Automation Testing

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Requirement: Fullstack web developer

Experience: 6+ yrs

Location: Hyderabad

Key Responsibilities

● Migrate and re-build existing WordPress website into Next.js + TypeScript + Tailwind CSS.

● Collaborate with designers and backend teams to ensure smooth integration and pixel-perfect UI.

● Write clean, maintainable, and well-documented code.

● Optimize applications for speed, SEO, and performance.

● Ensure cross-browser and cross-device compatibility.

● Participate in code reviews and follow best practices in version control (Git).

Must-Have Skills

● 6-7 years of professional web development experience.

● Strong expertise in Next.js, React, TypeScript, and Tailwind CSS.

● Basic understanding of WordPress (enough to work with existing site content and structure).

● Proficiency in HTML5, CSS3, and JavaScript/ES6+.

● Familiarity with REST APIs / GraphQL.

● Good understanding of web performance, SEO basics, and accessibility.

● Excellent communication skills – able to collaborate with both technical and non-technical stakeholders.

Good to Have

● Experience working with Content Management Systems (CMS) other than WordPress (e.g., Content stack).

● Knowledge of server-side rendering (SSR), static site generation (SSG), and deployment strategies (Vercel, Netlify, AWS).

● Understanding of CI/CD pipelines and Git workflows

Key Responsibilities:

• Develop and maintain scalable and performant full-stack web applications
• Collaborate with UI/UX designers and backend teams to implement responsive, user-friendly interfaces
• Write unit tests using Jest and ensure code quality and reliability
• Develop RESTful APIs using Node.js and NestJS framework
• Utilize Docker Compose for local development and deployment
• Manage and optimize MySQL databases, including views, stored procedures, and performance tuning
• Implement access control mechanisms using identity providers like Okta or Auth0
• Document APIs using tools like SwaggerUI and Postman
• Participate in sprint planning, code reviews, and team stand-ups via JIRA and Confluence
• Use Git for version control and manage merge requests and branches effectively
• Integrate application loggers for monitoring and diagnostics

Must-Have Skills:

• Proficiency in HTML, CSS, SASS/SCSS
• Strong hands-on experience with Angular 18 or higher
• Familiarity with Angular Material or similar UI component libraries
• Experience with Node.js and NestJS 10+
• Working knowledge of Docker Compose
• Strong SQL skills and experience with MySQL
• Understanding of authentication and authorization best practices with Okta, Auth0, etc.
• Comfort using Postman, SwaggerUI, Git, and logging tools
• Familiarity with agile development processes and using JIRA and Confluence

Nice to Have:

• Experience with form builders like Formsite or FormSort
• Knowledge of data encryption best practices
• Prior experience in the public health or POSIT (Public Health Informatics) domain

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
• 3–6 years of experience in full-stack development
• Strong communication skills and the ability to work independently in a remote team environment

Availability to work UK shift hours to ensure overlap with the US-based client

Java back end developer

Chennai  

3+yrs

3 to 5 years Java,

Sprint Boot, Hibernate,

REST API Design Patterns SQL,

Oracle,

Table design

• Key responsibility is to design & develop a data pipeline for real-time data integration, processing, executing of the model (if required), and exposing output via MQ / API / No-SQL DB for consumption
• Provide technical expertise to design efficient data ingestion solutions to store & process unstructured data, such as Documents, audio, images, weblogs, etc
• Developing API services to provide data as a service
• Prototyping Solutions for complex data processing problems using AWS cloud-native solutions
• Implementing automated Audit & Quality assurance Checks in Data Pipeline
• Document & maintain data lineage from various sources to enable data governance
• Coordination with BIU, IT, and other stakeholders to provide best-in-class data pipeline solutions, exposing data via APIs, loading in down streams, No-SQL Databases, etc

Skills

• Programming experience using Python & SQL
• Extensive working experience in Data Engineering projects, using AWS Kinesys,  AWS S3, DynamoDB, EMR, Lambda, Athena, etc for event processing
• Experience & expertise in implementing complex data pipeline
• Strong Familiarity with AWS Toolset for Storage & Processing. Able to recommend the right tools/solutions available to address specific data processing problems
• Hands-on experience in Unstructured (Audio, Image, Documents, Weblogs, etc) Data processing.
• Good analytical skills with the ability to synthesize data to design and deliver meaningful information
• Know-how on any No-SQL DB (DynamoDB, MongoDB, CosmosDB, etc) will be an advantage.
• Ability to understand business functionality, processes, and flows
• Good combination of technical and interpersonal skills with strong written and verbal communication; detail-oriented with the ability to work independently

Functional knowledge

• Real-time Event Processing
• Data Governance & Quality assurance
• Containerized deployment
• Linux
• Unstructured Data Processing
• AWS Toolsets for Storage & Processing
• Data Security

Full Stack Python Engineer at Silicon Valley AI Startup

Roles & Responsibilities:

• Responsible for improving the company's organic search results.
• Creates and launches SEO campaigns, identifies areas of improvement.
• Expertise in building high-quality links from reputed sites.
• Strong experience in on-page and off-page link building activities.
• Ability to build/manage a team and motivate them to achieve the team objective.
• Review and analyze areas that need to be improved, deleted, or revised, prepare detailed strategy reports.
• Compile and present SEO performance reports.
• Identify the least expensive but most powerful and profitable keywords for the website.
• Ensure websites are filled with optimal keywords and Consult with the Tech team to improve SEO wherever required.
• Executing weekly technical audits to identify issues and bugs.
• Perform keyword research to optimize existing content and uncover new opportunities.
• Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages.
• Provide recommendations and execute strategies for content development in coordination with SEO goals general and keyword specific.
• Help to create and support marketing content to socialize and use for social media purposes.
• Should be an individual contributor as well as the ability to manage a team.

Requirement:

• Any BE Graduate or Equivalent degree holder.
• 3 to 8 years of experience.
• Candidates with previous Ed-tech /E-learning/ E-Commerce experience will be preferred.
• Should be a self contributor.
• Excellent verbal and written communication skills.
• Ability to multitask and remain organized in a fast -paced environment.

Remuneration: Best in the Industry.

Job Location:  Bommanahalli, Hosur Road, Bengaluru

Notice Period: Immediate