Engineering Lead

Customer Care Executive – Inbound Process | Ahmedabad

Role Overview:

We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.

Responsibilities:

• Handle inquiries via calls/emails & provide timely solutions.
• Identify and assess customer needs to ensure satisfaction.
• Maintain accurate documentation & follow communication guidelines.
• Support clients with clarity, professionalism, and problem-solving skills.

Requirements:

• Graduate/Postgraduate (any field except engineering).
• 0–5 years of client servicing experience (Mutual Fund preferred).
• Fluency in English, Hindi & Gujarati with excellent communication.
• Loyal, honest, decision-maker with a long-term vision.

Role: Oracle DBA Developer

Location: Hyderabad

Required Experience: 8 + Years

Skills : DBA, Terraform, Ansible, Python, Shell Script, DevOps activities, Oracle DBA, SQL server, Cassandra, Oracle sql/plsql, MySQL/Oracle/MSSql/Mongo/Cassandra, Security measure configuration

cid:[email protected]

Roles and Responsibilities:

1. 8+ years of hands-on DBA experience in one or many of the following: SQL Server, Oracle, Cassandra

2. DBA experience in a SRE environment will be an advantage.

3. Experience in Automation/building databases by providing self-service tools. analyze and implement solutions for database administration (e.g., backups, performance tuning, Troubleshooting, Capacity planning)

4. Analyze solutions and implement best practices for cloud database and their components.

5. Build and enhance tooling, automation, and CI/CD workflows (Jenkins etc.) that provide safe self-service capabilities to th6. Implement proactive monitoring and alerting to detect issues before they impact users. Use a metrics-driven approach to identify and root cause performance and scalability bottlenecks in the system.

7. Work on automation of database infrastructure and help engineering succeed by providing self-service tools.

8. Write database documentation, including data standards, procedures, and definitions for the data dictionary (metadata)

9. Monitor database performance, control access permissions and privileges, capacity planning, implement changes and apply new patches and versions when required.

10. Recommend query and schema changes to optimize the performance of database queries.

11. Have experience with cloud-based environments (OCI, AWS, Azure) as well as On-Premises.

12. Have experience with cloud database such as SQL server, Oracle, Cassandra

13. Have experience with infrastructure automation and configuration management (Jira, Confluence, Ansible, Gitlab, Terraform)

14. Have excellent written and verbal English communication skills.

15. Planning, managing, and scaling of data stores to ensure a business’ complex data requirements are met and it can easily access its data in a fast, reliable, and safe manner.

16. Ensures the quality of orchestration and integration of tools needed to support daily operations by patching together existing infrastructure with cloud solutions and additional data infrastructures.

17. Data Security and protecting the data through rigorous testing of backup and recovery processes and frequently auditing well-regulated security procedures.

18. use software and tooling to automate manual tasks and enable engineers to move fast without the concern of losing data during their experiments.

19. service level objectives (SLOs), risk analysis to determine which problems to address and which problems to automate.

20. Bachelor's Degree in a technical discipline required.

21. DBA Certifications required: Oracle, SQLServer, Cassandra (2 or more)

21. Cloud, DevOps certifications will be an advantage.

Must have Skills:

Ø Oracle DBA with development

Ø SQL

Ø Devops tools

Ø Cassandra

🚀 Kickstart Your Career @ Bhanzu – India’s Fastest-Growing EdTech!

📍 Role: Business Development Trainee | Location: HSR Layout, Bangalore (WFO)

🔗 Apply Now: https://lnkd.in/dFiSRuHg

Join Bhanzu, founded by the 🌍 World’s Fastest Human Calculator, and be part of a mission to revolutionize how the world learns math!

💡 What’s in it for you?

✅ Real-time sales & strategy experience

✅ Fast-paced, high-growth startup culture

✅ Mentorship + rapid career acceleration

If you’ve got the passion to learn, hustle, and grow — this is your launchpad. 🚀

👇 Tag someone who’s made for this!

