Area Manager (Leading Pharma Company)

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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Location: Mumbai

Experience Required: 2+ Years

Job Type: Full-Time

Notice Period: Immediate Joiners

About the Role

We are seeking a skilled and experienced Front-End Developer to join our product engineering team. The ideal candidate must have experience working in a product-based software development company and should have hands-on involvement in e-commerce platform projects.

Mandatory Criteria

• Candidate must be currently working or have prior experience in a product-based software development company
• Candidate must have worked on at least one e-commerce platform project (end-to-end involvement)

Key Responsibilities

• Develop and maintain responsive, high-performance web interfaces using React.js
• Translate UI/UX designs into pixel-perfect, reusable front-end components
• Optimize components for maximum performance and cross-browser compatibility
• Integrate front-end components with backend RESTful APIs
• Collaborate with design, backend, and QA teams to deliver seamless user experiences
• Participate in code reviews, testing, and agile development ceremonies

Required Skills

• Strong proficiency in JavaScript (ES6+), React.js, HTML5, and CSS3
• Experience with state management libraries such as Redux or Zustand
• Solid understanding of responsive design and cross-browser compatibility
• Familiarity with RESTful APIs and API integration
• Knowledge of version control systems like Git
• Understanding of performance optimization, debugging, and front-end testing practices

• Driving the cloud Solutioning ( AWS, Azure , Hybrid Cloud) activities for large complex deals which involve multiple service lines and / or technology domains
• Drive the translation of complex business initiatives into innovative business- technology solutions and ensure consistency across traditional solution boundaries
• Work with Internal stakeholders, Customer stakeholders and Project Managers to understand inefficiencies in clients existing business processes and applications and recommend solutions
• Supports the Global Sales Lead in engaging with senior level customers in either first meetings, or early stages to help shape and design early propositions, assisting to build the pipeline
• Ensure that the solution translated from business objectives is fit for purpose and clearly demonstrates value for money. The solution executive should be able to be confidently explain this to CxO level customer
• Lead a bid team, combining on- shore and off- shore solution architects to design an affordable, innovative solution which meets a clients requirements and business needs. This solution should fit within the affordability target set together with the Global Sales Leads
• Define solution value proposition and transformational direction which build on the synergies and benefits across service offers
• Provide expertise on commercially structuring deals to differentiate from the competition
• Excellent understanding of the competitor landscape, providing insight into the sales plan on how to beat competition
• Work alongside Global Sales Leads, generating future pipeline
• Ensure that the proposed solution covers strategy, partners (such as AWS, Azure, Google, Hybrid Cloud), stakeholder management as well as the actual solution covering Business, Application and Infrastructure as well as commercial aspects (in terms of value for money and not commercial costing etc.)
• Consultative approach, strong business acumen and commercial awareness, with the ability to translate business issues into relevant technical solutions and competitive propositions
• Recent experience in working for a Tier 1/2 Technology Services Provider or major Cloud Services provider in a pre- sales solutioning role
• Proficient in the Pre- Sales Solutioning Process lead by 3rd Party Advisors
• Prior experience leading, costing and implementing large complex Infrastructure Technology Outsourcing (ITO) pursuits, preferably 50M TCV with a large technology transformation component i.e. workload migration to Public Cloud, data center consolidations, etc.
• Strong proficiency creating business willing solutions aligned with key market growth areas; Public/Hybrid Cloud, Cyber security
• Demonstrated ability to communicate (written verbal) effectively and to influence at CxO level

Cloud Skills

• Experience and/or Certification: AWS - Solution Architect, Microsoft - MCSA/MCSE would be advantageous
• AWS , AZURE , Google Cloud Hybrid Cloud , Cloud Infrastructure , Private Cloud

• Plan, manage, implement, support and/or monitor SAP integration solutions and middleware for on-premise, cloud or hybrid scenarios
• Plan and conduct customer workshops, design and build integrations and interfaces, create plans for data Integration and Unit testing
• Communicating effectively with project team members at different technical knowledge levels and often remotely across diverse geographical locations
• Identify test data for unit testing, integration testing and user acceptance, working with client's functional consultants for validation of test results
• Build relationships with your clients to help Accenture become the go-to partner for SAP data integration and interfaces
• Manages small-medium sized teams and/or work efforts at a client

Do you wish to be a part of a disruptive team, passionate towards democratizing education for students across India? Then read more.

Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.

They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - that helps to prepare for these travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.

As a Senior Sales Manager, you will drive end-to-end sales in our overseas education loans vertical, reporting directly to the COO.

What you will do:

• Engaging with and monitoring the performance of the sales team
• Engaging with lending partners to identify roadblocks and resolving them
• Reviewing sales staffs’ performance through reports and other interactions, then developing or replacing staff to have a consistently high performing team
• Managing customer escalations and complaints
• Presenting regular updates to COO

What you need to have:

About us:

Magicflare Software Services LLP is a technology services and consulting organization specializing in IT Services, Software Development, Outsourced Product Development and Test engineering services. Headquartered in Pune, India, Magicflare combines a passion for development, QA and testing, industry and process, client satisfaction and helping client to reach their business goals. Specialties Product Engineering Services, Software Development, Outsourced Product Development, QA and Test Automation, Core and Specialized Testing, Agile Practices and Consulting Services

Roles & Responsibilities:

• Interact with client and/or client coordinators/leads to understand the requirements
• Ensure successful delivery of the project by coordinating with all the stakeholders of the project
• Unit test the developed modules
• Troubleshoot complex problems and ability to fix them with efficiency
• Develop documentation throughout the software development life cycle (SDLC)
• Write clean, scalable code using .NET programming languages
• Analyze requirements and designing new functionality

JOB DESCRIPTION of PHP Developer (Night shift):-

Key Skills Required: Cake PHP, Laravel, Codeigniter, Mysql, Jquery, API (Restful Service).Want to be responsible for the technological and graphical facets of a website????? Here is an opportunity for a techie who will take care of the page layout, the design and the entire coding of the website in PHP format.

Essential responsibility includes:

• Integration of user-facing elements developed by front-end developers.
• Build efficient, testable, and reusable PHP modules.
• Solve complex performance problems and architectural challenges.
• Integration of data storage solutions.
• Advanced knowledge of building Content Management Systems, either from your own design or from frameworks such as Zend, CakePHP, CodeIgniter .

Overall, it can be said that a PHP developer plays the role of technology to craft a company’s look and feel on the web. A big responsibility indeed!