Associate Project Manager

Job Title: Customer Service Representative – Healthcare – FEMALE

Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)

Department: Customer Service

Reports To: Operations Manager

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

·        Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

·        Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

·        Communicate with customers through phone calls, WhatsApp, email, and SMS.

·        Execute and manage WhatsApp and email marketing activities.

·        Record, update, and maintain accurate customer information, interactions, and feedback in the system.

·        Follow up with customers to ensure satisfaction and support patient engagement.

·        Collaborate with internal teams to ensure smooth communication and customer experience.

Requirements

·        Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.

·        3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.

·        Strong verbal and written communication skills with persuasive ability.

·        Proficiency in MS Office and basic computer applications.

·        Customer-oriented mindset with strong problem-solving skills.

·        Ability to multitask and work in a fast-paced environment.

Key Skills

·        Customer Service Excellence

·        Healthcare Product Knowledge

·        Strong Communication & Relationship Management

·        Empathy, Patience, and Active Listening

·        Attention to Detail

·        Time Management

Why Join Us?

·        Work at the intersection of healthcare, community, and technology

·        Directly impact the lives of women across India and beyond

·        Flexible work environment and collaborative team

·        Opportunity to grow with a purpose-driven startup

How to reach me?

Message me here

Check us out on – www.miror.in

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

Job Description : 

• - Lead Graphic Design Projects & Team: Oversee and guide the designers across multiple projects, ensuring that designs are visually compelling, consistent, and aligned with brand guidelines and project objectives.
• - Work closely with fellow designers, internal teams, to define design requirements, align on visual goals, and ensure designs meet project brief. 
• - Develop high-quality visual assets for both digital and print, including logo & branding, website graphics, social media content, email campaigns, brochures, banners, and other marketing collateral.
• - Design Iteration & Feedback: Provide feedback, iterate on designs, and refine visuals based on inputs and user feedback to ensure the final product aligns with business goals and user needs.
• - Branding & Identity: Contribute to the development and maintenance of brand guidelines, ensuring consistency in design across all touchpoints and platforms, both digital and print.
• - Mentorship: Provide guidance and mentorship to junior designers & Interns, helping them enhance their design skills, follow best practices, and grow in their careers.
• - Stay up-to-date with emerging design trends, tools, and technologies to ensure the creative team remains innovative and competitive in design practices.

Please fill this Google form - https://forms.gle/Z2f5vvN3WH3jUzBC6

Skills:

Logo Designer

Branding Designer

Graphic Designing

Packaging Designer

Key Responsibilities

1. Advance Licence & DGFT Compliance

 Apply, monitor, and close Advance Authorisations, EPCG, and LUT

Bonds.

 Maintain up-to-date records for Customs, DGFT, and Bank obligations.

 Ensure timely submission of documents for licence redemption and

audits.

2. Purchase & Imports

 Handle procurement of APIs, intermediates, chemicals, solvents, and lab

materials (domestic & international).

 Evaluate vendors, negotiate contracts, and ensure cost-effective

sourcing.

 Prepare import documentation (Bill of Entry, CHA coordination, landing

cost analysis).

 Maintain vendor database and track supplier performance.

3. Export Documentation & Coordination

 Prepare and verify export documents: Invoices, Packing Lists, Shipping

Bills, RODTEP, Drawback claims, BRCs, and COO.

 Coordinate with CHA, freight forwarders, banks, and customers to ensure

smooth export operations.

 Follow up with customers for documents, payments, and compliance

requirements.

 Maintain statutory export records for audits and government

submissions.

Qualifications & Experience

 Graduate / Postgraduate in Commerce / Science / Management.

 Diploma / Certification in Export-Import Management or International

Tradepreferred.

 8–10 years of experience in API / Chemical / Pharma industry with hands-

on exposure to DGFT, Customs, Purchase, and Export Documentation.

 Strong working knowledge of ERP/SAP, MS Office, DGFT/ICEGATE, and

banking documentation portals.

Skills & Competencies

 In-depth understanding of export-import regulations, pharma compliance,

and customs laws.

 Excellent negotiation and supplier management skills.

 Strong attention to detail in documentation and reporting.

 Good interpersonal skills for cross-department coordination.

 Ability to work independently and manage multiple responsibilities.

Why Join Us

 Opportunity to work in a globally recognized pharma company with 45+

years of excellence.

 Exposure to international markets, licensing, and regulatory compliance.

 Role with high responsibility and independence.

Roles & Responsibilities:

• Create accurate 2D and 3D drawings, models, and designs using AutoCAD.

• Prepare Basic Engineering Documents such as PFD (Process Flow Diagrams), P&ID (Piping and Instrumentation Diagrams), and HFD (Hook-Up Flow Diagrams).

• Design and draft detailed layouts, including: Equipment Layouts Civil General Arrangements (GA) Piping Layouts & Isometrics Electrical Layouts Piping Bill of Quantities (BOQ)

• Collaborate closely with design and development teams, project engineers, and proposal engineers across various projects.

• Convert conceptual designs into detailed engineering and manufacturing drawings.

• Incorporate revisions, modifications, and changes into existing drawings as per updates and site feedback.

• Attend client kick-off meetings and conduct site visits for surveying and civil inspection.

