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Job Role: Customer Support Executive
Location: HSR Layout; Bangalore
Employment Type: Permanent & Full time
Years of Experience: 1 to 3 years
Salary: As per industry standards
Job Summary:
About the role: Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.
Roles & Responsibilities:
• Handling customer queries and managing customer coordination
• Approach all queries with customer centric attitude
• Manage data and MIS reports
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Qualifications
1. Min 1 to 3 years’ experience in a customer support role
2. Can handle voice and non-voice process (chat, email, phone)
3. Excellent interpersonal skills
4. Excellent written and oral communication skills in English and Hindi
5. A quick learner
6. Ability to make high quality decisions & Multi tasks.
Why Join CNH?
- Be part of a fast-growing organization that prioritizes employee health and well-being.
- Collaborative and inclusive work culture.
- Opportunities for professional growth and development.
Skill Name: ETL Automation Testing
Location: Bangalore, Chennai and Pune
Experience: 5+ Years
Required:
Experience in ETL Automation Testing
Strong experience in Pyspark.


It is a YCombinator, Sequoia Capital and GFC funded start-up building digital solutions for women with chronic health conditions in India. We are the leading player in treating PCOS, a chronic condition that
affects 100 million women in India alone. Healthcare is one of the fastest growing industries globally and desperately needs disruption in women’s health. Our vision is to be the first and only digital solution women turn to for healthcare needs throughout their lifeime.
What you’ll do:
As our Principal Engineer, you will drive 0-to-1 innovation at a fast-growing digital health start-up to transform the lives of hundreds of millions of women living with chronic conditions. In the future, this role will grow into a Chief Technology Officer (CTO) position as we expand further into the multi-billion-dollar undisrupted market that is women’s health. You will work with a world-class team (McKinsey, UnitedHealth, ex-IIT, Wharton) and pedigreed investors to directly shape our engineering culture from the ground up. You will drive innovation across our consumer and doctor-facing products (app + website + backend) while leading & building out a high-performing engineering team.
Qualifications:
• 2+ years of professional experience working with React Native.
• 2+ years of professional experience working with NodeJS.
• 4+ years of professional software development experience.
• Experience working with Typescript required.
• Experience working with Swift, Objective C, and Java a plus but not required.
• Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon, both in regards to estimates and to the
general process.
• Ability to identify with the goals of Veera Health's customers and dedicate yourself to delivering on the commitments you and your team make to them.
• An understanding of React Native best practices and a commitment to following them.
Ability to create and maintain continuous integration and delivery of React Native applications.
• Communication skills (ability to effectively communicate via written and spoken English).
Responsibilities:
• Work as part of a team to build React Native iOS / Android applications for Veera Health's customers.
• Demonstrated collaboration and interpersonal skills to work across multiple levels, ranging from being in the trenches with our care operations team to working with the Founders.
• Architect, build and maintain excellent React Native applications with clean code.
• Implement pixel perfect UI's that match designs.
• Implement clean, modern,smooth animations and transitionsthat provide an excellent user experience.
• Integrate third-party API's.
• Write unit and integration tests.
• Release applications to the Apple and Google Play stores.
• Work with native modules when required.
• Work with modern tools including Linear, Slack, GitHub, Notion, etc
What we offer:
At one of India's fastest growing healthtech companies, you will get:
• Richly rewarding equity + comp at a rapidly growing VC-funded start-up.
• 100% paid health benefits for you and your family that includes outpatient services, dental, mental health and more
• Work-from-home equipment reimbursement.
• Ongoing professional development and networking opportunities (including tapping into YCombinator and Sequioa Capital network of leaders).
• Generous leave policy and holidays.
• Accelerate your career by working in a fast-paced environment with the freedom to take on a range of different responsibilities.
• Opportunity to craft the early vision and growth of a first-of-its-kind, cutting-edge, consumer healthcare brand.
• Work towards a deeper mission of improving access and quality of healthcare for women, a massively underserved market

•Strong in Android, Kotlin, and MVVM architectural pattern
•Great understanding of Coroutines, Memory management, and App performance
•Solid understandings of Connectivity - BLE, WiFi
•Unit and Instrumentation testing knowledge in Espresso, JUnit4 or JUnit5, and Mockito/MockK libraries
•Experience in Dependency Injection - Hilt, Dagger2
•Good knowledge in screen navigation using Navigation APIs
•Good to have knowledge in Jetpack Compose
- Design and implement overall recruiting strategy- For Asst Manager
- Above only.
- Develop and update job descriptions and job specifications.
- Perform job and task analysis to document job requirements and
- objectives.
- Prepare recruitment materials and post jobs to the appropriate job
- portals and other sources.
- Source and recruit candidates by using databases, social media etc.
- Screen candidates' resumes and job applications.
- Conduct interviews using various reliable recruiting and selection
- tools/methods to filter candidates within the schedule
- Assess applicants’ relevant knowledge, skills, soft
- skills, experience and aptitudes.
- Onboard new employees in order to become fully integrated
- Monitor and apply HR recruiting best practices
- Provide analytical and well-documented recruiting reports to the
- rest of the team
- Act as a point of contact and build influential candidate
- relationships during the selection process
- Promote the company’s reputation as the “best place to work”



