Associate Manager (Performance Marketing) b2c edtech company only

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Key Responsibilities:

• Deliver hands-on training in Core Java, Advanced Java (JSP/Servlets), and frameworks (Spring, Hibernate).
• Design and update course content based on industry trends.
• Conduct assessments, code reviews, and provide personalized feedback.
• Mentor students/professionals in real-world Java applications.

Requirements:

• Strong expertise in Java, OOPs, JDBC, and Spring Framework.
• Prior experience in technical training or mentoring.
• Excellent communication and presentation skills.

Job Description:

- 3+ years of experience in Functional testing with good foundation in technical expertise

- Experience in Capital Markets/Investment Banking domain is MUST

- Exposure to API testing tools like SoapUI and Postman

- Well versed with SQL

- Hands on experience in debugging issues using Unix commands

- Basic understanding of XML and JSON structures

- Knowledge of FitNesse is good to have

Location:

Pune/Mumbai

About Wissen Technology:

·       The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015.

·       Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.

·       Our workforce consists of 550+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.

·       Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments.

·       Globally present with offices US, India, UK, Australia, Mexico, and Canada.

·       We offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

·       Wissen Technology has been certified as a Great Place to Work®.

·       Wissen Technology has been voted as the Top 20 AI/ML vendor by CIO Insider in 2020.

·       Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies.

·       We have served clients across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include Morgan Stanley, MSCI, StateStreet, Flipkart, Swiggy, Trafigura, GE to name a few.

Website : www.wissen.com 

About Us -

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Position – Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values. 

Duties & Responsibilities 

• Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions  
• Replenishing retail shelves as per store requirement  
• Managing store visual merchandising and managing customer billing and gift-wrapping 
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations  
• Maintaining a safe and healthy work environment  
• Following the cleaning and hygiene guidelines set by the store 

Candidate Qualifications & Skill Requirements 

• Candidate should ideally have 2- 3 years of experience in the similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask

Reporting Manager: Store Manager

Key Responsibilities:

1.    Development, integration and testing of embedded software in the Embedded Linux RTOS

2.    Integrate Application based on Adaptive AUTOSAR Platform

3.    Contribute for Architecture, Detailed design, programming in C++ (11/14/17)

4.    Perform Unit, Integration Tests of developed Application

5.    Detail oriented systematic problem-solving approach in the embedded software.

6.    Debug embedded software on hardware platforms for issue identification and resolution

Minimum qualification criteria:

1.    Bachelor's degree in Electronics, Computer Science, Electrical Engineering, or related field

2.    2+ years of experience in software development in C or C++

3.    2+ years of experience in designing and implementing embedded systems for high performance, high reliability real-time embedded computing platforms

• Document technical and functional specifications
• Perform unit testing of objects/ solutions created
• Perform configuration, integration, and personalizations in Oracle HCM EBS/Cloud
• Work in a functional and technical capacity and analyze business requirements, design, develop and deploy solutions
• Excellent troubleshooting, analytical and problem-solving skills
• Explore & investigate the client's pain areas, extend the scope, and keep the client satisfied

• Minimum a Bachelor’s degree.
• 3 to 10 years of experience as an Oracle HCM Techno-Functional Consultant
• 30% Functional and 70% Technical
• Strong experience in core HR, Payroll, Fast Formula, OTL and SSHR
• Should have expertise in Oracle HCM Cloud advanced tools such as HCM Extracts, HDL, PBL, BI Publisher, OTBI, Application Security, Page Composer, Page Configurator, REST APIs, SOAP, Webservices
• Able to provide strong leadership to develop best practices for effective Techno functional support for the enterprise business process area
• Good communication skills
• In-depth knowledge of the business process and capability to understand business requirements.

Company Profile:
Blitzpools is an Indian fantasy sports platform that allows users to
play fantasy cricket, football and kabaddi.

Blitzpools is a Game of Skill where user creates a team of real
players for an upcoming match and compete with other users for big
prizes. User's team earns points based on user's player performances
in the real-life match.

Years of Experience: 6+yrs.

