
B2C Operations Executive role in EdTech (0–2 years experience)
Job Description (JD)
Role Objective:
To manage end-to-end B2C operational processes, ensuring a seamless journey for individual learners. You will serve as the bridge between sales, product, and the customer, focusing on service delivery, retention, and operational efficiency.
Key Responsibilities:
- Student Lifecycle Management: Manage the end-to-end B2C process from lead onboarding to course completion, including enrollment and fee reconciliation.
- Service Fulfillment: Coordinate with sales and academic teams to ensure timely delivery of course materials, login credentials, and session schedules.
- Customer Support & Escalations: Act as the primary point of contact for student queries via call, chat, or email, resolving issues related to platform access, refunds, or course content.
Live Session Coordination: For live-learning models, oversee webinar readiness, manage "no-shows" in real-time, and troubleshoot technical glitches during sessions.
CRM & Data Maintenance: Ensure 100% accuracy in CRM/OMS data entry; maintain daily/weekly MIS reports on student engagement, attendance, and feedback trends.
Retention & Feedback: Analyze student feedback to identify process gaps and suggest improvements to enhance the overall customer experience.
Core Skills Required
- B2C Operational Knowledge: Understanding of the consumer lifecycle, including lead-to-revenue workflows and post-purchase service standards.
- Digital & Tool Proficiency:
- Strong command of MS Excel/Google Sheets (VLOOKUPs, Pivot tables) for tracking student data.
- Experience with CRM/ERP tools (e.g., Salesforce, Zoho, or proprietary LMS).
- Comfort with webinar and communication tools (Zoom, Slack, Notion).
- Communication & Negotiation: Excellent written and verbal English skills to manage direct student interactions and coordinate with cross-functional internal teams.
- Analytical Ability: Skill in interpreting data to track performance metrics like show-up rates, conversion, and student satisfaction (NPS).
- Adaptability: Ability to thrive in a fast-paced startup environment, handling multiple tasks and last-minute on-ground escalations effectively.
Eligibility
- Experience: 0–2 years in operations, customer success, or inside sales. Prior EdTech experience is highly preferred.
- Education: Graduate or MBA from any discipline.

About learners point.org
About
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Learners Point Academy was founded in the year 2001. It is a training institute located in Dubai that offers career coaching and corporate training. They are known for providing customized training solutions to both individuals and corporations, focusing on building skills for success in today's competitive environment
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Experience: 5-10 Years
Location: Remote / Pune, India
Job Summary:
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Work closely with development and DevOps teams to troubleshoot, optimize, and resolve performance issues.
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Expert-level proficiency with Apache JMeter for scripting, execution, and analysis.
Strong understanding of performance testing methodologies, concepts (e.g., throughput, response time, latency, concurrency), and lifecycle.
Experience with performance monitoring tools such as Grafana, Prometheus, CloudWatch, Azure Monitor, GCP Monitoring, AppDynamics, Dynatrace, or New Relic.
Solid understanding of web technologies (HTTP/S, REST APIs, WebSockets, HTML, CSS, JavaScript) and modern application architectures (Microservices, Serverless).
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Excellent analytical, problem-solving, and debugging skills.
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Experience with other performance testing tools (e.g., LoadRunner, Gatling, k6, BlazeMeter).
Knowledge of CI/CD pipelines and experience integrating performance tests into automated pipelines.
Understanding of containerization technologies (Docker, Kubernetes).
Experience with mobile application performance testing tools and techniques (e.g., device-level monitoring, network emulation).
Certifications in performance testing or cloud platforms.
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Experience with Application Development DevOps Tools.
Experience with distributed cloud-native application design deployed on Kubernetes
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Job description
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In this role you will:
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About us:
Aeons ago (2015 :)), in the humble abode of Abhishek’s bachelor pad, our co-founders, Abhishek Ballabh & Sushil Mundada, set out to bring innovation into the world of admissions. Today, we are trusted with the admissions of over 300 educational institutions. Our team of 60 + team members (and growing!) are on a mission to help ExtraaEdge become the globally preferred Education Marketing Technology.
The primary requirement for this role is:
- Sharp .NET & MVC framework knowledge & programming hands-on.
- Attention to Detail.
- Razor-sharp analytical & problem-solving skills.
- Experience in Agile methods & Test-Driven design.
Job Profile:
- To be a part of the development initiatives at ExtraaEdge and work in a high-performance team.
- Minimum 0 to 2 years of development experience.
- Manage the backend services and controller changes when a new module is implemented.
- Manage the development roadmap in sync with the product roadmap.
- Suggest architectural changes & optimizations while fine-tuning the application.
- Being able to step into the shoes of the user/learner and identify the best design/coding strategies & frameworks.
- Interact with operations & sales to understand expectations.
Skills Required:
- 0 to 2 years of experience working on C#, .NET Core, .NET MVC.
- Proficient in Entity Framework, LINQ to Objects.
- Experienced in SQLServer, Database design, and understanding database queries.
- Advanced Database knowledge like Indexing, Stored Procedures.
- REST API design and implementation.
- Knowledge of Azure Cloud Management, WebApps & Deployments.
- Hands-on in writing Unit Tests.
- Familiarity with architecture styles/APIs (REST, RPC).
- Understanding of Agile methodologies.
- Excellent problem solving and communication skills.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
What you will do:
- Establishing checks and balances for smooth execution
- Liaisoning with the designers for clarifications. approvals and sign offs
- Submitting pricing proposals and production cost estimates
- Calculating the production costs and sharing this with the Manufacturing Head for execution to further deal with external/ internal vendors/ stakeholders
- Creating of the production plan. This exercise would be conducted in partnership with the Designers and the Business Head of the company
- Ensuring alignment on the production plan with concerned stakeholders in the manufacturing team
- Ensuring that execution is as per the launch plan
- Ordering fabric, ensuring its availability in house (as per schedule) and verifying the quantity received vis--vis the order
- Authorizing if the fabric can be used for manufacturing or not
- Setting up stringent and robust processes to ensure quality assurance of the raw materials (mainly fabric) at the source of printing /weaving
- Benchmarking the company's products, samples and accessories with others in the industry and submitting competitor analysis to the designers and Business Head
Desired Candidate Profile
What you need to have:- MBA/ Masters in Supply Chain/ Planning
- Prior experience as a Merchandising Head in the apparel sector
- 10+ years of relevant experience (preferable)
- Strong Planning skills
- Analytical aptitude
- Customer FIRST Mindset
- Excellent communication Skills
- Strong interpersonal Skills
- Adept at stakeholder management
- Technology Mindset
- Exposure to process automation
- People management ability
- Strong prioritization and organizing skills
- Ability to get work done through others
- Ability to multitask