-
As a Software Engineer, you will be responsible for developing new applications, components and
services built on our next generation cloud-native commerce platform.
You will….- Develop, test and integrate code for new or existing software while following set guidelines for source code quality and control
- Address technical debts and troubleshoot and fix software defects (internal and customer reported)
- Review requirements, specifications and designs, developing and implementing tests for product quality and performance assurance
- Participate in idea generation for new software capabilities for our next generation suite of products
- Potential candidate will have a good software programming exposure with 1 or 2 years of experience developing enterprise software applications
- Exposure to programming languages like .NET core, NodeJS, Typescript, React, React Native
- Bachelor of Engineering, B.E., B.Tech, M.Tech from IIT / NIT / Premier Colleges
- Collaboration and team work, ability to work independently with minimal guidance
- Clearly communicates project issues and status, actively participate in team scrum ceremonies
- Participates in improving product quality through process and procedure improvements
Knowledge of Retail domain will be a big plus
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare.
- Meeting monthly, quarterly and annual targets
- Executing effective product demonstrations.
- Negotiating deal terms and onboard doctors
- Training the Doctors, Paramedics and other staff on using the application after installation.
- Assessing the market, identify and gather competitor information.
- Resolving all queries from the doctor and medical staff regarding the application.
- Being the voice of the physician for product (EMR and App) related features/ improvements in internal discussions
- Liaising with product team in closing product new feature road map/ bugs as and when required
- Making the doctors aware of any new features/ product changes and train them on the related changes.
- Being responsible to develop and maintain metrics and management reports
Desired Candidate Profile
What you need to have:- Bachelor in Biotech/ Engineering/ Science/ Commerce
- Experience in regularly meeting and closing sales with MD physicians – CP, Pedia, Gyne, Dermatologists, Psychologists etc
- Understands health tech products and ability to explain the complex business solution in simple terms to physicians
- Exceptional communication and analytical skills
- Knows MS Office, MS excel and power point
- Proficiency in the local language for the given city
- Working relationship with set of doctors in the given city for lead generation
- Experience in relationship handling with super specialists like Cardiologists, Oncologists, Neurologists etc

2) developing and testing software and resolving technical issues that arise
3) Prepare and maintain all applications utilizing standard development tools
4) Utilize backend data services and contribute to increasing existing data services API
5) Lead the entire development life cycle right from concept stage to delivery and post-launch support
6) Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
7) Document the development process, architecture, and standard components
8) Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as a liaison between development staff and project manager
9) Keep abreast of new trends and best practices in web development
10) Fixing bugs
Requirements:
- Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation.
- Prior work experience in tax software solution or tax advisory companies preferred.
- Ability to effectively service large portfolio of customers
- Excellence in Interpersonal Skills with strong command on spoken and written communication skills
- Ability to thrive in a multi-tasking environment
Roles and Responsibilities:
- Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
- Logging and keeping records of customer/employee queries
- Analysing call logs so you can spot common trends and underlying problems, to guide support team
- Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
- Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
- Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
- Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
- Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
- Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.
Section A: Purpose of the Role:
To engage with CXOs across the world’s most successful companies and successfully sell new business opportunities to ensure MnM’s growth.
Section B: Job Description
B.1 Responsibilities:
- Generate sales revenue in line with the MnM’s objectives and goals
- Ensure strong focus is to hunt and sell to net new logos / net new client accounts within defined timelines
- Identify key decision makers and act as a strategic partner to C-level and senior executives within an assigned organization to drive revenues
to understand their issues/needs/priorities through a consultative selling approach
- Collaborate with internal resources (such as Research, Client Services) and external network to prioritize and penetrate key accounts; quickly build relationships with key stakeholders to drive revenues
- Leverage CRM as a tool to capture accurate sales pipeline management, develop strategic territory mapping and maintain forecast
- Manage sales forecast accuracy on a monthly/quarterly/annual basis and ensure that sales pipeline remains full of qualified leads & prospects
- Own the full sales cycle from prospecting through close and own the overall allocated sales quota
- Follow determined Sales best practices developed through collaboration with peers or delivered by Sales Learning and Development team.
- Maintain compliance in utilizing internal sales enablement tools and management processes
- Attend and participate actively on all internal team meetings.
B.2 Communication
- Internal Stakeholders: Internal teams such as Research, Sales, Web Marketing, Finance and Accounts, Events and Conferences, Human Resources
- External Stakeholders: Clients, Industry Experts, Government Agencies, Academia
Section C: Job Specifications
C.1 Skills:
- Excellent verbal and written communication skills
- Ability to engage with CXO, business leaders and build credibility and relationships
- Strong business development skills, telesales, outbound calling, communication and negotiation skills whenever required.
- Highly motivated individual with a passion for sales and an unyielding drive to succeed in an international selling environment
- Ability to comprehend and problem solve by thinking and acting quickly on your feet.
- Cultural Sensitivity in engaging with global clients
- Entrepreneurially minded individual with positive mindset capable of converting adversity into opportunity
C.2 Education:
- Essential: Bachelor’s degree
- Desirable: Master’s in Business Administration (MBA)
C.3 Prior Experience:
- 3+ years’ experience in product/solution/enterprise sales
- A consistent track record of overachievement in sales targets

