Process Engineer

Job Title: Back Office Associate / Back Office Support

Job Description:

The Back Office Associate is responsible for performing administrative, clerical, and support tasks that ensure the efficient operation of the business. The role typically involves managing data, maintaining records, and assisting front office teams with processing transactions, and orders, or handling customer-related tasks indirectly.

Key Responsibilities:

1. Data Entry and Management:

• Accurately input and update data into databases or systems.
• Ensure data integrity and address any discrepancies or errors in records.
• Maintain and update records, files, and documents as required.

1. Verification Support:

• Process and manage documents such as invoices, orders, contracts, and forms.
• Organize and maintain electronic and physical files for easy retrieval.

1. Report Generation:

• Prepare and assist in the preparation of reports on business performance, financials, and operations.
• Analyse data and generate insights for better decision-making by the management team.

1. Compliance and Documentation:

• Ensure compliance with company policies, procedures, and regulations.
• Assist in preparing and maintaining documentation for audits or inspections.

5.     Handling Incoming Customer Calls/Requests:

• Answer incoming customer calls in a professional and friendly manner.
• Respond to customer inquiries, complaints, or requests regarding products, services, or company policies.
• Provide detailed and accurate information about products, services, or account status.
• Assist customers with technical issues, troubleshooting, or system-related problems.

Skills and Qualifications:

• Education: High school diploma or equivalent; associate’s or bachelor’s degree preferred, depending on the role.
• Experience: Previous experience 1 Years – 2 Years
• Technical Skills: Proficiency in MS Office Suite and other office tools.
• Attention to Detail: Ability to accurately process and maintain records.
• Organization: Strong organizational skills with the ability to multitask and meet deadlines.
• Communication: Good written and verbal communication skills for internal coordination.
• Problem Solving: Ability to identify issues and take appropriate actions to resolve them.

Conversation Designer

The Opportunity 

Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences. 

Job Profile: 

Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment. 

Roles and Responsibilities: 

•  Design effective, innovative, and delightful conversational experiences using user-centric design methodologies 
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap 
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form 
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns 
• Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps 
• Write copy suitable for automated conversations in the messaging medium 
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals 
• Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers 
• Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns. 
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

Skills Requirements:

• To be successful in this role, you should possess:
• Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
• professional experience
• At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
• We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
• experience
• Strong prioritization skills.
• Excellent mastery of verbal and written english language.
• Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
• LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
• and disadvantages are of each
• Contact center and/or customer service experience a plus

Join Fresh Prints: Drive Sales, Embrace Growth, and Shape the Future!

At Fresh Prints, we’re looking for people who enjoy tackling challenges, delivering results, and making an impact. Keep reading if you thrive in a fast-paced environment and get excited about being part of a growing team!

Who We Are

Fresh Prints is a rapidly growing startup, named one of Inc 5000’s fastest-growing companies for 6 years in a row. We provide custom apparel and promotional products to clients across the U.S., with a unique business model driven by a network of entrepreneurial students. We’ve grown over 60% in the last decade and are on track to hit $100 million in sales.

Your Role

As an Inside Sales Associate, you’ll be part of a driven sales team. Your role will involve:

• Closing inbound leads from our marketing team
• Growing existing accounts
• Providing an exceptional client experience
• Taking ownership of your pipeline and helping drive our revenue goals

Who We’re Looking For

If you love tackling challenges and seeing your hard work pay off, you’ll thrive here. Here’s what we’re after:

• 0-3 years of B2B sales experience – Freshers with a strong interest in sales and learning are welcome
• Fluent in verbal and written English
• Comfortable with CRM tools like Salesforce
• A neutral accent for clear communication with American clients
• A proactive, goal-oriented mindset with the ability to stay cool under pressure

What We Offer

• A competitive base salary of $700/month with uncapped commission
• Night Shift Allowance
• Health Insurance and Mental Health Benefits
• A fast-paced, high-growth environment with opportunities to learn rapidly
• The autonomy and support to grow your career alongside some of the most ambitious people you'll ever meet

Location & Hours

• Permanent WFH setup
• 8 AM - 5 PM EST (6:30 PM - 3:30 AM IST)

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

• Close new deals at a high rate.
• Build relationships with existing customers.
• Cultivate new leads within the sales territory.
• Travel throughout the territory and visit customers on a recurring basis.
• Manage records of all sales leads and/or customer accounts.
• Reclose new deals at a high rate.
• Build relationships with existing customers.
• Represent the brand during all customer and prospect interactions.
• Educate customers on how the services can benefit them financially and professionally.
• Monitor the company’s industry competitors and market conditions.