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Duration: 6 months with possible extension

Location: Remote 

Notice Period: Immediate Joiner Preferred

Experience: 4-6 Years

Requirements:

• B Tech/M Tech in Computer Science or equivalent from a reputed college with a minimum of 4 – 6 years of experience in a Product Development Company
• Sound knowledge and application of algorithms and data structures with space and me complexities
• Strong design skills involving data modeling and low-level class design
• Good knowledge of object-oriented programming and design patterns
• Proficiency in Python, Java, and Golang
• Follow industry coding standards and be responsible for writing maintainable/scalable/efficient code to solve business problems
• Hands-on experience of working with Databases and the Linux/Unix platform
• Follow SDLC in an agile environment and collaborate with multiple cross-functional teams to drive deliveries
• Strong technical aptitude and good knowledge of CS fundamentals

What will you get to do here?

• Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team.
• Driving the adoption of best practices & regular Participation in code reviews, design reviews, and architecture discussions.
• Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create.
• Implementation of long-term technology vision for your team.
• Creating architectures & designs for new solutions around existing/new areas
• Decide on technology & tool choices for your team & be responsible for them.

We are looking for an HR Manager with outstanding people skills to manage our personnel and ensure that our human resources programs and initiatives are effective, efficient, and aligned with overall business objectives. The ideal candidate for this role should possess a high work ethic, excellent communication skills, knowledge of labour regulations and HR practices, strategic thinking abilities, strong organisational skills, and excellent interpersonal skills.

Responsibilities:

Provide professional leadership, support, and development to HR staff, in order to increase knowledge, share best practices, and ensure that relevant professional standards are met.

Advice and strategies on the development of effective employment policies across the company.

Take a lead role in transforming and strengthening the organisational culture, ensuring that the company values and approach are displayed.

Ability to handle Employee Relations issues end to end.

Coordinate playbooks for annual HR activities such as compensation planning and open enrolment.

Handle a team of recruiters and end-to-end IT recruitment.

Parse specialised skills and qualifications to screen IT resumes

Perform pre-screening calls to analyse applicants’ abilities

Interview candidates combining various methods (e.g., structured interviews, technical assessments and behavioural questions)

Coordinate with IT team leaders to forecast department goals and hiring needs

Craft and send personalised recruiting emails with current job openings to passive candidates

Participate in tech conferences and meetups to network with IT professionals.

Required Skills:

Good knowledge of employment regulations.

Proven work experience as a Technical Manager or Manager 

Hands-on experience with various interview formats (e.g., phone, Skype and structured)

Technical expertise with an ability to understand and explain job requirements for IT roles

Familiarity with Applicant Tracking Systems and resume databases

Solid knowledge of sourcing techniques (e.g., Job portals and Boolean search)

Excellent verbal and written communication skills, Solid understanding of HR practices and labour legislation.

Designation: Project Manager

Job Type: Full-time

Shift: Night Shift ( 4:00 PM to 1:00 AM - Saturday, Sunday fixed Off)

Responsibilities: 

·  Exposure to US/International Client (Preferred) Prior Experience in IT Projects Handling / Project Coordinator / Project Manager roles. 

·  Excellent written and verbal communication and presentation skills able to generate interest and engage the client during calls and on emails. 

·  Manage projects, and establish productive, professional and profitable relationships with key personnel and clients in assigned projects. 

·  Coordinate with various departments within the organization, including support, service, technology and manage resources, to ensure seamless functioning of the client accounts. 

·  Responsible for client receivables; planning and execution of monthly retention. 

·  Candidates with IT  Project Management, Wordpress, PHP & Technical Skills Preferred.

·  Preferred Location Noida.

·  Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.

·  Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances. 

·  Achieves strategic customer objectives and account plans defined by company management. 

·  Good relationship building skills (internal, external, and cross-cultural). 

·  Sound computer skills, especially in the areas of MS Word, MS Excel and MS PowerPoint.

·  Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.

·  Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer- expectations and assess customer needs on an ongoing basis. 

