Manager - Strategy And Operations

About The Role:

To proactively drive product adoption and user engagement initiatives for our key customers, we are looking for an enthusiastic, passionate, highly organised and user focused Customer Success Coordinator (CSC) who can take up the responsibility of implementing, assessing and improving user onboarding and user engagement initiatives.

What Describes You Best

● 1 Year Experience in Customer facing roles (Preferably in Ed tech /publishing Industry)

● Minimum : Bachelor’s degree or Equivalent

● Fond of Engaging with Customers

● Open to travel (10-15 days) in a month

Skills: (must have)

● Excellent spoken and written English skills

● Excellent listening, negotiation, and communication skills

● Excellent organization skills

● Excellent telephone etiquette and willingness to engage with customers and users in person, by phone or digitally

● Hands-on with Microsoft office and Google suite

Additional Skills: (nice to have)

● Experience using Customer Management Tools (like CRM and Customer support tools etc)

What will you Own

Key accountability of CSC will be to drive product adoption, user engagement and provide appropriate and timely customer feedback to relevant internal stakeholders.

How will you spend your time at Eclat

● Building customer trust by understanding their requirements and satisfactorily addressing the same based on sound product and industry knowledge

● Driving product adoption and usage throughout the customer/user lifecycle.

● Performing regular customer health check to keep tabs on product usage identify gaps in User Engagement and help resolve the same by collaborating with relevant stakeholders. - ●Creating and executing relevant training programs/collaterals to help educate customers on the products and features

● Representing voice of the customer and provide feedback to sales, support, and product teams

● Secure customer subscription renewals for the assigned accounts

● Identifying opportunities for customers to act as advocates for our offerings (e.g., testimonials, case studies)

Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner network.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance, offering wellbeing initiatives, parental leave, career development assistance, required work infrastructure support

You will work on: 

As a Junior or entry level developer you will work on projects internally or for a client. Whether it’s investigating data driven patterns or helping automating infrastructures, you will work on solving real problems for technology transforming industries.

What you will do (Responsibilities):

• Build tools or write code in areas of web application development, backend analytics, data algorithms, Big Data processing, DevOps infrastructure automation among others
• Work in agile development environment to understand requirements, elicit feedback and refine demonstrable solutions
• Work on projects involving writing code in any of Java/Kotlin, Golang, Python, JavaScript or even System programming in C++ or Rust

What you bring:

• Passionate, self-starter and self-motivated developer mindset with ability to learn quickly
• Projects with coding experience in either of Python, Golang, Java/Kotlin and JavaScript
• Web development experience with HTML/CSS/Angular/React/Node.js or similar frameworks will be bonus
• Good understanding of Linux Systems will be preferred 

Advantage Cognologix:

• Higher degree of autonomy, startup culture & small teams
• Opportunities to become expert in emerging technologies
• Remote working options for the right maturity level
• Competitive salary & family benefits
• Performance based career advancement

About Cognologix:

Cognologix helps companies disrupt by reimagining their business models and innovate like a Startup. We are at the forefront of digital disruption and take a business first approach to help meet our client’s strategic goals.

We are web scale organization helping our clients to deliver their next generation of products on the internet

Benefits Working With Us:

• Health & Wellbeing
• Learn & Grow
• Evangelize 
• Celebrate Achievements
• Financial Wellbeing
• Medical and Accidental cover.
• Flexible Working Hours.
• Sports Club & much more.

Contract Review and Lifecycle management is no longer a niche idea. It is one of the fastest growing sectors within legal operations automation with a market size of $10B growing at 15% YoY. InkPaper helps corporations and law firms optimize their contract workflow and lifecycle management by providing workflow automation, process transparency, efficiency, and speed. Automation and Blockchain have the power to transform legal contracts as we know of today; if you are interested in being part of that journey, keep reading!

InkPaper.AI is looking for passionate DevOps Engineer who can drive and build next generation AI-powered products in Legal Technology: Document Workflow Management and E-signature platforms. You will be a part of the product engineering team based out of Gurugram, India working closely with our team in Austin, USA.

If you are a highly skilled DevOps Engineer with expertise in GCP, Azure, AWS ecosystems, and Cybersecurity, and you are passionate about designing and maintaining secure cloud infrastructure, we would love to hear from you. Join our team and play a critical role in driving our success while ensuring the highest standards of security.

Responsibilities:

• Solid experience in building enterprise-level cloud solutions on one of the big-3(AWS/Azure/GCP)
• Collaborate with development teams to automate software delivery pipelines, utilizing CI/CD tools and technologies.
• Responsible for configuring and overseeing cloud services, including virtual machines, containers, serverless functions, databases, and networking components, ensuring their effective management and operation.
• Responsible for implementing robust monitoring, logging, and alerting solutions to ensure optimal system health and performance
• Develop and maintain documentation for infrastructure, deployment processes, and security procedures.
• Troubleshoot and resolve infrastructure and deployment issues, ensuring system availability and reliability.
• Conduct regular security assessments, vulnerability scans, and penetration tests to identify and address potential threats.
• Implement security controls and best practices to protect systems, data, and applications in compliance with industry standards and regulations
• Stay updated on emerging trends and technologies in DevOps, cloud, and cybersecurity. Recommend improvements to enhance system efficiency and security.