Responsibilities:

• End-to-End ownership of retention programs and processes across a variety of direct-to-customer channels – Outbound & Inbound, Manual / Assisted (tele-calling, visits) & Automated (including email, SMS, push notifications, merchandising and other new upcoming digital mediums)
• Conceptualizing, building, executing and analyzing retention programs, making continuous improvements based on performance, trends, and insights via tests and iterative optimization
• Generate deep insights about customers that increase their retention, root-cause & predict churn and lead to inventing new ways to delight and retain customers. Will include conducting primary & secondary customer research
• Own the product strategy and roadmap for retention - Partner with the product team to translate business goals into short term and long-term product roadmaps- Comfortable in generating a strategic vision as well as glide path with product teams. Stay abreast of new innovations and the latest technology trends and explore ways of leveraging these

Desired Skills:

• Bachelor’s degree from a reputed institute. 6-8 years of overall experience with 5+ years of relevant work experience in lifecycle marketing in consumer products / services
• Demonstrate result orientation and high Bias for action. The candidate must have strong operational experience and be willing to get hands dirty.
• Proven track-record of managing and delivering marketing programs identifying customer actions and conversions for each stage and achieving those KPIs
• Highly customer-obsessed thinking with a deep understanding of customer needs and aspirations. Skilled at decoding the price-value equation from a customer’s perspective and an ability to speak the customer’s language
• Demonstrated experience using data and KPI metrics to monitor and measure performance, measure effectiveness and plan ongoing improvements
• Strong verbal and written communication skills. Ability to think big and rethink how to better serve our customers
• High bias for taking end-to-end ownership of responsibilities, flexibility and exceptional communication skills earning trust of others

 Expert experience developing multiple commercial-grade mobile applications iOS using native languages (Objective-C / Swift, Xcode or Java).

- Demonstrated knowledge of best practices for IOS or Android. Strong experience developing multithreaded applications.

- Solid knowledge of mobile OS architecture - in areas of: UI, memory management, data storage, application management by OS and cybersecurity.

- Experience with charting of data (scientific or medical data is preferred), either custom-developed or third-party charting libraries.

- Experience with UI development of mobile application (scalable for different screen resolutions and localization).

- Demonstrate initiative in all areas of work - proactive in identifying shortfalls in requirements, design or code.

- Experience working with continuous integration.

- Experience working with cross-functional teams.

- Excellent communications skills (verbal and written). High-quality SDD/design and implementation documentation skills a must.

- Experience with unit-testing and test automation preferred.

- Must have apps published in either Apple/Google store.

Requirements and Qualifications:

- Bachelor’s degree or higher in computer science, information technology or related field

- Evidence of continuing education, such as technical certifications, a plus

- Minimum 7 years’ experience in Information Technology field

- Minimum 4 years’ experience in mobile application development

- Prior experience working in an FDA regulated environment, a plus

- Ability to work in high-pressure, deadline driven environment

Note : Please do share link of the Mobile App developed on Live in Apple store.

We are the world’s first company building tech at the intersection of food tech, blockchain and machine learning. At Gulpie, we’re building the future of food discovery. At our core, we are a tightly knit mad bunch that is driven by mission, values and customer-obsession.

We're not looking for an average Joe. Are looking for a position that is going to challenge you and bring out the best of your potential? We promise to nurture you with utmost care and resources to help you achieve your dreams. The ones who worked with us went on to become leaders that are known for their ambition.

You’ll be playing a key role in building a community of food reviewers. Everyday, you’ll be interacting with some of the smartest minds and most popular food influencers. If there’s one thing you’ll take away from the position, it would be an incredibly powerful network that will open doors for the rest of your career.

You’re good with :

• Hustle. Hustling. Hustled.
• Devising innovative growth hacks to identify the right social channels and efficiently converting them
• Data-driven decision maker with a clear understanding of metrics, funnels and churn
• Self-learning with proven ability to learn things on the fly
• Socially engaging
• Empathetic and obsessed with all things food and people
• Story-telling reputation that precedes you
• Hungry to learn

You’re awesome if you have : 

• Experience hustling for early stage products
• Experience working with A/B testing and other analytics tools like GA, Mixpanel & Hotjar
• Passionate about food
• Experience building online/offline communities

You’re looking for :

An Opportunity to work on a meaningful problem with massive potential to scale. A company that strongly believes culture and work ethic are quintessential for a happy working environment. An ambitious, entrepreneurial and passionate team obsessed with the quality of everything they lay their hands on. 

We believe smart people with integrity don’t need to be managed as they have high standards set for themselves. We don’t believe in stipulated working hours. One is only accountable to their deliverables. Though sounding cliche, we value hard working people, a notch higher than you might usually expect, and equally reward them. Your work will receive the credit it deserves.

We love people bubbling with ideas - the crazy ones that believe in their ideas enough to go the lengths to make them real. We believe it’s important to hear everyone’s opinion and empower them with tools to build innovative products. Consistently achieving impeccable results is not only a professional but a personal goal here. We know talented individuals that work hard can do magic. That said, we believe intellect without humility is a recipe for failure.

Does it sound like you?

• Write to us with your 2 best ideas to go viral with food.
• Send us your resume and let us know why you think you’re unique. Why don’t you tell us about a couple of growth hacks you’ve successfully pulled off?
• Have run marketing campaigns before? Have a personal or professional blog? Share some links or your social profiles.