Assistant Manager - Internal Audit

Hello,

Greetings for the day !!!

Tridat Technologies is hiring "Customer Success Associate" for one of the Bangalore based Data Science Product Company !!!

Position: Customer Success Associate

Why Work with Us:

· Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.

· Shape-Up your career by working with young and supportive teams and peers!

· Innovation and Creativity is all that matters!

· Experience and understand the various aspects of the video marketing industry.

· Friendly Policies, good competitive salaries, team outings and what not!

Job Description:

• We’re looking for extremely proactive people with a learning and adaptive attitude, who possess a distinctive ability to initiate and hold conversations with our customers/clients.
• This role is a part of our Customer Success Team which is focused on providing the best product experience to the organisation customers.
• You will be responsible for supporting users via email, chat & phone to help them resolve any issues they encounter with our platform.
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Job Responsibilities:

· Having a proactive customer support approach

· Testing product features as assigned

· Build & strengthen customer relationships

· Manage incoming chats, emails and handle appropriate follow-up calls and emails

· Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction

· Demonstrate the value of the platform to our customers every day by providing amazing customer support

· Maintain existing customer success metrics and data as directed

Job Requirements:

· Excellence at Googling stuff and spoken English

· Ability to meet deadlines and decent depth of thought process

· Capable of operating without much supervision while still producing results

· Not being camera shy and great presentation skills

· Motivation to pursue customer success as a career

· Understanding the basics of customer support such as treating customers with respect, empathy, and understanding

· Technical understanding and ability to troubleshoot and resolve technical problems

Experience: 2+ years

• Proficient with SQL Server/T-SQL programming in creation and optimization of complex Stored Procedures, UDF, CTE and Triggers
• Overall Experience should be between 4 to 7 years
• Experience working in a data warehouse environment and a strong understanding of dimensional data modeling concepts. Experience in SQL server, DW principles and SSIS.
• Should have strong experience in building data transformations with SSIS including importing data from files, and moving data from source to destination.
• Creating new SSIS packages or modifying existing SSIS packages using SQL server
• Debug and fine-tune SSIS processes to ensure accurate and efficient movement of data. Experience with ETL testing & data validation.
• 1+ years of experience with Azure services like Azure Data Factory, Data flow, Azure blob Storage, etc.
• 1+ years of experience with developing Azure Data Factory Objects - ADF pipeline, configuration, parameters, variables, Integration services runtime.
• Must be able to build Business Intelligence solutions in a collaborative, agile development environment.
• Reporting experience with Power BI or SSRS is a plus.
• Experience working on an Agile/Scrum team preferred.
• Proven strong problem-solving skills, troubleshooting, and root cause analysis.
• Excellent written and verbal communication skills.

• As a Lab Technician, you will work on PCB assembling, PCB reworking, soldering, and desoldering. And maintaining the LAB
• Soldering and desoldering of the electronic components down to 0402 packages and through-hole components.
• Good electrical knowledge of Electronic components and their assembly requirements
• Kit preparation as per BOM/JOB List
• Will be supporting Hardware Design Engineers in the design, prototype, testing & production phases of the project.
• Hands-on experience in handling crimping tools, multimeter, CRO, DSO, Drill machines, hand tools, etc. Digital multimeter and other testing equipment.
• Good knowledge of AC and DC low and high-voltage power supplies.
• System Assembly and disassembly skills.
• Work on multiple locations (JBN & Cheemasandra)
• Qualification : ITI / Diploma (Electrical / Electronics / Electronics and communication, Instrumentation and Electronics or equivalent)
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• Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
• Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
• License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
• Updating firmware and patch on phones and MG's
• Server restarts that require deeper analysis of logs and further troubleshooting,
• IP Phone registration issues due to network/firmware issues
• Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
• Installs the software/firmware/patches/Service packs on the server
• Configures the system as per customer requirement and established project SOW
• Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
• Troubleshooting SIP Server and Session Border Controller
• Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
• Troubleshooting Media processor errors resulting in poor voice quality

• Excellent Written and Spoken Communication Skills
• Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
• Comfortable to work in US shifts
• Strong technical skills/domain expertise

Job Description:

• Programming and optimizing rust / wasm based smart contracts
• Design, research and develop blockchain-based solutions
• Developing decentralized high-performance systems
• Building reliable and fast data storages
• Working with virtual machines used by modern blockchains: WebAssembly, EVM, COSMWASM
• Implementing consensus algorithms and other protocols
• Security audits of third-party and internal solutions
• Establishing policies and procedures that produce secure, high-quality software
• Write and review technical proposals
• Improve engineering standards, tooling, and processes
• Coding with concurrency, efficiency and scalability as primary motive
• Document systems, build runbooks, and automate those processes
• Being hands on by writing, testing, and deploying high-performance networking code
• Rigor on clean code, unit testing, code coverage and best practices
• Developing infrastructure software
• Supporting and Leading the team of junior developers.

Required qualifications:

3+ years experience in developing smart contracts, 2.5+ years of experience in Rust, willingness to learn on the go, ability to write clean code, a strong sense of responsibility.

Tech Stack:

Rust, cargo, git, linux, bash, ability to work with Docker.

Nice to have:

cryptography and system software development experience,understanding of design patterns, understanding of operating systems and networks, ability to design algorithms and mathematical models.

Job Title: Odoo Developer
Job Type: Full Time
Job Location: India- Bangalore/Pune
Reporting To: Manager ERP Solutions/Director Cloud Engineering
Work Hours: 9 hours (Indian Shift)

Main Duties and Responsibilities:

The candidate will be responsible for interacting with internal and external customers, gather requirements, map it to the system design solution if required, discuss it with Functional consultant and deploy/implement it and post implementation support.

Qualifications:

BSc Computer Science, Electronics, MSc/MCA, PGDCA or any equivalent degree

Experience – 1- 3 Years

Skills:

Functional Skills:

• Good understanding of ERP Process and system
• Candidates should have hands-on experience in implementing Odoo Sh preferably, Odoo Online, Enterprise, Odoo Community Edition or experience in implementing any other ERP Software.
• Good Knowledge on the following: Purchase Process (Procure 2 Pay), Sales Process(Order 2 Cash), CRM , Accounting, Manufacturing

Technical Skills:

• Must knowledge on core Python programming concepts, Django framework, JavaScripts
• Good knowledge on SQL, PostgreSQL
• Good knowledge on ORM methods, Xml, Jquery/JS
• Good to have knowledge on Odoo Framework, Installing Odoo, Customize modules, create modules.

Personal Qualities and Behavior traits:

1- Be a good team worker demonstrating loyalty and commitment to the organization and team members.

  
2- Good organizational skills and excellent attention to details Interact with individuals to provide needed information

• Good written and verbal communication skills.
• Aptitude for learning new concepts, technologies and understanding them to utilize in a customer facing/service environment.
• Should be able to work in a team environment and independently.
  
  Performance Goals
  1- Able to handle multiple assignments simultaneously.
  2- Ensures timely response to client and internal peers.

• 3-5 Years of experience in Backend Development.
• Must have experience in Python (FLASK framework).
• Have a Deep understanding of how RESTful APIs work.
• Familiar with various design and architectural patterns that can work at scale.
• Sound knowledge of NoSQL/SQL Databases (Mongo DB preferred).
• Strong experience with at-Cloud technology, preferably AWS or GCP, or Azure.
• Core experience in developing complex backend systems.
• Communicating complex technical concepts to both technical and non-technical audiences.
• Passionate about application scalability, availability, reliability, and security.