Manager - Strategy And Operations

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 1.5 to 2 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

Vacancy for Teaching profile at IT training institute.

Technobrilliant Learning solutions is hiring an "IT faculty member" for IT Training & Skill Development center.

Position available:

1) FULLSTACK JAVA/PYTHON FACULTY

Mode of job: offline( onsite)

Location: Shivaji Nagar, Pune & KK Market (Katraj) Pune,

Experience : 2+ years for software testing & full-stack

5+ years for Salesforce.

Type: Full-time & Part-time

Salary: Depends on experience & interview.

Website: www.technobrilliant.com

Experience- 4 Years

Recruitment Lead - Someone who has handled a team of field recruiters.

Worked on blue collar requirements. 

Primary Responsibilities

• Develop and execute comprehensive digital marketing strategies to drive brand awareness, lead generation, and customer acquisition.
• Manage and optimize digital marketing channels such as search engine optimization (SEO), pay-per-click (PPC) advertising, email marketing, social media marketing, and content marketing.
• Analyze and interpret digital marketing metrics and performance data to identify trends, insights, and areas for improvement.
• Plan, implement and measure experiments and conversion tests.
• Collaborate with cross-functional teams, including marketing, design, and development, to ensure cohesive and integrated digital marketing campaigns.
• Stay up-to-date with the latest digital marketing trends, tools, and best practices, and proactively implement innovative strategies to maximize results.
• Monitor and manage digital marketing budgets, ensuring optimal allocation and ROI.
• Oversee the development and maintenance of the company’s website and ensure it is optimized for user experience and search engine visibility.
• Evaluate and recommend digital marketing platforms, technologies, and vendors to enhance marketing efforts.

These responsibilities are critical in driving the organization’s digital marketing efforts and achieving strategic marketing goals.

Additional Responsibilities

In addition to the primary responsibilities, a digital marketing manager may also be responsible for:

• Managing and leading a team of digital marketing specialists, providing guidance, mentoring, and performance evaluation.
• Conducting market research and competitor analysis to identify opportunities and develop targeted marketing campaigns.
• Collaborating with sales teams to align marketing strategies with sales objectives and support lead nurturing and conversion.
• Overseeing the management and optimization of digital advertising campaigns, including budget allocation, ad copy creation, and performance monitoring.

These additional responsibilities may vary based on the organization’s needs and the digital marketing manager’s capabilities.

• Experience with tracking and improving critical KPIs on a dashboard.
• Content is going to be a huge part of our marketing efforts. Having experience in driving relevant traffic from content and measuring conversion and ROI from it is required.
• Strong understanding of how to drive relevant traffic from channels like Facebook, Instagram, Pinterest, search – both organic and paid.
• Practical experience with email marketing is a must. Proficiency with marketing tools & technologies like email automation, landing page design and instrumentation, and A/B testing are a must.
• Strong sense of product as you’ll be a key influencer in how the product shapes over time.
• Creative thinker, story-teller and problem solver with attention to detail.
• Bachelor’s degree, preferably a master’s degree is required.
• Hands on experience in the eCommerce domain, especially on the seller side.
• Understand how to build and nurture a community of users, advocates and influencers and use this to amplify the word of mouth for the product.
• Exceptional writing skills, ability to edit and proofread content for clarity, grammar and accuracy.
• Hands on experience or comfortable with any or all of the following: SQL, HTML, CSS, JavaScript or programming in any language is a strong plus.
• Any experience with data sciences and analytics, R or python.
• Knowledge of or experience with UI/UX, graphics design or product management.
• US education is a strong plus. All customers are in the US to having spent time there and cultural familiarity is helpful.

Decathlon is one of the world’s leading Sports goods retailers with the Motto of making sports accessible to over a Billion Indians!

To achieve this, we need a team of energetic, sporty team players we call,

SPORT LEADERS.

Sport Leader is an essential position to Decathlon that acts as a point of connection between Decathlon and its customers.

LOVE SPORT? CUSTOMER-FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor, your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5-star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. Whether you’re a student looking for a part-time role, or perhaps someone looking for a complete career change, Decathlon can cater to all.

