Associate / Sr Associate - Website (Shopify Expert)

• Handling Overall Pre - Post Sales Department.
• Coordinating with the departments.
• Customer query resolution.

We are looking "Customer Support Trainee" for Reputed Client @ Coimbatore Permanent Role.

Experience: 0-1 Yr

• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner. 

• Support represent interact with customers on a variety of channels such as phone, email,and ensure that all valid customer concerns are being dealt with immediately. 

• Processing excellent product knowledge to enhance customer support. 

• Ability to meet deadlines and prioritize tasks

• Competency in Microsoft applications including Word, Excel, and Outlook. 

• Updating, implementing, and maintaining procedures. 

• Documenting and communicating the results of your efforts. 

• Conducting meetings and presentations to share ideas and findings. 

• Prioritizing initiatives based on business needs and requirements

• Working closely with clients, technicians, and managerial staff. 

• Able to speak Hindi, Tamil & English

Qualifications

• someone has IT/technical background to improve the IT operations
• Account Management and Sales skills
• Experience in Sales Management
• Digital Media and Digital Marketing skills
• Excellent communication and interpersonal skills
• Ability to build and maintain relationships with clients
• Knowledge of e-commerce and online marketing
• Strong analytical and problem-solving skills

Role Description:

This is a full-time on-site role for a Digital Sales Manager at Bigpage. The Digital Sales Manager will be responsible for selling software, website design, Facebook marketing, SEO, PPC, Social media, digital media, and digital marketing.

The role involves day-to-day tasks such as creating and implementing sales strategies, maintaining client relationships, and utilizing digital marketing techniques to drive sales.

• Prepare sales proposal with quality and concise information
• Follow up the prospects on a regular basis to increase the sales
• Build a strong communication process for team and clients
• Weekly or Biweekly training and coaching to improve communication, sales and after sales
• Build a 30, 90 and 180 days plan to improve the new sales pipelines and renewals
• Report to management with actionable insights (i.e: Critical business issues, opportunities, key actions need to be taken, etc.) on regularly basis

Job Summary:

We are seeking a highly motivated and experienced Business Development Executive to join our team. The successful candidate will be responsible for identifying new business opportunities and developing proposals in response to RFPs, RFQs, and other bid requests. The Business Development Executive will work collaboratively with cross-functional teams to develop and execute sales and marketing strategies that align with our business goals and values.

Responsibilities:

●      Identify and pursue new business opportunities through market research, prospecting, and lead generation

●      Develop and submit high-quality proposals in response to RFPs, RFQs, and other bid requests

●      Collaborate with cross-functional teams to develop and execute sales and marketing strategies

●      Conduct market research and competitive analysis to identify market trends and opportunities

●      Monitor sales performance and adjust strategies as needed to meet revenue targets

Qualifications:

●      Bachelor's degree in a related field

●      1+ year of experience in business development, sales, or bid management

●      Proven track record of developing and submitting successful proposals in response to RFPs, RFQs, and other bid requests

●      Strong understanding of the sales process and experience with Upwork

●      Excellent communication and interpersonal skills

●      Strong analytical and problem-solving skills

●      Ability to work collaboratively in a cross-functional team environment

●      2+ Years of experience of Android native development with Java and Kotlin

●      Experience in Android Studio IDE and tools like Android Device Monitor, Logcat

●      Hands-on experience on MVVM architecture pattern

●      Solid experience/understanding of OOPS concepts and Design patterns.

●      Knowledge on cross platforms like Flutter, React Native is an added advantage

●      Thorough knowledge of Android APIs and platform capabilities (location-based capabilities within apps)

●      Experience with offline storage, threading, and performance tuning

●      Proven knowledge of Android UI design principals, patterns, and best practices

●      Experience with publishing applications on Google Play Store and app signing process

●      Expertise in payment gateway and social media integration

●      Proficient understanding of code versioning tools, such as Git

●      Familiarity with CI/CD

●      Provide technical leadership and functional help working closely with team members

●      Design, implement and maintain application within all phases of the software development life cycle (SDLC) on Microsoft Azure (or AWS)

●      Independently carry out the activities without much of guidance

●      Create, understand, and validate design and estimates and be able to justify them

●      Applies knowledge of principles and techniques to solve technical problems.

●      Works closely with other functions to understand customer needs and to develop product roadmaps.