Job Location: Noida Sector 63

Job Profile: Project Manager

 About Graygraph Technologies:

Graygraph Technologies LLC is an IT services provider company that has the skills and expertise to facilitate complex business solutions. We offer services like staffing solutions, software development, web development, Content Management Solutions, and Creative Design from the very beginning until the end. Our overall process includes concept, design, development, incorporation, and implementation. We have a squad of experts, who are working on modern technologies and tools with vast experience to carry out web-based projects.

To know more, please visit our Websites:

www.Graygraph.com

Venue for Interview: Graygraph Technologies, Second Floor, A128 Block, Sector 63, Noida.

Hello,

Greetings for the day !!!

We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

Position: Customer Support L1

Employment Mode: Contract to hire (Full time opportunity)

Work Mode: Work from office

Shift: 24*7 Rotational Shift

Location: 

Mumbai - Andheri

Pre-Sales Executive

Company Name:              Asset Infinity (Regd as PcsInfinity Pvt. Ltd)

Location:                           Noida (Hybrid)

Joining:                             Immediate-15 days

No of hires:                       3-5

Reporting:                        CEO/MD

CTC:                                 Confidential

Experience level:              0- 3 years

Profile Summary: We are looking to hire resourceful, efficient, and energetic candidates to join our Team. The candidates will have exposure to our Business & cross-functional teams along with an opportunity to work for a leading asset management solution – Asset Infinity.

Roles & Responsibilities;

• Understanding the client's requirements and then customizing the product/services as per their needs
• Reaching out to new customers and making presentations or pitches outlining the benefits of product/ services
• He/she will be responsible for payment follow up
• Build strong collaborative relationships with cross-functional product development/Onboarding/Customer Success teams
• Be a part of the demo calls and pitch our Product to the customer and explain all the features and product offerings.
• CRM Management – leads, customers, partners, affiliates.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Work on documents- PPT, SOP, Proposal writing, BRD, FRD, SRS, etc, and other project deliverables as and when required.

Qualifications & competencies;

• Preferably an MBA/PGDM, with strong technical education background- B.Tech(IT), BCA will be preferred.
• Excellent selling, negotiation and communication - both written and verbal skills.
• Familiarity with the tools and technologies like Zoho, or any SaaS/ERP-based platforms will be value-added
• Any prior corporate experience will be highly preferable.

In today’s marketing-dependent consumer world, businesses demand innovative brand solutions and our client is engaged in providing brand solutions across businesses. They import renowned global brands & distribute the same. They have a dedicated eCommerce practice to build digital retail footprints for their brands in India. They focus on major categories under FMCG such as F&B, Personal care, etc. and also Home & Fabric Care.

Founded in 2003, our client has over 250 Pan-India Distributors and more than 300 SKUs. They deal with 25+ brands and some of the brands are Mogu Mogu, SAN REMO, Simpkins, Moccona, OMINO BIANCO, etc.

As a Key Account Manager - eCommerce, you will be responsible for leading and executing the company’s overall eCommerce strategy for website and primary channel partners – Amazon, Big Basket, Flipkart, Nykaa, Supr/BB Daily, Milkbasket as well as other new partners [Smytten, e-pharmacies, etc].

What you will do:

• Charting out plans for listing and relisting of brands and select SKUs on different channel partners
• Driving ecommerce operations – site availability, POs and ensuring 95%+ fill rates
• Managing all in-app visual merchandising, liaisoning with different brand leaders across US, Europe, Australia and South East Asia for accessing content related to respective partner brands and keeping the brand folder up to date with thematic, product hero and lifestyle content
• Driving in-app brand visibility, targeted marketing and promotional offers on different platforms
• Establishing processes for monitoring, measurement and optimization of performance marketing metrics to results in desired target sales achievement

Desired Candidate Profile

• Adept at business planning, JBPs and channel specific planning with 1+ years’ experience in Google Ads and Google Analytics
• Proficiency in using MS Excel and MS PowerPoint
• Prior experience of ecommerce vertical with Flipkart, Amazon or Big Basket will be an added advantage