OUR MISSION

To spread to wonders of sports to many

YOUR RESPONSIBILITIES

Customer Service: Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training, you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sports advisors are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!

Merchandising: Whether full-time or part-time, every Omni Sports Leader is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sporting practice.

Team Player: You will be part of a shop floor team of like-minded Omni Sports Leaders, practicing sport and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.

WHO YOU ARE?

Your passion drives you to create value for people, the planet, and commerce

I share the values of Decathlon on Vitality, Responsibility, Authenticity, Generosity Someone looking to combine a passion for sport with work.

A people person who is prepared to go the extra mile.

Someone looking for a retail career with a difference

Problem solver with good communication skills.

Able to play as part of the team during the busiest times (weekends and holidays)

Additional Information:

As a Sales Assistant, you will be required to work usual retail hours including evenings and weekends. The role will be shop-floor based with full Covid-19 safety regulations and precautions in place. The safety of our teammates and customers is our main priority during these times.

You will be autonomous in your work and will get to make the sport you love accessible to the many!

SPORT FOR ALL | ALL FOR SPORT.

Job Types: Full-time, Part-time, Regular / Permanent, Fresher

Part-time hours: 45 per week

Salary: ₹22,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Flexible shift
• Rotational shift
• Weekend availability

Supplemental pay types:

• Performance bonus
• Yearly bonus

1. GCP Cloud experience mandatory
2. CICD - Azure DevOps
3. IaC tools – Terraform
4. Experience with IAM / Access Management within cloud
5. Networking / Firewalls
6. Kubernetes / Helm / Istio

TECHNICAL SKILLSET

• You have strong experience with semantic HTML5, CSS3, and a CSS preprocessor of your choice SASS or LESS, understanding of writing modular CSS (Must)
• You have strong knowledge of Object Oriented JavaScript (Must)
• You have strong experience with Angular or any other frameworks like Ember, Backbone or React (Must)
• You have working experience with large scale front-end architectures
• You have good knowledge in using restful web services
• You have a strong focus on performance
• You have knowledge of CSS animations
• You have experience with automation tools like Web-pack, Grunt or Gulp
• You have knowledge of unit testing tools like Jasmine, Karma etc.

Job Role

• As a Frontend Developer you will be responsible for extending and optimizing product user interfaces. You will work in a team of developers and designers to build cutting edge, graphical appealing user interfaces that provide a great user experience
• Develop web applications using various JavaScript frameworks 
• Have attention to detail and identify potential performance weak spots
• Find and share frontend best-practices with team members and other developers
• You will be actively involved during the entire technology development lifecycle.
• Responsibilities will include all aspects from design, coding, testing, customer feedback cycle changes and support.
• Work with a team of amazing developers and designers involved in the design and development of global platforms, participate in Agile sprints
• Invent and prototype new features, build, test and ship them to customers as SaaS, cloud based or hosted product platforms
• You will be working on one of the fastest growing e-Commerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant and offline to Online, mobile commerce, analytics, automation, DevOps and a lot more for the global markets positioned for Asia.
• Participate in a fun, open learning environment with great benefits and smart talented folks that represent among the best globally.

Qualification

• A Bachelor’s degree in Computer Science or equivalent.

Quinbay is an upstart digital platforms and products company with a core focus on disrupting traditional markets and business models with the strength of our innovation driven digital value. We harness the power of our open innovation culture, our unique talent selection approach, the skills and expertise of our people across various industries, domains and technologies and a unique blend of analytics driven strategies for creating future digital platforms.

OPPORTUNITIES : Pursue opportunities in and learning/growth interests in Mobile, product development, product management, Analytics, Machine learning, UI/UX design, DevOps, Automation, Drones, bots and Java / open source development frameworks and methodologies – on a variety of domains like eCommerce, Logistics and fulfilment, Mcommerce and a whole lot others.

Opportunities to be part of fastest growing eCommerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant, mobile commerce, analytics, automation and a lot more for the global markets positioned for Asia.