• Ensure all drawings comply with industry standards and company guidelines.

• Maintain and organize a comprehensive library of project drawings and documentation.

• Familiarity with various STP technologies like MBBR, SBR, ASP, and MBR.

• Manage multiple drafting assignments in a time-bound manner with minimal supervision.  

Required Skills & Tools:

• Proficient in AutoCAD with strong skills in both 2D and 3D drafting.

• Working knowledge of related tools such as: Revit SketchUp Adobe Creative Suite

• Good understanding of engineering and architectural standards.

• Excellent attention to detail and accuracy, ensuring dimensional and specification correctness.

• Strong project management and organizational skills.

Position- Appian Developer

Experience- 8 to 12 years

Location- Onsite

Appian Skills:

Process Modeling and Workflow Automation: Candidates must showcase their understanding of Appian’s Process Modeler and demonstrate the ability to optimize execution paths and manage exceptions.

Data Integration and Management Expertise: This skill ensures that candidates can create secure API integrations and manage external data sources, crucial for maintaining data integrity and connectivity.

Scripting and Expression Rule Development: Evaluates the candidate’s capability to write expressions and scripts that extend application functionality.

Security and Access Control Management: Assess the ability to configure security roles and access permissions, ensuring that applications comply with organizational policies and protect sensitive data.

Appian Deployment and Performance Optimization: Ensures that applications are deployed efficiently and perform optimally. These skills are essential for designing, implementing, and managing scalable and efficient applications using Appian's low-code platform.

Requirements:

• Must have 5+ years of experience
• Strong proficiency in data engineering concepts and practices.
• Extensive experience in applying data science and machine learning techniques.
• Working knowledge of extracting information from unstructured data sources, particularly PDFs.
• Hands-on experience with Large Language Models (LLMs) such as GPT and Gemini.
• Knowledge of prompt engineering and fine-tuning techniques.
• Practical experience in building Retrieval-Augmented Generation (RAG) systems.
• Experience in processing large volumes of unstructured data, preferably in the insurance, legal, or healthcare sectors.
• Proven experience in extracting valuable insights from diverse data sets.
• Familiarity with Vector Databases, Azure Cloud, LangChain, Lama Index, and OCR tools and techniques.
• Working knowledge of PDF to text extraction tools like PDFMiner, PyMuPDF, or PDFPlumber, OCR tools.
• Skilled in machine learning, deep learning, computer vision, natural language processing (NLP), and generative AI models.

Good to have:

Working knowledge of Python and libraries such as NumPy, pandas, scikit-learn, and TensorFlow/PyTorch.

Preferred Qualifications:

BE/MS/PhD in Computer Science, Data Science, Machine Learning, or related fields.

Note: We are looking for passionate candidates who can join immediately.

Responsibilities:

• Content Writing: Draft insightful and compelling newsletters.
• Content Review: Ensure newsletters are grammatically correct, coherent, and adhere to our brand guidelines.
• Collaboration: Work with SEO and other content creators to produce articles that drive traffic.

Qualifications:

• Writing & Editing: Proven capability in writing and meticulously editing content.
• Detail-Oriented: Exceptional attention to detail, ensuring content is free from errors.
• Time Management: Ability to manage multiple tasks and meet strict deadlines.
• AI-first approach: should be familiar with tools like ChatGPT, Claude, Perplexity.ai for writing, research, data analysis, summaries, grammar checking etc.
• This is very important - if you can somehow showcase how you used AI in your test task (below), that will put you way ahead of other applicants.

• Set up, manage, automate and deploy AI models in development and production infrastructure.
• Orchestrate life cycle management of AI Models
• Create APIs and help business customers put results of the AI models into operations
• Develop MVP ML learning models and prototype applications applying known AI models and verify the problem/solution fit
• Validate the AI Models
• Make model performant (time and space) based on the business needs
• Perform statistical analysis and fine-tuning using test results
• Train and retrain systems when necessary
• Extend existing ML libraries and frameworks
• Processing, cleansing, and verifying the integrity of data used for analysis 
• Ensuring that algorithms generate accurate user recommendations/insights/outputs
• Keep abreast with the latest AI tools relevant to our business domain

• Bachelor’s or master's degree in Computer Science, Statistics or related field 
• A Master’s degree in data analytics, or similar will be advantageous.
• 3 - 5 years of relevant experience in deploying AI models to production
• Understanding of data structures, data modeling, and software architecture
• Good knowledge of math, probability, statistics, and algorithms
• Ability to write robust code in Python/ R
• Proficiency in using query languages, such as SQL
• Familiarity with machine learning frameworks such as PyTorch, Tensorflow and libraries such as scikit-learn
• Worked with well know machine learning models ( SVM, clustering techniques, forecasting models, Random Forest, etc.)
• Having knowledge in CI/CD for the building and hosting the solutions
• We don’t expect you to be an expert or an AI researcher, but you must be able to take existing models and best practices and adapt them to our environment.
• Adherence to compliance procedures in accordance with regulatory standards, requirements, and policies. 
• Ability to work effectively and independently in a fast-paced agile environment with tight deadlines 
• A flexible, pragmatic, and collaborative team player with an innate ability to engage with data architects, analysts, and scientists.