About the Role

As an Android Developer, you will own the Android app and strive to deliver the best learning experience out there to our learners that upGrad is known for. You will be responsible for developing features, taking those features to production and maintaining the existing code. Innovative nature and pro-active involvement in the product is taken very seriously at upGrad, therefore, a major part of your role would involve thinking about new features and new ways to deliver quality learning experience to our learners

Skills/Experience

1. Minimum 6+ years of hands-on Android development experience.
2. Strong Java and object-oriented concepts.
3. Solid understanding of Android architectural patterns especially MVVM and their importance in scalable software development process.
4. Strong understanding of Android fundamentals.
5. Experience in Android UI creation.
6. Experience of Android Live Data, Kotlin and Constraint layout would be a huge plus point.

Years of Exp –  Minimum 6-8 

Operations manager

Salary: 5-8 LPA

About Love Heals Cancer:

At Love Heals Cancer, we aim to extend life and improve the quality of life for cancer patients through integrative oncology treatment, which covers both medical treatment as well as complementary treatment (Nutrition, emotional wellness, fitness, and community support).

To provide the best medical treatment options to cancer patients, we have partnered with 50+ hospitals across India, and cover 1,000+ oncologists. We also provide patients access to a full range of diagnostic tests that are required to arrive at the most effective cancer treatment.

We heavily deploy technology in our operations, and have recently launched the world’s first Integrative Oncology Preliminary Assessment Report tool (ZIOPAR) to guide cancer patients free of cost on the possible treatment options based on their cancer profile, symptoms and other conditions.

We believe in innovation, dedication and commitment. While we have the thrill to seek out and capture the world, we are looking for a responsible partner in you. If you feel you can become one of us, apply today.

NGO manager must possess knowledge in key areas of management, from setting and implementing strategies to marketing and fundraising. Like for-profit company, managers of NGO must understand the value of planning strategically and monitoring and evaluating outcomes with an eye on concrete objectives.

Manager of NGO must be able to successfully:

• Lead and manage by motivating people to remain optimistic even when faced with challenges and encouraging good performance and values
• Allocate resources and supplies as to ensure volunteers can complete their responsibilities to their highest potential
• Create programs and challenges that are as effective and efficient as possible
• Ensure that all implemented activities are relevant to the mission and vision of the organization
• Engage the external community as to build and maintain essential relationships
• Invest in building relationships, both with the outside community and with the population that the NGO is targeting
• Support and connect with the population targeted by the NGO
• Be the public face of the NGO
• Carry out fundraising efforts with only the highest ethical standards
• Identify fundraising strategies that benefit and complement the mission and vision of the NGO

• Manage the execution of our strategy by defining deliverables, dependencies, deadlines, and budgets
• Build a culture of cross-team communication and transparency by maintaining a feedback loop between the board, executive team, staff, partners, and product users
• Support a driven, fast-moving team on a day-to-day basis and develop a bar for quality execution through your leadership

Successful manager of NGO:

• Advocate and embrace change
• Listen to the needs of the people they serve
• Recognize and support change within a specific population
• Utilize essential interpersonal, communication, and listening skills
• Support the NGO’s board members by supporting their operations and administration

• Mandatory 4+ years of work experience with NGO
• 2+ years of experience in fundraising with NGO

You will get:

• Some of the best people to work with (founders are IIM graduates and investment banker)
• An opportunity to make a difference in the lives of millions of cancer patients across the globe
• A great learning environment and opportunity to grow