Business Development Associate

RESPONSIBILITIES:-

 candidate must have good English communication skills. 

 have good knowledge in basic computer and Microsoft excel. 

 good knowledge in LinkedIn, google and other social media tools. 

Profile : Senior System Analyst

Experience :6.0 Year+

Job Location: Noida, Sec-62, ( Work From Office only )

Shift Time : Rotational shift 

Working Days : 6 Days 

https://www.thinksys.com/

JD Details:

Must-Haves (Technical)

● Experienced in

○ Network monitoring( Must )

○ DB and Cache monitoring

○ Kubernetes monitoring

○ Security events monitoring

○ Web server monitoring

○ Critical server level monitoring(Golden metrics) for distributed systems.

● Hands on experience in following monitoring tools :

○ ELK

○ Grafana ( Must )

○ Nagios (Must)

○ Cacti

○ RKE/Rancher

○ Splunk

○ Cloudtrail

● Hands on experience with the following APM tools :

○ NewRelic

○ AppDynamics ( Must )

○ Datadog ( Must )

● Experienced in the concept of Continuous Monitoring(CM).

● SME in combining multiple data sources to get a clear picture of production systems

● SME for creating alerts related to platform security in above tools.

● Strong knowledge of Linux and Windows environments.

● Strong knowledge of cloud environments.

Good To Have (Technical)

● Scripting for automation

○ Python

○ Bash

● Containerization

○ Docker (Basic knowledge)

● Container Orchestration

○ Kubernetes (Basic knowledge)

● Infrastructure as Code

○ Terraform (Basic knowledge)

As a Mid Level Front-End Developer, you will:

Create well-designed, documented, and tested front end solutions using modern JavaScript frameworks, such as React and Redux, CSS-in-JS, Styled Components, etc.

Collaborate with clients, project managers, UX designers, and other developers to gain a thorough understanding of project requirements within agreed-upon scope and architecture designs

Translate wireframes into fully functional user interfaces and proactively address edge case scenarios

Collaborate with back-end developers to design REST APIs and request/response schemas

Perform code reviews with constructive feedback

Promote clean code, best practices, and consistent design patterns across the team

Write infrastructure as code and automated deployment scripts for customer delivery

Provide development estimates from granular tasks to comprehensive projects/applications

Lead and present technical discussions to clients, including knowledge transfers

Take on additional responsibilities over time and become a key contributor for scaling team size

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

General Skills

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals