Automation Test Engineer (Remote Work)

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

External Job Title :

Support Services Analyst

Position Responsibilities :

• Serves as the second level of support to all the customers’ queries. 
• Resolves the queries and issues by ensuring that all assigned requests are addressed within the SLA or escalate it further as required. 
• Take ownership and responsibility of issues from start through to a successful resolution and follow the escalation process, to speed up the resolution. 
• Effective & efficient working in partnership with other departments to prevent delay in resolution 
• Applying technology in multiple ways to configure the product and helping the customer implement Replicons products. 
• Solid understanding of product limits and suggesting ways of improving the product 
• Logically understanding the concepts of other SaaS based products for integration requests. 
• Need to be multi skilled in all three mediums (phone. Chats and emails.) 

Qualifications :

• Any Bachelor's Degree 
• At least 2 years of experience in software application support and/or infrastructure support 
• Basic understanding of Web technology, basic networking & hardware knowledge, and software applications 
• Excellent communication skills - verbal, written, listening skills and interpersonal skills. 
• Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner 
• Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment 
• Open to work in a 24/7 support environment 

COMPANY PROFILE

NWAY TECHNOLOGIES PVT LTD

Nway Technologies is an eminent name in the business sphere, renowned to offer

unsurpassed IT software solutions in the field of Construction ERP, Transport,

Cotton, Real Estate, Mall Management, Website development etc. From idealization

and conceptualization to development and after-sales services, our genius

professionals know their work well and never hesitate to walk an extra mile to

caterto the industry specific needs of our clients. We deliver smart, dedicated and

timelyservices to add value in our client's business and dependable work ethics.

Founded in the year 2002 . We are right now serving companies having

turnover of 50 crores to 3000 crores at most.

Company URL - https://www.nwayerp.com/

QUALIFICATION: Bachelor’/ Master

POSITION: IT Inside Sales Executive

EXPERIENCE: Freshers / Interns / Trainees

LOCATION: Indore

Work Mode – Work From Office

Salary – 18-22k

Roles & Responsibilities

 You’ll be responsible for generating and nurturing leads for the

organization using different marketing channels.

 Generate new leads using cold calling, email marketing, social media, and

other relevant marketing channels

 Classify hot, warm, and cold leads based on their need, budget, and

decision-making capabilities.

 Establishing and maintaining appropriate pipelines to meet the requirements

of the lead targets.

 Brainstorm on new approaches to improve the existing process in order to

achieve the monthly/quarterly targets

 Continuously monitor industry updates on which you’re working to share

the better value in your approaches.

 Coordinate with the prospects and the sales team to set up business

meetings or calls.

KEY SKILLS

 Fluent in written and spoken English.

 Positive telephone manner, pleasant voice as well as attentive listening

competencies.

 Should be self-motivated and performance driven.

 Willingness to take intellectual challenges

 Ability to work in a fast paced team structure

 Experience in call center or as a lead generator will be preferred.

Employee Benefits

 Health Insurance

 Optional Holidays

Job Description:

We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

Experience Required: Must Have 5+Years of Experience 

Roles & Responsibilities:

• Document & implement project scope, work on technical architecture designing for the product factoring scalability, user-friendliness, security.
  
  
• Work on DevExpress Enhancements
  
  
  
• Make detailed progress reports for tracking milestones & deliverables.

Skills Required:

• Candidate must have good experience in the following:

             Angular (2-10)

             ASP.Net,

SQL Server

C#/LINQ

WEB API

DevExpress / DevExtreme Third Party Control

 HTML, CSS.

Soft Skills required:  

• Should be self-motivated and self-driven  
• Ability to work with team members across the globe  
• Excellent interpersonal and written communication skills  
• Ability to define, implement and work to a schedule  
• Good time management skills  

• Develop frontend components on ReactJS with Redux as state management library
• Should have good knowledge of tailwind CSS
• Must have expertise in JavaScript, ES6, React-Redux, HTML/CSS
• Familiarity with build tools such as Webpack, Babel
• Experience with testing tools such as Jest
• Experience in web security and performance on mobile and desktop
• Familiarity with Git.
• Should be able to make mobile responsive designs
• Knowledge on PWA would be an added advantage

• Develop backend APIs on Express.js and NodeJS
• Should be good with SQL database and perform DDL,DRL,DQL,DCL on database ,preferably PostgresDb.
• Should have familarity with ORM such as sequilize.
• Knowledge on server-less architecture is good
• Experience with monitoring tools web performance and caching techniques
• Experience working in agile methodology projects
• Should have knowledge of design patterns, design practices
• Should have the ability to design and write reusable code
• Ready to work in a challenging and fast-paced environment
• Experience in building Cloud Native applications
• Experience in test-driven development

Who should not apply for this job

• If you are looking for a 100% hike in your salary but can't commit to what value you will bring on the table
• If you never read books
• If you jump companies every 11-12 months
• If you are not comfortable working on Saturdays
• If you have less than 2 years of experience
• If you have more than 4 years of experience

At this position you will:

• Get solid experience with high-load distributed architecture using REST and High load services.
• Work with automated CI/CD processes, AWS cloud, and VoIP.
• Implement and support microservices based on Elasticsearch, Mongo, and frontend.

Key-Skills Required:

Node.js  | Express  | REST Api   | Javascript  | Redux-Saga |   MongoDB | Web security TLS/SSL | Web Sockets |   Promises & Call-backs | Database & Data structures |   Redis | Elasticseach | React.Js

Key Deliverables: 

• New feature design and implementation, Bug fixing, testing and performance tuning.
• Work on the API and Engines.
• Code deployment on cloud & maintenance of the same.
• Take complete ownership of a product/feature from setup to deployment.
• Time-bound feature delivery & updating.
• Cost-saving using efficient & effective technologies

Role and Responsibilities: 

• Work on back-end (+ frontend integration) development of core scripts using NodeJS / MongoDB /Express /Redux, and Redis.
• Manage Key-value based databases like Redis.
• Active participation in the development of a sophisticated platform as one of the leading developers.
• Document code consistently throughout the development process by listing a description of the program, special instructions, and any changes made in database tables on procedural, modular, and database level.
• Respond promptly and professionally to bug reports. 
• Knowledge of bluebird.js (Promises), Async, etc will be of advantage.
• Coding and programming using Object-Oriented Programming, Data Structure and Algorithms, architecture/ design and build RESTful API.
• Passionate about building products and features and build the product from scratch with thrust on Web security, TLS/SSL, web sockets, etc
• Knows one or more of Wireframes/ Prototyping/ Functional Documentation of business.

4-10 LPA based on experience and on performance in the interview round (70% Fixed - 30% Variable Incentive based on performance/delivery schedule)

(We do ZERO deductions since the salary will be paid from US/Singapore)