●      Translate design and wireframes into high-quality mobile applications.

●      Strong troubleshooting and analytical skills and detail oriented

●      Comprehensive understanding of OOPS concepts, data structures, algorithms and product development techniques and theories

●      Should be able to design schema for enterprise level applications

●      Should be able to apply design patterns

●      Should be open to face new challenges and learn new technologies

●      Experience with debugging, performance profiling and optimization

• Bachelor’s degree, preferably in any of the relevant background with strategic communications focus
• 1+ years of related experience in content development and distribution over the web for a product based firm
• Should be able to understand buyers’ journey and develop content as per the requirement.
• Excellent interpersonal skills
• Manage multiple projects and deliver work in a timely fashion with a positive “can-do” attitude
• Must have ability to work independently as well as in partnership with team
• Impeccable spelling and grammar
• Great research and organisational skills
• Up to date with recent trends and social media
• Experience with hashtags keyword and SEO research

• Good Experience in C# and SQL Server.
• Strong knowledge of .NET web framework includes ASP.NET, ASP.NET MVC, .NET Core , Web API, ASPX, LINQ ,WCF, HTML, JavaScript, jQuery, AJAX and CSS.
• Experience with user interface design and prototyping.
• Experience in designing, developing, and deploying Web Service apps or Azure-hosted equivalents.
• Understanding of object-oriented and service-oriented application development techniques and theories.
• Experience with debugging, performance profiling and optimization.
• Experience with source control management systems and deployment environment.
• Familiarity with writing unit tests and micro services.
• Ability to take a project from start to finish with or without supervision.
• Azure Technologies Desired.
• Strong analytical and communication skills with both internal team members and external business stakeholders.

Project Manager

Who we are?

Searce is  a niche’ Cloud Consulting business with futuristic tech DNA. We do new-age tech to realise the “Next” in the “Now” for our Clients. We specialise in Cloud Data Engineering, AI/Machine Learning and Advanced Cloud infra tech such as Anthos and Kubernetes. We are one of the top & the fastest growing partners for Google Cloud and AWS globally with over 2,500 clients successfully moved to cloud.

What we believe?

• Best practices are overrated

• Implementing best practices can only make one n .

• Honesty and Transparency

• We believe in naked truth. We do what we tell and tell what we do.

• Client Partnership

• Client - Vendor relationship: No. We partner with clients instead. 
• And our sales team comprises 100% of our clients.

How we work?

It’s all about being Happier first. And rest follows. Searce work culture is defined by HAPPIER.

• Humble: Happy people don’t carry ego around. We listen to understand; not to respond.

• Adaptable: We are comfortable with uncertainty. And we accept changes well. As that’s what life's about.

• Positive: We are super positive about work & life in general. We love to forget and forgive. We don’t hold grudges. We don’t have time or adequate space for it.

• Passionate: We are as passionate about the great street-food vendor across the street as about Tesla’s new model and so on. Passion is what drives us to work and makes us deliver the quality we deliver.

• Innovative: Innovate or Die. We love to challenge the status quo.

• Experimental: We encourage curiosity & making mistakes.

• Responsible: Driven. Self motivated. Self governing teams. We own it.

Are you the one? Quick self-discovery test:

1. Love for cloud: When was the last time your dinner entailed an act on “How would ‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friend did the ‘Sheldon’ version of the same thing.
2. Passion for sales: When was the last time you went at a remote gas station while on vacation, and ended up helping the gas station owner saasify his 7 gas stations across other geographies.
3. Compassion for customers: You listen more than you speak.  When you do speak, people feel the need to listen.
4. Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can attempt to take humanity to Mars, why can’t we take your business to run on cloud?’

Do you cloud?

1. Expertise driving infrastructure engineering projects & transform initiatives from deep-tech startups to 42,000U (1,000 42U racks) loaded enterprises.
2. Have you tandem-jumped at least 50 times taking along a trusted business having on-prem workloads to safe-land onto a public cloud with a soft touchdown?
1. Do you understand the innards of Apache web servers on Linux and Sharepoint Server Farms alike?
2. Do you speak CloudFormation? Terraform? Do you speak JSON? 
3. Do you love automating everything possible leveraging Python / Powershell / Bash?
3. Are you a voracious reader fascinated by the latest & greatest innovations on public cloud?

