Associate PR Manager

Location: Bangalore

About RockED

RockED is a fast-growing EdTech company building a microlearning platform that delivers byte-sized, engaging content to learners on their mobile devices. Headquartered in Florida, with our R&D team based in Bangalore, we are focused on creating intuitive, learner-first experiences through thoughtful design and strong engineering.

About the Role

We are looking for a QA Engineer who is passionate about quality, automation, and building scalable testing practices in a product-based environment. This role requires a strong mix of hands-on automation expertise, leadership capability, and the ability to collaborate closely with engineering and product teams.

Key Responsibilities

● Own end-to-end quality assurance strategy for the product across web and mobile platforms

● Design, implement, and maintain automation frameworks and test suites

● Actively contribute as a hands-on automation engineer while mentoring the QA team

● Define and enforce QA processes, best practices and quality benchmarks

● Collaborate with Engineering, Product and Design teams throughout the SDLC

● Review test plans, test cases, automation coverage and defect metrics

● Ensure timely and high-quality releases in an agile development environment

● Drive continuous improvement in testing efficiency, tools, and methodologies

Qualification/Skills required-

● 2–5 years of overall QA experience, preferably in a product-based company

● Strong hands-on experience in test automation (mandatory)

● Experience with automation tools/frameworks (e.g., Selenium, Cypress, Playwright, Appium,etc.)

● Solid understanding of manual testing, automation testing, API testing and regression testing

● Familiarity with Agile/Scrum development processes

● Experience with CI/CD pipelines and integrating automation into release workflows

● Exposure to performance or security testing

● Experience testing scalable, consumer-facing products

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

The tech stack looks like the below (expect this to change as we scale):

1. Typescript for APIs (REST and GraphQL)
2. Kafka, Spark, and data warehouses for ML pipelines (spark on python/scala)
3. Solidity + hardhat for smart contracts (in the future, rust, go and move)
4. AWS & Terraform
5. Full nodes

You can expect to do some or all of the following:

1. Read through protocols’ whitepapers and smart contracts to derive metrics and analyze risks
2. Architect the backend for APIs, async jobs, and blockchain integration
3. Build clean, concise APIs for customer integration, along with the documentation
4. Setup, run and maintain full and archive nodes across different chains
5. Integrate with multiple partners like exchanges and custody providers
6. Fool-proof security across the stack - encryption, hashing, privacy, VPC, etc.
7. Infrastructure as code - build terraform scripts and ensure easy replication of the infra across different regions
8. Research the top DeFi protocols to uncover better insights for our customers and evaluate their risk profiles, security, and historical returns
9. Manage production deployments, logging, and monitoring

We expect you to be fairly comfortable with working with both web3 and web2 stacks. We do not expect that you have web3 experience on day 1, but you should be willing to wear multiple hats, learn things quickly and move fast.

1. Generalist, a solid engineer who can learn things on your own and have an eye for clean, tested, and well-documented code
2. We don’t look at the number of years of work experience as a criterion, but rather see what you have done in your life so far (side projects, open-source contributions, blogs, etc.). We don’t care about degrees, the institutions you went to, or the companies you worked for before. We are open to talking as long as you have good judgment, great clarity, align with our values and have a strong track record of thoughtful work
3. Understand the fundamentals of building and integrating APIs and secure systems. Bonus if you know a bit about blockchains and protocols
4. You can be strong on the backend, front-end, or can dabble everywhere. We want you to play to your strengths and will provide enough opportunities to learn and do things outside of your comfort zone

Pay and benefits We offer a solid, competitive package (including early-stage equity) that is location agnostic. We give you the flexibility to choose the split between cash and equity.

The Technical Lead will oversee all aspects of application development at TinyPal. This position involves both managing the development team and actively contributing to the coding and architecture, particularly in the backend development using Python. The ideal candidate will bring a strategic perspective to the development process, ensuring that our solutions are robust, scalable, and aligned with our business goals.

Key Responsibilities:

• Lead and manage the application development team across all areas, including backend, frontend, and mobile app development.
• Hands-on development and oversight of backend systems using Python, ensuring high performance, scalability, and integration with frontend services.
• Architect and design innovative solutions that meet market needs and are aligned with the company’s technology strategy, with a strong focus on embedding AI technologies to enhance app functionalities.
• Coordinate with product managers and other stakeholders to translate business needs into technical strategies, particularly in leveraging AI to solve complex problems and improve user experiences.
• Maintain high standards of software quality by establishing good practices and habits within the development team.
• Evaluate and incorporate new technologies and tools to improve application development processes, with a particular emphasis on AI and machine learning technologies.
• Mentor and support team members to foster a collaborative and productive environment.
• Lead the deployment and continuous integration of applications across various platforms, ensuring AI components are well integrated and perform optimally.

Required Skills and Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
• Minimum of 7 years of experience in software development, with at least 1 year in a leadership role.
• Expert proficiency in Python and experience with frameworks like Django or Flask.
• Broad experience in full lifecycle development of large-scale applications.
• Strong architectural understanding of both frontend and backend technologies, with a specific capability in integrating AI into complex systems.
• Experience with cloud platforms (AWS, Azure, Google Cloud), and understanding of DevOps and CI/CD processes.
• Demonstrated ability to think strategically about business, product, and technical challenges, including the adoption and implementation of AI solutions.
• Excellent team management, communication, and interpersonal skills.

Job Description:

We are seeking an experienced and highly motivated Business Development Associate/Executive to join our dynamic team. As a Business Development Associate, you will play a critical role in expanding our business by generating leads and managing relationships with foreign and Indian clients. We are looking for an individual with a proven track record in lead generation and a strong ability to handle international clients.

Responsibilities:

Conduct market research to identify potential leads and target industries.

Utilize various channels such as online platforms, social media, industry events, and networking to generate leads.

Develop and implement effective strategies to attract and engage potential clients.

Understand client needs and requirements, and propose suitable solutions and services.

Conduct regular client meetings, both in person and virtually, to discuss ongoing projects, address concerns, and identify new opportunities.

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