & Escalations: Act as the primary point of contact for student queries via call, chat, or email, resolving issues related to platform access, refunds, or course content.

Live Session Coordination: For live-learning models, oversee webinar readiness, manage "no-shows" in real-time, and troubleshoot technical glitches during sessions.

CRM & Data Maintenance: Ensure 100% accuracy in CRM/OMS data entry; maintain daily/weekly MIS reports on student engagement, attendance, and feedback trends.

Retention & Feedback: Analyze student feedback to identify process gaps and suggest improvements to enhance the overall customer experience.


Core Skills Required

  • B2C Operational Knowledge: Understanding of the consumer lifecycle, including lead-to-revenue workflows and post-purchase service standards.
  • Digital & Tool Proficiency:
  • Strong command of MS Excel/Google Sheets (VLOOKUPs, Pivot tables) for tracking student data.
  • Experience with CRM/ERP tools (e.g., Salesforce, Zoho, or proprietary LMS).
  • Comfort with webinar and communication tools (Zoom, Slack, Notion).
  • Communication & Negotiation: Excellent written and verbal English skills to manage direct student interactions and coordinate with cross-functional internal teams.
  • Analytical Ability: Skill in interpreting data to track performance metrics like show-up rates, conversion, and student satisfaction (NPS).
  • Adaptability: Ability to thrive in a fast-paced startup environment, handling multiple tasks and last-minute on-ground escalations effectively. 



Eligibility

  • Experience: 0–2 years in operations, customer success, or inside sales. Prior EdTech experience is highly preferred.
  • Education: Graduate or MBA from any discipline. 
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About learners point.org

Founded :
2001
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

N/A

Candid answers by the company

What does the company do?
What is the location preference of jobs?

Learners Point Academy was founded in the year 2001. It is a training institute located in Dubai that offers career coaching and corporate training. They are known for providing customized training solutions to both individuals and corporations, focusing on building skills for success in today's competitive environment

Company social profiles

N/A

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