An ideal candidate would credibly demonstrate various aspects of the InkPaper Culture code –

1. We solve for the customer
2. We practice good judgment
3. We are action-oriented
4. We value deep work over shallow work
5. We reward work over words
6. We value character over only skills
7. We believe the best perk is amazing peers
8. We favor autonomy
9. We value contrarian ideas
10. We strive for long-term impact

You Have:

• B.Tech in Computer Science.
• 2 to 4 years of relevant experience in DevOps.
• Proficiency in GCP, Azure, AWS ecosystems, and Cybersecurity
• Experience with: CI/CD automation, cloud service configuration, monitoring, troubleshooting, security implementation.
• Familiarity with Blockchain will be an edge.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail

At InkPaper, we hire people who will help us change the future of legal services. Even if you do not think you check off every bullet point on this list, we still encourage you to apply! We value both current experience and future potential.

Benefits

• Hybrid environment to work from our Gurgaon Office and from the comfort of your home.
• Great compensation package!
• Tools you need on us!
• Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplemental for all employees and dependents
• 15 planned leaves + 10 Casual Leaves + Company holidays as per government norms

InkPaper is committed to creating a welcoming and inclusive workplace for everyone. We value and celebrate our differences because those differences are what make our team shine. We hire great people from diverse backgrounds, not just because it is the right thing to do, but because it makes us stronger. We are an equal opportunity employer and does not discriminate against candidates based on race, ethnicity, religion, sex, gender, sexual orientation, gender identity, or disability

Location: Gurugram or remote

The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web applications for the company. Using Angular / React / JavaScript this candidate will be able to translate user and business needs into functional frontend design.

Responsibilities

• We use React for web application.
• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code

Qualifications

• 3+ years' experience in frontend development
• Experience building mobile/web applications using Angular or React or JavaScript.

FinCRM is a cloud-based Customer Relationship Management Solution with enhanced Office Management capabilities. It helps companies and individuals manage their sales, marketing, and support efforts all from a single place. It is equipped to help businesses of all sizes build excellent customer relationships.

Technical Experience:

• 2+ years' experience in creating applications using a framework such as CodeIgniter, Zend, Laravel, Bootstrap.
• Proficient in PHP, MySQL/SQL, CSS, HTML, Apache server, Java script, AJAX, jQuery, JSON, XML, APIs, Version Control/Git.
• Linux server Handling - Min 3 years experience
• LAMP, PHP & MySQL, OOP's, CodeIgniter - 3 to 4 years experience
• Experience with Version Controlling Tools - SVN, Mantis & Git

Skills:

• Able to create Solution Architecture and design based on requirements.
• Should possess excellent problem-solving skills and be a team player.
• Can identify technology trends and advances that may support the success of the project.
• Should have the ability to learn new tasks outside the immediate range of skills.

Responsibilities:

• Brainstorm with the team to come up with ideas regarding the development requirements.
• Determine the feasibility of ideas and identify the best way and tech stack to move ahead.
• Build products and api's as per the requirements with optimized code.
• Develop products considering scalable architecture and security.
• Testing and maintenance of different server environments.
• Handle code deployment on testing and production environments.
• Maintain code versioning and administer the database properly.

Note- 1) Only immediate joiners need to apply who can join in max 15 days.
           2) WFH avaialble

job profile:

1. 4 to 6 years of experience in UI Development
2. Proficient understanding of JavaScript libraries and frameworks, specifically ReactJS
3. Proficient understanding of Flux Architecture (Redux)
4. Proficient understanding of React-Bootstrap
5. Proficient understanding of Angular JS
6. Proficient understanding of web markup, including HTML5, CSS3
7. Experience in working on integration with Magento 2 as backend.
8. Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
9. Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
10. Good understanding of asynchronous request handling, partial page updates, and AJAX
11. Proficient understanding of cross-browser compatibility issues and ways to work around them.
12. Proficient understanding of code versioning tools, such as (Git / SVN)
13. Proficient understanding of JavaScript test frameworks like Mocha, Jasmine
14. Proficient understanding of module bundler (webpack)
15. Proficient understanding of JavaScript compiler (babel js)
16. Good understanding of nodejs
17. Proficient understanding of deployment process of client side application

• 10 + years of experience and expertise in database and systems architecture design, development and implementation;
• Expertise and experience in data structures, indexing, query, and retrieval;
• Excellent data management skills including ensuring data integrity, data access, security and archiving procedures;
• Knowledge of the language technology and video extraction research domains to be able to converse fluently with the research communities to transform research requirements into concrete formalisms.
• Experience in cross platform development for multiple variants of Unix, Linux including 32 and 64 bit
• Experience with NoSQL, SQL databases, statistics and algorithms
• Strong oral and written communication skills
• Design, implement and test novel database architecture designs to accommodate the multimodal data types used in Client managed technology evaluations
• Administer and monitor database and address data security solutions as applicable
• Design and develop efficient techniques for fast, optimized data access and transfer of distributed or networked database systems
• Design, implement and test novel data structures, data search, query and retrieval solutions to enable access to and processing of the multimodal data types used in Client managed technology evaluations

• Managing the channel sales of districts coming under your area.
• Hiring marketing team to manage sales in the respective districts, blocks & panchayats coming under your zone.
• To oversee sales operation with several counties in a particular geographical location.
• Reaching the target and goal set of your area.
• Establishing, maintaining and expanding your customer base.
• Establishing, maintaining and expanding your customer base
• Servicing the needs of your existing customers
• Increasing business opportunities through various routes to market.