Associate Software Developer

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
• Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives.

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

About the Role-

Thinking big and executing beyond what is expected. The challenges cut across algorithmic problem solving, systems engineering, machine learning and infrastructure at a massive scale.

Reason to Join-

An opportunity for innovators, problem solvers & learners.  Working will be Innovative, empowering, rewarding & fun. Amazing Office, competitive pay along with excellent benefits package.

Requiremets and Responsibilities- (please read carefully before applying)

• The overall experience of 3-6 years in Java/Python Framework and Machine Learning.
• Develop Web Services, REST, XSD, XML technologies, Java, Python, AWS, API.
• Experience on Elastic Search or SOLR or Lucene -Search Engine, Text Mining, Indexing.
• Experience in highly scalable tools like Kafka, Spark, Aerospike, etc.
• Hands on experience in Design, Architecture, Implementation, Performance & Scalability, and Distributed Systems.
• Design, implement, and deploy highly scalable and reliable systems.
• Troubleshoot Solr indexing process and querying engine.
• Bachelors or Masters in Computer Science from Tier 1 Institutions

Job Description: Design Consultant

As a Design Consultant for the Ligne Roset French Luxury Furniture brand, you will be responsible for working with a team at the Boutique in understanding customer requirements and crafting solutions using the Company’s product portfolio. This role requires experience in retail of luxury furniture.

Job Requirements:

Delivering an outstanding customer experience:

• Engaging with customers to understand their furniture needs and providing recommendations that meet their requirements.
• Attending to walk in customers’ inquiries.
• Promoting sales of high-end furniture and lifestyle accessories.
• Guiding customers through the purchasing process, including explaining product features and benefits, pricing, warranties, and delivery options.
• Responding to customer inquiries, complaints, and feedback promptly, ensuring resolution to their satisfaction.
• Building and maintaining strong relationships with customers to foster loyalty and repeat business.

Sales and Business Development:

• Meeting and exceeding sales targets and KPIs set by the management.
• Proactively engaging with customers to drive sales, building customer loyalty, and increasing market share.
• Building a robust pipeline of potential customers and maintaining an accurate customer database.
• Identifying opportunities to cross-sell and up-sell products and services to customers.
• Maintaining an up-to-date understanding of market trends, competitor activity, and industry developments to identify new opportunities for growth.

Store Operations:

• Ensuring that the store is well presented, and the products are displayed attractively and prominently.
• Maintaining accurate inventory records and ensuring the store is adequately stocked.
• Ensuring that the store is clean, tidy, and meets health and safety standards.
• Providing feedback to the management on customer preferences, product demand, and store operations to continuously improve the business.

Candidate Qualifications & Skill Requirements:

• Bachelor’s Degree in Architecture or Interior Designing
• 2+ years of experience in retail sales, preferably in luxury furniture industry.
• Excellent verbal and written communication skills.
• Strong sales and negotiation skills.
• Demonstrated ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail for tracking information in MIS.

Location: Prabhadevi, Mumbai

Reporting To: Boutique Manager

About us:

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gift and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Role and Responsibility – Relationship Manager

• Act as relationship manager for the Paid customers of NoBroker.

• Build sustainable relationships and trust with customer accounts through open and

interactive communication.

• Identify and assess customers’ needs.

• Service customer in finding the right tenant / house as per the requirement of customer.

• Dial outbound and attend inbound calls of customer and leads.

• Use internal tools and methods to provide best possible service to the customer.

• Negotiate with leads on behalf of customer.

• Keep customer up-to date on the progress of his account.

• Follow communication procedures, guidelines and policies.

• Go extra mile to provide excellent customer service

Education- Any Under Graduate and Post Graduate.

About Training- Training will be provided for initial few days for an employee to understand end to

end process.

Qualification / Education and other Requirements:

• Education Bachelors

• Excellent verbal and written communication.

• Good Interpersonal skills, numerical and analytical ability.

• Decision making skills.

• Language required: English & Hindi (mandatory),

Kannada/Tamil/Marathi/Telugu (optional)

• Proficient in MS-Office (Excel, Word).

• Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

• Comfortable with working 6 days a week and the week off will be on weekday.

**Laptop with webcam and good speed Internet connection is a must

-An Associate Product Manager assists in the development and execution of product strategies.

-Responsibilities include market research, collaboration with cross-functional teams, assisting in product planning, and supporting the product lifecycle.

-Additionally, they may contribute to the creation of product roadmaps, gather and analyze user feedback, and aid in the coordination of product launches.

• Responsible for producing documents as per client instructions on MS Office / Creative platform
• Excellent PowerPoint skills including animation / transition effects
• Interact with clients to clarify doubts and provide suggestions on layouts, designs
• To be involved in all training program organized by Williams Lea part of orientation, induction and performance
• Works closely with Document Production Lead / Quality Assurance Specialist on a daily basis

As an Magento Developer you can expect to be involved in a position with responsibility for the following:

Ø Develop and manage e-commerce websites, web applications & web sites on Magento.
Ø Analyze, design, code, debug, test, document & deploy applications.
Ø Development of custom extensions & modules in Magento.
Ø Work on Magento integration with external systems, viz CMS/CRM/ERP/Payment/Shipping etc.
Ø Exposure on Magento, CMS, CodeIgnitor, OpenCart, JavaScript/ jQuery.
Ø Understanding client requirements and translating them to effective error free web based solutions.

Other Details: -

• Qualification: Any.
• Experience: Min 1 Years of Experence in MAGENTO
• Package: Upto Rs 35,000/- (Depends on Experience)
• Working Days & TIMINGS: - Monday to Friday 10.00 Am to 7:00 Pm
• Location: Mohali

Responsibilities

• Build efficient, testable, and reusable wordpress modules
• Solve complex performance problems and architectural challenges
• Integration of data storage solutions
• Manage and update theme as per requirement

Skills

• Strong knowledge of wordpress
• WooCommerce plugin
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object oriented PHP programming
• Understanding accessibility and security compliance
• Strong knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes
• Familiarity with SQL databases and their declarative query languages
• Proficient understanding of code versioning tools, such as Git