Introduction

We welcome *really unconventional* creative thinkers who can work in an agile, flexible environment. We are a flat organization with unlimited growth opportunities, and small team sizes – wherein flexibility is a must, mistakes are encouraged, creativity is rewarded, and excitement is required.

1. This is an entrepreneurial project management position that challenges the client status quo by helping them re-imagine the art of what is possible using consulting mindset and business strategy skills.
2. This position requires fanatic iterative improvement ability - ability to coordinate with Sales - Presales - Delivery - MS and get project delivery done. 
3. This position is for hard-core-geek-turned--engineer-turned-Tech enthusiast -turned-Project Manager.

What we are NOT looking for: Buzzword Bozos (BB) or Certification Chasers (CC).

What we seek is an AA (Awesome Attitude to Learn, Improve & Coach).

Not just a BB or CC? Quick self-discovery test:

When was the last time you thought about how GAN (Generative Adversarial Networks) can help auto-create new building designs for an architect or new jewellery designs for a designer OR passionately convinced a friend that Google Video Intelligence API or AWS Rekognition can now auto-video-screen an applicant with 90+% confidence level almost automating 75+% efforts of a recruiter, OR leverage Google Vision API to do e-KYC? If this is what you constantly get blamed for & your friends have made a strip for you on xkcd, you are probably the right-fit for what we are looking for.

Your bucket of Undertaking :

This position will be responsible to consult with the clients and propose architectural solutions to help move & improve infra from on-premise to cloud or help optimize cloud spend from one public cloud to the other.

1. Be the first one to experiment on new age cloud offerings, help define the best practise as a thought leader for cloud, automation & Dev-Ops, be a solution visionary and technology expert across multiple channels.
2. Continually augment skills and learn new tech as the technology and client needs evolve
3. Use your experience in Google cloud platform, AWS  or Microsoft Azure to build hybrid-cloud solutions for customers.
4. Provide leadership to project teams, and facilitates the definition of project deliverables around core Cloud based technology and methods.
5. Define tracking mechanisms and ensure IT standards and methodology are met; deliver quality results.
6. Participate in technical reviews of requirements, designs, code and other artifacts
7. Identify and keep abreast of new technical concepts in google cloud platform

Education, Experience, etc.

1. Is Education overrated? Yes. We believe so. However there is no way to locate you otherwise. So unfortunately we might have to look for a Bachelor's or Master's degree in engineering from a reputed institute or you should be programming from 12. And the latter is better. We will find you faster if you specify the latter in some manner. Not just degree, but we are not too thrilled by tech certifications too ... :)

1. To reiterate: Passion to tech-awesome, insatiable desire to learn the latest of the new-age cloud tech, highly analytical aptitude and a strong ‘desire to deliver’ outlives those fancy degrees!
2. 3 - 5 years of experience with at least 1 - 2 years of hands-on experience in delivering Cloud Consulting(AWS/GCP/Azure) projects in a global enterprise environment.
3. Good analytical, communication, problem solving, and learning skills.
4. Knowledge on programming against cloud platforms such as Google Cloud Platform and lean development methodologies.

A quick self-discovery test below:

1. How you treat yourself & others?
1. You listen more than you speak.  When you do speak, people feel the need to listen.
2. You have ‘one’ life - no work life or personal life. You are the same at both places.
3. You are generally happy and passionate about life. When shit does happen you know how to tell your heart ‘All is well’.
4. You are compassionate to yourself, you love your work, your company, your country, and are generally a person people like to be around.
2. How you work & live?
1. You make difficult & complex decisions in an environment filled with lack of well defined constraints and uncertainty.
2. You are able to admit to your team that you were shit scared while making those decisions.
3. You are able to juggle conflicting priorities and remain composed as the client keeps on changing requirements. :)
4. You are genuinely passionate about developing great software, learning a lot, helping others learn and  having loads of fun while doing so.
3. What you love?
1. You love things. You are passionate. You care for your self, family, country and Big Bang Theory (and this is a must!).
2. You love to organize, index, and improve things around you - Yes you are Sheldon’ish’ at times and ‘Leonard’ish’ the other times.
3. You are passionate about improving processes and you truly feel satisfied by making things better.
4. You love Google. And AWS. And Terraform. And CI - CD pipelines. And linux.