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Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

We are seeking a passionate and knowledgeable Tutor in Nutrition and Dietetics to educate undergraduate or diploma students. The candidate should have strong academic knowledge, practical experience, and a commitment to fostering student development in the field of health, nutrition, and diet management.

We are seeking a passionate and experienced Java Full Stack Trainer to deliver high-quality training in front-end and back-end technologies. The ideal candidate will have hands-on experience in full stack development and a flair for teaching aspiring developers and students.

We are looking for an SAP MM Consultant to manage procurement, inventory, and material master data processes. The role includes system configuration, support, and integration with other SAP modules.

The purpose of Job is to execute & deliver programs as per the Training framework for the organization.

Technical Skills

⮚    Sound knowledge of Industry L & D Practices , Moderate knowledge of BFSI Sector & Products, Animation & Simulation expertise.

Training Delivery & Program Execution

⮚Stand & deliver training programs like Induction, Soft Skills, Behavioural, Sales Training, Functional, Regulatory, etc. through Virtual or Classroom modes

⮚    End to end Execution of programs delivered by Internal/ External stakeholders on Functional &Regulatory aspects

Operations & Communications Management

⮚    Execute and Support Training Partners with the training initiatives and ensure smooth deployment

⮚    Innovating mediums of communication to increase mindshare of the stakeholders within the organization

⮚    Creating Learning Journeys and Frameworks for internal departments with assistance from Department Heads and Learning Partners

MIS & Analytics

⮚    Having a strong hold on Reporting of Data related to Training, for e.g. Reports, Content, Assessment, Feedback Scores, etc.

⮚    Periodic Reporting of Training reports to stakeholders (Internal & External)

Content Creation

⮚    Developing content based on identified competencies for all Management levels on Soft Skills, Behavioral, Leadership skills, etc.

⮚    Conduct Pre-& Post Analysis as required to match Executive expectations and design Content in retrospect to expectations.

Qualification :

• Work experience- Minimum 0-4 years, 0-2 years in L & D or HR

• Preferred from BFSI or MFI

• Aged below 28 years

• Certification in Learning & Development will be an added advantage

A Computer Scientist/Engineer designs, develops, tests, and integrates computer software and hardware systems. This pivotal role blends deep knowledge of computer architecture with advanced software engineering—driving innovation in platforms spanning from embedded systems and networks to AI and cybersecurity

To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.

Job Description

We are looking for a Verbal Ability trainer to take classes for students preparing for various competitive exams like RRB, BANKING, SSC, etc.

ROLES & RESPONSIBILITIES:

• Taking classes and doubt sessions on verbal ability for Banking, SSC and RRB Exams.
• Solving doubts of students individually as well as in a group session.
• preparing questions and test series for Bank exams, SSC and RRB.
• Conduct Doubt Clearing sessions for area-specific problems.
• Mentoring students to handle exam-specific challenges.
• Create lesson plans and strategies that are custom designed for students in group.
• Prescribe follow-up work to be undertaken by students to revise and reinforce concepts and skills dealt with in classroom discussions.
• Be prepared and equipped for both offline and online sessions.
• Be part of promotional and awareness activities and campaigns.
• Stay updated on exam and test related patterns, schedules, subjects, eligibility, difficulty level, etc.

SKILLS REQUIRED

• Exposure/Updated knowledge of the Banking, RRB and SSC Exams is essential.
• Must be passionate about teaching.
• Strong planning and organizational skills.
• Excellent analytical and problem-solving abilities.
• Patience and resilience.
• A high degree of diplomacy.
• Great conflict resolution skills.
• Fluent in English or Hindi
• Those candidates who have already been successful in Banking exams/SSC/RRB will get preference.
• Must be bilingual. Knowledge of Hindi is a must. Additional knowledge in Tamil, Telugu, or Malayalam is an added advantage.

Looking for Experienced Trainers with experience in Dotnet Training

Must be good in Fullstack-MERN

Azure knowledge is desired